20 results for Customer Service Representative in Grapevine, TX

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Plano, Texas. This role is integral to our operations, requiring the processing of customer applications, upkeep of customer records, and resolution of customer inquiries. The successful candidate will also monitor customer accounts and execute appropriate actions. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain precise records of customer interactions, transactions, and feedback • Respond to customer inquiries through phone, email, and live chat in a detail oriented and timely manner • Process orders, track shipments, and provide real-time updates to customers • Proactively support customer accounts to anticipate potential issues • Assist customers in understanding product details, nutritional information, and compliance with food service programs • Work collaboratively with sales, logistics, and operations teams to ensure efficient order fulfillment and customer satisfaction • Resolve customer concerns by offering tailored solutions and escalating complex issues when necessary • Develop strong relationships with assigned customers by understanding their unique needs

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative based in Coppell, Texas. This role is central to our operations and will involve direct interaction with clients, processing orders, and coordinating with internal departments. Responsibilities: • Handle customer inquiries via phone, fax, online chat, or email and provide accurate information • Accurately process customer orders in a timely manner • Work closely with internal departments, including the warehouse, to coordinate special orders, rush orders, emergency orders, or address order/shipment discrepancies • Manage customer return requests and provide details on product availability and backorders • Maintain detailed and accurate documentation of all communications and actions • Utilize Microsoft Excel and Microsoft Word for data entry and order entry • Schedule appointments and manage allocation and backorder release directly with clients • Escalate critical or complex issues to the appropriate level of management professionally • Meet departmental and individual goals such as schedule adherence, average handle time, attendance, and call quality • Perform other duties as assigned.

Customer Experience Specialist A client of ours is looking to hire a customer-oriented service representative who can answer inbound calls from customers and clients and answer any questions they may have regarding their account. Responsibilities<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>

Account Manager A client of ours is currently looking to bring on a customer service representative who can provide white glove customer service to their high end buyers. In this role you will be responsible for acting as a liaison between customers and various internal departments by supporting customer inquiries /questions. In this role you will be the first point of contact for the customer and you are responsible for assisting and resolving any issues that arise. Job Duties Include:<ul><li>Client/customer support</li><li>Acting as a gate keeper for client communication</li><li>Communicating via phone and email (there are more emails than calls)</li><li>Must have really strong interpersonal skills over phone and email</li><li>Addressing client needs and updating customer accounts </li><li>Processing customer orders product in system</li><li>Navigating various customer issues</li></ul>

Order Entry Specialist A client of ours is looking to hire an order processing specialist to help enter their customer orders into the data base. In this role you will be responsible for communicating with internal and external parties to ensure that orders are processed in a timely manner for the customer! ORDER PROCESSING SPECIALIST DUTIES• New order entry o Entering customer PO’s into NetSuite and reviewing price, availability, shipment method and all other details and Advising internal team of any corrections needed or any discrepancies• Communicating with customer as instructed to make corrections to PO and ensuring revised PO is received and corrected• Assisting freight coordinator with booking freight and package shipments, and providing shipping documents to warehouse team and internal personnel• Contacting freight carriers who are late picking up confirmed shipments• Communicating effectively with sales rep, customer service team, warehouse team, & freight coordinator to ensure timely delivery to customer• Providing customers with shipment status and tracking details as orders are shipped• Communicating back order/stock status to various stakeholders as instructed• Communicating with accounting to adjust inventory if errors are identified• Fielding customer questions and complaints and owning responsibility for resolving• Assembling and providing marketing materials to customer• Other tasks and responsibilities as assigned

Member Support Specialist 2 We are on the lookout for a Member Support Specialist based in Plano, Texas. This position involves managing daily operations, handling customer service tasks, and utilizing various tech tools to ensure smooth and efficient workplace operations. Responsibilities:• Serve as a primary contact for employees and visitors, ensuring a welcoming and seamless experience • Handle inquiries and provide assistance related to workplace services and amenities • Manage check-in procedures and provide necessary information to enhance visitor experience • Utilize tools like G Suite for effective communication, documentation, and calendar management • Track workplace-related requests and issues through Jira • Collaborate with security and onsite management to address maintenance, deliveries, and other operational needs • Coordinate calendars for meetings, events, and appointments to ensure effective use of shared spaces

Tax Preparer Are you passionate about providing accurate and efficient tax preparation services? Do you thrive in a dynamic environment where your expertise in tax laws and regulations makes a real difference for clients? If so, we invite you to apply for the position of Tax Preparer at our esteemed and fast growing firm. This position is based in Keller or Hurst, and Southlake, TX, providing an opportunity to work in diverse communities and expand your detail oriented network. Job Description: As a Tax Preparer, you will play a pivotal role in our client-centric approach to tax services. Your responsibilities will include: Conducting thorough client interviews to gather necessary tax information and ensure compliance with tax laws and regulations. Processing various tax returns including 1040, 1065, and 1120s, with precision and adherence to established guidelines. Preparing and completing tax returns accurately and efficiently, minimizing errors and ensuring timely filing. Staying abreast of changes in tax laws and regulations to provide clients with up-to-date guidance. Building and maintaining strong client relationships through exceptional customer service and proactive communication. Upholding strict confidentiality and ensuring the security of client information and documents. Performing bookkeeping tasks during the tax off-season to support firm operations.

