21 results for Desktop Support Analyst in Houston, TX

Desktop Support Technician We are seeking a highly skilled and customer-oriented Tier 2 Desktop Support Technician to join our IT team. Our company is dedicated to providing excellent technology solutions and support to our employees. You will play a key role in troubleshooting, diagnosing, and resolving technical issues to ensure that our end-users have a seamless experience. Apply today to learn more about this exciting opportunity! <ul><li>Provide Tier 2 support for end-users, troubleshooting and resolving hardware, software, and network issues.</li><li>Respond to and resolve service desk tickets escalated from Tier 1 support within defined SLAs.</li><li>Perform system diagnostics and hardware replacements, as needed.</li><li>Assist with software installations, upgrades, and configuration changes.</li><li>Support remote and on-site users, including setting up workstations, peripherals, and network access.</li><li>Document issues, resolutions, and processes to improve team knowledge base.</li><li>Provide training and guidance to Tier 1 support technicians.</li><li>Assist in the maintenance and deployment of systems, including imaging and user profile management.</li><li>Collaborate with other IT teams to identify and resolve recurring technical issues.</li></ul>

Service Desk Analyst We are a dynamic and innovative technology solutions provider, committed to delivering world-class IT support and services to our organization. As we continue to grow, we are seeking a highly skilled and driven High-Level Service Desk Analyst to join our IT support team. This individual will be dedicated to delivering excellent service while continuously expanding their knowledge and certifications to stay ahead of evolving technology. Apply today to learn more about this exciting opportunity! <ul><li>Provide high-level, expert technical support for end-users across multiple systems and technologies.</li><li>Troubleshoot and resolve complex hardware, software, network, and application issues.</li><li>Handle escalated tickets from lower-level support staff and ensure timely resolution.</li><li>Maintain documentation of support issues, resolutions, and processes to improve team efficiency.</li><li>Install, configure, and maintain desktop, laptop, and peripheral devices.</li><li>Monitor and manage service desk queues, ensuring all service requests are addressed within defined SLAs.</li><li>Offer proactive solutions to prevent recurring technical issues.</li><li>Collaborate with other IT teams to address infrastructure issues and contribute to project planning.</li><li>Provide remote support to end-users and assist with IT equipment setup, deployment, and upgrades.</li><li>Stay up-to-date with the latest technology trends and certifications to enhance service desk support capabilities.</li><li>Provide guidance and mentorship to entry level service desk staff.</li></ul>

Help Desk Analyst I We are in search of a Help Desk Analyst I to be part of our team. This role is located in Houston, Texas, United States, and operates within the IT industry. We are offering a long term contract employment opportunity. Responsibilities: • Provide support to users in troubleshooting and resolving issues with Android development and Cisco technologies. • Utilize Citrix technologies to aid in system support and maintenance. • Maintain and troubleshoot Mac computers, ensuring optimal performance and addressing any hardware or software issues. • Utilize Microsoft tools and Active Directory in daily tasks and operations. • Maintain, troubleshoot, and provide support for Apple devices. • Handle computer hardware issues, including troubleshooting and maintenance. • Implement configuration management practices to ensure system stability and efficiency. • Manage and oversee deployment processes, ensuring smooth transitions and minimal disruption. • Provide support for Google Shop, ensuring optimal performance and user satisfaction.

Tradefloor Support Analyst We are looking for a skilled Tradefloor Support Analyst to join our team based in Houston, Texas. In this role, you will be a vital part of our IT support, handling both the first and second line of global IT support for the business. Responsibilities include: • Efficiently managing and resolving Tier 1 and 2 incidents • Troubleshooting various computer and network-related issues • Collaborating and escalating Tier 3 incidents when necessary • Recording all incidents using ITSM tools such as ServiceNow • Responding to customer inquiries through various channels including phone, Microsoft Teams, and email • Provisioning computer equipment and peripherals for employees, as well as maintaining and repairing existing IT equipment • Handling tasks related to Active Directory, Mail filters, Anti-Virus, RSA, Nexthink, and other operational tools • Installing, configuring, and upgrading end-user software and hardware • Providing training and guidance to users and teams on best practices • Supporting global IT initiatives • Performing administrative tasks such as asset management, status reporting, and project planning.

