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18 results for Senior Data Engineer in Greenwich, CT

Software Engineer / Data Engineer
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 200000 - 225000 USD / Yearly
  • We are looking for a Software Engineer / Data Engineer to build and enhance internal platforms that support research, analytics, and investment workflows in New York, New York. This role combines product-minded software development with data engineering, giving you the opportunity to create scalable applications, shape technical architecture, and improve how teams access and use information. You will work closely with analysts and data specialists to turn complex needs into reliable tools that streamline decision-making and expand internal AI capabilities.<br><br>Responsibilities:<br>• Create and support internal applications, including dashboards, research platforms, and workflow solutions that improve day-to-day productivity across the firm.<br>• Develop and maintain AI-enabled internal systems such as application services, knowledge retrieval capabilities, agent-based tools, and monitoring frameworks for performance and quality.<br>• Collaborate with investment professionals and data science teams to convert research processes into stable, user-focused software products.<br>• Define technical direction for new systems, selecting appropriate architecture and establishing engineering standards that can scale with future development.<br>• Build backend services and data pipelines using Python, PySpark, and Databricks to support analytics, automation, and application functionality.<br>• Contribute to frontend experiences for internal users with modern web technologies such as Next.js, React, and interactive visualization tools.<br>• Design solutions that connect APIs, user interfaces, data storage, and cloud infrastructure into cohesive, maintainable platforms.
  • 2026-06-16T00:00:00Z
Senior Manager, Data & Analytics
  • Cedar Knolls, NJ
  • onsite
  • Permanent / Full Time
  • 125000 - 150000 USD / Yearly
  • <p>We are seeking a strategic and technically strong Senior Manager, Data &amp; Analytics to lead the development of a connected data ecosystem that transforms complex information into actionable business insights. Based in Morris County, NJ, this role will integrate data from commercial, digital, operational, and customer-facing channels to improve decision-making and drive business performance. The ideal candidate combines advanced analytical expertise with strong business acumen and can lead both hands-on execution and long-term strategy.</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><p>Enterprise Data Strategy &amp; Integration</p><ul><li>Design and manage a unified data ecosystem integrating sales, marketing, CRM, web analytics, and operational data.</li><li>Develop scalable data models and frameworks that provide full-funnel visibility from acquisition through retention and revenue.</li><li>Establish governance, validation, and data quality standards to ensure accuracy and consistency.</li></ul><p>Advanced Analytics &amp; Decision Science</p><ul><li>Develop scoring models, segmentation frameworks, and prioritization methodologies to identify growth opportunities.</li><li>Conduct statistical analysis, correlation studies, predictive modeling, and causal inference to uncover performance drivers.</li><li>Build attribution models to measure marketing and sales effectiveness.</li><li>Translate analytical findings into actionable business recommendations and strategic decision frameworks.</li></ul><p>Performance Optimization &amp; Measurement</p><ul><li>Create measurement frameworks spanning awareness, engagement, conversion, retention, and customer lifetime value.</li><li>Identify opportunities and friction points throughout the customer journey.</li><li>Define, monitor, and optimize KPIs aligned with business growth objectives.</li></ul><p>Data Quality &amp; Architecture</p><ul><li>Serve as the primary authority on data integrity, quality, completeness, and usability.</li><li>Develop methodologies for evaluating and scoring incoming datasets.</li><li>Design and document enterprise data architecture, data flows, schemas, and business logic.</li><li>Standardize key metrics, benchmarks, cohorts, scoring systems, and performance targets.</li></ul><p>Experimentation &amp; Insights</p><ul><li>Develop testing and experimentation frameworks to evaluate strategic initiatives.</li><li>Design learning agendas, hypotheses, test panels, and measurement criteria.</li><li>Perform statistical validation, significance testing, outlier detection, and impact analysis.</li><li>Deliver scalable reporting solutions and narrative-driven insights that support decision-making and execution.</li></ul><p>Strategic Leadership</p><ul><li>Partner with executive leadership on growth strategy, investment decisions, and performance optimization.</li><li>Model business scenarios, quantify trade-offs, and support prioritization decisions.</li><li>Continuously refine strategies through data-driven analysis and validation.</li></ul><p><br></p>
  • 2026-06-19T00:00:00Z
Workday Data Engineer
  • New York, NY
  • onsite
  • Temporary to Hire
  • 65 - 135 USD / Hourly
