18 results for Help Desk Analyst I in Houston, TX

Help Desk Analyst I We are in search of a Help Desk Analyst I to be part of our team. This role is located in Houston, Texas, United States, and operates within the IT industry. We are offering a long term contract employment opportunity. Responsibilities: • Provide support to users in troubleshooting and resolving issues with Android development and Cisco technologies. • Utilize Citrix technologies to aid in system support and maintenance. • Maintain and troubleshoot Mac computers, ensuring optimal performance and addressing any hardware or software issues. • Utilize Microsoft tools and Active Directory in daily tasks and operations. • Maintain, troubleshoot, and provide support for Apple devices. • Handle computer hardware issues, including troubleshooting and maintenance. • Implement configuration management practices to ensure system stability and efficiency. • Manage and oversee deployment processes, ensuring smooth transitions and minimal disruption. • Provide support for Google Shop, ensuring optimal performance and user satisfaction.

Service Desk Analyst We are a dynamic and innovative technology solutions provider, committed to delivering world-class IT support and services to our organization. As we continue to grow, we are seeking a highly skilled and driven High-Level Service Desk Analyst to join our IT support team. This individual will be dedicated to delivering excellent service while continuously expanding their knowledge and certifications to stay ahead of evolving technology. Apply today to learn more about this exciting opportunity! <ul><li>Provide high-level, expert technical support for end-users across multiple systems and technologies.</li><li>Troubleshoot and resolve complex hardware, software, network, and application issues.</li><li>Handle escalated tickets from lower-level support staff and ensure timely resolution.</li><li>Maintain documentation of support issues, resolutions, and processes to improve team efficiency.</li><li>Install, configure, and maintain desktop, laptop, and peripheral devices.</li><li>Monitor and manage service desk queues, ensuring all service requests are addressed within defined SLAs.</li><li>Offer proactive solutions to prevent recurring technical issues.</li><li>Collaborate with other IT teams to address infrastructure issues and contribute to project planning.</li><li>Provide remote support to end-users and assist with IT equipment setup, deployment, and upgrades.</li><li>Stay up-to-date with the latest technology trends and certifications to enhance service desk support capabilities.</li><li>Provide guidance and mentorship to entry level service desk staff.</li></ul>

Desktop Support Technician We are seeking a highly skilled and customer-oriented Tier 2 Desktop Support Technician to join our IT team. Our company is dedicated to providing excellent technology solutions and support to our employees. You will play a key role in troubleshooting, diagnosing, and resolving technical issues to ensure that our end-users have a seamless experience. Apply today to learn more about this exciting opportunity! <ul><li>Provide Tier 2 support for end-users, troubleshooting and resolving hardware, software, and network issues.</li><li>Respond to and resolve service desk tickets escalated from Tier 1 support within defined SLAs.</li><li>Perform system diagnostics and hardware replacements, as needed.</li><li>Assist with software installations, upgrades, and configuration changes.</li><li>Support remote and on-site users, including setting up workstations, peripherals, and network access.</li><li>Document issues, resolutions, and processes to improve team knowledge base.</li><li>Provide training and guidance to Tier 1 support technicians.</li><li>Assist in the maintenance and deployment of systems, including imaging and user profile management.</li><li>Collaborate with other IT teams to identify and resolve recurring technical issues.</li></ul>

Compliance Analyst A company in The Woodlands is looking for a contract Compliance & Ethics Analyst for approximately a 5-month contract (starting in May). If you are interested and qualified in the below, please apply today! JOB SUMMARY: The Compliance Analyst will provide support in the areas of policy and procedures, due diligence, risk assessment, training, internal and external investigations, policy audits, and other key initiatives. The position reports directly to the VP, Compliance & Risk. ESSENTIAL DUTIES AND RESPONSIBILITIES:• Assist in conducting enhanced due diligence for new and existing third-party representatives, business partners, customers, large volume contractors, vessel agents and other third parties to be scoped by Compliance by: <ul><li>Requesting the Know Your Customer Questionnaire or Due Diligence Questionnaire, and conducting the initial review including checking for completeness and liaising with Commercial Team or Business Unit to gather all required information and documentation. </li><li>Assist in gathering information by researching the third party using various sources, including Dow Jones Risk Center, Dun & Bradstreet Finance Analytics, Kpler Risk & Compliance, and Mainstay Pro Vessel Vetting coupled with targeted Google desktop research. </li><li>Review and analyze findings for potential red flags or other concerns and document all findings in a full report to the Chief Compliance Officer. </li></ul>Assist in managing agency and consultancy agreements and ensure compliance with all compliance policies pertaining to third parties. • Assist with compliance training and ensure it is carried out effectively within the compliance training platform. • Support compliance investigations as necessary, assist with employee and third-party interviews and prepare interview memoranda. • Assist with risk assessment exercises including employee interviews, risk identification, remediation, and follow-up. • Interface with commercial, operations, internal audit, and procurement on compliance related matters and work with a wide range of individuals including in-house and outside counsel, external vendors, and senior management. • Monitor Compliance inbox. • Provide support for other Compliance initiatives as assigned.

