11 results for Helpdesk in Houston, TX

Service Desk Analyst We are a dynamic and innovative technology solutions provider, committed to delivering world-class IT support and services to our organization. As we continue to grow, we are seeking a highly skilled and driven High-Level Service Desk Analyst to join our IT support team. This individual will be dedicated to delivering excellent service while continuously expanding their knowledge and certifications to stay ahead of evolving technology. Apply today to learn more about this exciting opportunity! <ul><li>Provide high-level, expert technical support for end-users across multiple systems and technologies.</li><li>Troubleshoot and resolve complex hardware, software, network, and application issues.</li><li>Handle escalated tickets from lower-level support staff and ensure timely resolution.</li><li>Maintain documentation of support issues, resolutions, and processes to improve team efficiency.</li><li>Install, configure, and maintain desktop, laptop, and peripheral devices.</li><li>Monitor and manage service desk queues, ensuring all service requests are addressed within defined SLAs.</li><li>Offer proactive solutions to prevent recurring technical issues.</li><li>Collaborate with other IT teams to address infrastructure issues and contribute to project planning.</li><li>Provide remote support to end-users and assist with IT equipment setup, deployment, and upgrades.</li><li>Stay up-to-date with the latest technology trends and certifications to enhance service desk support capabilities.</li><li>Provide guidance and mentorship to entry level service desk staff.</li></ul>

Help Desk Analyst I We are in search of a Help Desk Analyst I to be part of our team. This role is located in Houston, Texas, United States, and operates within the IT industry. We are offering a long term contract employment opportunity. Responsibilities: • Provide support to users in troubleshooting and resolving issues with Android development and Cisco technologies. • Utilize Citrix technologies to aid in system support and maintenance. • Maintain and troubleshoot Mac computers, ensuring optimal performance and addressing any hardware or software issues. • Utilize Microsoft tools and Active Directory in daily tasks and operations. • Maintain, troubleshoot, and provide support for Apple devices. • Handle computer hardware issues, including troubleshooting and maintenance. • Implement configuration management practices to ensure system stability and efficiency. • Manage and oversee deployment processes, ensuring smooth transitions and minimal disruption. • Provide support for Google Shop, ensuring optimal performance and user satisfaction.

Project Coordinator We are offering a contract opportunity for a Project Coordinator in the tech industry. Located in Houston, Texas, this role involves a significant degree of project coordination and customer support. Responsibilities: • Ensure efficient processing of internal programs and projects, aligning them with the company's objectives.• Act as a liaison between various departments to foster communication and collaborative efforts.• Provide immediate support to the internal customer service team by addressing queries and resolving issues promptly.• Create and maintain various forms of documentation, including project plans, status reports, and process guidelines.• Assist in the creation and execution of training materials and sessions for team members.• Monitor program performance and provide regular updates to the management.• Identify potential areas for improvement and propose solutions to enhance efficiency and effectiveness.• Manage and track project deadlines.• Collaborate with a team of five and receive guidance from a Senior Project Manager. • Utilize Service Now and Power BI software for various tasks and processes.

Account Specialist, Assoc We are offering a permanent employment opportunity for an Account Specialist, Assoc in Houston, Texas. This role primarily involves managing accounts for our commercial, industrial, and government customers, addressing their requests and complaints, and collaborating with vendors and management to find solutions. Responsibilities: • Address customer complaints, including escalated calls from executive level, media, attorneys, and Public Service Commission (PSC) related issues• Handle various customer support tasks such as claims processing and resolution, contractor invoices, enrollment, and billing fulfillment• Ensure accurate and efficient processing of customer credit applications• Maintain precise customer credit records• Provide support in invoicing and purchase order (PO) process• Contribute to the monthly close cycle, including managing accrivals• Utilize strong analytical and problem-solving skills to drive business decisions• Communicate effectively across all organizational levels• Demonstrate strong time management and organization skills to meet deadlines• Drive continuous improvement within the organization• Undertake light office administration tasks as required• Conduct research and look up invoices as necessary• Extract, organize, analyze, and report data to support business decisions.

