11 results for Desktop Support Analyst in Jacksonville Fl
Desktop Support AnalystWe are offering a long-term contract employment opportunity for a Desktop Support Analyst in Jacksonville, Florida. This role belongs to the technology industry and involves providing technical assistance to our team and clients. You will leverage your skills in various technologies such as Cisco, Citrix, Dell Technologies, and more to ensure the seamless operation of our computer systems.<br><br>Responsibilities: <br><br>• Utilize your experience with Cisco Technologies to troubleshoot network issues<br>• Apply your knowledge of Citrix Technologies to manage and maintain a virtualized environment<br>• Manage and maintain computer hardware to ensure optimal performance<br>• Use your skills in Database management to maintain and optimize our data storage systems<br>• Leverage your expertise in Dell Technologies for system upgrades and maintenance<br>• Utilize Active Directory for managing user accounts and permissions<br>• Apply your knowledge of Apple Devices in a mixed operating system environment<br>• Use Backup Technologies to ensure data safety and availability<br>• Apply Configuration Management skills to maintain system consistency and reliability.IT Support Analyst<p>We are seeking an IT Support Technician to join our team. Located in Gainesville, Florida, the IT Support Technician will be responsible for a range of tasks, including learning from the current IT staff, contributing to ongoing projects, and implementing software. This role provides a long-term employment opportunity and is ideally suited for someone proficient in Active Directory, Computer Hardware, Windows 10, Windows 11, Basic Troubleshooting, Networking, and Office 365.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Contribute to ongoing IT projects</strong></li><li><strong>Implement company-specific software solutions</strong></li><li><strong>Manage client relationships effectively</strong></li><li><strong>Work with Office 365 and Windows 10/11</strong></li><li><strong>Utilize RRM for various IT tasks</strong></li><li><strong>Ensure security by managing antivirus solutions</strong></li><li><strong>Oversee the setup and maintenance of firewalls</strong></li><li><strong>Configure routers and switches as required</strong></li></ul><p><br></p>Application Support Analyst<p>We are offering an opportunity for an Application Support Analyst in the healthcare industry in Jacksonville, Florida. This role involves maintaining and improving healthcare information systems, and requires a sound knowledge of healthcare processes, technical skills, and regulatory requirements.</p><p><br></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>System Administration & Optimization:</strong></li><li> optimal performance of healthcare applications through proactive maintenance, upgrades, patching, and emergent change management.</li><li>Collaborate with IT and clinical teams to enhance system functionality and user experience.</li><li><strong>Testing & Quality Assurance:</strong></li><li>Lead and coordinate testing phases for EMR functionality, upgrades, and software changes.</li><li><strong>Requirements Gathering & Analysis:</strong></li><li>Work closely with healthcare professionals to understand their needs and translate them into technical requirements.</li><li><strong>Data Management & Security:</strong></li><li>Implement and monitor data management protocols and procedures.</li><li>Oversee data integrity and security measures to protect patient data.</li><li><strong>Project Management & Leadership:</strong></li><li>Lead and manage IT projects related to healthcare innovation, system expansion, and growth.</li><li><strong>EMR Implementation & Design:</strong></li><li>Lead third-party vendors and clinical workgroups through the design, development, interoperability, and deployment of EMR systems.</li><li><strong>Troubleshooting & Support:</strong></li><li>Troubleshoot and resolve EMR application issues promptly to ensure system stability.</li><li><strong>Collaboration & Stakeholder Management:</strong></li><li>Build and maintain strong relationships with vendors, IT team members, and healthcare professionals.</li></ul><p><br></p>Help Desk Analyst<p>Robert Half, a global leader in talent solutions, is seeking a dedicated and customer-focused <strong>Help Desk Analyst</strong> to join our team. This is an excellent opportunity for someone who thrives on solving technical challenges, providing excellent support, and ensuring smooth IT operations for end-users.</p><p><strong>Position Summary</strong></p><p>As a Help Desk Analyst, you will serve as the first point of contact for users experiencing IT-related issues. You will diagnose, troubleshoot, and resolve technical problems while delivering exceptional customer service. This role is essential in ensuring the productivity and satisfaction of our team and clients.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to incoming help desk requests via phone, email, or ticketing system.</li><li>Diagnose and resolve technical issues related to hardware, software, networking, and peripheral devices.</li><li>Provide support for Microsoft Office Suite, Windows operating systems, and commonly used enterprise applications.</li><li>Assist with password resets, account setup, and basic Active Directory administration.</li><li>Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN.</li><li>Document issues, solutions, and troubleshooting steps in the ticketing system.</li><li>Escalate complex issues to higher-level support teams or vendors when necessary.</li><li>Guide users on IT policies, procedures, and best practices.