Middle Office Analyst We are offering an exciting opportunity to join a Global Middle Office team located in Houston, Texas. This role will primarily focus on physical Power and Gas commodity trading. It will involve processing and reconciling trades, preparing daily reports, and liaising with various stakeholders. Responsibilities: • Prepare daily Profit & Loss and position reports for multiple businesses, specifically within the North American physical and financial Power & Gas markets.• Perform daily reconciliations of trades and positions to maintain data accuracy.• Act as a key liaison between the trading desks, ISOs, and FCMs, facilitating smooth operations.• Manage static data setups for internal systems, including products and prices.• Reconcile exchange and index curves against 3rd party systems to our internal ones to ensure consistency.• Comment daily on P& L movements, explaining and critiquing major positions and risks taken by the desk.• Liaise with various stakeholders, including market risk, ALM, operations, finance, IT, and business managers.• Proactively participate in internal projects to enhance processes and controls.• Ensure that processes are continually reviewed and improved, risks are managed, and results meet expectations.• Price Futures, Options, and Physical Power & Gas products, maintaining a thorough understanding of market dynamics

Remote Senior Financial Reporting Analyst Houston Remote Role Remote Role Remote Role! Now that I have your attention follow Shad's Video format on #chalkboardtalk on LinkedIn. Shad and his team at Robert Half is working with an Oil Field Service Client that caters to the upstream industry. This company is looking for 2 Senior Financial Reporting Analyst that is ready to leave public accounting behind and be with a support company and culture that will allow the flexibility of Remote work schedule candidate must live Houston area and come to office for meetings. Candidate must have a Bachelor’s Degree, 3 plus year’s public accounting experience with SEC clients, CPA a plus and can demonstrate why they will be successful in a remote platform. Company's compensation make up is base salary, bonus potential and benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with “Senior Financial Reporting Analyst 04130-0013050884” in the subject line.

Financial Reporting Analyst Hybrid Role Follow Shad Lira on LinkedIn at #chalkboardtalk for videos on his open roles in the Houston area. Shad and his team at Robert Half is working with a publicly held company that has global operations that is looking for a Financial Reporting Analyst. This Staff role will work within a dynamic leadership team that will be support of your growth performing SEC reporting. Candidate must have a Bachelor’s Degree in Accounting, 1 plus year’s of industry experience in accounting performing SEC work or worked for a company that is publicly held or candidate must have 1 year of public accounting. Company's compensation make up is base salary, bonus potential and benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Financial Reporting Analyst in the subject line.

Financial Analyst Follow Shad on Linkedin at #chalkboardtalk for his videos on open positions. Shad and his team are working with an investment client that crosses into a number of different sectors. This client is looking to hire a Financial Analyst that completed an internship while in school and who has recently graduated and is ready to start a career journey. This team has two individuals that started as entry level analyst and have grown to leaders in the company. Company is supportive and ready to bring in a candidate that wants to be set up for success. Candidate must have a Bachelor’s degree in Finance or Accounting with a GPA of 3.4 or better and must produce transcripts detailing success in Finance classes, a mastery of Microsoft Excel and general interest in having a finance career. This Galleria client will interview over the next several weeks. Company's compensation make up is base salary, discretionary bonus potential and benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Financial Analyst in the subject line.

Financial Reporting Accounting Analyst Follow Shad on Linkedin at #chalkboardtalk for his videos on open positions. Shad and his team at Robert Half are working with a Architectural Design firm in the Commercial space. This company is looking for a Financial Report Analyst. This role is just north of the Galleria and will be working for a Family owned business that has a supportive leadership team. This candidate must have a Bachelor’s Degree in Accounting, 5 plus year’s experience through financials, prior public accounting experience is very helpful for success and working knowledge of accounting system. Company's compensation make up is base salary and benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Financial Reporting Analyst in the subject line.

