We are looking for a proactive and empathetic Customer Success Specialist to join our team in Amherst, Massachusetts. In this Contract to permanent employment role, you will play a pivotal part in empowering individuals with disabilities by providing education, guidance, and support. Your work will directly contribute to helping clients manage their services independently and improve their quality of life.<br><br>Responsibilities:<br>• Conduct assessments to determine the needs of individuals applying for services.<br>• Provide orientation sessions to familiarize clients with available programs and resources.<br>• Deliver skills training to enable clients to effectively manage personal assistant services.<br>• Educate individuals on maintaining their personal care assistant programs for long-term success.<br>• Monitor progress and provide ongoing support to ensure clients are successfully utilizing assistance services.<br>• Address client inquiries via phone and email with professionalism and clarity.<br>• Collaborate with team members to ensure consistent service delivery.<br>• Maintain accurate and up-to-date records of client interactions and progress.<br>• Actively contribute to improving processes and resources for client education.<br>• Offer tailored solutions to each client’s unique needs and circumstances.
<p>Our client is seeking a Customer Care Manager to oversee the Customer Care Team, ensuring outstanding customer service across e-commerce channels and retail locations. This leader will actively support issue resolution, develop business opportunities in wholesale and corporate gifting, and drive ongoing customer loyalty. The role is based in Walpole, NH.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the Customer Care Team at the Walpole location</li><li>Handle multi-line phone systems, process orders, and address customer inquiries</li><li>Collaborate closely with retail teams to deliver exceptional customer service; assist with staff training</li><li>Design and deliver initial and annual refresher training for Customer Care Representatives</li><li>Proactively research and develop new account opportunities</li><li>Partner with E-Commerce management on new business initiatives</li><li>Conduct sales outreach: develop leads through cold calling, networking, and onsite customer visits</li><li>Build and maintain long-term customer relationships using creative follow-up communications to promote repeat business</li><li>Promote and sell company products with deep knowledge and enthusiasm</li><li>Respond to customer requests, quotations, and complaints promptly and professionally</li><li>Provide thorough follow-up to uncover and secure future business opportunities</li><li>Maintain accurate client accounts and data records</li><li>Utilize ERP systems and business tools to implement process improvements and best practices</li></ul><p><br></p>
<p>We are looking for a dynamic Talent Acquisition Manager to join our team in Latham, New York. In this role, you will focus on attracting, recruiting, and onboarding exceptional talent to support our organization's growth and success. Through strategic planning and fostering strong relationships, you will play a key role in advancing our team and enhancing our employer brand.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage the entire recruitment process for technicians, client service representatives, and administrative staff.</p><p>• Develop and maintain candidate pipelines to ensure a steady flow of applicants with relevant experience.</p><p>• Coordinate interviews, extend offers, and oversee onboarding processes for new hires.</p><p>• Represent the organization at career fairs, campus programs, and other recruitment events.</p><p>• Optimize and maintain the Applicant Tracking System to improve efficiency and track key recruitment metrics.</p><p>• Partner with Marketing and HR teams to strengthen and promote the organization's employer brand.</p><p>• Foster positive relationships with candidates and ensure an exceptional experience throughout the hiring process.</p><p>• Monitor industry trends and recruitment best practices to continually improve strategies.</p><p>• Collaborate with leadership to identify staffing needs and develop effective hiring plans.</p>
We are looking for a skilled and personable Receptionist to join our team in Cohoes, New York. In this role, you will serve as the first point of contact for visitors and employees, ensuring a welcoming and detail-oriented environment. You will handle a variety of administrative tasks while maintaining organization and efficiency in a fast-paced setting. This is a long-term contract position offering stability and opportunities for growth.<br><br>Responsibilities:<br>• Provide a warm and detail-oriented greeting to clients, guests, and employees upon arrival.<br>• Assist in achieving management goals by completing assigned tasks and meeting performance metrics.<br>• Coordinate visitor registration with lobby security and ensure hosts are notified promptly.<br>• Maintain a clean and organized reception area, adhering to established procedures and safety standards.<br>• Manage meeting room bookings via the client web portal and communicate setup requirements to the Conference Center Coordinator.<br>• Prepare meeting rooms by assisting with setup, breakdown, and basic IT support when needed.<br>• Support mailroom operations as directed, including sorting and distributing mail and packages.<br>• Handle administrative duties such as photocopying, printing, shipping, and arranging courier services.<br>• Document and communicate team actions, irregularities, and ongoing needs to ensure seamless operations.<br>• Direct visitors to the appropriate contacts and maintain effective communication across teams.
We are looking for a detail-oriented Purchasing Agent to join our team in Rutland, Vermont. This long-term contract position offers an exciting opportunity to contribute to procurement processes in a dynamic office environment adjacent to the manufacturing floor. The role is ideal for candidates with experience in accounting or procurement functions, including purchase order management and vendor coordination.<br><br>Responsibilities:<br>• Oversee the creation and management of purchase orders to ensure timely procurement of required items.<br>• Coordinate with vendors to confirm order details and delivery timelines.<br>• Track and monitor inventory levels to identify purchasing needs.<br>• Perform administrative and clerical tasks related to procurement activities.<br>• Collaborate with internal teams to ensure smooth communication and accurate documentation.<br>• Resolve discrepancies in purchase orders or invoices in coordination with accounting and vendor teams.<br>• Maintain organized records of purchasing activities for auditing and reporting purposes.<br>• Utilize accounting software systems to assist with accounts payable and procurement processes.<br>• Communicate effectively with vendors and stakeholders to address procurement-related inquiries.<br>• Support the office environment with tasks that align with purchasing and accounting functions.
