26 results for Help Desk Analyst in Haverford, PA

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Wilmington, Delaware. This role involves a broad range of tasks, including technical support for end users, administration and support of Office 365, and troubleshooting and configuration of hardware. Your role will be essential in maintaining the smooth operation of our IT systems. Responsibilities: • Analyze and resolve technical issues, ensuring customer satisfaction • Administer and support Office 365, including user management and exchange management • Troubleshoot and configure hardware such as printers and laptops • Manage and troubleshoot technologies including Solarwinds, Kaseya RMM, and O365 • Support Windows 10 and 11, including basic to advanced troubleshooting • Provide mobile device support, including iOS troubleshooting and hardware troubleshooting • Manage Azure support, including files and VPN • Participate in client-facing activities with detail-oriented approach • Develop and implement sustainable and manageable solutions • Contribute to the helpdesk team, working both independently and collaboratively • Maintain a strong attention to detail and excellent organizational and problem-solving skills • Demonstrate a commitment to continuous personal and detail-oriented growth and lifelong learning • Execute and thrive in stressful situations.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the healthcare and social assistance industry, based in Philadelphia, Pennsylvania. This role involves primarily providing support to users across the health system, ranging from corporate users to hospital workers, as well as patient portal assistance. Responsibilities: • Assist users from various departments within the health system with their technical needs.• Provide over-the-phone support to ensure effective and timely resolution of issues.• Manage and resolve patient portal inquiries, such as password resets and navigation help.• Maintain a high level of customer service, embodying a "patient first" approach.• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance.• Ensure accurate record-keeping and data management.• Balance work commitments effectively, ensuring no clashes with other schedules.• Engage in continuous learning and adaptation to new technologies and system updates.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Analyst We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system. Responsibilities: • Act as the first point of contact for end-users needing technical assistance • Resolve basic issues concerning computers, applications, systems, devices, access, and performance • Utilize the ticketing system for documenting, tracking, and resolving reported problems • Guide users on preventive measures and best practices to avoid similar issues in the future • Elevate unresolved issues to the appropriate support teams or levels for further assistance • Assist in software installations, upgrades, user profile setups, and resetting passwords • Ensure compliance with service level standards for response times and quality • Troubleshoot computer hardware, software, and network issues • Manage user administration, password resets, and technical troubleshooting • Offer clear and effective guidance to end-users through strong communication skills.

Help Desk Technician I We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. Responsibilities:• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. • Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.• Document user issues accurately and track these issues using the help desk ticketing system.• Collaborate with team members to enhance support processes and improve customer satisfaction.• Stay abreast of new technologies and industry best practices to provide effective support.• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.• Assist in the configuration, installation, and setup of computer systems and peripherals.• Maintain and update the asset inventory regularly.• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.• Contribute to a knowledge base of frequently asked questions and solutions.

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Quality Assurance Analyst We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy. Responsibilities:• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.• Design, document, and execute extensive test cases derived from business requirements and technical specifications.• Keep detailed records of test cases, test outcomes, and defect tracking.• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.• Develop and maintain automated test scripts to enhance testing efficiency and coverage.• Leverage coding skills to customize and enhance testing frameworks as necessary.• Write and execute SQL queries to validate data integrity and accuracy.• Analyze and troubleshoot data discrepancies between systems.

Quality Assurance Analyst We are offering an exciting opportunity for a Quality Assurance Analyst in Central, New Jersey. As a Quality Assurance Analyst, you will be central to our ongoing operations, working closely with our development, product, and business teams. You will play a key role in designing, developing, and maintaining our automated test scripts, as well as ensuring our quality standards are consistently met. Responsibilities: • Collaborate effectively with development, product, and business teams to understand requirements.• Develop and maintain automated test scripts using cutting-edge automation tools and frameworks.• Conduct functional, regression, and performance testing with the help of automation tools.• Analyze test results thoroughly, troubleshoot any issues, and report defects in a clear and effective manner.• Implement and uphold best practices in test automation, continuously improving our testing strategies.• Actively participate in Agile ceremonies, including sprint planning, stand-ups, and retrospectives.• Maintain comprehensive test documentation and provide clear, concise reports on test coverage and defect management.• Use your strong analytical and problem-solving skills to improve our quality assurance processes.• Leverage your excellent communication and collaboration abilities to foster a productive, positive work environment.• Provide exceptional customer service, handling customer inquiries and maintaining accurate customer credit records.

