12 results for Csr in Grapevine, TX

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Plano, Texas. This role is integral to our operations, requiring the processing of customer applications, upkeep of customer records, and resolution of customer inquiries. The successful candidate will also monitor customer accounts and execute appropriate actions. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain precise records of customer interactions, transactions, and feedback • Respond to customer inquiries through phone, email, and live chat in a detail oriented and timely manner • Process orders, track shipments, and provide real-time updates to customers • Proactively support customer accounts to anticipate potential issues • Assist customers in understanding product details, nutritional information, and compliance with food service programs • Work collaboratively with sales, logistics, and operations teams to ensure efficient order fulfillment and customer satisfaction • Resolve customer concerns by offering tailored solutions and escalating complex issues when necessary • Develop strong relationships with assigned customers by understanding their unique needs

Customer Experience Specialist A client of ours is looking to hire a customer-oriented service representative who can answer inbound calls from customers and clients and answer any questions they may have regarding their account. Responsibilities<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>

Corporate Receptionist A client of ours is looking to hire a corporate front desk receptionist! In this role you will be responsible for supporting the Company's Dallas Office facility at the main lobby reception desk. Greets incoming visitors, provides badge access, routes incoming calls to the correct person/department. Essential Duties And Responsibilities<ul><li>Answer telephones, screen and direct calls, provide information to callers</li><li>Take and relay messages for the company and department</li><li>Greet guests and visitors</li><li>Direct guests to the correct location and/or page the person they are visiting</li><li>Call transportation/taxi for employees and visitors when needed</li><li>Collect access badges for employees who depart</li><li>Orders company supplies such as badge reels and access badges</li><li>Schedule conference room appointments and assist with meeting room setup</li><li>Arrange catering upon request</li><li>Coordinate courier pickups and deliveries</li><li>Prepare letters, documents, e-mails or correspondences at the request of the department</li><li>Setup employees and contractors with access badges and submit for approval</li><li>Submit work orders for maintenance issues</li><li>Attend to any requests sent to Corporate Services team</li><li>Duties or projects as assigned by the Sr. Manager - Corp Services</li><li>Responsible for booking and keeping track of company vehicles which includes keeping track of when oil changes are needed, reporting when vehicles needs cleaning, etc.</li><li>Maintains security by following procedures; monitoring logbook; issuing visitor badges.</li><li>Support and assist traveling executives as needed</li><li>Manage invoices and new vendor setup</li><li>Keep all department databases up to date</li><li>Training backup employees as needed</li><li>Notify security when visitors will be parking in company garage</li><li>Work with safety department to notify employees of any emergencies, also comply with fire warden trainings/certification.</li></ul>

Collections Specialist We are offering an exciting opportunity in Carrollton, Texas, for a Collections Specialist to join our team. This role will involve significant interaction with insurance companies and operational teams, focusing on commercial collections. The job function requires a keen understanding of accounts receivable and collections processes, and will involve the use of systems such as NetSuite and Microsoft Excel. Responsibilities: • Engage in frequent communication with insurance companies to collect on invoices related to reconstruction work. • Manage the process of invoicing periodically throughout the duration of projects. • Handle collections of mitigation invoices from the insurance carrier, which may sometimes involve collecting from homeowners or business owners. • Ensure accurate and efficient processing of customer credit applications. • Maintain precise customer credit records. • Monitor customer accounts and take necessary action based on their status. • Collect on supplemental invoices, ensuring all payments are made in a timely manner. • Respond to and resolve customer inquiries, providing high-quality customer service. • Utilize systems such as NetSuite and Microsoft Excel to manage and track collection processes. • Work closely with operation teams to understand and streamline collection processes.

Member Support Specialist 2 We are on the lookout for a Member Support Specialist based in Plano, Texas. This position involves managing daily operations, handling customer service tasks, and utilizing various tech tools to ensure smooth and efficient workplace operations. Responsibilities:• Serve as a primary contact for employees and visitors, ensuring a welcoming and seamless experience • Handle inquiries and provide assistance related to workplace services and amenities • Manage check-in procedures and provide necessary information to enhance visitor experience • Utilize tools like G Suite for effective communication, documentation, and calendar management • Track workplace-related requests and issues through Jira • Collaborate with security and onsite management to address maintenance, deliveries, and other operational needs • Coordinate calendars for meetings, events, and appointments to ensure effective use of shared spaces

Receptionist We are offering a short term contract employment opportunity for a Receptionist in Dallas, Texas. In this role, you will be the first point of contact for our clients and visitors, providing excellent customer service and maintaining a welcoming office environment. You will also be responsible for managing conference room bookings, catering orders, and ensuring the office is well-stocked and clean. Responsibilities: • Greet clients and visitors upon arrival, ensuring a positive and welcoming environment • Efficiently manage the booking of conference rooms and visitor offices • Order catering and food for events and lunches, coordinating with vendors as necessary • Maintain cleanliness and organization of the conference room and office space • Ensure office supplies are well-stocked and reorder items as necessary • Handle incoming and outgoing mail, sorting and distributing as appropriate • Operate a multi-line phone system, answering and transferring calls as required • Accept and manage deliveries, maintaining accurate records • Handle sensitive and/or confidential documents and information with discretion • Communicate effectively with managers and clients regarding job or deadline issues • Perform other administrative tasks as assigned by management.

