14 results for Plant Application Support Engineer in Houston Tx
HelpdeskWe are searching for a candidate with 2-3 years’ experience in an IT systems support role who is keen to develop themselves further and is willing to tackle multiple tasks head on in an interesting and unique infrastructure and systems environment. The role requires a good lateral thinker who can provide our employees with a high level of end user support and can equally engage with senior systems engineers and developers to ensure problems are escalated and remediated in a timely manner. The role requires a good level of expertise in Active Directory, O365 services, Microsoft Exchange, Microsoft SCCM (images and deployments), windows desktops/laptop support, Antivirus, privileged admin tools. Limited expertise is required on Horizon VDI environment support and Linux based desktop systems. There is ample opportunity to work on virtualized server environment in support of a large local server farm in support of the senior engineering teams in both a Windows and Linux support capacity.<br>This role is based in our Houston 24/7 forecasting operations center but will additionally be in support of our global employee base to assist remotely in troubleshooting user and system bases issues<br>ESSENTIAL DUTIES AND RESPONSIBILITIES <br>• Answer, resolve or escalate level 1 and level 2 related support requests both local and via global IT helpdesk system<br>• Assist in supporting local and global Operational teams during peak working hours<br>• Perform non ticket related tasks such as new provisioning of employee accounts and deployments of desktops/laptops.<br>• Maintain desktop/laptop images and deployments.<br>• Maintain Asset tracking system.<br>• Assist in managing support contracts for IT related hardware and software<br>• Troubleshooting client/developer issues related to common software and in-house developed software<br>• Engage with consultants to help support ongoing initiatives.<br>Qualifications / Experience<br>• Minimum 2-3 years 1st/2nd line support experience<br>• Microsoft 365 MS-900 fundamentals exam completed or undergoing course.<br>• MCSA is valued, but not required.<br>• Demonstrable Windows Desktop/Laptop OS, MacOS skills<br>• Knowledge as to how DNS, DHCP, TCP/IP functions<br>• Fundamental Network understanding<br>• Experience with Windows Server OS<br>• Candidate must possess excellent written and verbal communications skills<br>Other Requirements<br>• Must hold a valid driver’s license <br>• Positive team playerDesktop Support Technician<p>Are you passionate about technology and helping others solve technical challenges? We're looking for a skilled and motivated Desktop Support Technician to join our dynamic team! In this role, you'll have the opportunity to work with cutting-edge technology, provide hands-on support to users, and ensure smooth operations across various systems. If you're ready to make an impact and grow your IT career in a supportive environment, we invite you to apply today!</p><p><br></p><ul><li>Install, configure, and maintain desktop systems, laptops, and software applications.</li><li>Troubleshoot hardware, software, and network issues, providing solutions to end-users.</li><li>Set up user accounts, permissions, and access controls.</li><li>Assist with the installation and maintenance of peripheral devices (e.g., printers, scanners).</li><li>Ensure that security protocols, updates, and patches are applied to systems.</li><li>Document technical issues and resolutions in a ticketing system.</li><li>Provide remote and in-person support to users as needed.</li><li>Maintain inventory of IT equipment and software licenses.</li></ul>Desktop Support AnalystWe are offering an exciting opportunity for a Desktop Support Analyst in Houston, Texas. This role is primarily focused on managing and optimizing Dealer Management Software (DMS) to ensure seamless integration with other business systems and provide technical support to dealership staff. The successful candidate will be involved in troubleshooting technical issues, assisting with software implementation, and maintaining system security and reliability.<br><br>Responsibilities: <br><br>• Troubleshoot and resolve technical issues related to DMS applications to ensure minimal downtime and efficient system performance.<br>• Collaborate with dealership teams, such as sales, service, finance, to identify and address any technical needs or issues.<br>• Stay abreast with industry trends, best practices, and emerging technologies related to DMS.<br>• Assist in the implementation, customization, and upgrading of DMS software as needed.<br>• Install, configure, and maintain DMS software and related infrastructure to ensure system availability, performance, and security.<br>• Provide training and support to dealership staff on how to effectively use the DMS platform.<br>• Monitor and manage the DMS platform to ensure its seamless integration with other business applications and systems.