Desktop Support Technician We are seeking a highly skilled and customer-oriented Tier 2 Desktop Support Technician to join our IT team. Our company is dedicated to providing excellent technology solutions and support to our employees. You will play a key role in troubleshooting, diagnosing, and resolving technical issues to ensure that our end-users have a seamless experience. Apply today to learn more about this exciting opportunity! <ul><li>Provide Tier 2 support for end-users, troubleshooting and resolving hardware, software, and network issues.</li><li>Respond to and resolve service desk tickets escalated from Tier 1 support within defined SLAs.</li><li>Perform system diagnostics and hardware replacements, as needed.</li><li>Assist with software installations, upgrades, and configuration changes.</li><li>Support remote and on-site users, including setting up workstations, peripherals, and network access.</li><li>Document issues, resolutions, and processes to improve team knowledge base.</li><li>Provide training and guidance to Tier 1 support technicians.</li><li>Assist in the maintenance and deployment of systems, including imaging and user profile management.</li><li>Collaborate with other IT teams to identify and resolve recurring technical issues.</li></ul>

Plant Application Support Engineer We are offering an exciting opportunity for a Plant Application Support Engineer in Houston, Texas. This role involves managing enterprise applications and plant systems applications within the Oil & Gas industry. The selected candidate will work in a high-risk industrial environment, ensuring that our systems are aligned with industry standards and policies. Responsibilities: • Administer security settings and restrictions across all applications to maintain data integrity and confidentiality. • Provide technical support to users, addressing production issues to ensure systems remain operational. • Collaborate with software vendors to plan and execute upgrades, patches, and new modules. • Develop user guides and Standard Operating Procedures (SOPs) to aid training and change management activities. • Support periodic user access reviews and internal audits to maintain system security. • Work closely with business users to identify process optimization opportunities. • Address production issues and resolve incidents, service tickets, and general inquiries raised by users. • Support user acceptance testing to ensure solutions meet business requirements. • Support the integration of our applications with other internal and external applications. • Participate in application projects and change intakes, including requirement gathering, planning, and execution. • Liaise with vendors on application version enhancements and patches, ensuring compliance with our patching policies. • Provide technical insights and recommendations to ensure applications are scalable, maintainable, and aligned with our long-term goals. • Exhibit strong security practices with systems that handle sensitive data. • Create and maintain comprehensive documentation of application architectures, configurations, and processes.

Product Support Specialist We are looking for a Product Support Specialist to join our team in the Energy/Natural Resources industry based in Houston, Texas. This role involves providing technical and functional support to various production, operations, and EHS applications. You will also be responsible for new application implementations, business process analysis, and technology solution matching. Responsibilities: • Support and develop features in Energy/Production Balance software and Advanced Analytics software. • Implement, debug, maintain and upgrade AVEVA PI system including PI Interface, PI Archive, PI AF, PI Vision, PI Web API, PI OLEDB and PI Integrator for BA. • Design and implement AVEVA PI software solutions leveraging historian data. • Support PI data integration with other IT systems in ETRM, Commercial Operations, O& M, and EHS using PI SDK, AF SDK, PI Web API and PI OLE DB. • Interact with internal users to learn and document requirements that are then used to produce business requirements and architecture design documents. • Provide subject-matter-expertise related to AVEVA PI, data analytics, and time-series studies to other teams and internal users. • Manage projects and provide guidance during establishment of business requirements, white boarding sessions and workshops. • Continuously learn new technologies that could help provide the right solutions to customers. • Use a broad range of technical skills including SQL and Oracle Database Development, and programming and scripting using SQL, JavaScript, C#, PowerShell, JavaScript, HTML, CSS and XML. • Data reporting using tools such as SSRS, PI reporting tools, MS Power BI, Tableau and others.

