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31 results for Desktop Support Analyst in Houston Tx

Desktop Support Analyst We are in search of a Desktop Support Analyst for our Service Industry team based in Houston, Texas. The Desktop Support Analyst will be a crucial part of our team, providing support for various software and hardware systems, managing user accounts, and ensuring efficient operation of our IT infrastructure. This role offers a contract to permanent employment opportunity, providing a hybrid workplace setting to best meet the needs of our operations.<br><br>Responsibilities: <br>• Provide comprehensive support for Microsoft Intune, DTS, and other related technologies<br>• Handle imaging and configuration management tasks for computer hardware, including Dell and Apple devices<br>• Create and manage user accounts in Active Directory and O365<br>• Assist with SharePoint administration and backup technologies to ensure data safety<br>• Deliver support for printer and VoIP systems as part of our shared services<br>• Act as a point of contact for user inquiries, troubleshooting technical issues, and providing swift resolutions<br>• Monitor user accounts and systems, taking necessary actions to maintain optimal performance<br>• Collaborate with the team to meet the diverse IT needs of our multiple companies<br>• Contribute to the continual improvement of our IT services and infrastructure. Desktop Support Analyst We are offering an exciting opportunity for a Desktop Support Analyst in Houston, Texas. This role is primarily focused on managing and optimizing Dealer Management Software (DMS) to ensure seamless integration with other business systems and provide technical support to dealership staff. The successful candidate will be involved in troubleshooting technical issues, assisting with software implementation, and maintaining system security and reliability.<br><br>Responsibilities: <br><br>• Troubleshoot and resolve technical issues related to DMS applications to ensure minimal downtime and efficient system performance.<br>• Collaborate with dealership teams, such as sales, service, finance, to identify and address any technical needs or issues.<br>• Stay abreast with industry trends, best practices, and emerging technologies related to DMS.<br>• Assist in the implementation, customization, and upgrading of DMS software as needed.<br>• Install, configure, and maintain DMS software and related infrastructure to ensure system availability, performance, and security.<br>• Provide training and support to dealership staff on how to effectively use the DMS platform.<br>• Monitor and manage the DMS platform to ensure its seamless integration with other business applications and systems.<br>• Document technical processes, configurations, and troubleshooting procedures for future reference.<br>• Maintain system backups and assist with disaster recovery planning.<br>• Handle troubleshooting of network, hardware, and software issues that affect the DMS. Desktop Support Analyst We are offering a contract to permanent employment opportunity for a Desktop Support Analyst in Cypress, Texas. This role involves providing comprehensive IT support service to a diverse clientele ranging from medical, real estate, industrial to battery recycling sectors. The position balances remote work with in-office duties, providing a dynamic work environment.<br><br>Responsibilities<br>• Provide extensive IT support to clients, encompassing troubleshooting of software and hardware issues and implementing performance-optimizing solutions.<br>• Handle and maintain IT infrastructure, including security systems, networks, and servers, to secure reliability, scalability, and security.<br>• Conduct routine system audits to detect vulnerabilities and enforce security measures to defend against cyber threats.<br>• Assist in the planning, execution, and management of IT projects like system upgrades, migrations, and deployments.<br>• Deliver end-user support and training to ensure clients' effective utilization of technology tools and resources.<br>• Collaborate with internal teams and external vendors to assess, recommend, and execute new technologies and solutions that align with clients' business goals.<br>• Document technical procedures, configurations, and troubleshooting steps to facilitate knowledge sharing and ensure consistency in IT operations.<br>• Stay updated about emerging technologies, trends, and best practices in the IT industry to continuously improve skills and knowledge. Desktop Support Technician <p>Are you passionate about technology and helping others solve technical challenges? We're looking for a skilled and motivated Desktop Support Technician to join our dynamic team! In this role, you'll have the opportunity to work with cutting-edge technology, provide hands-on support to users, and ensure smooth operations across various systems. If you're ready to make an impact and grow your IT career in a supportive environment, we invite you to apply today!</p><p><br></p><ul><li>Install, configure, and maintain desktop systems, laptops, and software applications.</li><li>Troubleshoot hardware, software, and network issues, providing solutions to end-users.