11 results for Customer Service Representative in Indianapolis, IN

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative located in Indianapolis, Indiana. The role primarily involves processing a large number of orders from the sales and customer service teams, managing customer accounts, and ensuring a seamless customer experience. Responsibilities:• Efficiently handle a large volume of orders from the sales and customer service teams• Input contractual information into SalesForce CRM and maintain electronic document filing• Modify customer licenses for new accounts and manage renewals for existing accounts• Ensure the fulfillment of orders by providing customers with their registration links and guiding them on how to register• Collaborate closely with the Customer Service Representative team and sales team to keep abreast of any changes in orders• Utilize Microsoft Excel for various tasks related to customer service and order handling.

Customer Service Representative We are accepting applications for the role of a Customer Service Representative. This position offers a contract to permanent employment opportunity in the manufacturing sector. As a Customer Service Representative, your main responsibility will be to oversee customer accounts, handle their orders, and offer timely solutions to their inquiries. This role necessitates your presence on-site. Responsibilities: • Process customer orders accurately and efficiently• Oversee customer accounts and ensure order completion• Deliver excellent customer service via email correspondence and inbound telephone calls• Exhibit detail oriented phone etiquette and maintain a pleasant phone manner• Effectively use the warehouse management system• Ensure precise data entry and keep customer records updated• Use Microsoft Excel and Microsoft Word proficiently for various tasks• Understand and comply with manufacturing practices• Demonstrate excellent written communication skills while interacting with customers.

Customer Service Representative Robert Half is seeking a Customer Service Representative to join a dynamic team in a fast-paced environment. In this role, you’ll play a critical part in ensuring positive customer experiences, responding to inquiries, resolving issues, and strengthening relationships with clients. Key Responsibilities:<ul><li>Customer Interaction: Provide outstanding service by responding to inbound inquiries, emails, and live chat from customers in a timely and courteous manner.</li><li>Issue Resolution: Address and resolve customer concerns or complaints, escalating complex issues to the appropriate department when necessary.</li><li>Product and Service Knowledge: Maintain up-to-date knowledge of products, services, and company policies to answer customer questions accurately.</li><li>Order Processing: Assist customers with placing orders, processing returns/exchanges, and tracking shipments.</li><li>Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company’s CRM system.</li><li>Collaboration: Work cross-functionally with other departments, such as sales, logistics, and technical support, to provide seamless service.</li><li>Upselling Opportunities: Identify opportunities to recommend additional products or services to customers while meeting their needs.</li><li>Customer Satisfaction: Continuously work to improve the customer experience by listening to feedback and suggesting enhancements to processes.</li></ul>

Customer Service Representative We are looking for an experienced Customer Service Representative to join our team in Indianapolis, Indiana. In this contract position, you will play a key role in ensuring excellent customer experiences by addressing inquiries, processing orders, and resolving claims efficiently. If you are proactive, organized, and possess strong communication skills with a commitment to delivering top-notch service, we encourage you to apply. Responsibilities: • Deliver outstanding customer service by handling inquiries, resolving issues, and performing all basic customer service functions. • Process orders, including integrated and non-integrated systems, and ensure timely resolution of errors. • Prepare and provide monthly reports to internal stakeholders, including the Vice President of External Affairs and Customer Service Manager. • Manage customer claims by acknowledging, processing, and filing claims with freight carriers to recover costs for damages or losses. • Utilize various technologies, including Microsoft Word, Excel, Gmail, Salesforce, and internet navigation, to perform daily tasks effectively. • Maintain up-to-date knowledge of products and services to assist customers and address concerns accurately. • Organize and keep department files current while ensuring data is handled with confidentiality. • Collaborate with customers, coworkers, and stakeholders in a thoughtful and constructive manner. • Identify opportunities for process improvements to enhance the efficiency and effectiveness of customer service operations. • Provide back-up support for core customer service functions as needed and perform additional duties as assigned.

Member Services Rep We are seeking a diligent Data Entry Specialist to join our team in the Insurance industry, based in Carmel, Indiana. The role involves managing new business applications, proofing and assembling policies, while ensuring high accuracy. This is a contract to permanent employment opportunity that will require you to adapt to a fast-paced environment and manage interruptions efficiently. Position is ON-SITE Monday-Friday 8:00am-4:00pm (No OT available). Responsibilities: • Manage new applications• Process customer claims, aiming for high accuracy and speed• Maintain and update customer records regularly• Use Microsoft Excel and Microsoft Word to manage and organize data• Develop and maintain basic office skills including copying, email, and filing• Prioritize speed and accuracy in data entry, aiming for Alpha 6,000 - 8,000 kph• Monitor customer accounts and take appropriate action when necessary• Provide excellent customer service in all interaction