<br>• Document technical processes, configurations, and troubleshooting procedures for future reference.<br>• Maintain system backups and assist with disaster recovery planning.<br>• Handle troubleshooting of network, hardware, and software issues that affect the DMS.Desktop Support AnalystWe are in search of a Desktop Support Analyst for our Service Industry team based in Houston, Texas. The Desktop Support Analyst will be a crucial part of our team, providing support for various software and hardware systems, managing user accounts, and ensuring efficient operation of our IT infrastructure. This role offers a contract to permanent employment opportunity, providing a hybrid workplace setting to best meet the needs of our operations.<br><br>Responsibilities: <br>• Provide comprehensive support for Microsoft Intune, DTS, and other related technologies<br>• Handle imaging and configuration management tasks for computer hardware, including Dell and Apple devices<br>• Create and manage user accounts in Active Directory and O365<br>• Assist with SharePoint administration and backup technologies to ensure data safety<br>• Deliver support for printer and VoIP systems as part of our shared services<br>• Act as a point of contact for user inquiries, troubleshooting technical issues, and providing swift resolutions<br>• Monitor user accounts and systems, taking necessary actions to maintain optimal performance<br>• Collaborate with the team to meet the diverse IT needs of our multiple companies<br>• Contribute to the continual improvement of our IT services and infrastructure.Fleet Application SupportWe are inviting applications for the role of Fleet Application Support, based in Houston, Texas. The selected candidate will be responsible for assisting with the planning, development, implementation, and support of tanker operations applications and other applications as required. The role entails working in a dynamic environment and necessitates an individual with a strong understanding of application architecture best practices.<br><br>Responsibilities<br><br>• Actively participating in the management activities of application vendors.<br>• Assisting in defining and gathering business needs in the area of information system solutions.<br>• Creating detailed IT solutions/services designs, ensuring they meet quality and performance requirements, and adhere to architectural roadmaps.<br>• Assisting with the development, building, configuring, customizing, integrating, and unit testing of solutions.<br>• Testing, debugging, and documenting applications while validating that the solutions meet quality, performance, architectural, and functional requirements.<br>• Assisting in the implementation of applications, including analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures.<br>• Performing all activities associated with the implementation and maintenance of applications, while developing and recommending technical strategies and solutions to management.<br>• Managing configurations and ensuring other IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited.<br>• Building and maintaining strong partnerships with business and application owners and other IT managers, while working with business users to identify and prioritize application support needs, issues, and development projects.<br>• Assisting the Manager on sourcing to ensure the best possible options are selected.<br>• Ensuring compliance with the Company's policies and Code of Conduct and Business Ethics (CoBE).Help Desk<p>We are seeking an experienced <strong>Help Desk Analyst</strong> with 2+ years of experience in technical support, specifically within the legal industry in the Houston area. The ideal candidate will have experience supporting enterprise-level applications and technologies commonly used in law firms, including iManage document management systems. You’ll be the first line of support, troubleshooting hardware and software issues, assisting end-users, and resolving technical concerns with a focus on efficiency and professionalism.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 and Tier 2 help desk support to end-users, addressing technical issues related to hardware, software, and network systems.</li><li>Support and troubleshoot iManage document management systems, ensuring seamless performance and user satisfaction.</li><li>Respond promptly to service requests via phone, email, and ticketing systems, ensuring all end-user needs are met in a timely manner.</li><li>Assist in configuring and maintaining end-user devices such as desktops, laptops, and printers.</li><li>Work collaboratively with IT teams to escalate and resolve advanced technical issues.</li><li>Deliver training and guidance on legal-specific programs and applications to end-users as needed.</li><li>Maintain thorough documentation of technical resolutions, FAQs, and procedural guides.</li></ul><p>Apply today to learn more about this exciting opportunity!