15 results for Medical Customer Service Rep in Indianapolis, IN

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary
18 - 22 USD / Hourly
We are seeking a Medical Customer Service Specialist to serve as the main point of contact for patients and healthcare providers. In this position, you will help ensure a positive experience for patients by answering inquiries, addressing concerns, verifying information, and supporting the routine operations of a medical office or healthcare setting. Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m. Key Responsibilities:<ul><li>Deliver prompt, professional assistance to patients via phone, email, and in person</li><li>Manage patient registration, appointment scheduling, and insurance eligibility confirmation</li><li>Respond accurately to questions regarding billing, claims, and account matters</li><li>Maintain compliance with HIPAA regulations to safeguard patient information</li><li>Collaborate with clinical and administrative staff to coordinate patient services and communication</li><li>Document all interactions and track issues to ensure timely follow-up and resolution</li><li>Provide information to patients regarding office procedures, available services, and next steps</li></ul>
2026-03-04T00:00:00Z

Customer Service Representative

Indianapolis, IN
remote
Contract / Temporary to Hire
16.625 - 17.5 USD / Hourly
We are looking for a dedicated Weekend 3rd shift Spanish Bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. Hours for this position will be 10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat. Responsibilities:• Open and manage trouble tickets to address specific customer issues effectively.• Clearly explain product options, associated charges, and promotions to customers.• Navigate customer service systems and tools efficiently to deliver timely assistance.• Resolve routine problems using established procedures and seek guidance for complex issues.• Maintain high-quality performance standards and meet call center metrics.• Promote self-service tools such as organizational applications and web resources.• Provide accurate quotes for rates and encourage customers to consider prepay options.• Inform customers about new or upgraded products and services.• Conduct additional tasks and responsibilities as assigned to support team objectives.
2026-03-03T00:00:00Z

Medical Receptionist

Avon, IN
onsite
Contract / Temporary to Hire
18 - 19.5 USD / Hourly
We are seeking a Medical Receptionist to join our dynamic healthcare team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient front desk experience. Hours: Monday: 8:30 am – 5:30 pmTuesday: 7:30 am – 5:00 pmWednesday: 12:00 pm – 5:30 pmThursday: 8:00 am – 5:30 pmFriday: 7:30 am – 4:00 pm Key Responsibilities:<ul><li>Greet and assist patients and visitors, delivering a positive and empathetic experience.</li><li>Answer phones, schedule appointments, and manage the check-in/out process.</li><li>Verify patient information and insurance details; update records accurately.</li><li>Maintain the reception area, ensuring cleanliness and compliance with health protocols.</li><li>Collect payments, process billing information, and resolve basic patient inquiries.</li><li>Coordinate communication between patients, medical staff, and offices.</li><li>Adhere to patient confidentiality regulations and organizational policies.</li></ul>
2026-03-10T00:00:00Z

Customer Service Supervisor

Franklin, IN
onsite
Permanent
60000 - 75000 USD / Yearly
We are looking for a dedicated Customer Service Supervisor to lead and support a team in delivering excellent service and ensuring operational efficiency. Based in Franklin, Indiana, this role requires a hands-on approach to overseeing order fulfillment processes and maintaining high customer satisfaction. The ideal candidate will possess strong organizational skills and a commitment to fostering a collaborative work environment. Responsibilities:• Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met.• Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement.• Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction.• Collaborate with internal departments to streamline communication and ensure seamless operations.• Monitor team performance and provide regular feedback to support skill development.• Implement strategies to enhance the efficiency of customer service processes and workflows.• Ensure compliance with company policies and industry standards in all customer service activities.• Prepare and analyze reports related to customer service metrics and team performance.• Participate in recruiting and training efforts to build a strong customer service team.• Act as a liaison between the team and management, facilitating clear communication and reporting.
2026-03-04T00:00:00Z