</li><li>Set up user accounts, permissions, and access controls.</li><li>Assist with the installation and maintenance of peripheral devices (e.g., printers, scanners).</li><li>Ensure that security protocols, updates, and patches are applied to systems.</li><li>Document technical issues and resolutions in a ticketing system.</li><li>Provide remote and in-person support to users as needed.</li><li>Maintain inventory of IT equipment and software licenses.</li></ul> Help Desk <p>We are seeking an experienced <strong>Help Desk Analyst</strong> with 2+ years of experience in technical support, specifically within the legal industry in the Houston area. The ideal candidate will have experience supporting enterprise-level applications and technologies commonly used in law firms, including iManage document management systems. You’ll be the first line of support, troubleshooting hardware and software issues, assisting end-users, and resolving technical concerns with a focus on efficiency and professionalism.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 and Tier 2 help desk support to end-users, addressing technical issues related to hardware, software, and network systems.</li><li>Support and troubleshoot iManage document management systems, ensuring seamless performance and user satisfaction.</li><li>Respond promptly to service requests via phone, email, and ticketing systems, ensuring all end-user needs are met in a timely manner.</li><li>Assist in configuring and maintaining end-user devices such as desktops, laptops, and printers.</li><li>Work collaboratively with IT teams to escalate and resolve advanced technical issues.</li><li>Deliver training and guidance on legal-specific programs and applications to end-users as needed.</li><li>Maintain thorough documentation of technical resolutions, FAQs, and procedural guides.</li></ul><p>Apply today to learn more about this exciting opportunity!</p> Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in the detail oriented services industry. The role is based in Houston, Texas, and the successful candidate will be working in a corporate law firm environment, providing tier 2 support and local support alongside an IT support specialist and manager.<br><br>Responsibilities: <br><br>• Provide tier 2 support to staff and clients<br>• Collaborate with the IT support specialist and manager to resolve IT issues<br>• Utilize knowledge of Android Development, Cisco Technologies, and Citrix Technologies to aid in problem-solving<br>• Handle inquiries related to Mac Computers and Microsoft products<br>• Use Active Directory to manage user accounts and permissions<br>• Support users with Apple Devices and Computer Hardware issues<br>• Implement Configuration Management strategies to ensure system stability<br>• Oversee hardware and software Deployments to ensure smooth operation<br>• Maintain a detail oriented demeanor in a corporate law firm setting. Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team located in Houston, Texas. In this role, the individual will be tasked with handling a variety of responsibilities related to Android Development, Cisco and Citrix Technologies, Mac Computers, and Microsoft. This opportunity offers a long-term contract employment opportunity, where the successful candidate will be expected to utilize their skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.<br><br>Responsibilities:<br>• Assist in the management and troubleshooting of Cisco and Citrix Technologies<br>• Handle customer queries and issues related to Android Development and Mac Computers<br>• Provide support for Microsoft systems<br>• Use Active Directory to manage user accounts and access controls<br>• Provide technical assistance for Apple Devices and Computer Hardware<br>• Implement Configuration Management practices for system consistency<br>• Oversee software and hardware Deployments to improve system performance. Help Desk Analyst I We are offering a long-term contract employment opportunity for a Help Desk Analyst I in the Energy/Natural Resources industry, located in Houston, Texas. As a Help Desk Analyst I, you'll be providing remote support in a call center environment and working with an international team providing 24/7 assistance. You will be handling a high volume of tickets daily and supporting various sites.<br><br>Responsibilities:<br><br>• Provide tier one support in a call center setting, addressing and resolving issues remotely.<br>• Handle a high volume of tickets daily, ensuring all customer inquiries are resolved efficiently.<br>• Collaborate with an international team to provide round-the-clock support.<br>• Use Confluence for documentation purposes, maintaining accurate and comprehensive records.<br>• Continually develop skills and knowledge within the role, with the opportunity to engage with a variety of tasks.<br>• Utilize Microsoft and Active Directory tools effectively.<br>• Maintain and troubleshoot computer hardware as necessary.<br>• Work various shifts to ensure constant coverage and support.<br>• Prioritize tasks effectively to manage workload and meet deadlines.