Rebates Analyst Successful client in the Wilmington, Delaware area seeks a Rebates Analyst with outstanding communication skills. As the Rebates Analyst, you will take action on and ensure accuracy on all rebate transactions, post and update customer accounts, develop analysis on current and future sales, and assist with year end auditing activities. The ideal candidate for this role should have strong computer knowledge, attention to detail, and outstanding teamwork skills. Primary Responsibilities· Maintain and update internal database· Process customer rebates· Review and approve invoices· Implement and develop process improvements· Monitor rebates accruals· Create pricing strategies and programs· Ensure payments are received efficiently and timely· Assist with auditing rebate pricing and guidelines

Operations Analyst We are seeking a dynamic and detail-oriented Operations Analyst to join our team. In this role, you will evaluate, optimize, and support operational processes related to mortgage lending, processing, underwriting, and compliance. The ideal candidate will leverage their analytical skills to improve workflows, ensure regulatory adherence, and provide insights that drive strategic mortgage operations decisions. <ul><li>Assess and analyze mortgage operations processes, including loan processing, underwriting, and servicing, to identify inefficiencies and opportunities for improvement.</li><li>Collect, evaluate, and manage operational data to identify trends, measure performance, and provide actionable insights.</li><li>Collaborate with cross-functional teams to streamline workflows in areas such as loan origination, approval timelines, and disbursement processes.</li><li>Ensure all mortgage processes meet regulatory and compliance standards, mitigating risk in line with industry guidelines.</li><li>Develop and maintain KPIs for mortgage operational processes, presenting findings and recommendations to leadership</li><li>Assist in the integration of data systems and automation tools to enhance loan processing speed and accuracy.</li><li>Support operations-related projects, including launching new processes or technologies aimed at improving mortgage services delivery.</li></ul>

Financial Data Analyst We are offering a long-term contract employment opportunity for a Financial Data Analyst in the Financial Services industry. The selected candidate will be responsible for data analysis and reporting in a fast-paced workplace. Responsibilities: • Analyze financial data and report findings to the appropriate department.• Utilize advanced knowledge of Microsoft Excel to manage and organize data.• Dissect and analyze unstructured text segments and translate them into actionable insights.• Utilize various financial software to aid in data analysis and reporting.• Maintain effective communication with various departments to ensure accuracy and timeliness of data analysis.• Develop and maintain a deep understanding of financial markets.• Utilize data analysis skills to contribute to strategic decision-making processes.• Collaborate with a team to ensure all financial data is accurate and up-to-date.• Continuously seek ways to improve processes and workflows related to financial data analysis.• Stay updated on industry trends and changes that may impact financial data analysis.

Business Systems Analyst We are in search of a proficient Business Systems Analyst to join our team in the insurance industry. The position is based in Central, New Jersey. In this role, you will be expected to collaborate with various teams and stakeholders, analyze and document requirements, and provide ongoing support for implemented systems. Responsibilities: • Engage with business stakeholders to collect, scrutinize, and document requirements.• Convert business requirements into comprehensive functional and technical specifications.• Collaborate intensely with development, QA, and IT teams to guarantee the successful execution of technology solutions.• Conduct data analysis to spot trends and offer actionable insights.• Lead workshops, meetings, and discussions to ensure project alignment.• Create and uphold project documentation, including business requirements, process flows, and user stories.• Support User Acceptance Testing and offer continuous support for systems in use.• Use business analysis tools such as Atlassian Jira and Confluence effectively.• Apply Agile and Scrum methodologies in project management.• Conduct business process modeling and data analysis.• Leverage proficiency in SQL and data analysis tools.• Understand and apply insurance processes, terminology, and regulations.

Mobile Device Support Analyst We are offering a long term contract employment opportunity for a Mobile Device Support Analyst in LYON STATION, Pennsylvania. In this role, you will be providing technical support and customer service for a variety of mobile devices and products, managing their deployment, configuration, and maintenance while adhering to company policies and security protocols. Responsibilities: • Offer timely troubleshooting and resolution for mobile devices, applications, and connectivity issues. • Handle the deployment, configuration, and upkeep of mobile devices, ensuring compliance with organizational policies and security measures. • Conduct informative sessions for employees regarding mobile technologies, security practices, and productivity-enhancing strategies. • Keep track of mobile device performance and usage, generating reports to pinpoint trends and areas requiring enhancement. • Collaborate with mobile service providers and device manufacturers to address problems and enhance service delivery. • Keep meticulous records of device inventories, support tickets, and technical documentation. • Contribute to the formulation and execution of mobile device policies and procedures to ensure security and compliance. • Oversee the inventory, billing, and records for all iOS devices. • Process incoming mobile requests and manage mobile activations. • Set up and configure new and loaner devices. • Liaise with mobile device vendors on various account maintenance tasks such as resolving billing and technical issues, as well as optimizing plans. • Uphold security and compliance concerning company information on company-owned mobile devices.

