Results for Medical Customer Service Jobs in Indianapolis, IN

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Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 17 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with patience and care in Indianapolis, Indiana. This Contract to Permanent opportunity is ideal for someone who enjoys helping others, managing a high volume of inquiries, and delivering accurate information across multiple channels. In this role, you will contribute to a mission-driven organization by providing thoughtful service, documenting interactions carefully, and ensuring each customer experience is handled with respect and efficiency. This position is on-site with hours being 9:30am-6:00pm Monday-Friday. Responsibilities:• Respond to incoming customer inquiries by phone and other communication channels while providing courteous, solution-focused support• Navigate multiple applications and internal systems at the same time to research questions, update records, and complete service requests accurately• Investigate customer issues, identify practical resolutions, and route more complex matters to the appropriate team when necessary• Record call details, account updates, and case activity with a high level of accuracy and attention to detail• Maintain a calm and attentive approach during challenging interactions, using effective listening and de-escalation techniques• Adapt to updated procedures, changing priorities, and new tools while continuing to meet service expectations• Collaborate with coworkers and supervisors to share information, resolve concerns, and support daily team goals• Follow scheduled shifts consistently and contribute to dependable coverage for customers and internal operations
2026-10-15T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.Responsibilities<ul><li>Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.</li><li>Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.</li><li>Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.</li><li>Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.</li><li>Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.</li><li>Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.</li><li>Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.</li><li>Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.</li></ul>
2026-10-15T00:00:00Z

Medical Records Clerk

Indianapolis, IN
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are seeking a detail-oriented Medical Records Clerk for a contract-only opportunity expected to last approximately 6–8 weeks. This role will support the accurate organization, maintenance, and processing of patient medical records in a fast-paced healthcare environment. The ideal candidate will have strong administrative skills, experience handling confidential information, and the ability to work efficiently while maintaining a high level of accuracy. Hours: Monday - Friday 8am - 4:30pm Key Responsibilities:<ul><li>Review, organize, and maintain patient medical records</li><li>Scan, file, and upload documents into electronic medical records systems</li><li>Ensure records are complete, accurate, and properly categorized</li><li>Respond to requests for medical records in a timely manner</li><li>Maintain strict confidentiality and compliance with HIPAA regulations</li><li>Assist with chart audits and record clean-up projects</li><li>Communicate with internal departments regarding missing or incomplete documentation</li></ul>
2026-10-16T00:00:00Z

Part-Time Patient Registration

Carmel, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are seeking a detail-oriented and customer-focused Patient Registration Specialist to join our healthcare team in Carmel, Indiana on a part-time basis. In this role, you will be responsible for greeting patients, collecting and verifying demographic and insurance information, and ensuring accurate registration in the system. The ideal candidate has strong communication skills, excellent attention to detail, and a commitment to providing outstanding patient service. Hours: Monday - Friday 11am -5pm (sometimes 5:30pm) Key Responsibilities:<ul><li>Greet patients and visitors in a professional and friendly manner</li><li>Register patients accurately by collecting demographic, insurance, and medical information</li><li>Verify insurance eligibility and obtain necessary authorizations when needed</li><li>Update patient records and maintain data accuracy in electronic systems</li><li>Answer phones and respond to patient inquiries regarding registration and appointments</li><li>Collect copays and process payments, as applicable</li><li>Ensure compliance with HIPAA and all patient privacy regulations</li><li>Coordinate with clinical and administrative staff to support smooth patient flow</li></ul>
2026-10-07T00:00:00Z

4 results for Medical Customer Service in Indianapolis, IN