Compliance Analyst A company in The Woodlands is looking for a contract Compliance & Ethics Analyst for approximately a 5-month contract (starting in May). If you are interested and qualified in the below, please apply today! JOB SUMMARY: The Compliance Analyst will provide support in the areas of policy and procedures, due diligence, risk assessment, training, internal and external investigations, policy audits, and other key initiatives. The position reports directly to the VP, Compliance & Risk. ESSENTIAL DUTIES AND RESPONSIBILITIES:• Assist in conducting enhanced due diligence for new and existing third-party representatives, business partners, customers, large volume contractors, vessel agents and other third parties to be scoped by Compliance by: <ul><li>Requesting the Know Your Customer Questionnaire or Due Diligence Questionnaire, and conducting the initial review including checking for completeness and liaising with Commercial Team or Business Unit to gather all required information and documentation. </li><li>Assist in gathering information by researching the third party using various sources, including Dow Jones Risk Center, Dun & Bradstreet Finance Analytics, Kpler Risk & Compliance, and Mainstay Pro Vessel Vetting coupled with targeted Google desktop research. </li><li>Review and analyze findings for potential red flags or other concerns and document all findings in a full report to the Chief Compliance Officer. </li></ul>Assist in managing agency and consultancy agreements and ensure compliance with all compliance policies pertaining to third parties. • Assist with compliance training and ensure it is carried out effectively within the compliance training platform. • Support compliance investigations as necessary, assist with employee and third-party interviews and prepare interview memoranda. • Assist with risk assessment exercises including employee interviews, risk identification, remediation, and follow-up. • Interface with commercial, operations, internal audit, and procurement on compliance related matters and work with a wide range of individuals including in-house and outside counsel, external vendors, and senior management. • Monitor Compliance inbox. • Provide support for other Compliance initiatives as assigned.

Product Support Specialist We are looking for a Product Support Specialist to join our team in the Energy/Natural Resources industry based in Houston, Texas. This role involves providing technical and functional support to various production, operations, and EHS applications. You will also be responsible for new application implementations, business process analysis, and technology solution matching. Responsibilities: • Support and develop features in Energy/Production Balance software and Advanced Analytics software. • Implement, debug, maintain and upgrade AVEVA PI system including PI Interface, PI Archive, PI AF, PI Vision, PI Web API, PI OLEDB and PI Integrator for BA. • Design and implement AVEVA PI software solutions leveraging historian data. • Support PI data integration with other IT systems in ETRM, Commercial Operations, O& M, and EHS using PI SDK, AF SDK, PI Web API and PI OLE DB. • Interact with internal users to learn and document requirements that are then used to produce business requirements and architecture design documents. • Provide subject-matter-expertise related to AVEVA PI, data analytics, and time-series studies to other teams and internal users. • Manage projects and provide guidance during establishment of business requirements, white boarding sessions and workshops. • Continuously learn new technologies that could help provide the right solutions to customers. • Use a broad range of technical skills including SQL and Oracle Database Development, and programming and scripting using SQL, JavaScript, C#, PowerShell, JavaScript, HTML, CSS and XML. • Data reporting using tools such as SSRS, PI reporting tools, MS Power BI, Tableau and others.

Plant Application Support Engineer We are offering an exciting opportunity for a Plant Application Support Engineer in Houston, Texas. This role involves managing enterprise applications and plant systems applications within the Oil & Gas industry. The selected candidate will work in a high-risk industrial environment, ensuring that our systems are aligned with industry standards and policies. Responsibilities: • Administer security settings and restrictions across all applications to maintain data integrity and confidentiality. • Provide technical support to users, addressing production issues to ensure systems remain operational. • Collaborate with software vendors to plan and execute upgrades, patches, and new modules. • Develop user guides and Standard Operating Procedures (SOPs) to aid training and change management activities. • Support periodic user access reviews and internal audits to maintain system security. • Work closely with business users to identify process optimization opportunities. • Address production issues and resolve incidents, service tickets, and general inquiries raised by users. • Support user acceptance testing to ensure solutions meet business requirements. • Support the integration of our applications with other internal and external applications. • Participate in application projects and change intakes, including requirement gathering, planning, and execution. • Liaise with vendors on application version enhancements and patches, ensuring compliance with our patching policies. • Provide technical insights and recommendations to ensure applications are scalable, maintainable, and aligned with our long-term goals. • Exhibit strong security practices with systems that handle sensitive data. • Create and maintain comprehensive documentation of application architectures, configurations, and processes.