Bilingual Japanese Receptionist We are offering a direct hire/permanent Receptionist role for a real estate firm located in Dallas, Texas. This role is crucial in ensuring a positive experience for clients, visitors, and employees, while effectively supporting the daily operations of our office. Responsibilities• Act as a friendly and detail-oriented first point of contact, greeting and assisting visitors, clients, and employees.• Facilitate seamless communication by managing phone calls, emails, and in-person inquiries.• Ensure smooth daily operations by maintaining an organized reception area, scheduling appointments, and managing office supplies.• Provide administrative support, which includes data entry, filing, and handling mail and packages.• Deliver exceptional customer service by addressing inquiries and directing visitors to the appropriate personnel.• Coordinate meetings by scheduling and preparing conference rooms, setting up necessary materials, and arranging refreshments as required.• Foster strong relationships by understanding and respecting clients' cultural and business etiquette.• Utilize bilingual abilities to interact and communicate effectively in both Japanese and English.

Receptionist We are offering a short term contract employment opportunity for a Receptionist in Dallas, Texas. In this role, you will be the first point of contact for our clients and visitors, providing excellent customer service and maintaining a welcoming office environment. You will also be responsible for managing conference room bookings, catering orders, and ensuring the office is well-stocked and clean. Responsibilities: • Greet clients and visitors upon arrival, ensuring a positive and welcoming environment • Efficiently manage the booking of conference rooms and visitor offices • Order catering and food for events and lunches, coordinating with vendors as necessary • Maintain cleanliness and organization of the conference room and office space • Ensure office supplies are well-stocked and reorder items as necessary • Handle incoming and outgoing mail, sorting and distributing as appropriate • Operate a multi-line phone system, answering and transferring calls as required • Accept and manage deliveries, maintaining accurate records • Handle sensitive and/or confidential documents and information with discretion • Communicate effectively with managers and clients regarding job or deadline issues • Perform other administrative tasks as assigned by management.

Collections Specialist We are in search of a diligent Collections Specialist to be a part of our team in the financial services sector, based in Denton, Texas. This role offers a long term contract employment opportunity where you will handle the processing of customer applications, upkeep of precise customer records, and resolution of customer inquiries. You will also monitor customer accounts and take necessary action. Responsibilities: • Efficiently handle customer credit applications processing • Safeguard the maintenance of precise customer credit records • Enhance customer relations and provide high-quality service • Increase account volume through effective customer solicitations • Adhere to all company policies and State and Federal lending regulations • Mitigate delinquent debt through suitable telephone collection activities • Ensure all payments and fees are posted to customer accounts in accordance with company policy • Perform data entry of loan application and documents • Facilitate and process credit loan applications • Sign checks for loans, expenses, and money remittances as per the manager's direction.

Collections Specialist We are offering an exciting opportunity in Carrollton, Texas, for a Collections Specialist to join our team. This role will involve significant interaction with insurance companies and operational teams, focusing on commercial collections. The job function requires a keen understanding of accounts receivable and collections processes, and will involve the use of systems such as NetSuite and Microsoft Excel. Responsibilities: • Engage in frequent communication with insurance companies to collect on invoices related to reconstruction work. • Manage the process of invoicing periodically throughout the duration of projects. • Handle collections of mitigation invoices from the insurance carrier, which may sometimes involve collecting from homeowners or business owners. • Ensure accurate and efficient processing of customer credit applications. • Maintain precise customer credit records. • Monitor customer accounts and take necessary action based on their status. • Collect on supplemental invoices, ensuring all payments are made in a timely manner. • Respond to and resolve customer inquiries, providing high-quality customer service. • Utilize systems such as NetSuite and Microsoft Excel to manage and track collection processes. • Work closely with operation teams to understand and streamline collection processes.