<br>• Uphold a detail-oriented and positive culture within the team. Business Systems Analyst • Acts as a liaison between various business units to elicit, analyze, communicate, and validate business requirements for changes to business processes, policies, and business systems.<br>• Supports the applications team in delivering robust solutions to the enterprise.<br>• Interacts with software, hardware, and/or professional services vendors.<br>• Develops automated process workflow routines focused on automating business processes using deployed applications.<br>• Participates in efforts to evaluate, select, and implement third party software, vendors and/or service providers<br>• Monitors the ERP application environment and tunes system performance (where applicable).<br>• Provides technical and end user support for multiple software systems; provides technical guidance regarding the use of various software programs.<br>• Troubleshoots applications and software; works with vendors, end users and other IT staff to resolve operating problems.<br>• Creates and delivers software application training programs and related courseware; schedules and conducts training sessions.<br>• Works with various IT staff and client departments to develop, maintain, document and research potential enhancements to current processes.<br>• responds to IT Help Desk requests, e-mails and service tickets; tracks and documents problems through to resolution.<br>• Responds to queries; runs diagnostic programs; isolates problems; determines and implements solutions.<br>• Performs project management, planning and implementation as needed.<br>• Researches solutions for existing problems; gathers information on new technologies.<br>• Performs various special projects and assignments.<br>• Attends meetings with potential new vendors; participates in the review of products as requested.<br>• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.<br>• May be required to work nonstandard business hours to support the implementations of software solutions<br>• May be required to cover after hours calls.<br>• May be required to work a modified work schedule in support of system implementations<br>Employees may at any time be required to work in order to provide for the safety and wel Data Analyst <p>We are seeking a detail-oriented and data-driven SQL Data Analyst to join our team. The ideal candidate will be responsible for transforming raw data into actionable insights and ensuring data accuracy to support business decisions. This individual must have a strong understanding of SQL, data modeling, and relational databases, as well as the ability to analyze trends, interpret data, and present findings effectively to key stakeholders. Apply today to learn more about this exciting opportunity!</p><p><br></p><p>Key Responsibilities:</p><ol><li>Data Analysis and Insights:</li></ol><ul><li>Query and analyze large datasets to identify trends, patterns, and actionable insights.</li><li>Develop and maintain dashboards and reports to visualize data and communicate findings to stakeholders.</li><li>Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.</li></ul><ol><li>Database Management and Optimization:</li></ol><ul><li>Design, optimize, and maintain SQL queries to ensure efficient data retrieval and processing.</li><li>Monitor database performance and implement improvements to enhance query speed and overall system performance.</li><li>Assist in the maintenance, integrity, and accuracy of databases.</li></ul><ol><li>Data Validation and Cleaning:</li></ol><ul><li>Identify and resolve data discrepancies and inconsistencies in the company’s databases.</li><li>Ensure data quality through rigorous validation checks and adherence to data governance standards.</li></ul><ol><li>Collaboration and Communication:</li></ol><ul><li>Work closely with business analysts, data engineers, and other stakeholders to address key business needs.</li><li>Present analysis results in a clear and concise manner through visualizations, written reports, or verbal communication.</li><li>Provide technical support and training to end-users regarding data-related tools and insights.</li></ul><ol><li>Process Improvement:</li></ol><ul><li>Proactively identify areas for process improvement and recommend solutions to streamline data workflows.</li><li>Stay updated on the latest SQL and data analytics best practices, tools, and technologies.</li></ul> Senior Engineer, Applications Support <p><strong>Job Summary</strong></p><p>We are seeking a highly motivated and skilled <strong>Operational Technology (OT) Engineer</strong> with a strong foundation in backend enterprise design architecture and a passion for industrial automation technologies. The ideal candidate will possess expertise in OT fundamentals, combined with a deep understanding of modern IT concepts, including cloud computing, databases, and data integration. This role is responsible for monitoring, supporting, and deploying SCADA (Supervisory Control and Data Acquisition) and industrial automation applications, ensuring enterprise-level data integration and visibility.