Business Process Analyst We are in search of a Business Process Analyst to be a part of our team in Princeton, New Jersey. This role involves a significant amount of interaction with various business processes and requires familiarity with Atlassian Jira, CRM, Gap Analysis, Microsoft Excel, and Microsoft Word. This opportunity offers a long term contract employment. Responsibilities: • Managing and monitoring customer accounts to ensure smooth business operations.• Utilizing Atlassian Jira for effective project management and coordination.• Leveraging CRM systems to maintain and improve customer relationships and interactions.• Conducting Gap Analysis to identify areas of improvement in business processes.• Utilizing Microsoft Excel and Microsoft Word for data analysis and documentation.• Implementing AB Testing to improve business processes and customer experience.• Employing Agile Scrum methodologies to facilitate project completion and team coordination.• Understanding and managing Business Process Functions to ensure alignment with business objectives.• Developing and maintaining the Business Requirement Document to capture business needs and requirements.• Administering claims as part of customer service and support.

Business Process Analyst We are offering a long term contract employment opportunity in Princeton, New Jersey for a Business Process Analyst. The selected candidate will be expected to analyze business processes within the company and propose improvements using their expertise in Atlassian Jira, CRM, Gap Analysis, Microsoft Excel, Microsoft Word, AB Testing, Agile Scrum, Business Process Functions, Business Requirement Document, and Claim Administration. Responsibilities:• Analyze current business processes and suggest improvements• Utilize Atlassian Jira to manage tasks and processes• Implement CRM tools to enhance customer relationship management• Conduct Gap Analysis to identify areas for improvement• Use Microsoft Excel and Word to document findings and recommendations• Perform AB Testing to validate the effectiveness of proposed changes• Work within an Agile Scrum framework to ensure timely delivery of improvements• Understand Business Process Functions to align improvements with business objectives• Prepare Business Requirement Documents to detail process changes and improvements• Oversee Claim Administration to ensure proper handling of customer claims.

Financial Analyst II (Contractor) We are offering a short term contract employment opportunity for a Financial Analyst II in Philadelphia, Pennsylvania. This role primarily revolves around the analysis of customer accounts and facilitating the resolution of past due notices. The position is primarily situated in a dynamic industry where you will work closely with billing and payment. Responsibilities: • Investigate and analyze credit actions to hasten the resolution of outstanding items. • Contribute to projects and collaborative efforts with senior Analysts. • Assist in devising strategies and actions for debt repayment. • Review, maintain, and update customer account information, keeping a close eye on financial status and collection efforts. • Conduct research and analyze payment history/trends across all accounts. • Issue daily reports on the status of delinquent accounts and track collection efforts. • Prepare monthly reports showcasing delinquency trends and providing analysis of collection results. • Register new content partners as vendors in the portal, ensuring the vendor onboarding process is in compliance with standards. • Collaborate with the Accounts Payable department to update bank information for existing partners. • Communicate with content partners and vendors about the status of their payments and reconcile the subledger. • Maintain regular contact with external vendors and monitor their registration status/updates. • Run Accounts Payable General Ledger reports, filter by unpaid status, and identify reasons for non-payment, working towards resolution.

Sr. Financial Analyst Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization. Major Responsibilities· Analysis of financial and operations processes· Prepare reporting packages· Assist in closing process· Identify potential financial risks· ROI analysis· Compliance Management· Ad hoc projects· Develop and maintain financial reports in internal database· Annual Budgets/Monthly Forecast

Sr. Financial Analyst Thriving client in the Wilmington Delaware area has a full-time need for a Sr. Financial Analyst with a cost accounting background. In this role, you will be responsible for all accounting functions including costing, budgeting and month end close. The Sr. Financial Analyst will provide financial analysis on future revenues and expenditures, advise on the allocation of resources, and report accurate findings to management for review. We would like a candidate with strong analytical thinking and problem-solving skills. What you get to do everyday· Review and analyze financial statements/reports· Develop financial models and forecasting· Provide monthly variance analysis· Conduct thorough research on current and past financial data· Establish and evaluate profit plans· Review internal controls of accounting applications· Explore investment opportunities· Prepare cost projections· Ensure compliance with financial guidelines and company policies

Operations Support We are offering a long term contract employment opportunity for an Operations Support role based in Allentown, Pennsylvania. This position plays a critical role in our industry, ensuring the smooth operation of our processes and providing essential support to our team. Responsibilities: • Engage in meticulous planning and submitting of outage requests for electrical zones within substation and distribution systems. • Ensure compliance with safety tagging and Lockout-Tagout (LOTO) procedures through the creation and review of switch orders. • Manage, compile, and distribute outage request data to all project stakeholders. • Utilize knowledge of electrical one-line diagrams and schematics for efficient and safe outage planning. • Act as a dispatcher when needed, directing and dispatching work crews to locations based on customer requests and specifications. • Coordinate activities with Distribution and Transmission system operators to optimize the use of resources and maintain safety. • Communicate critical information to Distribution and Transmission system operators for an effective and safe response to customers. • Handle customer inquiries and complaints in a detail oriented manner, both verbally and in writing. • Collaborate with other departments as necessary, directing and dispatching personnel or securing assistance. • Liaise with 911 centers in a detail oriented manner, ensuring seamless information transmission for efficient and safe emergency response. • Perform varied administrative functions as part of the role. • Other related duties as assigned or necessary.