Tax Manager - Public We are on the hunt for a meticulous Tax Manager to join our team in the detail oriented Services industry located in Southlake, Texas. As a Tax Manager, your role will be pivotal in handling complex tax returns, partnership tax returns, and corporate tax returns. You will be expected to apply your skills and expertise to ensure tax compliance and accuracy, contributing significantly to our team's success. Responsibilities: • Lead and manage the preparation and review of complex tax returns • Supervise the preparation of partnership tax returns and ensure their accuracy • Oversee the process of corporate tax return preparation and validate its correctness • Conduct tax research and planning to optimize tax strategies • Collaborate with other team members to improve tax procedures and policies • Identify and mitigate tax risks • Coordinate and manage audit processes • Stay updated with industry trends and changes in tax laws • Provide support and guidance to entry level staff members in the team • Maintain relationships with clients and provide exceptional customer service. Resume via LinkedIn - Hemant Dahya

Administrative Customer Coordinator We are in search of an Administrative Customer Coordinator for a contract to permanent hire job opportunity with a construction company located in Hutchins, Texas. As an Administrative Customer Coordinator your focus will be on managing customer accounts, creating and handling documents, and facilitating effective communication with customers. This is a contract-to-hire employment opportunity that will allow you to contribute in a significant way to our operations. Responsibilities:• Set up and maintain customer accounts, including locations and contacts.• Communicate with existing clients, keeping ERP system up to date.• Generate and oversee required documentation, such as quote headers, PIFs, sales orders, and order acknowledgments.• Develop quote headers for project leads and jot down detailed follow-up notes on open quotes.• Oversee the booking process for new orders.• Review, complete, and file sales orders and related project information.• Coordinate contracts and change orders, and ensure fully executed versions are filed properly.• Request, maintain, and send insurance certificates and additional documentation as required by contracts.• Dispatch quotes, project info forms, and customer order acknowledgments.• Inform team members about important updates such as newly booked orders.• Ensure orders adhere to booking procedures.• Warmly welcome guests at the office.• Utilize Microsoft Office Suite (Word, Excel, Outlook, Teams), and CRM software proficiently.• Perform any other responsibilities as assigned.

Interim Chief Accounting Officer Management Resources is seeking an Interim Chief Accounting Officer / Controller for a 5 month project. The Chief Accounting Officer oversees the accounting operations of the company, including development, compliance, and ongoing maintenance of internal control policies and procedures, corporate accounting, regulatory and financial reporting, financial analysis, accounts payable, accounts receivable, and fixed assets. This is 100% remote within the United States. Duties for the Interim Chief Accounting Officer:• Guiding financial decisions by establishing, monitoring, and enforcing policies and procedures• Protecting assets by establishing, monitoring, and enforcing internal controls• Development of accounting policies and procedures for the company. As the company continues to grow and expand the business need to reassess and propose new policies and procedures to address the evolving business needs• Identifying, developing, and documenting accounting issues and making recommendations using independent judgment concerning areas being reviewed• Working closely, collaboratively, and strategically with the Finance leaders and CFO to identify, and prevent control breakdowns in higher risk areas that could damage the organization’s brand, business sustainability, or customer loyalty• Monitoring and confirming financial condition by conducting audits; providing information to external auditors.• Tax strategy and planning, including coordination and review of income tax returns and federal and state financial reports in accordance with finance lending licenses• Staying abreast of new accounting principles, SEC reporting and general trends within the financial services industry• Developing, improving and issuing timely monthly financial records for Executive Management, Committees, and Board of Directors• Providing status of financial condition by collecting, interpreting, and reporting financial data• Preparing special reports by collecting, analyzing, and summarizing information and trends• Complying with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; filing financial reports

Collections Specialist A client of ours in Dallas is seeking a motivated AR/Collections Specialist to take the lead on monitoring past-due accounts, contacting customers for payment, and resolving outstanding balances. In addition to collection efforts, this role also supports general accounts receivable functions including posting payments, setting up customer accounts, and responding to billing inquiries by phone and Responsibilities: Responsibilities • Monitor and manage shared AR email inbox; respond to customer payment inquiries• Answer inbound phone calls related to billing, payment status, and account questions• Review and maintain the accounts receivable aging report• Perform regular collection efforts through phone calls and emails to customers with past-due balances• Escalate delinquent accounts as needed and coordinate with sales teams on account status• Assist in setting up new customer accounts, including verifying tax forms and billing preferences• Check credit box and review account standing when new service orders are submitted• Prepare and share aging or collection reports with management and relevant departments• Post credit card, check, and ACH payments accurately to customer accounts

