1 result for Customer Service Representative in Glen Allen, VA
Customer Service Representative<p>We are seeking a Customer Service Representative to join a local Credit Union team in Richmond, Virginia. As a Customer Service Representative, you will be the initial point of contact for our customers, addressing their banking needs through phone, email, and face-to-face interactions. This role offers a contract to permanent employment opportunity, where you will be entrusted with the tasks of account management, loan initiation, and other banking operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service, both personally and over the phone</p><p>• Manage and respond to customers' email correspondence effectively </p><p>• Conduct customer banking transactions, including deposits and withdrawals</p><p>• Support customers in opening new accounts and initiating loans</p><p>• Keep and update customer records accurately in the system </p><p>• Use Microsoft Excel and Microsoft Word for data entry and other related tasks</p><p>• Answer and resolve customer inquiries promptly</p><p>• Arrange appointments for customers as needed</p><p>• Handle both inbound and outbound calls as part of customer service</p><p>• Comply with all regulations and guidelines related to banking services and operations.</p>