</p><p><br></p><p><strong>Job Title</strong>: Operational Technology (OT) Engineer</p><p> </p><p><strong>Job Location</strong>:</p><ul><li><strong>Hybrid Schedule</strong>: 4x/week in office</li></ul><p><strong>Key Responsibilities</strong></p><p> </p><p><strong>1. Digital Enterprise Architecture</strong></p><ul><li>Design and implement digital transformation strategies within the OT domain.</li><li>Develop and maintain OT system architecture aligned with IT and business objectives.</li><li>Evaluate and recommend technologies and solutions to improve operational efficiency and productivity.</li></ul><p><strong>2. Cloud Computing</strong></p><ul><li>Design and deploy cloud-based OT solutions (e.g., cloud-based SCADA, edge computing, data lakes).</li><li>Ensure secure and reliable operations of cloud-based OT systems.</li><li>Collaborate with IT to integrate OT systems with cloud infrastructure.</li></ul><p><strong>3. Data Integration</strong></p><ul><li>Develop strategies to connect OT systems with enterprise data systems (e.g., ERP, MES, data warehouses).</li><li>Design and implement data pipelines for real-time and historical data processing and analysis.</li><li>Ensure data quality and integrity throughout the data lifecycle.</li></ul><p><strong>4. SCADA and Automation Systems</strong></p><ul><li>Maintain a working knowledge of SCADA systems (e.g., Ignition).</li><li>Participate in designing, implementing, and commissioning new automation projects.</li></ul><p><strong>5. Okta Integration</strong></p><ul><li>Integrate Okta for user authentication, authorization, and access control in OT systems.</li><li>Manage and maintain user identities and access privileges within the OT environment.</li></ul><p><strong>6. Collaboration</strong></p><ul><li>Work with cross-functional teams, including IT, engineering, operations, automation, and maintenance.</li><li>Communicate technical concepts clearly to technical and non-technical audiences.</li></ul><p><strong>7. Application Support</strong></p><ul><li>Process complex help desk tickets passed on from IT support teams.</li><li>Provide advanced troubleshooting, identify issues promptly, and escalate as needed.</li><li>Write database scripts to correct invalid data and lead efforts to resolve tickets in Tier 3 support groups.</li><li>Document user support and maintenance procedures and create or update system documentation.</li></ul> Senior Developer, Business Intelligence <p><strong>Position Title:</strong> <strong>Senior Technical Business Analyst</strong></p><p><strong>Location:</strong> <strong>Houston, TX (Hybrid – 4 days in-office per week)</strong></p><p><strong>Employment Type:</strong> <strong>Contract (Potential for Full-Time Conversion)</strong></p><p><strong>About the Role</strong></p><p>We are expanding our team to support <strong>sustainability and renewable energy</strong> initiatives. As part of our growth strategy, we are implementing <strong>cutting-edge digital technologies</strong>, including an <strong>Energy Trading and Risk Management (ETRM) platform</strong>.</p><p>We are seeking an experienced <strong>Senior Technical Business Analyst</strong> with <strong>Energy and ETRM experience</strong> to drive the success of these initiatives. This role requires strong collaboration with <strong>Product Owners, Business Stakeholders, Development Teams, Data Teams, and Third-Party Consultants</strong> to define and implement business solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a <strong>liaison</strong> between business and technical teams to translate complex business needs into <strong>functional and technical requirements</strong>.</li><li>Collaborate with Product Owners to analyze, document, and prioritize <strong>feature development and enhancements</strong> for digital platforms.</li><li>Conduct <strong>discovery, gap analysis, and process mapping</strong> to define current-state workflows and future-state improvements.</li><li>Maintain and manage project documentation, including <strong>business process flows, functional specifications, and user stories</strong> in <strong>Jira and Confluence</strong>.</li><li>Assist in project planning, <strong>resource coordination</strong>, and ensuring business-user acceptance.</li><li>Work closely with <strong>UX, design, and technology teams</strong> to develop innovative and scalable solutions.</li><li>Support the Product Owner in defining and managing the <strong>product roadmap</strong> and aligning it with business objectives.</li></ul><p><br></p> Plant Application Support Engineer We are offering an exciting opportunity for a Plant Application Support Engineer in Houston, Texas. This role involves managing enterprise applications and plant systems applications within the Oil & Gas industry. The selected candidate will work in a high-risk industrial environment, ensuring that our systems are aligned with industry standards and policies. <br><br>Responsibilities:<br><br>• Administer security settings and restrictions across all applications to maintain data integrity and confidentiality.<br>• Provide technical support to users, addressing production issues to ensure systems remain operational.<br>• Collaborate with software vendors to plan and execute upgrades, patches, and new modules.<br>• Develop user guides and Standard Operating Procedures (SOPs) to aid training and change management activities.