Business Analyst - SAP PTP We are offering an exciting opportunity for a Business Analyst - SAP PTP in Houston, Texas. The job function involves managing technological aspects of the Procure to Pay value stream, striving for efficiency and aligning with business objectives. The role calls for collaboration with leaders and stakeholders across different sectors and requires successful execution of cross-functional projects. Responsibilities: • Foster innovation and ensure successful outcomes as a Technical champion for transformation. • Align and support end-to-end processes and global transformation initiatives for Procure to Pay, ensuring alignment with business objectives. • Engage key stakeholders in discussions, providing relevant information for decision-making at the leadership level. • Define comprehensive end-to-end technical process requirements. • Ensure compliance with relevant regulations and standards for the processes within Procure to Pay. • Oversee process governance within Procure to Pay, ensuring effective transformation management and ongoing performance monitoring. • Identify and implement opportunities for optimization and continuous improvement across processes and systems. • Support the rollout and adoption of implemented initiatives, ensuring smooth integration and buy-in from all relevant parties. • Provide system solutions enabled by SAP S4 HANA for business requirements. • Strengthen relationships with key business stakeholders, ensuring alignment and collaboration across departments for reporting and analytics needs.

Business Analyst SAP R2R We are in the market for a Business Analyst SAP R2R to join our team in Houston, Texas. As part of our team, you will play a crucial role in supporting, maintaining, and enhancing the technology for the R2R value stream. You will work in tandem with leaders and stakeholders across the company, focusing on establishing key efficiency metrics that drive business outcomes. This position will also involve successfully executing cross-functional projects. Responsibilities: • Oversee the transformation within R2R, championing innovation and ensuring successful outcomes. • Provide support to end-to-end processes and global transformation initiatives for R2R, aligning with business objectives. • Collaborate effectively with key stakeholders, supplying relevant information that aids decision-making at the leadership level. • Define comprehensive end-to-end technical process requirements. • Ensure compliance with relevant regulations and standards for the processes within R2R. • Oversee process governance within R2R, guaranteeing effective transformation management and ongoing performance monitoring. • Identify opportunities for optimization and continuous improvement across processes and systems. • Support the roll-out and adoption of implemented initiatives, ensuring smooth integration and buy-in from all relevant parties. • Display subject matter expertise on SAP driven solutions for business requirements. • Maintain strong relationships with key business stakeholders, ensuring alignment and collaboration across departments for reporting and analytics needs. • Demonstrate a strong understanding of US GAAP accounting requirements.

Functional PeopleSoft Analyst – HCM The Functional PeopleSoft Analyst specializing in Human Capital Management (HCM) will be responsible for designing, implementing, and supporting PeopleSoft HCM solutions to enhance HR operations. This role combines expertise in HCM processes with technical configuration skills to optimize system functionality.Key Responsibilities:<ul><li>Collaborate with HR stakeholders to identify business requirements, translate them into technical design, and implement solutions in PeopleSoft HCM.</li><li>Configure and maintain modules such as Payroll, Benefits Administration, Workforce Management, Talent Acquisition, and Self-Service.</li><li>Support data analytics and reporting within the PeopleSoft environment to provide insight into workforce metrics.</li><li>Troubleshoot technical issues and optimize system performance to ensure efficiency and user satisfaction.</li><li>Facilitate system upgrades and patches to maintain compliance and improve functionality.</li><li>Develop user documentation, deliver training, and provide post-implementation support for HCM modules.</li><li>Integrate PeopleSoft HCM with other enterprise systems, ensuring seamless data flow.</li></ul>

