We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.<br><br>Responsibilities:<br>• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.<br>• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.<br>• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.<br>• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.<br>• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.<br>• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.<br>• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.<br>• Represent the company professionally while building and maintaining strong relationships with clients.<br>• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
<p>Our client has an <strong>immediate need</strong> for a Customer Service Representative to support their team on a contract basis. This role is ideal for someone who thrives in a fast-paced environment, communicates with professionalism and empathy, and can confidently manage sensitive customer conversations related to account balances and payment activity.</p><p>This position requires strong attention to detail, collaboration with internal departments, and the ability to set clear expectations with customers while maintaining positive long-term relationships.</p><p><br></p><p>Key Responsibilities</p><ul><li>Communicate payment statuses, outstanding balances, and resolution timelines clearly and professionally.</li><li>Assist customers with resolving failed payments, including declined transactions, insufficient funds, and chargebacks.</li><li>Partner closely with Accounts Receivable and Finance teams to ensure account information is accurate and up to date.</li><li>Accurately document all customer interactions, commitments, and resolutions within case management systems.</li><li>Identify recurring issues or trends and escalate to leadership to support process improvements.</li><li>De-escalate sensitive situations while preserving strong client relationships.</li><li>Coordinate with cross-functional teams including Finance, IT, Operations, and Customer Success to ensure timely follow-up and resolution.</li><li>Set clear expectations with customers regarding next steps, timelines, and available resources.</li></ul>
We are looking for an experienced Collections Specialist to join our team in Houston, Texas. This long-term contract position offers the opportunity to manage past-due accounts, engage with clients in a detail-oriented manner, and contribute to the improvement of cash flow and account management processes. The ideal candidate will bring expertise in business-to-business collections and a commitment to maintaining strong client relationships.<br><br>Responsibilities:<br>• Manage an assigned portfolio of past-due accounts, applying strategic and campaign-based collections processes to reduce aging and recover payments.<br>• Conduct detail-oriented and solutions-focused client interactions, adhering to standardized call models and maintaining a customer-focused approach.<br>• Identify invoice-level disputes, document them accurately, and route them to the appropriate teams for resolution while tracking their status.<br>• Enforce payment terms for undisputed balances by securing immediate payments, partial payments, or promise-to-pay agreements.<br>• Monitor payment commitments, follow up promptly on missed deadlines, and escalate accounts as needed based on established policies.<br>• Maintain accurate and up-to-date documentation in systems such as ConnectWise and NetSuite, ensuring records support reporting and escalation processes.<br>• Meet or exceed performance metrics, including call activity targets, aging reduction, and collection amounts.<br>• Collaborate effectively with cross-functional teams, including Client Experience, Account Management, Operations, and Finance leadership, to address issues and improve processes.<br>• Communicate potential risks and challenges early to prevent disruptions and ensure smooth operations.
<p>Our client, an established organization in the Galleria area of Houston, TX, is seeking a seasoned Claims & Payment Processing Manager to lead a high-performing team in a fast-paced, high-risk environment. This is a fantastic opportunity for an innovative leader with a background in claims and payment processing within the insurance or healthcare industries.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Lead and manage a team responsible for end-to-end claims and payment processing, focusing on accuracy, timeliness, and compliance.</p><p>Monitor, analyze, and improve Key Performance Indicators (KPIs) to ensure team and process effectiveness.</p><p>Apply data-driven insights to enhance performance and streamline operations.</p><p>Champion technology-driven automation initiatives to improve efficiency.</p><p>Coach, mentor, and develop team members, fostering independent thinking and encouraging problem-solving.</p><p>Maintain strict confidentiality and uphold company and industry standards.</p><p>Proactively identify risks and implement solutions in a high-risk environment.</p><p><br></p><p>This is a direct hire role paying up to 120K plus benefits and bonus working 100% on-site.</p>
<p>We are looking for a skilled and detail-oriented Collections Specialist to join our team in Houston, Texas. This role is pivotal in managing accounts receivable processes, ensuring timely collections, and maintaining accurate financial records. As this is a Contract to permanent position, it offers an excellent opportunity to demonstrate your abilities and grow within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage the end-to-end collections accounts receivable process, including invoice creation.</p><p>• Utilize and navigate multiple customer portals to track payments and resolve issues efficiently.</p><p>• Follow up on disputes, ensuring timely resolution and excellent customer interaction.</p><p>• Post cash payments accurately and promptly, maintaining up-to-date records.</p><p>• Work collaboratively with the tax manager to handle sales and use tax certificates and upload data into the Vertex system.</p><p>• Handle a high volume of transactions, processing 1,500 to 2,000 invoices monthly.</p><p>• Serve as a proactive and self-motivated team member, taking initiative to meet organizational goals.</p><p>• Support external collections efforts while maintaining positive customer relationships.</p><p>• Ensure compliance with company policies and procedures throughout the collections process.</p>
<p>We are looking for a skilled and dedicated Customer Service Representative to join our team in Houston, Texas. In this long-term contract role, you will play a key part in supporting logistics operations and ensuring the highest level of customer satisfaction. If you excel in managing processes, coordinating resources, and fostering positive relationships, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and maintaining client satisfaction.</p><p>• Coordinate logistics processes, ensuring smooth communication between suppliers, customers, and internal teams.</p><p>• Oversee billing functions and revenue accounting tasks to guarantee accuracy and compliance.</p><p>• Conduct research to identify solutions and improve business operations.</p><p>• Train and onboard new team members, ensuring they are well-versed in company policies and procedures.</p><p>• Manage claim administration and risk management activities to minimize disruptions.</p><p>• Collaborate with business units to align operations with organizational goals.</p><p>• Handle public relations efforts to enhance the company’s reputation and client relationships.</p><p>• Monitor and evaluate staffing needs, ensuring adequate resources are available to meet demands.</p><p>• Support commission and expense account functions to maintain financial efficiency.</p>
