<p>We are looking for a dedicated Customer Service Representative to join our team in Houston, Texas. In this Contract to permanent position, you will play a key role in ensuring excellent customer experiences by addressing inquiries and resolving concerns with attention to detail. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for providing top-notch service.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming and outgoing calls to assist customers with inquiries, orders, and appointments.</p><p>• Provide exceptional service while addressing customer concerns and resolving issues effectively.</p><p>• Respond to customer emails in a timely and detail-oriented manner.</p><p>• Accurately process data entry tasks, including order details and customer information.</p><p>• Maintain schedules and coordinate appointments to ensure smooth operations.</p><p>• Utilize Microsoft Word and Excel to create reports, manage data, and track customer interactions.</p><p>• Work collaboratively with team members to meet service goals and improve processes.</p><p>• Ensure all customer communications are documented and organized for future reference.</p><p>• Follow established protocols and procedures to maintain consistency in service delivery.</p><p>• Stay updated on company policies and services to provide accurate information to customers.</p>
<p><strong>Our client, a well-established engineering firm, has an immediate need for a detail-oriented Administrative Assistant to join their team on a contract-to-hire basis.</strong></p><p> This position plays a key role in supporting daily operations, coordinating schedules, and maintaining smooth communication between clients and engineering staff. The ideal candidate is organized, professional, and enjoys working in a collaborative, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer and direct incoming phone calls while providing outstanding customer service.</li><li>Manage shared inboxes and respond promptly to client inquiries.</li><li>Schedule damage assessments, inspections, and site visits for engineers and clients.</li><li>Track project updates, maintain documentation, and follow up on open items.</li><li>Process licensing renewals and maintain company certifications.</li><li>Handle incoming/outgoing mail and shipments for equipment and documentation.</li><li>Draft and edit correspondence, reports, and internal communications.</li><li>Maintain accurate records and confidential files.</li><li>Provide general administrative and operational support to the team.</li></ul>
<p>Job Posting: Senior Payroll Manager (High-Volume, Multi-State/Union, Public Company)</p><p>Our client, a leading public company, is seeking an experienced Senior Payroll Manager to oversee payroll operations for a large, complex, and fast-paced environment. This role is ideal for a strategic leader who thrives in high-volume, multi-state, and unionized settings.</p><p><br></p><p>Key Responsibilities:</p><p>• Lead payroll operations for 7,000–10,000+ employees across multiple states (including California) and Canada, encompassing biweekly, weekly, and semi-monthly payrolls.</p><p>• Oversee a team of 4 Payroll Supervisors (each managing 5 specialists), providing mentorship, support, and career development.</p><p>• Ensure accurate, timely payroll processing for a diverse employee base (salaried, hourly, tipped, seasonal, union).</p><p>• Administer payroll for 100 union groups and manage complexity across 50 FEINs.</p><p>• Partner with HR and internal stakeholders to resolve payroll issues diplomatically, manage escalations, and foster a positive work environment.</p><p>• Implement and maintain procedures to ensure compliance with federal, state, local, and union requirements.</p><p>• Drive process improvements, leveraging ERP/payroll systems for optimal efficiency and accuracy.</p><p>• Step in to process payroll during peak periods or complex cycles.</p><p>• Collaborate cross-functionally, ensuring strong communication with Finance, HR, and other business units.</p><p><br></p><p>Required Qualifications:</p><p>• CPP certification (Certified Payroll Professional).</p><p>• Minimum 10 years payroll experience, with at least 5 years in a managerial role overseeing large teams.</p><p>• Expertise processing payroll for 10,000+ employees in a multi-state capacity, with mandatory California experience.</p><p>• Significant union payroll experience (processing for 100+ unions).</p><p>• Hands-on experience in public company payroll operations.</p><p>• Prior management of multiple FEINs.</p><p>• Strong HR background and proven success with de-escalating conflict and handling sensitive employee matters.</p><p>• Exceptional communication, leadership, and problem-solving skills.</p><p>• Major ERP/payroll system knowledge (e.g., ADP, Workday, SAP/Dayforce Ceridian).</p><p>• Customer service mindset; ability to address complex inquiries in a professional, solution-oriented manner.</p><p><br></p><p>Preferences:</p><p>• Canadian payroll experience is a plus. but not required.</p><p>Company Environment: Enjoy modern office spaces yet business casual dress code/environment and a collaborative, high-performance work culture.</p>
We are looking for a dedicated Receptionist to join our team in Houston, Texas. This contract-to-permanent position is ideal for someone who is detail oriented, thrives in a fast-paced environment, and enjoys providing excellent customer service. You will play a key role in ensuring smooth daily operations by managing phone systems and welcoming guests.<br><br>Responsibilities:<br>• Greet and assist visitors upon arrival, ensuring a positive and detail-oriented first impression.<br>• Manage and operate a multi-line phone system, efficiently handling inbound calls.<br>• Direct calls to appropriate departments or personnel using a switchboard with 1-10 phone lines.<br>• Respond promptly to inquiries and provide accurate information to callers.<br>• Maintain an organized and welcoming reception area.<br>• Collaborate with staff to ensure smooth communication and operations.<br>• Perform administrative tasks, such as scheduling appointments and managing correspondence.<br>• Support part-time reception duties as required.
<p>We are looking for a detail-oriented and bilingual Collections Specialist to join our team in Humble, Texas. This is a fully onsite, Monday through Friday role from 8 AM to 5 PM, and it offers an opportunity for contract to permanent employment. In this position, you will be responsible for managing various aspects of accounts receivable and ensuring timely resolution of outstanding balances.</p><p><br></p><p>Responsibilities:</p><p>• Send collection notices for accounts 1-30 days past due, managing over 250 submissions weekly.</p><p>• Make proactive collection calls to clients to resolve overdue payments.</p><p>• Process and submit credit card transactions, completing 10-15 submissions daily.</p><p>• Update internal systems with accurate data entry and maintain customer records.</p><p>• Manage customer portals by performing regular updates and ensuring information accuracy.</p><p>• Generate customer statements on demand to support billing and collection efforts.</p><p>• Create and update shipping information in company systems to maintain operational efficiency.</p><p>• Perform additional duties as assigned to support the collections and accounts receivable processes.</p>
<p>We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Houston, Texas. The ideal candidate will serve as the first point of contact for clients and visitors, ensuring a welcoming and organized environment. This role requires exceptional customer service skills and the ability to manage multiple tasks efficiently. <strong>Work schedule will very each week - hours will range anywhere from 8:30AM-7:30PM depending on the schedule of the day. </strong></p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring they feel welcomed and directed to the appropriate person or department.</p><p>• Answer and manage incoming phone calls, providing accurate information or transferring calls as needed.</p><p>• Maintain a tidy and organized reception area to ensure it meets company standards.</p><p>• Handle administrative tasks such as scheduling appointments, managing calendars, and processing correspondence.</p><p>• Assist with filing, record-keeping, and other clerical duties as required.</p><p>• Coordinate with various departments to ensure smooth communication and operations.</p><p>• Monitor and manage office supplies, placing orders when necessary to maintain inventory.</p><p>• Provide support during meetings and events, including setup and logistical arrangements.</p><p>• Address client or visitor inquiries promptly and courteously.</p><p>• Adhere to company policies and procedures while maintaining confidentiality.</p>