Sr. Financial Analyst We are offering an exciting opportunity for a Sr. Financial Analyst in Houston, Texas. As a Sr. Financial Analyst, you will be involved in a variety of financial operations, including financial analysis, valuation, M& A modeling, and budgeting. You will be working in a fast-paced environment where your analytical and problem-solving skills will be put to the test. Senior Financial Analyst Responsibilities:• Carry out complex financial analysis and valuation to support business decisions.• Participate in Mergers & Acquisitions (M& A) modeling, including analyzing critical assumptions.• Assist in the execution of financing transactions and manage lender and partner compliance reporting.• Contribute to the development of quarterly earnings reports and presentations.• Support budgeting and forecasting activities to ensure financial goals are met.• Conduct industry and competitive analysis in power markets, renewable attribute markets, and commodity markets.• Oversee operations, development, and capital investment financial reporting and forecasting.• Conduct investment research and perform business and counterparty due diligence.• Assist in contract negotiation to support business operations.

SAP Data Reporting Analyst We are in search of a SAP Data Reporting Analyst to join our team in Houston, Texas. In this role, you will be instrumental in driving our reporting and analytics solutions, collaborating with various business units to define key performance indicators (KPIs), and developing comprehensive reporting strategies that align with our business objectives. You will also be expected to use your skills in SAP HANA, Power BI, and Microsoft Power BI to optimize our reporting capabilities. Responsibilities: • Utilize advanced statistical techniques to analyze data from various systems and generate insights that inform decision-making. • Work with different business units to identify, define, and consolidate key performance indicators (KPIs) and metrics that drive business performance. • Develop and implement a comprehensive reporting strategy that aligns with business goals and enhances data-driven decision-making across the company. • Define future state technology solutions to enhance reporting capabilities and support long-term reporting strategy. • Collaborate with cross-functional teams and management to assess business needs and ensure reporting solutions meet organization objectives. • Support the testing phase of reporting solutions, identifying and addressing any blockers to ensure successful implementation. • Optimize reporting solutions utilizing various SAP reports and other BI tools with a focus on automation. • Maintain strong relationships with key business stakeholders, ensuring alignment and collaboration across departments for reporting and analytics needs. • Demonstrate excellent computer skills with the ability to run reports and complete analysis. • Manage multiple, complex projects simultaneously, balancing priorities and meeting deadlines.

Administrative Technician We are offering a permanent employment opportunity for an Administrative Technician in the energy consulting industry, located in Rosharon, Texas. The successful candidate will be instrumental in maintaining the integrity and efficiency of our day-to-day business operations through a variety of administrative tasks. Responsibilities: • Efficiently and accurately process gas and electric deals using our CRM system. • Collaborate with the sales team to gather customer usage data. • Prepare and obtain quotes from gas and electric suppliers for the sales team. • Accurately match scanned hardcopy files with the corresponding records in our CRM system. • Maintain and update records in the CRM system to support business operations. • Work with team members to resolve any discrepancies in documentation or data entries. • Contribute to the enhancement of process workflows for improved operational efficiency. • Provide updates and feedback on deal processing statuses to internal teams effectively. • Adhere to all our policies and data security protocols.

Revenue Accountant We are offering an exciting opportunity for a Senior Revenue Accounting Analyst in Houston. The ideal candidates must have in-depth knowledge of GAAP including expertise in ASC 985-606. Looking for someone that is high-energy, hands-on and someone that can work independently. Responsibilities: <ul><li>Collaborate with Legal, Sales, Sales Operations, AR in structuring and reviewing revenue contracts providing sound technical accounting guidance</li><li>In charge of the Order Management cycle by setting up contracts in the Revenue Module in the ERP system</li><li>Read and interpret detailed contracts to ensure adherence to company policies and resolve any revenue issues</li><li>Prepare journal entries, reconciliations, and other control activities</li><li>Perform analysis for financial metrics including ARR, Backlog and RPO disclosure</li><li>Maintain control documentation for revenue related processes and key controls in compliance with Sarbanes Oxley</li><li>Research accounting guidance and facilitate technical accounting memos that analyze and conclude on accounting issues and its impact on company financials. Analyze and interpret accounting standards to support new business requirements</li><li>Identify and implement accounting system improvements in the Revenue area</li><li>Collaborate with operations management and IT for process improvements</li></ul> Must have a degree in Accounting or Finance and 3+ years’ experience of relevant revenue accounting experience. CPA license is highly preferred and at least 2 years of public company revenue recognition experience. This is an outstanding opportunity to join a company that is experiencing high growth!