Bilingual Japanese Receptionist We are offering a direct hire/permanent Receptionist role for a real estate firm located in Dallas, Texas. This role is crucial in ensuring a positive experience for clients, visitors, and employees, while effectively supporting the daily operations of our office. Responsibilities• Act as a friendly and detail-oriented first point of contact, greeting and assisting visitors, clients, and employees.• Facilitate seamless communication by managing phone calls, emails, and in-person inquiries.• Ensure smooth daily operations by maintaining an organized reception area, scheduling appointments, and managing office supplies.• Provide administrative support, which includes data entry, filing, and handling mail and packages.• Deliver exceptional customer service by addressing inquiries and directing visitors to the appropriate personnel.• Coordinate meetings by scheduling and preparing conference rooms, setting up necessary materials, and arranging refreshments as required.• Foster strong relationships by understanding and respecting clients' cultural and business etiquette.• Utilize bilingual abilities to interact and communicate effectively in both Japanese and English.

Collections Specialist A client of ours in Dallas is seeking a motivated AR/Collections Specialist to take the lead on monitoring past-due accounts, contacting customers for payment, and resolving outstanding balances. In addition to collection efforts, this role also supports general accounts receivable functions including posting payments, setting up customer accounts, and responding to billing inquiries by phone and Responsibilities: Responsibilities • Monitor and manage shared AR email inbox; respond to customer payment inquiries• Answer inbound phone calls related to billing, payment status, and account questions• Review and maintain the accounts receivable aging report• Perform regular collection efforts through phone calls and emails to customers with past-due balances• Escalate delinquent accounts as needed and coordinate with sales teams on account status• Assist in setting up new customer accounts, including verifying tax forms and billing preferences• Check credit box and review account standing when new service orders are submitted• Prepare and share aging or collection reports with management and relevant departments• Post credit card, check, and ACH payments accurately to customer accounts

Receptionist We are providing an excellent opportunity for a Receptionist in the corporate industry, located in Dallas, Texas. As a Receptionist, you will play a crucial role in managing the front desk operations, facilitating internal and external communications, and handling confidential documents with utmost discretion. This role offers a short term contract employment opportunity. Responsibilities: • Efficiently manage a multi-line phone system, ensuring all incoming calls are answered and transferred appropriately. • Handle the receipt and sorting of incoming mail and deliveries, maintaining an organized and efficient system. • Maintain and update phone lists for internal use, ensuring accuracy of information. • Conduct administrative tasks, including the handling of sensitive and confidential documents and information. • Collaborate with the team on various projects, ensuring timely completion and adherence to deadlines. • Possess excellent verbal and written communication skills to effectively interact with various stakeholders. • Utilize experience in switchboard operations to manage incoming and outgoing calls. • Leverage experience in a legal, banking, or corporate environment to enhance operational efficiency. • Apply knowledge of receptionist duties and hiring processes to ensure smooth workflow.

Collections Specialist III We are offering a long-term contract employment opportunity in the transport industry in Plano, Texas, for a Collections Specialist III. In this role, you will work within a dynamic team, focusing on maintaining customer accounts, processing client applications, and resolving any related inquiries. Responsibilities:• Take on the role of a liaison between customers and internal departments to address and resolve billing issues.• Utilize accounting software systems and CRM tools to ensure accurate customer credit records.• Implement collection processes to manage client accounts effectively.• Communicate with clients via phone calls and emails to reduce account balances.• Regularly update work on accounts to maintain accurate records.• Use Epic Software for answering inbound calls and administering claims.• Employ effective practices in accounts receivable (AR) and billing functions.• Work proficiently with Excel for various tasks as required.

Front Desk Receptionist We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.Responsibilities<ul><li>Greet and welcome guests as soon as they arrive at the office</li><li>Direct visitors to the appropriate person and office</li><li>Answer, screen and forward incoming phone calls</li><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Receive, sort and distribute daily mail/deliveries</li><li>Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)</li><li>Order front office supplies and keep inventory of stock</li><li>Update calendars and schedule meetings</li><li>Arrange travel and accommodations, and prepare vouchers</li><li>Keep updated records of office expenses and costs</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing</li></ul>

Billing & Collections Specialist We are on the hunt for a proficient Billing & Collections Specialist to join our team in the commercial construction industry. Based in Dallas, Texas, this role will involve overseeing the billing and collections process, as well as managing accounts receivable. The individual will be expected to handle tasks such as progress billing, commercial collections, and project billing. Responsibilities: • Oversee the process of progress billing in order to ensure accurate and timely invoicing • Manage commercial collections from property management companies and multi-family property managers • Develop and implement Standard Operating Procedures (SOPs) related to billing and collections • Handle project billing and recurring billing tasks with precision • Assist in cash applications as required • Utilize accounting software systems to maintain accurate records and enhance efficiency • Conduct audits on billing functions to ensure compliance and accuracy • Manage work-in-progress (WIP) accounts to ensure they are up-to-date and accurate • Use QuickBooks for billing and collections tasks • Handle billing and collections for commercial real estate and commercial construction projects • Ensure telecommunications billing is managed accurately and efficiently • Oversee utility billing to ensure accuracy and efficiency.