Remote Senior Financial Reporting Systems Analyst Follow Shad on Linkedin at #chalkboardtalk for his videos on open positions. Shad and his team are working a Utility client that supports a Remote work model. This Client is looking for Financial Reporting Systems Analyst. This role will work with Senior Leader and has a strong financial accounting background and a Mastery of SAP. Candidate must have understanding of not just doing an entry into SAP but understand how a Department or project is set up in system. This Role requires a Bachelor’s degree in Accounting or Finance, 5 plus year’s experience prior Financial Statement experience, strong project execution experience and SAP This Role reports to a dynamic leader who is fostering a team for future growth. Company's compensation make up is base salary, bonus potential and benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Financial Systems Reporting Analyst in the subject line.

Senior Financial Reporting Analyst Hybrid Role Follow Shad Lira on LinkedIn at #chalkboardtalk for videos on his open roles in the Houston area. Shad and his team at Robert Half is working with a publicly held company that has global operations that is looking for a Senior Financial Reporting Analyst. This role open due to a internal transfer is looking for a candidate that is ready to make a transition from public accounting. Client is open on a candidate finishing their current busy season. Candidate must have a Bachelor’s Degree in Accounting, 3 plus year’s public accounting with SEC clients and Workiva or Wdesk a plus. Company's compensation make up is base salary, bonus potential and benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Senior Financial Reporting Analyst in the subject line.

Senior Financial Analyst upstream reporting Follow Shad on Linkedin at #chalkboardtalk for his videos on open positions. Shad and his team are working with an upstream oil and gas client that is looking for a Senior Financial Analyst that will focus on analytics and reporting of Operating unit to Upstream Parent. Candidate reporting in a Director will be working and analyzing US operations and must have strong technical accounting knowledge of US GAAP and knowledge of IFRS. Candidate must have a Bachelor’s Degree in Accounting, prior public accounting, working experience working for an Upstream Oil and Gas company, prior GAAP / IFRS knowledge and Technical Accounting. Role is about 70 percent analysis. Company supports a hybrid work model. Company's compensation make up is base salary, bonus potential, equity and benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Senior Financial Analyst upstream client in the subject line.

Trade Settlements Analyst Hybrid Role Follow Shad Lira on LinkedIn at #chalkboardtalk for videos on his open roles in the Houston area. Shad and his team at Robert Half is working with a Renewables client in downtown Houston. This newly created Trade Settlements will <ul><li>Process trade confirmations, settlements, and discrepancies to ensure accuracy and compliance with industry regulations.</li><li>Coordinate with trading and financial teams to resolve issues through collaboration and effective communication.</li><li>Maintain accurate records of all trades and settlements, providing reports for reconciliation purposes.</li><li>Support the monthly and quarterly close processes, contributing to timely financial reporting</li></ul>Candidate must have a Bachelor’s Degree, 3 plus year’s of Trade Settlements experience, advanced Microsoft Excel and energy trading industry a must! Company's compensation make up is base salary, bonus potential and benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Trade Settlement Accountant in the subject line.

Analyst III, Digital Business We are offering a permanent employment opportunity for an Analyst III, Digital Business in Houston, Texas. This role involves facilitating communication between technical and business teams, maintaining and updating project documentation, and providing advanced knowledge in formulating systems scope and objectives. Responsibilities: • Act as a liaison with business owners and technical staff, ensuring alignment on project goals. • Contribute to the formulation of system scopes and objectives in line with the organization's business plan. • Document user requirements, process flow definitions, and functional specifications. • Collaborate with QA for test plans and user acceptance testing, ensuring accuracy and efficiency. • Maintain and update document repositories and project documentation library. • Lead project team to gain business user acceptance. • Work closely with stakeholders and decision makers to gather requirements and work with end-users. • Manage and monitor customer accounts, taking appropriate actions when necessary. • Process customer credit applications accurately and efficiently. • Maintain accurate customer credit records.