Sr. Accountant We are in search of a skilled Sr Financial Reporting Analyst to join a growing organization here in The Woodlands, Texas. In this role, you will be central to maintaining company's financial reporting obligations and ensuring compliance with GAAP and internal accounting policies. You will work towards maintaining internal controls over financial reporting and serve as a vital link between external and internal auditors coordinating deliverables throughout the year. Responsibilities: • Coordinate with internal and external auditors to provide necessary deliverables• Employ various software tools and application reporting tools to prepare both internal and external reports• Aid in preparing external financial filings, including Form 10-Q, 10-K, proxy, press releases, bank reporting, and other SEC filings• Contribute to the preparation of internal management reports and other external communications• Identify and implement process improvements related to financial reporting duties• Investigate technical accounting issues and provide accounting policy considerations• Offer support during due diligence processes for potential equity offerings, debt offerings, or other transactions• Handle special projects as new accounting and business requirements arise.

SAP Analyst We are in search of an SAP Analyst to join our team, based in Houston, Texas. This role involves managing and providing support within the SAP S/4HANA Public Cloud environment, along with implementing necessary changes. As an SAP Analyst, you will be working closely with various departments, handling user requests, and ensuring the efficient functioning of the SAP S/4HANA system. Responsibilities: • Handling and resolving internal user requests concerning the SAP S/4HANA Public Cloud • Offering technical assistance and troubleshooting for SAP S/4HANA issues • Making necessary changes and improvements in the SAP S/4HANA Public Cloud environment • Collaborating with different teams to ensure seamless integration and functionality • Organizing training sessions for users and creating relevant documentation • Monitoring the SAP system performance and promptly addressing potential issues • Keeping up to date with the latest features and best practices of SAP S/4HANA Public Cloud

Business Analyst SAP IS-U We are in search of a dedicated Business Analyst SAP IS-U to join our team in Sugarland, Texas. The role primarily entails managing SAP Billing and Invoicing SAP functional configuration in our service industry. You will be instrumental in the design and implementation of the SAP landscape that supports our business operations. Responsibilities: • Collaboratively work with the team to comprehend tariff and regulatory requirements to configure and support the bill design and invoice process. • Ensure accurate and efficient processing of SAP billing configuration and associated processes. • Actively participate in workshops with the business team for requirement gathering, providing solution overview, identifying custom development needed, and preparing detailed specs for the technical team. • Engage with internal customers across all lines of business to analyze business processes, define business requirements, and make recommendations considering costs, time, and resources. • Liaise with programmers to assess interfaces between hardware and software, develop specifications and performance requirements, and/or resolve internal customer issues. • Develop comprehensive documentation for appropriate SAP applications. • Coordinate with IT and Project Managers on solutions. • Consult with internal customers or other business units on project status, proposals, or technical issues, such as software system design or maintenance. • Oversee and/or guide software system testing or validation procedures.