</li></ul><p><br></p>Help Desk Analyst IIIWe are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, maintaining accurate records, and processing applications while working in a dynamic environment. The employment opportunity is contract to permanent position.<br><br>Responsibilities:<br>• Handle the process of onboarding new team members, including processing forms and submitting PC requests for imaging and deployment<br>• Manage exits by disabling accounts, coordinating equipment retrieval, and consulting managers about access<br>• Take responsibility for Cell Phone Fleet Management, including handling phone orders and replacements<br>• Oversee Printer Fleet Management, which involves managing requests for new equipment and replacements<br>• Organize and manage tickets, dividing work into specific priorities and addressing issues of varying complexity promptly<br>• Communicate effectively with associates for clarification or updates<br>• Prioritize simpler issues, while delegating more time-intensive tasks to appropriate team members<br>• Escalate complex issues to Tier 2/3 support teams when necessary<br>• Monitor and manage the ticket queue regularly<br>• Oversee software installation through Intune, and manage the transition of Intune software<br>• Handle the process of exits and retrieval of assets by communicating with people and ensuring the process is followed.Application Support Specialist<p>Robert Half, a global leader in talent solutions, is seeking an <strong>Application Support Specialist</strong> to join our team. This role is perfect for individuals with a solid foundation in technical support, basic programming skills, and SQL knowledge who thrive in a collaborative and fast-paced environment. If you’re passionate about troubleshooting, resolving application issues, and working with data, this could be the perfect opportunity for you!</p><p><strong>Position Summary</strong></p><p>As an Application Support Specialist, you will be responsible for providing technical support for business-critical applications, assisting with issue resolution, and ensuring seamless functionality. Your experience with basic programming and SQL will enable you to troubleshoot effectively, perform data queries, and assist with minor system enhancements.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for enterprise applications, troubleshooting issues and resolving them promptly.</li><li>Analyze and resolve application performance issues, user errors, and software bugs.</li><li>Write and execute basic SQL queries to retrieve, analyze, and manipulate data.</li><li>Collaborate with development teams to escalate and resolve complex issues.</li><li>Assist with minor application configuration and customizations using basic programming languages (e.g., Python, JavaScript, or VB).</li><li>Document technical issues, resolutions, and standard operating procedures.</li><li>Perform system and application testing after updates or changes.</li><li>Support end-users by providing training and guidance on application functionality.</li></ul><p><br></p>IT Support Specialist<p>Robert Half, a global leader in talent solutions, is seeking an experienced and proactive <strong>IT Support Specialist</strong> to join our team. This role is ideal for someone with a strong technical background, excellent problem-solving skills, and expertise in Office 365, Intune, and PowerShell scripting. If you’re passionate about delivering exceptional IT support and driving technological efficiency, we’d love to hear from you!</p><p><strong>Position Summary</strong></p><p>As an IT Support Specialist, you will play a vital role in maintaining and enhancing IT systems, resolving technical issues, and ensuring a seamless technology experience for end-users. Your expertise in Office 365, Intune, and PowerShell scripting will be instrumental in automating processes, managing devices, and optimizing the IT infrastructure.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for end-users, resolving hardware, software, and network-related issues.</li><li>Administer and maintain Office 365 environments, including email, SharePoint, Teams, and OneDrive.</li><li>Configure, deploy, and manage devices using Microsoft Intune for endpoint management and security.</li><li>Develop and maintain PowerShell scripts to automate IT tasks and streamline operations.</li><li>Perform user account management, including onboarding/offboarding and access control in Active Directory and Office 365.</li><li>Troubleshoot and resolve technical issues related to Windows operating systems, network connectivity, and application software.</li><li>Collaborate with the IT team to identify opportunities for system improvements and implement best practices.</li><li>Document IT processes, troubleshooting steps, and solutions to build a knowledge base for the team.</li></ul><p><br></p>Systems Analyst<p>Job Title: ERP Systems Administrator</p><p><br></p><p>Required Business Skills, Experience, and Qualifications</p><ul><li><strong>Accounting Practices</strong>: In-depth knowledge of industry-standard practices in Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing).</li><li><strong>CRM Management</strong>: Proficiency in CRM Management (Opportunity, Proposal, Sales Orders, Forecasting, Territory Management, and Quotas).</li><li><strong>Inventory & Supply Chain Management</strong>: Experience in Inventory & Supply Chain Management (Purchasing and Fulfillment) and Support (Case Management).</li><li><strong>IT Change Management</strong>: Familiarity with Supply Chain Management and General IT Change Management processes.</li><li><strong>Additional Business Practices</strong>: Exposure to other business practices such as Expense Tracking, Multi-currency, Commissions, Returns, Team Selling, E-commerce, Shopping Carts, and Website Layout.