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8 results for Help Desk Manager in Hopkins, MN

Help Desk Analyst

Eagan, MN
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
Help Desk Analyst to provide technical support and resolve hardware, software, and system-related issues in a timely manner. This role will troubleshoot desktops, laptops, printers, mobile devices, and common business applications while delivering excellent customer service. The Help Desk Analyst will respond to support tickets, document resolutions, and escalate more complex technical issues when necessary. Experience with Windows environments, Microsoft 365, Active Directory, and remote support tools. Strong communication skills, problem-solving abilities, and the ability to prioritize multiple requests are essential for success in this role.
2026-05-21T00:00:00Z

Help Desk/Desktop Support Analyst

Maple Grove, MN
onsite
Temporary to Hire
30 - 40 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide high-quality technical assistance for employees. This position is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users across multiple tools and devices, and working independently in a fast-paced environment. The role will also collaborate with infrastructure and operations teams to address escalations, maintenance activities, and urgent support needs while delivering dependable customer service. Responsibilities:• Deliver technical support for employees across laptops, desktops, mobile devices, software applications, and workplace technology through in-person, remote, and ticket-based assistance.• Diagnose and resolve issues involving Microsoft 365 applications, Windows systems, printers, peripherals, mobile devices, and conference room audio-visual equipment.• Manage incidents from initial intake through completion, ensuring timely updates, accurate troubleshooting, and appropriate escalation when needed.• Support user account administration by handling provisioning, onboarding, offboarding, access updates, and device preparation for new and existing staff.• Provide first-line assistance for business applications by addressing access requests, troubleshooting basic issues, and coordinating with application owners for deeper resolution.• Oversee asset-related activities such as inventory tracking, equipment deployment, device refreshes, recovery, and retirement of outdated hardware.• Maintain detailed service records, technical documentation, and knowledge base content within Freshservice or comparable ticketing platforms.• Partner with infrastructure and operations teams on patching, maintenance support, incident response, and hands-on troubleshooting for on-site technical issues.• Perform hands-and-eyes support for servers, network hardware, endpoint devices, and security remediation tasks as required.
2026-05-14T00:00:00Z

Office Manager

Minneapolis, MN
onsite
Temporary to Hire
26.6 - 30.8 USD / Hourly
We are looking for a dependable Office Manager to support daily operations and keep the workplace running efficiently. This contract opportunity has the potential to become permanent and is ideal for someone who can balance financial administration, payroll coordination, and general office support while maintaining an organized and efficient environment. The role calls for strong attention to detail, confidence with Microsoft Excel, and a hands-on approach to assisting the team wherever needed. Responsibilities: • Coordinate day-to-day office activities to ensure an organized, efficient, and welcoming work environment. • Process payables and receivables accurately while keeping financial records current and well documented. • Support payroll administration by preparing information, reviewing details, and helping maintain timely processing. • Assist with human resources tasks such as onboarding support, benefits coordination, and routine compliance-related administration. • Monitor office supply levels, place orders as needed, and maintain inventory to prevent disruptions to daily operations. • Create, update, and manage spreadsheets using Microsoft Excel to track information, organize data, and support reporting needs. • Provide front office and general administrative assistance, including helping colleagues with changing priorities and operational needs. • Contribute to a positive workplace culture through clear communication and dependable cross-functional support.
2026-05-14T00:00:00Z

Office Manager

Edina, MN
onsite
Temporary to Hire
20 - 23 USD / Hourly
We are looking for a versatile Office Manager to support daily administrative and operational activities in Bloomington, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys balancing office coordination, data accuracy, and transactional support in a fast-paced environment. The role includes hands-on work with order processing, invoice handling, and general office administration, with NetSuite serving as a key system in day-to-day tasks. Responsibilities:• Process customer orders accurately in NetSuite while managing fluctuating daily volumes.• Enter and maintain data across office and accounting records with strong attention to detail.• Review invoices against receipts and purchase order information to help ensure accurate payment documentation.• Support Amazon-related account activity, including payment coordination and shipping label creation.• Investigate backorders and purchase order status updates, then communicate findings to the sales team.• Record vendor bills in NetSuite and assist with accounts payable-related administrative tasks.• Reconcile purchase orders and related documentation to identify and resolve discrepancies.• Maintain office organization by filing records and replenishing everyday supplies as needed.
2026-05-06T00:00:00Z