</p>D365 Application ManagerWe are seeking a D365 Application Manager to join our team in the automotive industry, located in Houston, Texas. This role is instrumental in managing our IT operations, driving business-aligned technology solutions, and optimizing our Dynamics 365 F& SCM and Dynamics AX systems. You will be responsible for leading and managing IT projects, collaborating with cross-functional teams, and serving as a subject matter expert.<br><br>Responsibilities:<br><br>• Provide leadership and technical expertise in the management of IT operations.<br>• Drive the implementation and optimization of Dynamics 365 F& SCM and Dynamics AX systems.<br>• Collaborate with cross-functional teams to analyze business processes and identify areas for improvement.<br>• Translate business requirements into technical solutions.<br>• Oversee the management of IT resources, budgets, and projects to ensure efficient resource utilization.<br>• Configure and customize Dynamics 365 F& SCM and Dynamics AX systems to meet business needs.<br>• Lead and manage IT projects from inception to completion, ensuring timely delivery and adherence to budgets.<br>• Coordinate software updates, patches, and integration projects related to business applications.<br>• Maintain accurate records and provide customer support for Dynamics 365 F& SCM modules.<br>• Design and configure workflow in Dynamics 365 F& SCM.Help Desk Analyst IWe are offering a long-term contract employment opportunity for a Help Desk Analyst I in the Energy/Natural Resources industry, located in Houston, Texas. As a Help Desk Analyst I, you'll be providing remote support in a call center environment and working with an international team providing 24/7 assistance. You will be handling a high volume of tickets daily and supporting various sites.<br><br>Responsibilities:<br><br>• Provide tier one support in a call center setting, addressing and resolving issues remotely.<br>• Handle a high volume of tickets daily, ensuring all customer inquiries are resolved efficiently.<br>• Collaborate with an international team to provide round-the-clock support.<br>• Use Confluence for documentation purposes, maintaining accurate and comprehensive records.<br>• Continually develop skills and knowledge within the role, with the opportunity to engage with a variety of tasks.<br>• Utilize Microsoft and Active Directory tools effectively.<br>• Maintain and troubleshoot computer hardware as necessary.<br>• Work various shifts to ensure constant coverage and support.<br>• Prioritize tasks effectively to manage workload and meet deadlines.<br>• Uphold a detail-oriented and positive culture within the team.IT Vessel Support<p>We are offering an exciting opportunity for a detail oriented IT Vessel Support individual to join our team located in Houston, Texas this role, you will be a pivotal part of our Information Technology team, focusing on customer engagement, addressing help desk inquiries, and providing technical expertise to our ship’s crews. You will also be tasked with supporting ship IT systems and maintaining a high level of interaction with clients.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Microsoft Windows devices to ensure smooth operations.</p><p>• Assist with the administration of Office 365 (Microsoft Desktop Apps, SharePoint, OneDrive, Teams) to facilitate effective communication and collaboration.</p><p>• Provide assistance and support for maritime technology systems, ensuring their optimal performance.</p><p>• Ensure the effective operation and support of Apple desktops and conference room AV.</p><p>• Monitor and maintain backups of important data and systems, ensuring their availability and integrity.</p><p>• Undertake other duties as assigned to support the overall function of the IT team. </p><p>• Travel to various locations to provide on-site technical expertise and service to our ship’s crews.</p>Help Desk Analyst IIWe are offering a long term contract employment opportunity for a Help Desk Analyst II in the detail oriented services industry. The role is based in Houston, Texas, and the successful candidate will be working in a corporate law firm environment, providing tier 2 support and local support alongside an IT support specialist and manager.<br><br>Responsibilities: <br><br>• Provide tier 2 support to staff and clients<br>• Collaborate with the IT support specialist and manager to resolve IT issues<br>• Utilize knowledge of Android Development, Cisco Technologies, and Citrix Technologies to aid in problem-solving<br>• Handle inquiries related to Mac Computers and Microsoft products<br>• Use Active Directory to manage user accounts and permissions<br>• Support users with Apple Devices and Computer Hardware issues<br>• Implement Configuration Management strategies to ensure system stability<br>• Oversee hardware and software Deployments to ensure smooth operation<br>• Maintain a detail oriented demeanor in a corporate law firm setting.IT Director(Medical Field is a Must)<p>We are looking for a highly organized and detail-oriented IT Director with experience in the medical field to