<br>• Support periodic user access reviews and internal audits to maintain system security.<br>• Work closely with business users to identify process optimization opportunities.<br>• Address production issues and resolve incidents, service tickets, and general inquiries raised by users.<br>• Support user acceptance testing to ensure solutions meet business requirements.<br>• Support the integration of our applications with other internal and external applications.<br>• Participate in application projects and change intakes, including requirement gathering, planning, and execution.<br>• Liaise with vendors on application version enhancements and patches, ensuring compliance with our patching policies.<br>• Provide technical insights and recommendations to ensure applications are scalable, maintainable, and aligned with our long-term goals.<br>• Exhibit strong security practices with systems that handle sensitive data.<br>• Create and maintain comprehensive documentation of application architectures, configurations, and processes. Business Analyst <p>We are looking for a detail-oriented and technically skilled Technical Business Analyst with strong expertise in SQL querying, API integration, and User Acceptance Testing (UAT). In this role, you will act as a vital link between business stakeholders and technical teams, translating business requirements into actionable solutions, performing systems analysis, integrating APIs, validating data flows, and ensuring that all deliverables meet business needs. This role is ideal for someone with technical proficiency, excellent communication skills, and a passion for solving complex business challenges using technology. Apply today to learn more about this exciting opportunity!</p><p><br></p><p>Key Responsibilities:</p><ul><li>Requirements Gathering & Analysis:</li><li>Collaborate with stakeholders to gather, analyze, and document functional and technical requirements for systems, processes, and integrations.</li><li>Clearly articulate business needs and translate them into detailed technical specifications, workflows, and user stories for development teams.</li><li>API Integration:</li><li>Work closely with development teams to design, implement, and validate API integrations between systems to ensure seamless data exchange.</li><li>Analyze API documentation to integrate new services, troubleshoot errors, and validate endpoints.</li><li>Test and monitor system integrations to confirm successful communication between applications.</li><li>SQL and Data Analysis:</li><li>Develop and optimize SQL queries to retrieve, validate, and manipulate data across relational databases.</li><li>Collaborate with data teams to identify patterns, inconsistencies, and actionable insights from system-generated reports.</li><li>Use SQL to validate the accuracy of data during UAT and integration testing.</li><li>User Acceptance Testing (UAT):</li><li>Develop UAT test plans, test cases, scripts, and acceptance criteria based on business requirements.</li><li>Execute and lead UAT processes by coordinating efforts with end-users and stakeholders to validate that solutions meet requirements.</li><li>Identify, document, and track UAT defects and issues, collaborating closely with development teams for resolution.</li><li>Solution Delivery & Support:</li><li>Play a key role in system and application implementation projects, ensuring smooth delivery and alignment with business requirements.</li><li>Support post-implementation activities, troubleshooting integration issues and conducting root cause analysis for improvement.</li><li>Communication and Collaboration:</li><li>Act as a key liaison between business units, software developers, QA teams, and IT to ensure alignment and clarity on priorities.</li><li>Provide clear, concise updates to stakeholders on project progress, outstanding risks, and resolution timelines.</li></ul> A/V Technician <p>Are you an experienced <strong>A/V (Audio-Visual) Technician</strong> looking to make an impact in education? Robert Half is partnering with a leading <strong>higher education institution</strong> in search of a skilled <strong>A/V Technician</strong> with expertise in <strong>Extron</strong> and <strong>Crestron</strong> technologies. This role provides a fantastic opportunity to support innovative A/V systems, collaborate with technology-forward teams, and contribute to the transformative power of education!</p><p>This is a <strong>contract-to-permanent position</strong>, offering flexibility in the short term and career stability in the long run.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>A/V System Installation and Support:</strong> Install, configure, and troubleshoot A/V equipment, including Extron and Crestron control systems, in classrooms, lecture halls, and conference spaces.</li><li><strong>System Maintenance:</strong> Perform routine maintenance, firmware updates, and regular checks on A/V components, ensuring peak performance and reliability.</li><li><strong>Programming and Configuration:</strong> Program and configure Extron and Crestron systems to meet the unique needs of the institution and end-users.