<p>We are looking for an experienced Customer Service Representative to join our team in Houston, TX. This long-term contract position requires a detail-oriented individual with strong communication and organizational skills to manage a variety of customer-focused tasks and logistics operations. The ideal candidate will have extensive experience in customer service and be committed to delivering high-quality support that drives satisfaction and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support through effective communication and problem-solving.</p><p>• Manage and coordinate logistics operations to ensure smooth processes and timely resolutions.</p><p>• Address customer inquiries and complaints while maintaining a positive and detail-oriented demeanor.</p><p>• Collaborate with internal teams to streamline procedures and enhance customer satisfaction.</p><p>• Conduct research to resolve issues related to billing, claims, and revenue accounting.</p><p>• Oversee hiring and onboarding processes for new team members, ensuring adherence to company policies.</p><p>• Monitor customer feedback and implement strategies to improve service and public relations.</p><p>• Utilize CRM tools to track and manage customer interactions and maintain accurate records.</p><p>• Coordinate with suppliers and business units to optimize workflows and address concerns.</p><p>• Handle risk management and expense account procedures in compliance with company standards.</p>
<p>Follow Shad on LinkedIn at #chalkboardtalk or Instagram at shadliraRH for videos on his open roles! Shad and his team at Robert Half is working with a public traded client in the Energy Corridor in Houston that is looking for an Investor Relations Specialist. This role will be reporting to a supportive and proven leadership team that has a number of years of industry experience that will provide a foundation for success. This candidate will be working closely with the C-Suite and be a pivotal infrastructure piece for the teams continued success. A detailed outline for this role will be given to candidates that meet the minimum requirements. Candidate must have a Bachelor’s Degree with an advanced degree a plus, 2 plus year’s investment banking with working knowledge of SEC requirements or 3 plus year’s public accounting or transaction advisory experience with SEC clients, a mastery of Microsoft Excel, can demonstrate a strong collaborative approach to working with all levels in the organization. Company's compensation make up is base salary, bonus potential and benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Investor Relations in the subject line.</p>
We are looking for an experienced Program Manager to oversee the operations of a university program or department in Houston, Texas. This role involves managing day-to-day activities, supervising staff, and ensuring compliance with regulatory standards. As a Long-term Contract position, this opportunity is ideal for professionals with a background in research oversight, regulatory compliance, or ethics.<br><br>Responsibilities:<br>• Manage daily operations of a university program or department, ensuring efficiency and alignment with organizational goals.<br>• Supervise and provide guidance to staff members, including evaluating performance and coordinating tasks.<br>• Develop and implement procedures for effective program administration.<br>• Monitor program expenditures and ensure adherence to budgetary constraints.<br>• Prepare and review reports, including budgets, activity summaries, and ad hoc analyses as needed.<br>• Coordinate grant-related communications and oversee related processes such as scholarships and funding proposals.<br>• Create and maintain comprehensive documentation, including abstracts, research reports, and procedural manuals.<br>• Ensure compliance with policies, procedures, and conflict of interest regulations.<br>• Collaborate with research faculty, staff, and university offices such as Contracts and Grants, Technology Transfer and Innovation, and Research Integrity and Oversight.<br>• Perform additional duties as assigned to support program success.
We are looking for a dedicated Bilingual Medical Customer Service Representative to join our team in Houston, Texas. This Contract to permanent position offers an excellent opportunity to assist patients with scheduling and administrative tasks in a medical environment. Ideal candidates will bring strong communication skills, a patient-focused mindset, and some prior experience in healthcare or medical customer service.<br><br>Responsibilities:<br>• Coordinate patient appointments and manage scheduling efficiently.<br>• Maintain and update patient medical records with accuracy.<br>• Provide clear and compassionate assistance to patients regarding their healthcare needs.<br>• Handle front desk responsibilities including checking patients in and out.<br>• Serve as a liaison between patients and healthcare providers to ensure smooth communication.<br>• Address patient inquiries professionally, offering solutions and guidance.<br>• Support the medical administrative team in tasks as needed.<br>• Collaborate with bilingual staff to meet the needs of patients who speak different languages.<br>• Ensure compliance with medical office policies and procedures.<br>• Adapt to flexible scheduling needs, including occasional extended hours on Fridays as part of a rotation.
We are looking for a detail-oriented and personable Receptionist to join our team on a long-term contract basis in Houston, Texas. The ideal candidate will be the first point of contact for visitors and callers, providing exceptional service while managing administrative tasks efficiently. This position requires strong organizational skills and the ability to handle multiple responsibilities in a fast-paced environment.<br><br>Responsibilities:<br>• Greet and assist visitors with a welcoming and attentive demeanor.<br>• Manage a multi-line phone system, ensuring calls are directed to the appropriate person or department.<br>• Maintain organized records and files, updating them as necessary.<br>• Schedule and coordinate appointments effectively, ensuring all details are accurately documented.<br>• Handle email correspondence promptly and courteously, addressing inquiries or forwarding messages as needed.<br>• Perform data entry tasks with precision, ensuring information is accurate and up-to-date.<br>• Utilize Microsoft Word, Excel, and Outlook for various administrative tasks and reporting.<br>• Ensure the reception area is tidy and presentable, creating a positive impression for guests.<br>• Provide support to other departments as needed, assisting with special projects or tasks.<br>• Demonstrate strong interpersonal skills to build positive relationships with clients and colleagues.