  • Job Responsibilities  Design, build, and maintain scalable ERP data pipelines for platforms such as Workday and enterprise systems  Own end‑to‑end lifecycle of ERP data pipelines (ingestion → transformation → delivery)  Support data conversion and migration initiatives (e.g., M&amp;A, system integrations)  Ensure pipeline reliability, recoverability, and stable production operations  Troubleshoot pipeline failures and resolve root causes of data defects and operational issues  Partner with business analysts and stakeholders to translate requirements into data solutions  Implement and enforce SDLC best practices (version control, code reviews, CI/CD, release management)  Develop and maintain data quality controls (freshness, completeness, anomaly detection, schema management)  Detect and manage schema drift and downstream data issues proactively  Build and maintain monitoring, alerting, and observability for data pipelines  Optimize performance, scalability, and cost of data workloads  Track operational KPIs (e.g., pipeline success rates, SLAs, incident trends, recovery times)  Create runbooks, documentation, and audit‑ready operational processes  Collaborate with data governance, security, and compliance teams on controls and data access  Support analytics, reporting, and integration teams with reliable, well‑governed datasets  Communicate effectively with technical and non‑technical stakeholders and escalate risks early 
  • 2026-07-08T00:00:00Z
Senior IT Consultant
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 90000 - 120000 USD / Yearly
  • We are looking for a Senior IT Consultant to join our team, supporting clients with technology-focused audit and advisory engagements. This role is ideal for someone who is detail oriented and can assess technology risk, strengthen control environments, and deliver practical recommendations that support business value. The position offers the opportunity to work across evolving areas such as cybersecurity, cloud platforms, data governance, enterprise applications, and emerging automation tools while partnering with stakeholders at multiple levels.<br><br>Responsibilities:<br>• Lead technology audit and advisory engagements by assessing IT risks, reviewing control design and effectiveness, and delivering clear conclusions for clients.<br>• Develop thorough audit documentation, including process narratives, flowcharts, testing approaches, control evaluations, and final reports that support actionable recommendations.<br>• Evaluate compliance with Sarbanes-Oxley requirements and other applicable control standards, with particular attention to technology-dependent processes and supporting evidence.<br>• Analyze environments involving cybersecurity, cloud solutions, privacy, disaster recovery, data governance, systems development, and major enterprise platforms to identify control gaps and improvement opportunities.<br>• Use data analysis, automation, and emerging technologies to improve audit execution, increase insight, and enhance the efficiency of testing procedures.<br>• Communicate complex technology issues, audit observations, and risk implications to client teams and executive stakeholders in a clear and business-focused manner.<br>• Mentor entry-level team members through review, coaching, and day-to-day guidance while helping coordinate work across engagement teams.<br>• Build strong client relationships by understanding business objectives, organizing findings effectively, and presenting practical recommendations that align with operational needs.
  • 2026-07-08T00:00:00Z
Senior Project Manager
  • New York, NY
  • remote
  • Temporary to Hire
  • 66.5 - 70 USD / Hourly
  • We are looking for an experienced Senior Project Manager to oversee large-scale client onboarding initiatives for a treasury operations environment in New York, New York. This contract opportunity is suited for a hands-on leader who can drive execution, coordinate cross-functional teams, and keep complex onboarding activity moving forward with clarity and accountability. The role requires strong communication skills, sound operational judgment, and the ability to work effectively with stakeholders across different teams and time zones.<br><br>Responsibilities:<br>• Lead end-to-end planning and delivery for high-volume client onboarding efforts, ensuring milestones, risks, and dependencies are actively managed.<br>• Partner closely with client services, operations, and other key stakeholders to coordinate onboarding activities and maintain alignment throughout the project lifecycle.<br>• Guide clients and internal teams through structured onboarding workflows, including information gathering, review steps, and issue resolution.<br>• Manage multiple concurrent onboarding assignments and related operational projects while maintaining quality, consistency, and timeline adherence.<br>• Facilitate meetings and working sessions with diverse stakeholder groups, including participants for whom English may not be a primary language.<br>• Support execution of project tracking, reporting, and status communication using tools such as spreadsheets and collaborative planning platforms.<br>• Work alongside business analysts and process contributors to incorporate documented workflows, swim lanes, and testing outcomes into delivery plans.<br>• Address ad hoc client-related project needs and help remove obstacles that may affect implementation progress or service readiness.