</li><li><strong>End-User Support:</strong> Provide technical support and training to faculty, staff, and other users to enhance their experience and increase engagement with A/V technology.</li><li><strong>Collaboration:</strong> Work with IT staff, facilities teams, and external vendors to deliver seamless A/V solutions tailored to the institution’s goals.</li><li><strong>Documentation:</strong> Maintain comprehensive records of system configurations, repairs, and updates for reference and auditing.</li></ul> Epicor Business Analyst <p>We are seeking a skilled EPICOR Business Analyst to join our client’s dynamic team and play a crucial role in optimizing their EPICOR ERP system to enhance business processes.</p><p><br></p><p><strong>About the Role</strong> The Epicor Business Analyst will have hands-on experience with Epicor ERP systems, BPM (Business Process Management), and BAQs (Business Activity Queries). The ideal candidate will have a solid understanding of Epicor’s functionality, possess strong analytical skills, and have a working knowledge of SQL to support reporting, data analysis, and system optimization.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide day to day technical/functional support and troubleshooting for Epicor-related issues, ensuring timely resolution </li><li>Collaborate with stakeholders to ensure the system meets business requirements and is aligned with organizational goals.</li><li>Analyze and optimize business processes using Epicor ERP, focusing on improving efficiency and performance.</li><li>Design and implement BPMs (Business Process Management) to automate workflows and streamline business operations.</li><li>Develop and maintain BAQs (Business Activity Queries) for data analysis and reporting purposes.</li><li>Work closely with cross-functional teams to gather requirements, identify gaps, and provide data-driven solutions.</li><li>Perform data extraction and manipulation using SQL queries to support reporting needs and ad hoc analysis.</li><li>Train users and develop documentation for Epicor modules, BPMs, and BAQs.</li><li>Participate in system upgrades, testing, and validation of Epicor ERP.</li></ul> Helpdesk We are searching for a candidate with 2-3 years’ experience in an IT systems support role who is keen to develop themselves further and is willing to tackle multiple tasks head on in an interesting and unique infrastructure and systems environment. The role requires a good lateral thinker who can provide our employees with a high level of end user support and can equally engage with senior systems engineers and developers to ensure problems are escalated and remediated in a timely manner. The role requires a good level of expertise in Active Directory, O365 services, Microsoft Exchange, Microsoft SCCM (images and deployments), windows desktops/laptop support, Antivirus, privileged admin tools. Limited expertise is required on Horizon VDI environment support and Linux based desktop systems. There is ample opportunity to work on virtualized server environment in support of a large local server farm in support of the senior engineering teams in both a Windows and Linux support capacity.<br>This role is based in our Houston 24/7 forecasting operations center but will additionally be in support of our global employee base to assist remotely in troubleshooting user and system bases issues<br>ESSENTIAL DUTIES AND RESPONSIBILITIES <br>• Answer, resolve or escalate level 1 and level 2 related support requests both local and via global IT helpdesk system<br>• Assist in supporting local and global Operational teams during peak working hours<br>• Perform non ticket related tasks such as new provisioning of employee accounts and deployments of desktops/laptops.<br>• Maintain desktop/laptop images and deployments.<br>• Maintain Asset tracking system.<br>• Assist in managing support contracts for IT related hardware and software<br>• Troubleshooting client/developer issues related to common software and in-house developed software<br>• Engage with consultants to help support ongoing initiatives.<br>Qualifications / Experience<br>• Minimum 2-3 years 1st/2nd line support experience<br>• Microsoft 365 MS-900 fundamentals exam completed or undergoing course.<br>• MCSA is valued, but not required.<br>• Demonstrable Windows Desktop/Laptop OS, MacOS skills<br>• Knowledge as to how DNS, DHCP, TCP/IP functions<br>• Fundamental Network understanding<br>• Experience with Windows Server OS<br>• Candidate must possess excellent written and verbal communications skills<br>Other Requirements<br>• Must hold a valid driver’s license <br>• Positive team player JD Edwards Analyst <p><strong>Job Summary:</strong></p><p>We are seeking a skilled and proactive JD Edwards Analyst with 3-5 years of hands-on experience to join our IT team. As a JD Edwards Analyst, you will be responsible for supporting, maintaining, and enhancing JD Edwards ERP applications across various business functions. You will work closely with business users, IT teams, and external vendors to ensure the smooth operation of JD Edwards systems and contribute to system improvements and enhancements</p> PC Technician We are offering a short-term contract employment opportunity in the Hospitality industry located in Houston, Texas, for a PC Technician. As a PC Technician, your role will involve operating a variety of equipment necessary for live events, such as video, audio, and lighting tools. Your expertise will be instrumental in enhancing the quality of live shows.