Office Manager

Saint Paul, MN
onsite
Temporary / Contract
23 - 29 USD / Hourly
We are seeking a highly organized and proactive Office Manager to join our growing organization. In this position, you will be responsible for overseeing the daily operations of our office, managing administrative tasks, and ensuring a productive and professional work environment. The Office Manager will play a vital role in supporting staff and executives while ensuring the office runs efficiently and smoothly. Responsibilities:<ol><li>Oversee and manage general office operations, including supply inventory, equipment maintenance, and vendor relationships.</li><li>Provide ongoing support to staff and executives, including scheduling, meeting coordination, and operational tasks.</li><li>Supervise and maintain office procedures, ensuring compliance with company standards.</li><li>Greet and assist visitors, vendors, and clients with a warm and professional demeanor.</li><li>Handle inbound and outbound mail, including courier services and document management.</li><li>Organize and manage office events, meetings, conference calls, and team-building activities.</li><li>Prepare, edit, and manage reports, documents, and spreadsheets.</li><li>Ensure the office environment remains organized, clean, and conducive to productivity.</li><li>Oversee the administrative team, align schedules to ensure front desk is always covered, helping with miscellaneous administrative tasks, and ordering office supplies. </li><li>Support all communications, ensuring social media consultants are proactive in their workload. </li><li>Communicating with property and insurance brokers. Retain Vendor relations. </li></ol>
2026-05-21T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary / Contract
21 - 25 USD / Hourly
The End User Support Analyst – provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams. Key Responsibilities • Provide end-to-end client support via a ticketing system for local and remote users• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access• Support Office 365 administration, including user setup and ongoing maintenance• Administer Exchange Online, including mailbox management and licensing• Manage Intune and mobile device administration for laptops, tablets, and phones• Support current and legacy Windows operating systems• Administer Active Directory and Group Policy in a multi-domain organization• Perform computer imaging, deployment, and lifecycle support• Add, configure, and maintain workstations, laptops, and mobile devices• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN• Respond to system alerts and provide coverage for senior systems administration functions as needed• Support conference room audio and video technology• Assist with building security systems and local network connectivity in coordination with IT• Support network printers and office automation systems• Provide mobile device and endpoint support for both office-based and remote users Interested candidates should submit resumes to sally.lander@roberthalf(.com) or call 612.249.0254.
2026-05-21T00:00:00Z

Customer Service Manager

Minneapolis, MN
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Customer Service Manager to lead daily service operations and ensure a high standard of support for customers in Minneapolis, Minnesota. This role oversees order communication, issue resolution, and coordination with internal teams to keep commitments on timing and delivery. The ideal candidate brings strong leadership skills, a customer-focused mindset, and the ability to balance service quality with operational efficiency. Responsibilities: • Lead the customer service team, providing direction, coaching, and accountability for performance and service standards. • Oversee incoming customer inquiries related to order updates, changes, and concerns, ensuring timely and accurate communication. • Manage the intake of new orders and confirm key details so requests move efficiently through the process. • Partner with production and operations teams to help build schedules that align output with customer demand. • Communicate expected completion and delivery timelines to customers and internal stakeholders with clarity and consistency. • Monitor inventory activity, including aging stock and overall inventory levels, and share trends that may affect service or fulfillment. • Resolve escalated customer issues by identifying root causes and coordinating practical solutions across departments. • Review departmental workflows and implement improvements that strengthen responsiveness, accuracy, and team effectiveness.
2026-05-11T00:00:00Z

Customer Service Manager

Anoka, MN
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-05-23T00:00:00Z