Corporate Receptionist A client of ours is looking to hire a corporate front desk receptionist! In this role you will be responsible for supporting the Company's Dallas Office facility at the main lobby reception desk. Greets incoming visitors, provides badge access, routes incoming calls to the correct person/department. Essential Duties And Responsibilities<ul><li>Answer telephones, screen and direct calls, provide information to callers</li><li>Take and relay messages for the company and department</li><li>Greet guests and visitors</li><li>Direct guests to the correct location and/or page the person they are visiting</li><li>Call transportation/taxi for employees and visitors when needed</li><li>Collect access badges for employees who depart</li><li>Orders company supplies such as badge reels and access badges</li><li>Schedule conference room appointments and assist with meeting room setup</li><li>Arrange catering upon request</li><li>Coordinate courier pickups and deliveries</li><li>Prepare letters, documents, e-mails or correspondences at the request of the department</li><li>Setup employees and contractors with access badges and submit for approval</li><li>Submit work orders for maintenance issues</li><li>Attend to any requests sent to Corporate Services team</li><li>Duties or projects as assigned by the Sr. Manager - Corp Services</li><li>Responsible for booking and keeping track of company vehicles which includes keeping track of when oil changes are needed, reporting when vehicles needs cleaning, etc.</li><li>Maintains security by following procedures; monitoring logbook; issuing visitor badges.</li><li>Support and assist traveling executives as needed</li><li>Manage invoices and new vendor setup</li><li>Keep all department databases up to date</li><li>Training backup employees as needed</li><li>Notify security when visitors will be parking in company garage</li><li>Work with safety department to notify employees of any emergencies, also comply with fire warden trainings/certification.</li></ul>

Collections Specialist III We are offering an engaging opportunity for a Collections Specialist III in the transport industry, based in Plano, Texas. The successful candidate will be tasked with managing client accounts, resolving billing issues, and ensuring accurate record-keeping. This role presents a long-term contract employment opportunity. Responsibilities:• Liaise effectively with customers and internal departments to address and resolve billing issues.• Utilize Excel extensively to streamline the collection processes.• Act as a point of contact for clients, conducting calls and sending emails to reduce account balances.• Correct any discrepancies or issues with billing promptly and accurately.• Undertake the responsibility of ensuring that work on accounts is updated correctly.• Administer claims while ensuring adherence to the collections processes.• Answer inbound calls and handle any related accounts receivable (AR) activities.• Regularly review and manage the aging report.• Perform billing functions as per the established standards and protocols.

Receptionist We are providing an excellent opportunity for a Receptionist in the corporate industry, located in Dallas, Texas. As a Receptionist, you will play a crucial role in managing the front desk operations, facilitating internal and external communications, and handling confidential documents with utmost discretion. This role offers a short term contract employment opportunity. Responsibilities: • Efficiently manage a multi-line phone system, ensuring all incoming calls are answered and transferred appropriately. • Handle the receipt and sorting of incoming mail and deliveries, maintaining an organized and efficient system. • Maintain and update phone lists for internal use, ensuring accuracy of information. • Conduct administrative tasks, including the handling of sensitive and confidential documents and information. • Collaborate with the team on various projects, ensuring timely completion and adherence to deadlines. • Possess excellent verbal and written communication skills to effectively interact with various stakeholders. • Utilize experience in switchboard operations to manage incoming and outgoing calls. • Leverage experience in a legal, banking, or corporate environment to enhance operational efficiency. • Apply knowledge of receptionist duties and hiring processes to ensure smooth workflow.

Receptionist We are offering a short term contract employment opportunity for an efficient Receptionist in Dallas, Texas. The chosen candidate will be a key player in our team, handling a variety of tasks ranging from managing calls on our multi-line phone system to handling confidential documents. This role is an integral part of our operations and requires a detail-oriented individual with a strong background in similar roles, preferably within banking or large corporate environments. Responsibilities: • Answering and directing calls using a multi-line phone system • Receiving and sorting mail and deliveries promptly • Handling additional assignments as required • Managing sensitive and confidential documents with utmost discretion • Communicating effectively with the manager and clients regarding job or deadline issues • Maintaining updated phone lists for easy access and reference • Applying your experience in receptionist duties and switchboard operations to ensure smooth running of front office operations • Leveraging your excellent verbal and written communication skills to interact effectively with all levels of the organization.

Billing & Collections Specialist We are on the hunt for a proficient Billing & Collections Specialist to join our team in the commercial construction industry. Based in Dallas, Texas, this role will involve overseeing the billing and collections process, as well as managing accounts receivable. The individual will be expected to handle tasks such as progress billing, commercial collections, and project billing. Responsibilities: • Oversee the process of progress billing in order to ensure accurate and timely invoicing • Manage commercial collections from property management companies and multi-family property managers • Develop and implement Standard Operating Procedures (SOPs) related to billing and collections • Handle project billing and recurring billing tasks with precision • Assist in cash applications as required • Utilize accounting software systems to maintain accurate records and enhance efficiency • Conduct audits on billing functions to ensure compliance and accuracy • Manage work-in-progress (WIP) accounts to ensure they are up-to-date and accurate • Use QuickBooks for billing and collections tasks • Handle billing and collections for commercial real estate and commercial construction projects • Ensure telecommunications billing is managed accurately and efficiently • Oversee utility billing to ensure accuracy and efficiency.