Fleet Application Support We are inviting applications for the role of Fleet Application Support, based in Houston, Texas. The selected candidate will be responsible for assisting with the planning, development, implementation, and support of tanker operations applications and other applications as required. The role entails working in a dynamic environment and necessitates an individual with a strong understanding of application architecture best practices. Responsibilities • Actively participating in the management activities of application vendors. • Assisting in defining and gathering business needs in the area of information system solutions. • Creating detailed IT solutions/services designs, ensuring they meet quality and performance requirements, and adhere to architectural roadmaps. • Assisting with the development, building, configuring, customizing, integrating, and unit testing of solutions. • Testing, debugging, and documenting applications while validating that the solutions meet quality, performance, architectural, and functional requirements. • Assisting in the implementation of applications, including analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures. • Performing all activities associated with the implementation and maintenance of applications, while developing and recommending technical strategies and solutions to management. • Managing configurations and ensuring other IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited. • Building and maintaining strong partnerships with business and application owners and other IT managers, while working with business users to identify and prioritize application support needs, issues, and development projects. • Assisting the Manager on sourcing to ensure the best possible options are selected. • Ensuring compliance with the Company's policies and Code of Conduct and Business Ethics (CoBE).

IT Asset Manager We are looking for a highly skilled IT Asset Manager to oversee and manage our IT hardware and software assets. The ideal candidate will be responsible for tracking, managing, and ensuring proper documentation and lifecycle management of all IT assets across the organization. This role requires an individual who is detail-oriented, organized, and has a strong understanding of IT asset management processes.<ul><li>Manage the full lifecycle of IT assets, including procurement, deployment, tracking, and disposal.</li><li>Develop and maintain an accurate inventory of all IT hardware and software assets.</li><li>Ensure all assets are properly tagged, cataloged, and tracked in asset management systems.</li><li>Perform regular audits and reconciliation of IT asset inventories.</li><li>Work closely with other departments to plan and coordinate the procurement and distribution of IT assets.</li><li>Ensure compliance with licensing agreements and software usage policies.</li><li>Collaborate with the IT support team to manage warranty and maintenance contracts.</li><li>Report on asset utilization, depreciation, and financials related to IT assets.</li><li>Develop and implement asset management policies, procedures, and best practices.</li><li>Assist with the disposal of obsolete or end-of-life IT assets in an environmentally responsible manner.</li></ul>

ERP Integration Manager We are offering an exciting opportunity for an ERP Integration Manager to join our team in Houston, Texas. The successful candidate will play a crucial role in driving operational efficiencies and revenue optimization through effective management of our digital solutions and integrations. Responsibilities: • Lead the execution and analysis of complex business problems, formulating optimal solutions based on an in-depth understanding of Upstream Oil & Gas processes and our application landscape.• Engage with business stakeholders at all levels to understand issues, provide recommendations, and build credibility, presenting findings and suggestions with confidence.• Design end-to-end solutions that meet business requirements, align with good architectural patterns, and are composable and supportable.• Assess use cases and recommend fit-for-purpose application platforms, integration technologies, and tools, conducting POCs and POVs as needed to assess technical feasibility and business impact/benefits.• Foster an experimental mindset to drive innovation, challenging the status quo and bringing out-of-the-box ideas to the table.• Understand, support, and ensure compliance with audit and control requirements, engaging effectively with auditors to explain observations and ensure zero deficiencies.• Oversee the management of day-to-day support, operational activities, and enhancements as part of Managed Services delivery.• Manage a diverse and geographically spread team of resources in a multi-vendor environment, fostering collaboration between IT, Fusion Teams, and business stakeholders.

Network Manager We are offering a permanent employment opportunity for a Network Manager in the healthcare and social assistance industry, located in Bellaire, Texas. The selected candidate will be tasked with leading the design, implementation, and management of our network infrastructure, and will work closely with cross-functional teams to meet network needs. Apply today to learn more about this exciting opportunity! Responsibilities: • Guide the setup, configuration, and problem-solving of Cisco routers, switches, firewalls, and F5 load balancers.• Spearhead SD-WAN deployments to ensure secure, scalable, and efficient connectivity.• Implement network security practices, including firewalls, VPNs, and IDS/IPS.• Use monitoring tools to ensure network performance, identify issues, and implement optimizations.• Collaborate with cross-functional teams to meet network needs and provide regular updates.• Manage relationships with Cisco, F5, and SD-WAN vendors.• Lead and mentor entry level staff and keep abreast of industry best practices.• Oversee network management and ensure the smooth running of all systems.• Handle the implementation and management of various cloud technologies.• Manage the setup and maintenance of active directory and backup technologies.