Medical Front Office Specialist

Indianapolis, IN
onsite
Temporary
18 - 22 USD / Hourly
Our growing medical group is seeking a Medical Front Desk Specialist who will be the welcoming face of our practice. This opportunity is perfect for candidates who thrive in fast-paced environments, enjoy solving challenges, and are committed to providing an exceptional experience for every patient. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Primary responsibilities:<ul><li>Warmly greet and check in patients, ensuring a professional and positive first impression</li><li>Manage a high volume of phone calls, schedule appointments, and respond to patient inquiries efficiently</li><li>Coordinate patient registration, verify insurance, and confirm appointments</li><li>Keep patient records accurate and confidential at all times</li><li>Collaborate with clinical and support teams to facilitate smooth daily operations</li><li>Proactively resolve issues as they arise with effective solutions</li><li>Maintain an organized, welcoming, and compliant front office environment</li></ul>
2026-03-04T00:00:00Z

Medical Front Desk Specialist

Noblesville, IN
onsite
Contract / Temporary to Hire
14 - 19 USD / Hourly
Join our team as a Medical Front Desk Specialist and play a crucial role in creating a welcoming, professional atmosphere for our patients. This highly interactive, customer-facing position supports both front and back office functions in a busy medical practice averaging 100 patients per day. The ideal candidate is committed to the long term, ready to learn new systems, and thrives in an environment where professionalism, warmth, and clear communication are essential. Hours (30 hours weekly): Monday: 7:15am - 7:15pm (90 min lunch)Tuesday: 10am - 1pmWednesday & Thursday: 7:15am - 6:15pm (90 min lunch) Key Responsibilities:<ul><li>Greet all patients with a warm, friendly, and professional presence</li><li>Manage patient scheduling and maintain organized front desk flow</li><li>Support the doctor during patient visits (calling out adjustments and note-taking)</li><li>Assist with back-office tasks as needed to ensure seamless clinic operations</li><li>Consistently deliver a high-quality patient experience with empathy and attention to detail</li></ul>
2026-02-19T00:00:00Z

Medical Charge Entry Specialist

Indianapolis, IN
onsite
Temporary
18 - 22 USD / Hourly
Our company is seeking a detail-oriented Medical Charge Entry Specialist to join our healthcare team. In this critical role, you will be responsible for accurately entering patient charges, verifying data, and supporting the revenue cycle process. Your expertise and precision will help ensure accurate billing and timely reimbursement for healthcare services. Hours: Monday - Friday 8am - 5pm Key Responsibilities:<ul><li>Accurately enter patient charges and relevant billing information into medical billing systems</li><li>Review patient documentation to ensure proper coding and data integrity</li><li>Verify insurance and demographic details for completeness and accuracy</li><li>Resolve discrepancies and communicate with medical staff to clarify documentation as needed</li><li>Work closely with billing and coding teams to ensure timely processing of claims</li><li>Maintain strict confidentiality and comply with HIPAA regulations</li><li>Meet established productivity and quality benchmarks</li></ul>
2026-03-04T00:00:00Z

Medical Accounts Receivable Specialist

Indianapolis, IN
onsite
Temporary
22 - 25 USD / Hourly
Our team is seeking a skilled professional to assist with the implementation of the SIS RCM Platform. This is a temporary opportunity with a leading healthcare organization, offering you a chance to play an integral role in a high-impact project. Hours: Monday - Friday 7am - 3:30pm (can be flexible) Responsibilities for the position include the following:<ul><li>Partner with implementation teams and end users to facilitate a seamless transition to the new SIS RCM Platform.</li><li>Aggressively review and collect on aging accounts receivable, working closely with insurance payers and patients to resolve outstanding balances.</li><li>Perform payment posting, account reconciliation, denial management, and appeals within the current and new platforms.</li><li>Identify process improvements and actively contribute insights to optimize revenue cycle workflows during system migration.</li><li>Troubleshoot and resolve system, billing, or integration discrepancies with urgency and attention to detail.</li><li>Maintain strict adherence to HIPAA regulations and company policies to ensure confidentiality and compliance at all times.</li><li>Provide training and frontline support to teammates as needed through the transitional phase.</li><li>Communicate effectively with management, project leads, and cross-functional teams regarding progress, challenges, and solutions.</li></ul>
2026-03-09T00:00:00Z

