<p>We are looking for a dedicated Patient Access Specialist to join a large healthcare organization in North Vernon, Indiana. In this role, you will be the first point of contact for patients entering the hospital, ensuring their registration process is handled accurately and compassionately. This position offers an opportunity to make a meaningful impact by addressing patient concerns and providing excellent service in a fast-paced environment.</p><p><br></p><p><strong>Hours</strong>: M-F, 7am - 3:30pm + rotating weekends and holidays</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients upon arrival and assist them with the registration process, ensuring all required information is collected accurately.</p><p>• Address patient inquiries and concerns with empathy and professionalism to create a positive experience.</p><p>• Work efficiently to gather insurance details and verify health plan coverage in real-time.</p><p>• Build rapport with patients by asking follow-up questions and actively listening to their needs.</p><p>• Maintain knowledge of various health plans and coverage options to provide accurate information.</p><p>• Navigate a dynamic environment, adapting to unexpected situations while remaining focused on patient care.</p><p>• Collaborate with a supportive team to ensure smooth registration processes and exceptional service.</p><p>• Uphold hospital policies and procedures, maintaining patient confidentiality and compliance.</p><p>• Participate in ongoing training to enhance skills and stay updated on healthcare registration practices.</p><p>• Operate in a fast-paced setting, often standing and moving to assist patients promptly.</p>
<p>We are looking for a dedicated<strong> Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. </p><p><br></p><p>Hours for this position are:<strong> 2pm-11pm est. M-F</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p><p><br></p><p><br></p>
<p>We are looking for a dedicated <strong>Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. </p><p><br></p><p>Hours for this position will be <strong>10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat.</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p>
<p>We are seeking a patient-focused professional who excels in communication, organization, and delivering excellent service as a Medical Front Office Specialist. The location for this doctor's office is located near Community North Hospital.</p><p><br></p><p><strong>Hours</strong>:</p><p>Monday 8:15a – 5:30</p><p>Tuesday 8:15a – 5:30</p><p>Wednesday 9:30a – 5:00p</p><p>Thursday 9:30a – 5:30</p><p>Friday 8:15a – 4:00p</p><p><br></p><p>Responsibilities for the position include the following:</p><ul><li><strong>Patient Reception & Communication:</strong> Greet all patients warmly, manage patient sign-in, and keep them informed of any delays.</li><li><strong>Patient Flow Coordination:</strong> Maintain communication with clinical staff to ensure efficient patient flow and provide updates to waiting patients.</li><li><strong>Insurance & Documentation Management:</strong> Copy/scan and verify insurance cards, ensure medical record and referral accuracy, and organize patient charts.</li><li><strong>Scheduling & Appointment Management:</strong> Schedule patient appointments, medical tests, X-rays, and office procedures; manage rescheduling and no-shows.</li><li><strong>Financial Transactions:</strong> Collect co-payments and outstanding balances, update patient records, and verify demographics.</li><li><strong>Telephone & Team Support:</strong> Answer and transfer calls professionally, rotate late shifts, and provide relief support across front office functions.</li><li><strong>General Administrative Duties:</strong> Assist with new patient chart completion, cover other offices as needed, and perform other assigned tasks.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This Contract to permanent position involves assisting clients with inquiries, resolving issues, and promoting company services and tools. If you excel in communication and enjoy delivering exceptional customer experiences, we encourage you to apply.</p><p><br></p><p>Hours for this position are: <strong>2pm-11pm est. M-F</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues efficiently.</p><p>• Provide clear and concise explanations of product options, including associated charges.</p><p>• Utilize customer service systems and tools effectively to resolve inquiries and provide support.</p><p>• Apply established procedures to address routine problems while seeking guidance when necessary.</p><p>• Maintain high-quality scores and meet call center performance metrics consistently.</p><p>• Encourage the use of self-service tools and platforms to enhance customer convenience.</p><p>• Inform customers about promotions, new products, or available upgrades.</p><p>• Offer quotes for services and promote prepayment options to customers.</p><p>• Perform other duties and responsibilities as assigned to support team goals.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract to permanent role, you will provide exceptional support to customers by handling inquiries, processing membership renewals, and ensuring the highest level of service for veterans. This position requires a detail-oriented demeanor and the ability to work efficiently in a high-volume call environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond promptly to customer inquiries and provide accurate information regarding memberships and services.</p><p>• Manage high call volumes during peak periods, handling up to 150 calls per day.</p><p>• Process membership renewals and document customer interactions with precision and attention to detail.</p><p>• Perform data entry tasks, including recording conversations and maintaining accurate records.</p><p>• Utilize software tools such as Microsoft Word and Excel to complete administrative tasks and reports.</p><p>• Ensure a detail-oriented and courteous manner when interacting with customers, addressing their needs effectively.</p><p>• Collaborate with team members to streamline processes and improve service delivery.</p><p>• Uphold business casual dress code standards to maintain a detail-oriented work environment.</p>
<p>Our company is seeking a talented Medical Accounts Receivable Specialist to join our team in a fully remote capacity. The ideal candidate is detail-oriented, proactive, and experienced in healthcare accounts receivable processes, with strong problem-solving and communication skills.</p><p><br></p><p><strong><em>Please note: Candidates must reside in the United States but may not live in California, New York, Washington, or Colorado.</em></strong></p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 4:30pm EST</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Examine denied and unpaid medical claims to determine and document reasons for discrepancies.</li><li>Communicate directly with payers to follow up on outstanding claims, submit technical and clinical appeals, resolve payment variances, and secure timely and accurate reimbursement.</li><li>Identify root causes for underpayments, denials, and payment delays and collaborate with management to address trends in accounts receivable.</li><li>Maintain current knowledge of federal/state regulations and payer-specific requirements; act in compliance with all applicable rules.</li><li>Document all account activities accurately in the client’s host or tracking system, including contact details and essential claim information.</li><li>Proactively recommend process improvements and communicate claim and payment trends to management.</li><li>Employ critical thinking and strong problem-solving skills to resolve outstanding account balances while meeting productivity and quality standards.</li></ul><p><br></p>
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
We are looking for an organized and friendly Receptionist to join our team in Carmel, Indiana. This Contract to permanent position is ideal for someone who enjoys interacting with people, managing daily administrative tasks, and contributing to a detail-oriented work environment. The role is within the health insurance industry and involves a variety of responsibilities to ensure smooth office operations.<br><br>Responsibilities:<br>• Welcome visitors and guests, ensuring they are directed to the appropriate person or department.<br>• Perform accurate data entry tasks to maintain records and databases.<br>• Organize and manage filing systems to keep documentation easily accessible.<br>• Prepare and stuff envelopes for mailing purposes.<br>• Handle incoming mail, sorting and distributing it appropriately.<br>• Operate a switchboard with 1 to 10 phone lines, answering calls and directing them efficiently.<br>• Maintain a detail-oriented demeanor in all interactions with clients and team members.<br>• Assist with basic administrative tasks as needed to support daily operations.