Product Support Specialist We are looking for a Product Support Specialist to join our team in the Energy/Natural Resources industry based in Houston, Texas. This role involves providing technical and functional support to various production, operations, and EHS applications. You will also be responsible for new application implementations, business process analysis, and technology solution matching. Responsibilities: • Support and develop features in Energy/Production Balance software and Advanced Analytics software. • Implement, debug, maintain and upgrade AVEVA PI system including PI Interface, PI Archive, PI AF, PI Vision, PI Web API, PI OLEDB and PI Integrator for BA. • Design and implement AVEVA PI software solutions leveraging historian data. • Support PI data integration with other IT systems in ETRM, Commercial Operations, O& M, and EHS using PI SDK, AF SDK, PI Web API and PI OLE DB. • Interact with internal users to learn and document requirements that are then used to produce business requirements and architecture design documents. • Provide subject-matter-expertise related to AVEVA PI, data analytics, and time-series studies to other teams and internal users. • Manage projects and provide guidance during establishment of business requirements, white boarding sessions and workshops. • Continuously learn new technologies that could help provide the right solutions to customers. • Use a broad range of technical skills including SQL and Oracle Database Development, and programming and scripting using SQL, JavaScript, C#, PowerShell, JavaScript, HTML, CSS and XML. • Data reporting using tools such as SSRS, PI reporting tools, MS Power BI, Tableau and others.

Plant Application Support Engineer We are offering an exciting opportunity for a Plant Application Support Engineer in Houston, Texas. This role involves managing enterprise applications and plant systems applications within the Oil & Gas industry. The selected candidate will work in a high-risk industrial environment, ensuring that our systems are aligned with industry standards and policies. Responsibilities: • Administer security settings and restrictions across all applications to maintain data integrity and confidentiality. • Provide technical support to users, addressing production issues to ensure systems remain operational. • Collaborate with software vendors to plan and execute upgrades, patches, and new modules. • Develop user guides and Standard Operating Procedures (SOPs) to aid training and change management activities. • Support periodic user access reviews and internal audits to maintain system security. • Work closely with business users to identify process optimization opportunities. • Address production issues and resolve incidents, service tickets, and general inquiries raised by users. • Support user acceptance testing to ensure solutions meet business requirements. • Support the integration of our applications with other internal and external applications. • Participate in application projects and change intakes, including requirement gathering, planning, and execution. • Liaise with vendors on application version enhancements and patches, ensuring compliance with our patching policies. • Provide technical insights and recommendations to ensure applications are scalable, maintainable, and aligned with our long-term goals. • Exhibit strong security practices with systems that handle sensitive data. • Create and maintain comprehensive documentation of application architectures, configurations, and processes.

ERP Integration Manager We are offering an exciting opportunity for an ERP Integration Manager to join our team in Houston, Texas. The successful candidate will play a crucial role in driving operational efficiencies and revenue optimization through effective management of our digital solutions and integrations. Responsibilities: • Lead the execution and analysis of complex business problems, formulating optimal solutions based on an in-depth understanding of Upstream Oil & Gas processes and our application landscape.• Engage with business stakeholders at all levels to understand issues, provide recommendations, and build credibility, presenting findings and suggestions with confidence.• Design end-to-end solutions that meet business requirements, align with good architectural patterns, and are composable and supportable.• Assess use cases and recommend fit-for-purpose application platforms, integration technologies, and tools, conducting POCs and POVs as needed to assess technical feasibility and business impact/benefits.• Foster an experimental mindset to drive innovation, challenging the status quo and bringing out-of-the-box ideas to the table.• Understand, support, and ensure compliance with audit and control requirements, engaging effectively with auditors to explain observations and ensure zero deficiencies.• Oversee the management of day-to-day support, operational activities, and enhancements as part of Managed Services delivery.• Manage a diverse and geographically spread team of resources in a multi-vendor environment, fostering collaboration between IT, Fusion Teams, and business stakeholders.

Network Manager We are offering a permanent employment opportunity for a Network Manager in the healthcare and social assistance industry, located in Bellaire, Texas. The selected candidate will be tasked with leading the design, implementation, and management of our network infrastructure, and will work closely with cross-functional teams to meet network needs. Apply today to learn more about this exciting opportunity! Responsibilities: • Guide the setup, configuration, and problem-solving of Cisco routers, switches, firewalls, and F5 load balancers.• Spearhead SD-WAN deployments to ensure secure, scalable, and efficient connectivity.• Implement network security practices, including firewalls, VPNs, and IDS/IPS.• Use monitoring tools to ensure network performance, identify issues, and implement optimizations.• Collaborate with cross-functional teams to meet network needs and provide regular updates.• Manage relationships with Cisco, F5, and SD-WAN vendors.• Lead and mentor entry level staff and keep abreast of industry best practices.• Oversee network management and ensure the smooth running of all systems.• Handle the implementation and management of various cloud technologies.• Manage the setup and maintenance of active directory and backup technologies.