Medical Accounts Receivable Specialist

Indianapolis, IN
remote
Contract / Temporary to Hire
18.75 - 18.75 USD / Hourly
Our company is seeking a talented Medical Accounts Receivable Specialist to join our team in a fully remote capacity. The ideal candidate is detail-oriented, proactive, and experienced in healthcare accounts receivable processes, with strong problem-solving and communication skills. Please note: Candidates must reside in the United States but may not live in California, New York, Washington, or Colorado. Hours: Monday - Friday 8am - 4:30pm EST Key Responsibilities:<ul><li>Examine denied and unpaid medical claims to determine and document reasons for discrepancies.</li><li>Communicate directly with payers to follow up on outstanding claims, submit technical and clinical appeals, resolve payment variances, and secure timely and accurate reimbursement.</li><li>Identify root causes for underpayments, denials, and payment delays and collaborate with management to address trends in accounts receivable.</li><li>Maintain current knowledge of federal/state regulations and payer-specific requirements; act in compliance with all applicable rules.</li><li>Document all account activities accurately in the client’s host or tracking system, including contact details and essential claim information.</li><li>Proactively recommend process improvements and communicate claim and payment trends to management.</li><li>Employ critical thinking and strong problem-solving skills to resolve outstanding account balances while meeting productivity and quality standards.</li></ul>
2026-02-27T00:00:00Z

Medical Accounts Receivable Specialist

Fishers, IN
onsite
Contract / Temporary to Hire
20 - 22 USD / Hourly
Our company is seeking an experienced Medical Accounts Receivable Specialist for a hybrid work arrangement. This role is vital to the financial operations of healthcare organizations, ensuring timely and accurate processing of accounts receivable and collections within a medical setting. This position will be 3 days ONSITE and 2 days REMOTE. Must live local to the Fishers area. Hours: Monday - Friday -- flexible schedule between the hours of 7am EST and 6pm ESTResponsibilities:<ul><li>Manage and track patient and insurance payments, ensuring timely collection and reconciliation of outstanding balances.</li><li>Review, research, and resolve payer denials and discrepancies in claims to maximize revenue.</li><li>Communicate professionally with patients, payers, and internal teams to resolve billing issues and answer inquiries.</li><li>Utilize medical billing software and electronic health records to process claims and update account information.</li><li>Prepare regular reports on receivables status, aging, and collection efforts.</li><li>Ensure compliance with HIPAA regulations and internal privacy policies.</li><li>Support month-end close by reconciling AR balances and assisting in process improvements.</li></ul>
2026-03-02T00:00:00Z

Medical Payment Posting Specialist

Indianapolis, IN
onsite
Temporary
18 - 22 USD / Hourly
Join our team as a Medical Payment Posting Specialist and help ensure the accuracy and efficiency of healthcare revenue cycles for a leading organization. We’re seeking detail-oriented professionals with a passion for medical administrative excellence. Hours: Monday - Friday 8am - 5pm Key Responsibilities:<ul><li>Accurately post payments, adjustments, and denials from various insurance carriers and patients into the billing system.</li><li>Reconcile daily, weekly, and monthly posted payments to ensure all funds are correctly allocated.</li><li>Resolve payment discrepancies by researching and communicating with payer sources and internal billing/coding teams.</li><li>Review explanation of benefits (EOBs) and electronic remittance advice (ERA) documents for accuracy.</li><li>Assist with accounts receivable and identify trends in denials or delayed payments.</li><li>Maintain compliance with HIPAA and company policies regarding patient information.</li><li>Support other revenue cycle functions as needed to ensure overall team success.</li></ul>
2026-03-04T00:00:00Z