  • 2026-06-29T00:00:00Z
Senior Project Manager
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 120000 - 130000 USD / Yearly
  • <p>We are looking for an experienced Senior Project Manager to oversee construction projects for architectural metal and glass projects in New York, New York. This role is ideal for someone with a strong attention to detail and a background in construction management, particularly in managing commercial building projects. The successful candidate will play a key role in ensuring projects are delivered on time, within budget, and to the highest quality standards.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning and execution of commercial building projects, including both new construction and renovation efforts.</p><p>• Oversee procurement processes, ensuring timely and cost-effective acquisition of materials and services.</p><p>• Manage project timelines, budgets, and resources to ensure successful outcomes.</p><p>• Collaborate with architects, engineers, and contractors to coordinate project details and resolve any issues.</p><p>• Review and ensure compliance with design specifications, building codes, and safety regulations.</p><p>• Utilize project management software and tools to monitor progress and generate reports.</p><p>• Conduct regular site visits to assess project progress and address any on-site challenges.</p><p>• Develop and maintain strong relationships with vendors, suppliers, and subcontractors.</p><p>• Provide leadership and mentorship to project teams, fostering a culture of collaboration and excellence.</p><p>• Ensure all project documentation is accurate, up-to-date, and properly filed.</p><p><br></p><p>If this person is you, please apply to victoria.iacoviello@roberthalf</p>
  • 2026-07-02T00:00:00Z
Senior Business Analyst
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 150000 - 170000 USD / Yearly
  • <p>A fast-growing, VC-backed Fintech is currently looking for a Senior Business Analyst to join its team. This is a rare opportunity to join at the ground floor and help shape the future of decentralized financial infrastructure. This role is ideal for a structured, detail-oriented consultant or implementation specialist who loves being in the trenches of functional delivery. You&#39;ll partner closely with the CEO and cross-functional teams to design workflows, define requirements, operationalize processes, and serve as the connective tissue across the organization.</p><p><br></p><p>Responsibilities will include:</p><p>·      Lead requirements gathering via workshops, user interviews, and structured analysis</p><p>·      Develop crisp functional specifications, workflows, business rules, and front-end behavior docs</p><p>·      Map as-is/to-be processes and run gap analyses to improve efficiency and user experience</p><p>·      Facilitate client workshops and translate insights into requirements, decision logs, and product direction</p><p>·      Own UAT strategies, test cases, defect triage, and release readiness validation</p><p>·      Create training materials and support both internal and client onboarding</p><p>·      Drive alignment with product, engineering, UX, QA, and client-facing teams</p><p>·      Maintain project plans, risks, timelines, and cross-functional communication</p><p><br></p><p>For immediate consideration please contact Alex.Muzaurieta@roberthalf.</p>
  • 2026-07-01T00:00:00Z
Data Scientist
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 200000 - 225000 USD / Yearly
  • We are looking for a Data Scientist to join a fast-paced investment environment in New York, New York, where data-driven insight plays a central role in research and decision-making. This position will focus on turning complex datasets into practical analysis, scalable tools, and clear intelligence that support investment ideas. The ideal candidate brings strong technical depth, sound statistical judgment, and the ability to shape loosely defined questions into structured, repeatable research.<br><br>Responsibilities:<br>• Work closely with investment professionals to create quantitative studies, analytical frameworks, and practical tools that strengthen fundamental research workflows.<br>• Identify promising alternative data sources, assess their relevance and quality, and support their integration into the research process.<br>• Design and execute backtests, predictive models, and exploratory investigations to evaluate and refine investment hypotheses.<br>• Produce and maintain analyst-facing dashboards and reporting views within internal analytics environments.<br>• Convert one-off research requests into repeatable, clearly documented analyses that can be reused and scaled over time.<br>• Partner with engineering teams to define data needs, support ingestion processes, and improve dataset availability for research use.