Director of IT Robert Half is hiring a Director of IT onsite in Malvern, PaThe role is hybrid 3 days a week onsite. - Looking for a hands on manager strong with Cisco & Palo Alto- Experience in infrastructure migration to the cloud- Knowledge of technology operations outsourcing and building strong collaborative teams insourced and outsourced - Experience working with multiple vendors and holding them accountable- Top Performer who understand the criticality of operations system stability- Experience building executive and board communications- Strong communicator and change agent leading change- Significant experience leading 24x7 ops teams

IT Director We are offering an exciting opportunity for an IT Director in FEASTERVILLE TREVOSE, Pennsylvania. As an IT Director, you will play a crucial role in overseeing and managing all IT operations across the company, maintaining the network environment, and driving the development of innovative technical solutions. Responsibilities: • Oversee the strategic planning and execution of all IT operations • Establish and maintain the network environment and security protocols • Manage support and maintenance of existing applications • Drive the development and implementation of innovative technical solutions • Actively participate in hardware and software evaluations • Oversee the management of vendor contracts and make informed purchasing decisions • Maintain accurate records and ensure compliance throughout the purchasing process • Stay updated on industry trends and ensure compliance with security measures and safeguards • Communicate updates to IT policies and procedures effectively • Explain technical concepts to both technical and non-technical managers and employees • Collaborate with various organizational leaders to build consensus on strategies and tactics • Utilize skills in Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, ERP Solutions, Backup Technologies, Computer Hardware, Contracts, Deployments, Deskside Support.

Cloud Systems Engineering Manager We are inviting applications for the position of Cloud Systems Engineering Manager at our IT consulting firm situated in Horsham, Pennsylvania. This role involves overseeing our Cloud Systems Engineering team, ensuring efficient delivery of various services including Site Reliability Engineering, DevOps pipeline, and database management, among others. Responsibilities: • Oversee and enhance the performance of the Cloud Systems Engineering team, ensuring delivery surpasses organizational expectations. • Lead the provision of Site Reliability Engineering, DevOps pipeline, database, and IaaS/PaaS cloud services in an environment dominated by Microsoft and Linux workloads. • Oversee all aspects of Change, Configuration, Incident, Problem, Cost, Availability, and Capacity Management processes related to the above-mentioned services. • Champion innovative and value-adding projects that drive the organization's progress. • Operate a data-driven department, using key performance indicators to maintain standards and identify organizational trends. • Establish and nurture relationships with key technology stakeholders to ensure their requirements are met. • Ensure all solutions and operational activities comply with the security and operating policies established by the organization. • Identify opportunities for service delivery improvement through process enhancement and continuous development of documentation and runbooks. • Serve as an effective escalation point for support and assistance in ticket resolution. • Use a range of IT skills including Amazon CloudWatch, Amazon EC2, Ansible, Atlassian Jira, Auto Scaling, API Development, Automation, AWS Technologies, Backup Technologies, and Cluster Analysis to perform duties.

Network Services Manager We are offering an exciting opportunity for a Network Services Manager in BENSALEM, Pennsylvania. The role revolves around managing and optimizing our network and telecom systems, ensuring that our infrastructure operates efficiently and securely. The Network Services Manager will also be involved in planning, implementing, and maintaining telecom solutions, working closely with vendors and internal teams. Responsibilities: • Architecting and managing all network and telecom systems • Supporting and tuning the CISCO network and telecom infrastructure • Implementing security measures across the network and telecom infrastructure • Establishing and enforcing standards throughout the telecom infrastructure • Overseeing daily jobs and maintaining the telecom systems and MPLS network • Monitoring system capacity and performance for potential upgrades and expansion • Assisting in managing budgeting and business plans for the area • Troubleshooting and diagnosing problems related to TCP/IP, UDP, BGP, QoS, MPLS, and SIP while documenting root cause and performing corrective action • Documenting and diagramming current and future expansion of systems and network • Analyzing IP and SIP endpoint and trunk issues, and working with third-party vendors to expedite resolution • Mentoring staff and building a cohesive team • Maintaining and supporting call recording, monitoring, and reporting systems • Researching, planning, designing, and implementing telecom solutions • Updating IT departmental procedures as it applies to network and telecom infrastructure • Designing and implementing processes to ensure high availability of all systems and driving resolution of production problems • Ensuring timely completion of projects and deployments • Mentoring entry level networking staff to build a reliable and solid infrastructure and team.