<br><br>Responsibilities:<br>• Utilize Linux and Dell technologies to set up and operate audio, video, and lighting equipment for live events.<br>• Leverage your skills in computer hardware and Mac computers to ensure the smooth running of all technical aspects during live shows.<br>• Apply your knowledge of cable installation to set up and dismantle equipment before and after events.<br>• Utilize IBM and backup technologies to maintain and troubleshoot equipment as necessary.<br>• Use active directory and AB testing skills to optimize the performance of the live shows.<br>• Manage Apple devices and other related equipment to ensure their proper functioning during the event.<br>• Maintain a high standard of quality control for all live shows through the effective use of the equipment. Business Analyst - Power/Gas Industry (Hybrid Role) <p><strong>Job Summary: </strong>We are seeking an experienced <strong>Business Analyst (BA)</strong> with <strong>power/gas industry expertise</strong> and strong <strong>ETRM (Energy Trading and Risk Management)</strong> experience. This hybrid position requires in-office attendance four days a week (Monday through Thursday). As a Business Analyst, you will act as a key liaison between technical teams and business stakeholders, ensuring the successful documentation, analysis, and implementation of business requirements and system functionalities.</p><p>This role centers around analyzing functional capabilities in the energy sector, focusing on the integration and enhancement of digital platforms and systems. You will work closely with cross-functional teams, including Product Owners, Scrum Teams, and external partners, to deliver value-driven solutions aligned with business goals.</p><p><br></p><p><strong>Key Responsibilities:</strong> </p><p><strong>Analysis and Documentation:</strong></p><ul><li>Collaborate with business stakeholders to gather, document, and refine business requirements and functional specifications related to <strong>Power/Gas</strong> operations.</li><li>Conduct functional analysis for digital platform features, identifying gaps and opportunities in ETRM systems.</li><li>Create and maintain user story backlogs using Agile tools such as <strong>JIRA</strong>.</li><li>Break down complex features into well-defined user stories and tasks for cross-functional teams.</li></ul><p><strong>Stakeholder Collaboration:</strong></p><ul><li>Serve as a trusted intermediary between business users and technical teams, facilitating clear communication.</li><li>Partner with internal and external customers to address system challenges, identify enhancements, and institutionalize solutions.</li><li>Drive user acceptance by ensuring the alignment of system functionality with business needs.</li></ul><p><strong>Agile Support:</strong></p><ul><li>Facilitate Agile team ceremonies (e.g., scoping, estimation sessions) and coordinate directly with Scrum Teams.</li><li>Support backlog grooming, task creation, and Agile estimation sessions to assess functionality-related cross-team efforts.</li></ul><p><strong>Project Leadership:</strong></p><ul><li>Coordinate resources and assist in planning for feature enablement on enterprise digital platforms.</li><li>Review project progress, ensuring accuracy, timely delivery, and adherence to priorities.</li></ul><p><strong>Work Environment:</strong></p><ul><li><strong>Work Location</strong>: Hybrid work model, with in-office attendance required from <strong>Monday to Thursday</strong>.</li><li><strong>Industry Focus</strong>: The role necessitates familiarity with the Power/Gas market and the ETRM space.</li></ul> Business Analyst <p>We are looking for a Business Analyst with expertise in the Software Development Life Cycle (SDLC) and Azure DevOps. In this role, you will gather and analyze business requirements, work closely with development teams, and manage project workflows using Azure DevOps tools to ensure successful project delivery. Apply today to learn more about this exciting opportunity!</p> Analyst IV, Digital Business We are offering a permanent employment opportunity for an Analyst IV, Digital Business in Houston, Texas. This role involves acting as a liaison between technical staff and business owners, maintaining and updating project documentation, and working closely with other functions such as design, user experience, and technology. <br><br>Responsibilities <br>• Act as a liaison between technical staff and business owners, coordinating with users to determine and document business and user requirements, process flow definitions, and functional specifications.<br>• Maintain and update document repositories and the project documentation library.<br>• Collaborate closely with the Product Owner and Project Manager to define, prioritize, and plan the product and development roadmap.<br>• Work on software application development projects, defining and documenting application requirements in collaboration with development and quality assurance teams.