<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities! In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities. In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This is an ongoing position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
<p>We are looking for an efficient and organized <strong>Part-Time Customer Service Representative</strong> to provide support to our client with the daily workload. This role focuses primarily on order entry and administrative tasks to help ensure smooth day-to-day operations. If you are detail-oriented, skilled in data entry, and enjoy working in an office setting, this could be the opportunity for you!</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Entry (70%):</strong> Enter purchase orders (POs) from customers into the ERP system, print routers and customer drawings, transfer them to engineering, and match signed packing lists to POs for invoicing.</li><li><strong>Invoicing (10%):</strong> Assist with invoicing tasks by entering invoices into QuickBooks Desktop, ensuring accuracy while handling monthly invoicing totals of $200,000 to $500,000 (typically around $350,000/month).</li><li><strong>Filing (10%):</strong> Perform routine filing tasks to ensure organization and proper documentation in the office.</li><li><strong>Answering Phones (10%):</strong> Provide courteous and professional phone support to customers, directing inquiries to the appropriate department as needed.</li></ul><p><br></p><p><br></p>
<p>Our client is a prominent law firm seeking an Associate Attorney with more than three years of experience in litigation. This prestigious firm offers an opportunity to represent clients in state and federal courts, administrative proceedings, and appellate courts as part of a successful team of attorneys.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Representing clients in state, federal, and appellate courts as well as administrative proceedings.</p><p>Assisting a team of attorneys on a variety of commercial litigation matters.</p><p>Juggling multiple projects and deadlines while maintaining a high level of responsiveness.</p><p>Providing outstanding customer/client services.</p><p>Ensuring adherence to all legal standards and regulations.</p><p><br></p><p>This is a unique opportunity to join a thriving law firm where you can grow and advance in your career, working with a team of highly successful attorneys.</p>
We are looking for a dedicated Accounting Specialist to join our team on a contract basis in Rockford, Michigan. This role is integral to maintaining the accuracy and efficiency of our financial operations, particularly in accounts payable and accounts receivable functions. The ideal candidate will have strong organizational and analytical skills, thrive in a fast-paced environment, and bring expertise in accounting practices.<br><br>Responsibilities:<br>• Process vendor invoices accurately, ensuring compliance with company policies and obtaining necessary approvals.<br>• Manage vendor accounts, handle timely payments, and resolve discrepancies to prevent delays.<br>• Prepare and distribute customer invoices while monitoring collections for prompt payment.<br>• Reconcile customer accounts and vendor statements, addressing any issues with relevant parties.<br>• Support the preparation of financial reports and assist in month-end and year-end closing activities.<br>• Execute finance-related tasks and contribute to special projects as assigned by management.<br>• Collaborate with internal teams to enhance financial processes and identify optimization opportunities.<br>• Maintain organized financial records to ensure compliance with audit and reporting standards.<br>• Ensure adherence to regulatory requirements and accounting best practices.<br>• Communicate effectively with vendors, customers, and internal teams to resolve any financial concerns.
We are looking for an experienced Collections Specialist to join our team in Norton Shores, Michigan. This is a long-term contract position where you will play a pivotal role in managing business-to-business (B2B) accounts, resolving outstanding balances, and minimizing financial risks. The ideal candidate will be detail-oriented, skilled in negotiation, and proficient in advanced Excel techniques for reporting and analysis.<br><br>Responsibilities:<br>• Manage assigned customer accounts to ensure timely collection of payments and resolution of disputes.<br>• Monitor account balances to proactively identify risks and address delinquent accounts.<br>• Collaborate with clients to negotiate payment terms and resolve financial discrepancies.<br>• Maintain accurate account records, ensuring all updates comply with company policies.<br>• Utilize advanced Excel tools, such as pivot tables and formulas, to create detailed reports on account statuses and payment trends.<br>• Work closely with internal departments, including Sales and Finance, to streamline account reconciliation processes.<br>• Ensure all collection activities adhere to company policies and relevant legal requirements.<br>• Develop and implement strategies to improve collection efficiency and reduce overdue balances.<br>• Analyze financial data to identify patterns and recommend proactive solutions to mitigate risks.
We are looking for a dedicated Property Front Office staff member to join a nonprofit organization in Grand Rapids, Michigan. As the first point of contact for residents and visitors, you will play a vital role in fostering a welcoming and supportive environment for an affordable housing community. This Contract to permanent position offers an opportunity to contribute to a meaningful mission of helping individuals transition to stable living.<br><br>Responsibilities:<br>• Greet residents and visitors with professionalism and provide assistance with inquiries or daily needs.<br>• Manage incoming calls using a multi-line phone system and direct them to the appropriate departments.<br>• Coordinate resident services such as package deliveries, transportation assistance, and access to shared spaces.<br>• Promote community engagement by encouraging participation in activities and maintaining organized common areas.<br>• Monitor building access points to ensure a safe and controlled entry process.<br>• Address conflicts or incidents calmly and report any safety concerns to management.<br>• Support the preparation of rooms for new residents and report maintenance needs promptly.<br>• Maintain cleanliness and organization in common areas, courtyards, and parking lots.<br>• Facilitate communication between residents and internal teams to address their support needs.<br>• Model respectful and collaborative behavior to reinforce a positive community atmosphere.