  • 2026-06-16T00:00:00Z
Software Engineering Manager
  • New York, NY
  • onsite
  • Temporary / Contract
  • 79.1635 - 91.663 USD / Hourly
  • We are looking for an experienced Software Engineering Manager to lead contract-based software initiatives in New York, New York. This Contract position will oversee development efforts across web applications, APIs, and data-driven solutions, while guiding technical teams toward scalable and reliable delivery. The ideal candidate brings strong hands-on knowledge of JavaScript, PHP, MySQL, and emerging AI technologies, along with the leadership skills to drive execution and continuous improvement.<br><br>Responsibilities:<br>• Lead engineering teams in planning, building, and delivering software solutions that support business goals and technical standards.<br>• Direct the design and implementation of web applications, backend services, and API integrations using modern development practices.<br>• Oversee application architecture and database performance, with a focus on maintainability, scalability, and efficient use of MySQL.<br>• Collaborate with cross-functional stakeholders to define priorities, manage timelines, and ensure successful execution of contract deliverables.<br>• Guide the adoption and deployment of AI-enabled tools and models to improve product capabilities and operational outcomes.<br>• Establish development processes, code quality expectations, and review practices that promote reliable and secure software delivery.<br>• Mentor engineers and technical leads, providing feedback, coaching, and support for strong team performance.<br>• Manage technical changes or platform-related transitions as part of delivery responsibilities when required.
  • 2026-07-08T00:00:00Z
Salesforce Engineer (Remote)
  • River Edge, NJ
  • remote
  • Permanent / Full Time
  • 80000 - 100000 USD / Yearly
  • We are looking for a Salesforce Engineer to support legal teams in River Edge, New Jersey by shaping reliable, secure, and scalable platform solutions. This position blends hands-on administration, thoughtful technical design, and close partnership with internal stakeholders to improve workflows across multiple departments. The ideal candidate can translate operational needs into practical Salesforce capabilities while helping guide long-term platform direction within a governed engineering environment.<br><br>Responsibilities:<br>• Partner closely with assigned departments to learn their processes, identify pain points, and deliver Salesforce solutions that align with daily operations and broader business goals.<br>• Administer core platform functions, including user access, security settings, role structure, and permissions, with careful attention to protecting sensitive legal information.<br>• Build and support advanced automation using Salesforce Flow, such as screen flows, triggered automations, scheduled processes, reusable subflows, and background logic.<br>• Configure and maintain platform components such as custom objects, fields, record types, validation rules, page layouts, and related settings to support evolving business needs.<br>• Monitor data accuracy across the environment by addressing duplicates, improving data standards, and reinforcing overall system integrity.<br>• Manage sandbox usage, coordinate releases, and promote disciplined deployment practices to support stable delivery across the organization.<br>• Create dashboards and reporting tools that give attorneys and firm leadership meaningful insight into matters, intake activity, and business development performance.<br>• Develop and maintain straightforward Apex solutions when declarative tools are not sufficient, and collaborate on minor Lightning Web Component updates when interface adjustments are needed.<br>• Support integrations between Salesforce and connected platforms such as case management, document management, billing, and intake systems.<br>• Maintain a prioritized roadmap for supported departments, document architectural decisions, and recommend the most effective path among configuration, custom development, or third-party tools.
  • 2026-07-10T00:00:00Z
Senior Accountant
  • Stamford, CT
  • onsite
  • Temporary / Contract
  • 40 - 50 USD / Hourly
  • <p><strong>Contract Senior Accountant for LOA Coverage</strong></p><p><strong>Job Title:</strong> Contract Senior Accountant</p><p><strong>Job Type:</strong> Contract / Leave of Absence Coverage</p><p><strong>Job Summary:</strong></p><p>We are seeking a Contract Senior Accountant to provide leave of absence coverage and support advanced accounting functions. The ideal candidate will have 6+ years of accounting experience and a strong background in month-end close, reconciliations, financial reporting, and process improvement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead month-end and year-end close activities</li><li>Prepare and review journal entries and account reconciliations</li><li>Analyze financial statements and supporting schedules</li><li>Assist with internal and external audit requests</li><li>Maintain the integrity of the general ledger and ensure accurate reporting</li><li>Identify and resolve accounting issues in a timely manner</li><li>Support process improvements and internal control adherence</li><li>Assist with special projects and cross-functional accounting support</li></ul><p><br></p>
  • 2026-06-29T00:00:00Z
Senior Accountant
  • Farmingdale, NY
  • onsite
  • Temporary / Contract
  • 75000 - 110000 USD / Yearly