<br>• Develop functional and technical software requirements and use cases in complex software development and integration projects.<br>• Interact with both front-line and senior stakeholders to discuss business needs and facilitate a clear understanding of issues and their priority.<br>• Anticipate functional issues as systems are integrated and proactively address potential technical and stakeholder challenges.<br>• Maintain exceptional communication skills, both written and verbal.<br>• Leverage strong documentation and organizational skills to manage business process changes and systems integration efforts.<br>• Develop a functional library of cross-referenced documents to support project/process documentation.<br>• Utilize skills in SQL, Data Analysis, Agile Scrum, Stakeholder Management, Oracle, and Integration to achieve project objectives. Sr. Financial Analyst <p>We are offering an exciting opportunity for a Sr. Financial Analyst in Houston, Texas. As a Sr. Financial Analyst, you will be involved in a variety of financial operations, including financial analysis, valuation, M& A modeling, and budgeting. You will be working in a fast-paced environment where your analytical and problem-solving skills will be put to the test. </p><p><br></p><p><strong><u>Senior Financial Analyst Responsibilities:</u></strong></p><p>• Carry out complex financial analysis and valuation to support business decisions.</p><p>• Participate in Mergers & Acquisitions (M& A) modeling, including analyzing critical assumptions.</p><p>• Assist in the execution of financing transactions and manage lender and partner compliance reporting.</p><p>• Contribute to the development of quarterly earnings reports and presentations.</p><p>• Support budgeting and forecasting activities to ensure financial goals are met.</p><p>• Conduct industry and competitive analysis in power markets, renewable attribute markets, and commodity markets.</p><p>• Oversee operations, development, and capital investment financial reporting and forecasting.</p><p>• Conduct investment research and perform business and counterparty due diligence.</p><p>• Assist in contract negotiation to support business operations.</p><p><br></p> Business Analyst We are offering a long term contract employment opportunity for a Business Analyst in The Woodlands, Texas. This role involves problem-solving, facilitating collaboration, and administering critical business systems in a fast-paced, agile environment.<br><br>Responsibilities:<br>• Facilitate collaboration sessions to bridge communication gaps and remove any impediments or blockers.<br>• Administer and manage ERP, document management systems, and other third-party applications.<br>• Engage with business partners from multiple lines of business to write user stories and gather requirements.<br>• Translate user stories and acceptance criteria into technical documentation like mapping documents, flow charts, test plans, and RTMs for developers.<br>• Lead agile ceremonies such as sprint planning, DSUs, product demos, retros and manage board discipline to ensure all work is properly documented on the team task board.<br>• Support business partners in user-acceptance testing (UAT), including environment stabilization, test setup, test execution, and review of test results.<br>• Manage Power BI workspaces and contribute to Power BI report and data-set development as required. Revenue Accountant <p>We are offering an exciting opportunity for a Senior Revenue Accounting Analyst in Houston. The ideal candidates must have in-depth knowledge of GAAP including expertise in ASC 985-606.  Looking for someone that is high-energy, hands-on and someone that can work independently. </p><p>Responsibilities: </p><ul><li>Collaborate with Legal, Sales, Sales Operations, AR in structuring and reviewing revenue contracts providing sound technical accounting guidance</li><li>In charge of the Order Management cycle by setting up contracts in the Revenue Module in the ERP system</li><li>Read and interpret detailed contracts to ensure adherence to company policies and resolve any revenue issues</li><li>Prepare journal entries, reconciliations, and other control activities</li><li>Perform analysis for financial metrics including ARR, Backlog and RPO disclosure</li><li>Maintain control documentation for revenue related processes and key controls in compliance with Sarbanes Oxley</li><li>Research accounting guidance and facilitate technical accounting memos that analyze and conclude on accounting issues and its impact on company financials. Analyze and interpret accounting standards to support new business requirements</li><li>Identify and implement accounting system improvements in the Revenue area</li><li>Collaborate with operations management and IT for process improvements</li></ul><p> </p><p>Must have a degree in Accounting or Finance and 3+ years’ experience of relevant revenue accounting experience. CPA license is highly preferred and at least 2 years of public company revenue recognition experience. </p><p> </p><p>This is an outstanding opportunity to join a company that is experiencing high growth! </p>
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