Medical Denials Specialist

Carmel, IN
onsite
Temporary
18 - 22 USD / Hourly
Join our dynamic healthcare team as a Medical Denials Specialist and play a key role in resolving denied medical claims efficiently and accurately. Schedule: Monday–Friday, 8:00 am – 5:00 pm Key Responsibilities:<ul><li>Review insurance denial notifications and conduct thorough research to resolve outstanding claims issues.</li><li>Analyze denial patterns and root causes, recommending process enhancements to prevent future occurrences.</li><li>Communicate directly with insurance payers to troubleshoot and expedite claim resolutions.</li><li>Prepare, document, and submit appeals for denied claims.</li><li>Work closely with billing teams, healthcare providers, and insurance companies to ensure smooth claims management.</li><li>Stay informed on payer guidelines and current healthcare compliance regulations.</li><li>Consistently maintain adherence to HIPAA requirements and internal policies.</li></ul>
2026-03-04T00:00:00Z

Patient Access Specialist

Carmel, IN
onsite
Temporary
18 - 22 USD / Hourly
We are seeking a Patient Access Specialist to support efficient front-desk operations and ensure every patient receives a friendly, positive welcome. This essential role operates across both hospital and clinic settings, offering meaningful work and opportunities for professional development in a fast-paced, collaborative environment. Schedule: Monday – Friday, 8:00am – 5:00pm Key Responsibilities:<ul><li>Greet, register, and check in patients while maintaining confidentiality and a high level of professionalism.</li><li>Verify insurance coverage, handle authorization procedures, and collect necessary co-payments.</li><li>Accurately enter patient demographic and billing information into electronic health record systems.</li><li>Respond to patient and provider inquiries with empathy, resolving concerns promptly.</li><li>Ensure compliance with HIPAA regulations and organizational standards.</li><li>Collaborate closely with clinical, billing, and scheduling teams for smooth process integration.</li><li>Identify and recommend process improvements for the patient intake experience.</li></ul>
2026-03-04T00:00:00Z

Overnight Patient Access Specialist

Indianapolis, IN
onsite
Temporary
18 - 19.5 USD / Hourly
We are seeking a reliable, customer‑focused Medical Patient Access Representative to support our onsite operations during weekend hours on the North side of Indianapolis. This position plays a key role in ensuring a smooth and positive experience for patients by assisting with check‑ins, insurance verification, scheduling, and front‑desk support. Schedule: Friday, Saturday, Sunday — 5:00 PM to 5:00 AM (overnight)Location: Onsite Key Responsibilities<ul><li>Greet and register patients in a professional, welcoming manner</li><li>Verify insurance coverage, collect co‑pays, and ensure accuracy of patient information</li><li>Answer phones, schedule appointments, and direct inquiries to appropriate departments</li><li>Maintain confidentiality in accordance with HIPAA guidelines</li><li>Support patient flow and collaborate with clinical and administrative teams</li><li>Document all interactions accurately in the electronic medical record (EMR) system</li><li>Provide exceptional customer service in a fast‑paced environment</li></ul>Schedule<ul><li>Friday: 5:00 PM – 5:00 AM</li><li>Saturday: 5:00 PM – 5:00 AM</li><li>Sunday: 5:00 PM – 5:00 AM</li></ul>
2026-03-10T00:00:00Z

Part Time Customer Experience Specialist

Carmel, IN
onsite
Temporary
18.05 - 19 USD / Hourly
We are looking for a dedicated Part-time Customer Experience Specialist to join our team in Carmel, Indiana. In this long-term contract position, you will play a key role in ensuring exceptional customer satisfaction and retention by addressing customer needs and collaborating across departments. This role requires strong communication skills, proficiency in technology tools, and a focus on improving processes to enhance overall customer experiences. This position is on-site on Tuesday, Wednesday and Thursday 10:00am-2:00pm. Responsibilities:• Collect and document customer feedback using survey tools to ensure accurate reporting.• Analyze feedback and share insights with management to drive strategic improvements.• Monitor customer check-in schedules and track completion statuses effectively.• Utilize AI tools and software like Microsoft Outlook, Teams, Excel, and Word to summarize feedback and communicate efficiently.• Collaborate with sales, operations, and technical teams to deliver seamless customer experiences.• Participate in initiatives to improve processes and refine program strategies.• Provide valuable feedback to leadership to inform decision-making and enhance customer satisfaction.• Respond promptly and professionally to customer inquiries via email and other platforms.
2026-02-25T00:00:00Z