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4 results for Tax Engagement Support Specialist in Jacksonville, FL
- Yulee, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Software Support Specialist to deliver responsive technical assistance for a SaaS environment and help users get the most value from the platform. This Contract position is based in Yulee, Florida, and is ideal for someone who enjoys solving application issues, guiding customers through configuration questions, and working across teams to improve the support experience. The role blends hands-on troubleshooting with documentation, user enablement, and close coordination with product and engineering partners.<br><br>Responsibilities:<br>• Provide first- and second-level support for customers using the company’s cloud-based software, addressing functional and technical questions in a timely manner.<br>• Investigate application errors, access concerns, configuration challenges, and performance-related issues to restore normal system use.<br>• Record support activity thoroughly in the case management system, including findings, corrective actions, and repeatable troubleshooting steps.<br>• Route advanced or unresolved problems to the appropriate internal teams while supplying clear diagnostic details to speed resolution.<br>• Replicate customer-reported issues and collect relevant evidence to support deeper analysis and root cause identification.<br>• Manage incoming ticket volume proactively and prioritize work to maintain agreed response and resolution targets.<br>• Help users during onboarding and setup while advising on effective platform usage and configuration best practices.<br>• Validate bug fixes, product updates, and new releases to confirm expected behavior before or after deployment.<br>• Develop and update knowledge articles, user guides, and support documentation to improve self-service resources.<br>• Partner with product and engineering stakeholders to identify recurring trends, recommend improvements, and deliver user training on platform capabilities.
- 2026-08-31T00:00:00Z
- Jacksonville, FL
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support.<br><br>Responsibilities:<br>• Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization.<br>• Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards.<br>• Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security.<br>• Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes.<br>• Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures.<br>• Manage and support network access control solutions such as Portnox or comparable platforms.<br>• Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls.<br>• Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services.<br>• Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems.<br>• Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
- 2026-09-09T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
- 2026-08-19T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Provide Tier 1-2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines.</p>
- 2026-08-28T00:00:00Z