</li><li><strong>ERP Systems</strong>: Experience with NetSuite ERP system software</li><li><strong>SaaS Environment</strong>: Experience with software in a (SaaS) environment, particularly in financial accounting, customer management, and sales force automation software.</li><li><strong>Analytical Skills</strong>: Strong analytical and problem-solving skills with the ability to work creatively in a problem-solving environment.</li><li><strong>Technical and Business Balance</strong>: Ability to balance technical skills with business acumen, transforming end-user needs into technical and functional requirements.</li><li><strong>Customer Service</strong>: Excellent customer service skills, capable of building relationships both externally and internally.</li><li><strong>Communication Skills</strong>: Excellent written and verbal communication skills.</li></ul><p>Desirable Business Skills, Experience, and Qualifications</p><ul><li><strong>Business Experience</strong>: Experience in B2B, Supply Chain, and Financials.</li><li><strong>Database and SQL</strong>: Two to five years of experience with relational databases, SQL development, data integration, and analysis.</li><li><strong>System Implementation</strong>: Experience in system implementation and system integration.</li></ul>BI Developer<p>Robert Half is seeking a talented and detail-oriented <strong>BI Developer</strong> to join our dynamic team. In this role, you'll be responsible for designing, developing, and maintaining business intelligence solutions that provide actionable insights to support data-driven decision-making across the organization. You'll collaborate with cross-functional teams to understand business requirements, create data models, and develop interactive dashboards and reports.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and implement BI solutions using tools such as Power BI, Tableau, or Qlik.</li><li>Develop and optimize SQL queries, stored procedures, and data models for efficient data analysis.</li><li>Collaborate with stakeholders to gather requirements and translate them into technical specifications.</li><li>Create interactive dashboards and reports to visualize key performance indicators (KPIs) and business metrics.</li><li>Ensure data accuracy, integrity, and security in all BI solutions.</li><li>Perform data analysis to identify trends, patterns, and opportunities for process improvement.</li><li>Provide ongoing support and maintenance for BI applications and tools.</li></ul><p><br></p>BI Data Analyst<p>We are offering a contract to permanent employment opportunity for a BI Data Analyst in Gainesville, Florida area. In this role, you will be instrumental in creating and maintaining systems that empower our organization to utilize data for decision-making. You will engage with data to generate insights, construct reports, and fabricate dashboards. </p><p><br></p><p>Responsibilities</p><p>Data collection: Oversee the process of collecting data from various sources </p><p>Data analysis: Interpret data to identify patterns and trends </p><p>Data visualization: Create reports, dashboards, and other visualizations to present data </p><p>Data modeling: Build and maintain data models to ensure data accuracy and relevance </p><p>Data security: Ensure data is secure and compliant with regulations </p><p>Data governance: Implement policies and practices to manage data quality and reliability </p><p>Collaboration: Work with stakeholders to understand their needs and translate them into technical solutions </p><p>Training: Provide training and support to users on how to use BI tools </p><p>Maintenance: Perform regular maintenance and updates to BI solutions </p><p><br></p><p>Skills </p><p>Programming: Knowledge of programming languages like Python and SQL</p><p>Data visualization: Experience with data visualization tools such as Power BI</p><p>Problem-solving: Strong problem-solving and analytical skills</p><p>Attention to detail: Noticing trends in data</p><p>Communication: Good communication and interpersonal skills</p><p>Collaboration: Ability to work well with others</p>Technology Lead<p>We are offering a long-term contract employment opportunity for a Technology Lead in Jacksonville, Florida. The role involves leading a team of developers in a .NET environment, utilizing Azure services. The successful candidate will balance hands-on development with team leadership, focusing on delivering high-quality software solutions in a cross-functional team environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Leadership & Mentorship:</strong> Guide and support a team of developers.</li><li><strong>Development:</strong> Design, develop, and maintain .NET applications using Azure services.</li><li><strong>CI/CD Management:</strong> Set up and manage CI/CD pipelines with Azure DevOps and GitHub Actions.</li><li><strong>Code Review:</strong> Ensure code quality and adherence to best practices.</li><li><strong>Collaboration:</strong> Work with cross-functional teams to plan and execute projects.</li><li><strong>Issue Resolution:</strong> Identify and resolve technical issues.</li><li><strong>Hands-on Development:</strong> Spend a significant portion of time on development tasks.</li><li><strong>Stakeholder Communication:</strong> Understand requirements and provide updates.</li><li><strong>On-call Rotation:</strong> Participate in on-call rotations for urgent issues.</li><li><strong>Global Team Coordination:</strong> Work with teams across different time zones.</li><li><strong>AKS Expertise:</strong> Demonstrate strong expertise in Azure Kubernetes Service containers.</li><li><strong>Ownership:</strong> Drive efforts across multiple teams.</li></ul><p>This role requires a balance of technical expertise and leadership skills, making it ideal for someone who enjoys both coding and guiding a team</p>