5 results for Help Desk Analyst Ii in Harrisburg Pa
Help Desk Analyst IIWe are in search of a skilled Help Desk Analyst II to join our team located in HARRISBURG, Pennsylvania. Your role will primarily involve handling help desk requests, managing technology standards, and assisting in staff technology on-boarding. This role offers a contract to permanent employment opportunity.<br><br>Responsibilities:<br>• Efficiently handle helpdesk requests related to macOS, Microsoft365, collaboration software, and presentation systems.<br>• Ensure accurate documentation and resolution of helpdesk system requests.<br>• Manage compliance with security measures, hardware replacement cycles, and software licensing on all organization owned hardware.<br>• Assist with network troubleshooting and contribute to network repair and maintenance.<br>• Deploy computer systems as per requirement.<br>• Maintain technology standards and wiring consistency throughout the office.<br>• Handle internal and external mailing lists.<br>• Support in the management of Microsoft365.<br>• Assist in the on-boarding and training of staff in technology, and manage off-boarding processes.<br>• Regularly review and test backup systems, including data systems and backup generator.<br>• Liaise with PCADV vendors and sub-contractors, and work with vendors on warranty system repairs and new technology implementations.<br>• Participate in PCADV staff meetings and in-service trainings, and attend training on IT topics as needed or assigned.Help Desk Technician I<p>We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. </p><p><br></p><p>Responsibilities:</p><p>• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. </p><p>• Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.</p><p>• Document user issues accurately and track these issues using the help desk ticketing system.</p><p>• Collaborate with team members to enhance support processes and improve customer satisfaction.</p><p>• Stay abreast of new technologies and industry best practices to provide effective support.</p><p>• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.</p><p>• Assist in the configuration, installation, and setup of computer systems and peripherals.</p><p>• Maintain and update the asset inventory regularly.</p><p>• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.</p><p>• Contribute to a knowledge base of frequently asked questions and solutions.</p>Financial AnalystWe are offering a position for a Financial Analyst in SUNBURY, Pennsylvania. The role is central to the financial management and reporting processes within our organization, with a focus on budgeting, financial reporting, and data analytics. This role entails working closely with various department heads and senior management, providing crucial insights into the financial health and direction of the company.<br><br>Responsibilities: <br><br>• Assist in the annual operating budget process by ensuring accurate and efficient processing of financial data<br>• Prepare financial reports for senior management using various tools and systems including ERP systems, budgeting software, and Microsoft products<br>• Undertake the documentation and evaluation of current financial processes, recommending improvements and efficiencies where necessary<br>• Handle data analytic reporting, providing detailed insights into company performance<br>• Participate in monthly income statement reviews with department heads, providing detailed analysis and feedback<br>• Communicate with vendors and internal associates to address queries and resolve issues <br>• Conduct reconciliation and auditing of company records, ensuring accuracy and completeness<br>• Investigate and analyze discrepancies in financial data, recommending resolutions and escalating issues as needed<br>• Assist with company projects as assigned, demonstrating flexibility and adaptability<br>• Develop reports for internal or external use as required, ensuring they accurately reflect company performance and projections<br>• Show initiative in identifying efficiencies in process flow, recommending improvements where necessary.Sr. Financial AnalystWe are on the lookout for an experienced Sr. Financial Analyst to join our team located in Sunbury, Pennsylvania. In this role, you'll be pivotal in the management of our annual operating budget process, creating financial reports for senior management, and participating in the evaluation and improvement of current processes. This role offers an opportunity to delve into data analytic reporting and to engage with various department heads for monthly income statement reviews.<br><br>Responsibilities:<br><br>• Aid in system implementations and testing, ensuring smooth transitions and accurate results.<br>• Conduct analysis for management and external auditors for both quarterly and annual analytical reviews.<br>• Keep procedure documentation current, ensuring all processes are accurately represented and easily accessible.<br>• Serve as a communication bridge between vendors and internal associates, answering questions and resolving issues.<br>• Investigate and analyze discrepancies, recommending solutions for issue resolution.<br>• Prepare and distribute various daily, weekly, and monthly reports as needed.<br>• Contribute to company projects as assigned, and expected to cross-train in multiple department positions.<br>• Develop reporting for internal or external use as required.<br>• Show initiative in improving process flow and identifying efficiencies.<br>• Undertake additional data analytic and compliance projects as assigned by management.PC TechnicianWe are offering a short-term contract employment opportunity for a PC Technician in LANCASTER, Pennsylvania. As part of our team, you will be tasked with setting up computer systems, mobile devices, and providing user onboarding support. You will also be responsible for basic issue troubleshooting and managing our support ticket system. <br><br>Responsibilities:<br>• Set up computer systems ensuring they are operational for use<br>• Configure mobile devices according to user needs<br>• Provide comprehensive onboarding support to new users<br>• Troubleshoot basic issues and provide timely solutions<br>• Manage the support ticket system effectively, ensuring all issues are attended to promptly<br>• Utilize your skills in Computer Hardware and MS Windows 10 to perform tasks efficiently<br>• Implement your ability in Basic Troubleshooting and Triage to resolve technical issues.