Receptionist We are offering a short-term contract employment opportunity for a Receptionist in Westfield, Indiana. Receptionist will be the first point of contact for the organization and will play a crucial role in ensuring smooth operations. Responsibilities: • Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel • Welcome visitors by greeting them professionally and courteously, in person or on the telephone • Ensure efficient communication by accurately taking and delivering messages • Keep a safe and clean reception area by complying with procedures, rules, and regulations • Contribute to team effort by accomplishing related results as needed • Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs • Support organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments • Handle multiple lines, transferring calls as necessary • Maintain customer trust by keeping client interactions confidential • Utilize excellent customer service skills and exceed customers' expectations • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Claims Representative We are in search of a Claims Representative to join our team in INDIANAPOLIS, Indiana. In this role, you'll be tasked with a variety of responsibilities, all revolving around the processing and management of claims. This role is pivotal within our organization, as it entails dealing with multiple programs simultaneously and the ability to adapt and apply feedback in a dynamic work environment. We are offering a contract to permanent employment opportunity. Responsibilities: • Manage and process customer claims in a timely and accurate manner • Conduct thorough audits on all claims to ensure accuracy and compliance • Utilize multiple software programs to handle and track claims • Implement feedback received from supervisors and peers to improve work efficiency • Maintain a flexible mindset to adapt to changing work environments and schedules • Handle calculations related to claims processing and payout • Keep track and update the status of claims regularly • Ensure high attendance and punctuality to maintain workflow efficiency • Use emotional intelligence to handle sensitive claims and customer interactions • Maintain a comprehensive database of claims and their respective statuses.

Receptionist We are offering a contract employment opportunity for a Receptionist in Indianapolis, Indiana. This role focuses on providing administrative and clerical services to ensure the smooth and efficient functioning of our workplace. As a Receptionist, you will be at the forefront of our office operations, handling tasks ranging from phone coverage to office maintenance. Responsibilities: • Screen and route calls, ensuring efficient phone coverage.• Welcome visitors and guests, providing a positive first impression of our organization.• Manage the conference room calendar and office seating charts.• Keep the reception desk, closet, and hallways tidy and well-stocked.• Receive, sort, and distribute USPS Mail/FedEx/UPS/Courier deliveries.• Coordinate ground transportation for guests, when necessary.• Undertake ad hoc research and clerical projects, including word processing/data entry.• Assist in ordering and maintaining supplies for the office.• Use Microsoft Office Suite Skills, including Excel, for various tasks.• Utilize interpersonal skills to interact with and assist all levels of employees and visitors.• Manage customer service and email correspondence.• Organize files and schedule appointments efficiently.

Receptionist We are looking for a detail-oriented and welcoming Receptionist to join our team on a contract basis in Carmel, Indiana. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone who enjoys working in a dynamic environment and has strong organizational skills. Responsibilities: • Answer and manage incoming calls on a multi-line phone system, directing them to the appropriate departments or individuals. • Greet visitors in a friendly and attentive manner, ensuring all guests feel welcomed. • Maintain a clean and organized reception area to create a positive first impression. • Handle administrative tasks such as scheduling appointments, managing correspondence, and data entry. • Provide information and assistance to callers and visitors regarding company services and policies. • Coordinate with internal teams to ensure timely communication and efficient office operations. • Monitor and distribute incoming mail and packages to the appropriate recipients. • Support other administrative staff with clerical duties as needed. • Uphold a high level of attentiveness and confidentiality in all interactions.

Collections Specialist We are offering a permanent employment opportunity for a Collections Specialist in the Security industry, based in FISHERS, Indiana. In this role, you will be tasked with maintaining and updating customer payment records, resolving account discrepancies, and handling collections in accordance with established procedures. Responsibilities: • Efficiently process transactions and record customer payments including cash, checks, and credit cards • Maintain and update receivable records by summing up unpaid invoices • Verify the validity of account discrepancies by gathering and scrutinizing relevant information • Address valid or authorized deductions by making necessary adjusting entries • Handle unauthorized or invalid deductions by adhering to the procedures for pending deductions • Manage collections by reviewing customer payment plans, past payment history, and credit lines in coordination with the billing department • Safeguard the organization's value by ensuring the confidentiality of information • Pursue self-improvement opportunities to enhance job knowledge • Contribute to the accounting and organization mission by delivering necessary results • Utilize SAP and other relevant tools in performing tasks related to collections and credit collections.

Receptionist We are looking for a detail-oriented and welcoming Receptionist to join our team in Carmel, Indiana. In this Contract-to-Permanent position, you will be the first point of contact for visitors and play a key role in maintaining smooth office operations. This is an excellent opportunity to contribute to a dynamic organization in the insurance industry. Responsibilities:• Welcome and assist guests, ensuring a positive and detail-oriented first impression.• Manage incoming calls through a multi-line phone system, directing inquiries to the appropriate departments.• Perform accurate data entry tasks to maintain organized records.• Handle incoming and outgoing mail, ensuring timely distribution and delivery.• Prepare and organize materials for mailing, including envelope stuffing.• Maintain filing systems to ensure easy access to important documents.• Support general administrative tasks as needed to assist the tea