Fleet Application Support We are inviting applications for the role of Fleet Application Support, based in Houston, Texas. The selected candidate will be responsible for assisting with the planning, development, implementation, and support of tanker operations applications and other applications as required. The role entails working in a dynamic environment and necessitates an individual with a strong understanding of application architecture best practices. Responsibilities • Actively participating in the management activities of application vendors. • Assisting in defining and gathering business needs in the area of information system solutions. • Creating detailed IT solutions/services designs, ensuring they meet quality and performance requirements, and adhere to architectural roadmaps. • Assisting with the development, building, configuring, customizing, integrating, and unit testing of solutions. • Testing, debugging, and documenting applications while validating that the solutions meet quality, performance, architectural, and functional requirements. • Assisting in the implementation of applications, including analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures. • Performing all activities associated with the implementation and maintenance of applications, while developing and recommending technical strategies and solutions to management. • Managing configurations and ensuring other IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited. • Building and maintaining strong partnerships with business and application owners and other IT managers, while working with business users to identify and prioritize application support needs, issues, and development projects. • Assisting the Manager on sourcing to ensure the best possible options are selected. • Ensuring compliance with the Company's policies and Code of Conduct and Business Ethics (CoBE).

ERP Integration Manager We are offering an exciting opportunity for an ERP Integration Manager to join our team in Houston, Texas. The successful candidate will play a crucial role in driving operational efficiencies and revenue optimization through effective management of our digital solutions and integrations. Responsibilities: • Lead the execution and analysis of complex business problems, formulating optimal solutions based on an in-depth understanding of Upstream Oil & Gas processes and our application landscape.• Engage with business stakeholders at all levels to understand issues, provide recommendations, and build credibility, presenting findings and suggestions with confidence.• Design end-to-end solutions that meet business requirements, align with good architectural patterns, and are composable and supportable.• Assess use cases and recommend fit-for-purpose application platforms, integration technologies, and tools, conducting POCs and POVs as needed to assess technical feasibility and business impact/benefits.• Foster an experimental mindset to drive innovation, challenging the status quo and bringing out-of-the-box ideas to the table.• Understand, support, and ensure compliance with audit and control requirements, engaging effectively with auditors to explain observations and ensure zero deficiencies.• Oversee the management of day-to-day support, operational activities, and enhancements as part of Managed Services delivery.• Manage a diverse and geographically spread team of resources in a multi-vendor environment, fostering collaboration between IT, Fusion Teams, and business stakeholders.

IT Asset Manager We are looking for a highly skilled IT Asset Manager to oversee and manage our IT hardware and software assets. The ideal candidate will be responsible for tracking, managing, and ensuring proper documentation and lifecycle management of all IT assets across the organization. This role requires an individual who is detail-oriented, organized, and has a strong understanding of IT asset management processes.<ul><li>Manage the full lifecycle of IT assets, including procurement, deployment, tracking, and disposal.</li><li>Develop and maintain an accurate inventory of all IT hardware and software assets.</li><li>Ensure all assets are properly tagged, cataloged, and tracked in asset management systems.</li><li>Perform regular audits and reconciliation of IT asset inventories.</li><li>Work closely with other departments to plan and coordinate the procurement and distribution of IT assets.</li><li>Ensure compliance with licensing agreements and software usage policies.</li><li>Collaborate with the IT support team to manage warranty and maintenance contracts.</li><li>Report on asset utilization, depreciation, and financials related to IT assets.</li><li>Develop and implement asset management policies, procedures, and best practices.</li><li>Assist with the disposal of obsolete or end-of-life IT assets in an environmentally responsible manner.</li></ul>

Network Manager We are offering a permanent employment opportunity for a Network Manager in the healthcare and social assistance industry, located in Bellaire, Texas. The selected candidate will be tasked with leading the design, implementation, and management of our network infrastructure, and will work closely with cross-functional teams to meet network needs. Apply today to learn more about this exciting opportunity! Responsibilities: • Guide the setup, configuration, and problem-solving of Cisco routers, switches, firewalls, and F5 load balancers.• Spearhead SD-WAN deployments to ensure secure, scalable, and efficient connectivity.• Implement network security practices, including firewalls, VPNs, and IDS/IPS.• Use monitoring tools to ensure network performance, identify issues, and implement optimizations.• Collaborate with cross-functional teams to meet network needs and provide regular updates.• Manage relationships with Cisco, F5, and SD-WAN vendors.• Lead and mentor entry level staff and keep abreast of industry best practices.• Oversee network management and ensure the smooth running of all systems.• Handle the implementation and management of various cloud technologies.• Manage the setup and maintenance of active directory and backup technologies.