join our team in Houston, Texas. As an IT Director, your role will encompass a wide range of tasks, including managing Cisco and Cloud technologies, overseeing CRM and ERP solutions, and providing leadership in the deployment of hardware and software solutions in a healthcare setting. Apply today to learn more about this exciting opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Oversee the development and implementation of IT systems, ensuring they align with business objectives</p><p>• Manage Cisco and Cloud technologies to ensure optimal performance and security</p><p>• Oversee the use and functionality of CRM and ERP systems, ensuring they are utilized effectively</p><p>• Lead the deployment of hardware and software solutions, ensuring they meet the needs of the organization</p><p>• Manage contracts and negotiations with IT vendors and service providers</p><p>• Oversee the use of backup technologies, ensuring data is protected and secure</p><p>• Provide leadership and direction to the IT team, fostering a culture of continuous improvement</p><p>• Collaborate with key stakeholders to identify IT needs and develop appropriate solutions</p><p>• Oversee the deskside support team, ensuring they provide high-quality support to staff</p><p>• Manage the implementation and use of Cerner Technologies and Epic Software in the healthcare setting.</p>Help Desk Analyst IIWe are offering an opportunity for a Help Desk Analyst II to join our team located in Houston, Texas. In this role, the individual will be tasked with handling a variety of responsibilities related to Android Development, Cisco and Citrix Technologies, Mac Computers, and Microsoft. This opportunity offers a long-term contract employment opportunity, where the successful candidate will be expected to utilize their skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.<br><br>Responsibilities:<br>• Assist in the management and troubleshooting of Cisco and Citrix Technologies<br>• Handle customer queries and issues related to Android Development and Mac Computers<br>• Provide support for Microsoft systems<br>• Use Active Directory to manage user accounts and access controls<br>• Provide technical assistance for Apple Devices and Computer Hardware<br>• Implement Configuration Management practices for system consistency<br>• Oversee software and hardware Deployments to improve system performance.Cybersecurity Program Manager<p>We are in the process of recruiting a Cybersecurity Program Manager based in Houston, Texas. The role is primarily focused on overseeing and driving the execution of our Operational Technology Cybersecurity Program. The job involves leading a multidisciplinary team and managing the planning, implementation, and optimization of cybersecurity controls. This opportunity offers a contract to permanent employment scenario.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and drive the execution of Operational Technology Cybersecurity Program</p><p>• Lead a multidisciplinary team of personnel, contractors, and service integrators</p><p>• Manage the planning, implementation, and optimization of cybersecurity controls</p><p>• Ensure that implementation and prescribed activities are carried out in accordance with specified objectives</p><p>• Plan and develop methods and procedures for accomplishing program objectives</p><p>• Interact and consult with third-party vendors on different programs</p><p>• Ensure accurate documentation and reporting of program activities</p><p>• Provide training to team members on program procedures and policies</p><p>• Maintain clear and effective communication with stakeholders from different parts of the organization</p><p>• Monitor program progress and make necessary adjustments to ensure successful implementation</p><p>• Handle multiple projects and programs in parallel and manage associated challenges.</p>PC TechnicianWe are offering a short-term contract employment opportunity in the Hospitality industry located in Houston, Texas, for a PC Technician. As a PC Technician, your role will involve operating a variety of equipment necessary for live events, such as video, audio, and lighting tools. Your expertise will be instrumental in enhancing the quality of live shows.<br><br>Responsibilities:<br>• Utilize Linux and Dell technologies to set up and operate audio, video, and lighting equipment for live events.<br>• Leverage your skills in computer hardware and Mac computers to ensure the smooth running of all technical aspects during live shows.<br>• Apply your knowledge of cable installation to set up and dismantle equipment before and after events.<br>• Utilize IBM and backup technologies to maintain and troubleshoot equipment as necessary.<br>• Use active directory and AB testing skills to optimize the performance of the live shows.<br>• Manage Apple devices and other related equipment to ensure their proper functioning during the event.<br>• Maintain a high standard of quality control for all live shows through the effective use of the equipment.