  • <p>Amazing opportunity for you to utilize your diverse skills within different organizations.</p><p>Providing our clients with TOP TALENT is our mission and we need YOU to continue to make it happen.</p><p>If you are a Senior Accountant who likes to help companies stay on track and improve their processes, this job may be for you!</p><p>On site position on Long Island, our clients are located in Suffolk and Nassau counties, you need to travel to both. </p><p>Rewarding career opportunity with excellent benefits, contact me to find out more!</p><p>Salary commensurates with experience.</p>
  • 2026-06-19T00:00:00Z
Senior Accountant
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 110000 - 115000 USD / Yearly
  • <p>Join a high-growth organization that&#39;s redefining the workplace experience through a portfolio of premium brands and innovative, experience-driven offerings. With an entrepreneurial culture and an ambitious growth strategy, our client is committed to building and serving local communities in NYC. </p><p><br></p><p>As the real estate portfolio continues to expand, the CFO is seeking a <strong>Senior Accountant</strong> to play a key role in supporting financial operations across multiple business units. Working closely with senior leadership, the Senior Accountant will help strengthen financial reporting, improve accounting processes, and build the scalable infrastructure needed to support continued business expansion.</p><p>This is an excellent opportunity for an accounting professional who thrives in a fast-paced, collaborative environment and wants to make a visible impact. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare monthly, quarterly, and annual financial statements while supporting the month-end and year-end close process</li><li>Manage day-to-day accounting activities, including accounts payable, accounts receivable, bank reconciliations, and cash management</li><li>Assist with budgeting, forecasting, cash flow analysis, and financial reporting to support business decisions</li><li>Ensure compliance with GAAP, internal controls, tax requirements, and audit </li></ul><p><br></p>
  • 2026-06-26T00:00:00Z
Senior Accountant
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 110000 - 125000 USD / Yearly
  • <p>Our client is expanding its portfolio of highly recognizable consumer brands and is seeking a qualified Senior Accountant to support this exciting phase of growth.</p><p><br></p><p>Through strategic acquisitions and the continued expansion of its eCommerce channels, the company is investing heavily in its accounting and finance organization. This newly created position reports directly to the Controller and follows a hybrid work schedule.</p><p><br></p><p>The Senior Accountant will play a critical role in the organization&#39;s financial operations, taking ownership of complex accounting areas, managing key month-end close activities, and ensuring the accuracy and integrity of financial reporting. In addition, the role will partner with leadership on automation initiatives, process improvements, and system optimization efforts designed to support scalability and operational excellence.</p><p><br></p><p>This is an excellent opportunity for an accounting professional who thrives in a fast-paced, growth-oriented environment and is eager to contribute to strategic initiatives while helping build a best-in-class finance function.</p><p><br></p><p>Responsibilities: </p><ul><li>Manage month-end close activities for assigned balance sheet and income statement accounts, ensuring accurate and timely reporting.</li><li>Reconcile revenue from 3rd party payment processors, including marketplace transactions across multiple sales channels.</li><li>Assist with sales tax reconciliations, tax accruals, and coordination with external tax advisors.</li><li>Prepare intercompany reconciliations and support consolidations and foreign currency accounting.</li><li>Support year-end audits, bank examinations, and accounting documentation efforts.</li></ul><p>For immediate consideration please contact Kristin.Kelleher@roberthalf.</p>
  • 2026-06-24T00:00:00Z
Senior Accountant
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 90000 - 100000 USD / Yearly
  • We are looking for an experienced Senior Accountant to join our team in New York, New York. This role is responsible for managing critical accounting functions, supporting accurate financial reporting, and ensuring close activities are completed on schedule. The ideal candidate brings strong technical accounting knowledge, sound judgment, and a continuous improvement mindset to a fast-paced environment.<br><br>Responsibilities:<br>• Manage designated accounting functions, including revenue and intercompany activity, with a focus on accurate and complete financial records.<br>• Create and evaluate journal entries, reconciliations, and analytical reviews to support the integrity of the general ledger.<br>• Lead monthly, quarterly, and annual close activities for assigned areas, ensuring deadlines are met and deliverables are completed to a high standard.<br>• Perform key internal control procedures and keep supporting documentation current for all owned accounting processes.<br>• Prepare schedules, reporting packages, and financial analyses that contribute to external and internal reporting requirements.<br>• Recommend and carry out process enhancements that improve efficiency, accuracy, and consistency across accounting operations.<br>• Assist with implementation of new tools and systems, as well as ad hoc initiatives and special projects as needed.
