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4 results for It Specialist in Jacksonville, FL
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Provide Tier 1-2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines.</p>
- 2026-08-28T00:00:00Z
- Yulee, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Software Support Specialist to deliver responsive technical assistance for a SaaS environment and help users get the most value from the platform. This Contract position is based in Yulee, Florida, and is ideal for someone who enjoys solving application issues, guiding customers through configuration questions, and working across teams to improve the support experience. The role blends hands-on troubleshooting with documentation, user enablement, and close coordination with product and engineering partners.<br><br>Responsibilities:<br>• Provide first- and second-level support for customers using the company’s cloud-based software, addressing functional and technical questions in a timely manner.<br>• Investigate application errors, access concerns, configuration challenges, and performance-related issues to restore normal system use.<br>• Record support activity thoroughly in the case management system, including findings, corrective actions, and repeatable troubleshooting steps.<br>• Route advanced or unresolved problems to the appropriate internal teams while supplying clear diagnostic details to speed resolution.<br>• Replicate customer-reported issues and collect relevant evidence to support deeper analysis and root cause identification.<br>• Manage incoming ticket volume proactively and prioritize work to maintain agreed response and resolution targets.<br>• Help users during onboarding and setup while advising on effective platform usage and configuration best practices.<br>• Validate bug fixes, product updates, and new releases to confirm expected behavior before or after deployment.<br>• Develop and update knowledge articles, user guides, and support documentation to improve self-service resources.<br>• Partner with product and engineering stakeholders to identify recurring trends, recommend improvements, and deliver user training on platform capabilities.
- 2026-08-31T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
- 2026-08-19T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary to Hire
- 39.5865 - 45.837 USD / Hourly
- We are looking for a Systems Analyst to join a contract opportunity with permanent potential in Jacksonville, Florida. This role supports business-critical systems with an emphasis on data analysis, automation, and warehouse operations, while partnering with both technical and operational teams to improve performance and reporting. The ideal candidate brings strong experience in SQL, Python scripting, and warehouse management platforms, along with the ability to turn business needs into practical system solutions.<br><br>Responsibilities:<br>• Evaluate operational workflows and gather business needs to define effective system-based solutions.<br>• Create and maintain SQL queries, stored procedures, and reporting outputs that support daily operations and decision-making.<br>• Develop Python-based tools and scripts to automate recurring processes, transform data, and support integrations.<br>• Administer and improve warehouse management system functionality to strengthen inventory control, order fulfillment, and logistics performance.<br>• Collaborate with IT, supply chain, and business stakeholders to uncover process gaps and recommend system enhancements.<br>• Investigate application and data issues, perform root cause analysis, and implement sustainable fixes.<br>• Produce clear documentation for system behavior, technical configurations, workflows, and support procedures.<br>• Assist with testing, validation, and rollout activities for system updates, enhancements, and integrated solutions.
- 2026-08-19T00:00:00Z