<p><strong>Overview</strong></p><p>Seeking a technical support professional to provide operational support for enterprise data platforms, integrations, and reporting environments. This role serves as a key point of contact for troubleshooting data-related issues, monitoring system performance, and ensuring the reliability of critical business data processes.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first- and second-level support for data integration processes, reporting platforms, and enterprise data workflows.</li><li>Monitor system performance, data movement, and operational health using monitoring and alerting tools.</li><li>Investigate, troubleshoot, and resolve technical issues while meeting established service levels.</li><li>Escalate complex incidents to engineering or development teams with thorough documentation and analysis.</li><li>Perform routine operational activities including batch process monitoring, system checks, access management, and data validation.</li><li>Partner with business stakeholders to support data-related requests and improve overall user experience.</li><li>Maintain support documentation, knowledge articles, operational procedures, and troubleshooting guides.</li><li>Participate in root cause analysis efforts and contribute to continuous service improvements.</li><li>Support incident, problem, and change management processes.</li><li>Participate in rotational on-call support as required.</li></ul><p><br></p>
<p>Responsibilities</p><ul><li>Design, develop, and support modern web applications and backend services.</li><li>Build scalable APIs, integrations, and data-driven solutions that support both customer-facing and internal business processes.</li><li>Collaborate with cross-functional teams to gather requirements and translate business needs into technical solutions.</li><li>Develop and maintain cloud-based applications using modern software engineering best practices.</li><li>Support application modernization initiatives, performance optimization, and system scalability.</li><li>Participate in architecture discussions, code reviews, and continuous improvement efforts.</li><li>Work closely with global teams to deliver high-quality software solutions.</li></ul><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment. This contract position focuses on resolving day-to-day hardware, software, and access issues while ensuring employees can work efficiently with minimal disruption. The ideal candidate is comfortable supporting Microsoft Windows systems, managing user accounts, and delivering responsive service through a structured ticketing process.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for desktop, laptop, and peripheral issues reported by employees across the site<br>• Diagnose and resolve Microsoft Windows 10 and general Windows operating system problems in a timely manner<br>• Manage user account access, password resets, and directory-related support tasks within Active Directory<br>• Track, update, and close service desk tickets while maintaining clear notes and status communication<br>• Perform routine troubleshooting for software, hardware, printer, and connectivity concerns to restore user productivity<br>• Escalate more complex incidents when needed and coordinate with internal support teams to drive resolution<br>• Set up, configure, and support end-user workstations and related equipment for new or existing staff<br>• Maintain a high-quality support experience by communicating technical solutions in a clear and user-friendly manner
<p>Key Responsibilities</p><ul><li>Design, develop, and maintain scalable data models, staging layers, and curated datasets within a modern cloud-based data environment.</li><li>Build and support enterprise reporting solutions, including semantic models, metrics, dashboards, and self-service analytics capabilities.</li><li>Partner with business stakeholders to gather requirements and translate complex business processes into well-structured analytical solutions.</li><li>Monitor and support scheduled data integration processes, report refreshes, and related data workflows.</li><li>Troubleshoot data quality, reporting, and pipeline issues while identifying opportunities for process improvement.</li><li>Create and maintain documentation for datasets, metrics, reporting logic, and data lineage.</li><li>Promote data quality standards, modeling best practices, and governance principles across the analytics environment.</li><li>Continuously identify opportunities to streamline workflows, improve reporting accuracy, and enhance data accessibility.</li></ul><p><br></p>
We are looking for an experienced Software Developer to support Jira platform development and administration for teams based in The Woodlands, Texas. This Long-term Contract position focuses on building scalable Jira solutions that improve project delivery, streamline workflows, and align technical capabilities with business needs. The ideal candidate brings strong hands-on experience with Jira customization, automation, integrations, and stakeholder collaboration in a fast-paced environment.<br><br>Responsibilities:<br>• Configure and enhance Jira environments by shaping projects, issue types, screens, fields, permission models, and workflow structures to match operational needs.<br>• Build tailored functionality within Jira using tools such as ScriptRunner, Groovy, Java, and related Atlassian technologies to address complex business requirements.<br>• Develop automated processes, visual dashboards, and reporting solutions that provide teams with meaningful performance insights and day-to-day visibility.<br>• Connect Jira with external platforms, enterprise applications, and development tools to enable reliable data flow and process continuity.<br>• Partner with business and technical stakeholders to gather requirements, recommend improvements, and translate needs into scalable Jira-based solutions.<br>• Investigate and resolve platform issues, including functional defects, configuration problems, and performance-related concerns within the Jira environment.<br>• Administer user access, security controls, and governance standards to maintain a stable and compliant Jira ecosystem.<br>• Support Agile delivery teams by refining boards, reporting structures, and workflow configurations that improve planning and execution.<br>• Produce and maintain technical documentation, end-user guidance, and platform best practices to support adoption and consistency.<br>• Monitor Atlassian product enhancements and identify opportunities to strengthen existing implementations through new features or improved approaches.