  • 2026-06-24T00:00:00Z
Senior Manager - Cyber Security and Compliance
  • New York, NY
  • onsite
  • Temporary to Hire
  • 98.9615 - 114.587 USD / Hourly
  • We are looking for an experienced cybersecurity leader to guide security strategy and compliance efforts for a growing organization in New York, New York. This contract opportunity with potential for a permanent role is ideal for someone who can connect business priorities with practical security planning, executive reporting, and long-term risk reduction. The role will shape enterprise security direction while supporting day-to-day decision-making with a strong focus on measurable outcomes and governance.<br><br>Responsibilities:<br>• Create and evolve a long-range cybersecurity strategy that supports organizational goals and anticipated business needs.<br>• Lead enterprise risk reviews on a recurring basis, identify the most critical exposures, and develop prioritized remediation approaches.<br>• Set the direction for security architecture by defining target-state capabilities and mapping phased adoption plans.<br>• Develop meaningful security measurements and reporting tools that provide leadership with clear visibility into performance and risk posture.<br>• Prepare and deliver recommendations to senior stakeholders, translating security priorities into business value, investment rationale, and actionable plans.<br>• Manage competing priorities by balancing strategic security programs with immediate operational and compliance requirements.<br>• Oversee annual security budget planning, including resource forecasting and justification for technology, staffing, and program investments.
  • 2026-06-19T00:00:00Z
Senior Project Accountant
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 95000 - 100000 USD / Yearly
  • <p>Join a nationally recognized design firm known for delivering innovative and impactful solutions on a global scale. As the Senior Project Accountant, you will play a key role in supporting the financial success of large-scale projects from inception through completion. This position offers broad exposure to project budgeting, financial reporting, forecasting, and client billing.</p><p><br></p><p>While partnering closely with project managers and firm leadership, the Senior Project Accountant can make a big financial contribution. This is an excellent opportunity for an accounting professional who enjoys working in a collaborative, creative environment and is looking for long-term career growth with a respected industry leader. Additionally, the firm offers impressive benefits and a hybrid work schedule. </p><p><br></p><p>For immediate consideration please email Kristin.Kelleher@roberthalf. Apply today!</p><p><br></p><p><strong>Responsibilities Include: </strong></p><ul><li>Manage project budgets and track financial performance</li><li>Monitor costs and expenses</li><li>Review invoices, vendor payments, and subcontractor billings</li><li>Prepare financial reports on project performance</li><li>Manage client billing and support revenue recognition</li></ul><p><br></p>
  • 2026-06-24T00:00:00Z
Senior Manager, IT Support
  • New York, NY
  • remote
  • Temporary / Contract
  • 55 - 65 USD / Hourly
  • <p>We are looking for an experienced Senior Manager, IT Support to lead enterprise support operations for a dynamic organization based in New York, NY. This Long-term Contract position requires a strategic leader who can guide globally distributed teams, strengthen service delivery practices, and partner across the business to improve technology support at scale. The ideal candidate brings deep expertise in service management platforms, operational governance, and team development within fast-moving technology environments.</p><p><br></p><p>Responsibilities:</p><p>• Lead IT support operations across multiple regions and time zones, ensuring consistent service coverage and strong team coordination in a global support model.</p><p>• Shape and enforce scalable service management practices covering incidents, service requests, change control, governance standards, and escalation procedures.</p><p>• Oversee the administration and optimization of enterprise support platforms such as Jira Service Management, Console, Atomicwork, or similar tools used for service delivery.</p><p>• Partner with Platform Engineering and related technical teams to improve automation, access controls, and identity-related support processes within environments such as Okta and Active Directory.</p><p>• Guide the organization through large-scale tooling or platform changes, maintaining service continuity and clear communication throughout implementation.</p><p>• Develop team members into trusted escalation points and emerging leaders by coaching individual contributors and encouraging greater ownership.</p><p>• Build strong working relationships with stakeholders across HR, Legal, Security, Finance, and business leadership to advance support initiatives and operational improvements.</p><p>• Use agile ways of working along with tools such as Jira and Confluence to manage priorities, document processes, and track program execution.</p><p>• Support enterprise technology environments involving computer hardware, configuration management, Cisco technologies, and backup-related systems as part of broader service operations.</p>
  • 2026-07-08T00:00:00Z