Logistics Clerk<p>Robert Half is offering a permanent employment opportunity for a Logistics Clerk in Georgetown, Kentucky. Engaging in the logistics industry, your workplace will be a dynamic environment where your skills in Dispatching, Data Entry, and Call Center Customer Service will be put to good use. 3rd shift position 12am - 8am plus regular overtime. </p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Handle dispatch responsibilities during the 3rd shift, ensuring smooth operations and timely deliveries</p><p>• Maintain an accurate record of all logistics and distribution details, facilitating efficient data management</p><p>• Engage with freight carriers, coordinating shipping and receiving processes to ensure seamless logistics operations</p><p>• Efficiently process customer inquiries, providing prompt and effective customer service</p><p>• Monitor customer accounts, taking appropriate actions when necessary</p><p>• Be adaptable to flexible overtime on weekends, ensuring uninterrupted logistics operations.</p>2nd shift Logistics Coordinator<p>The Account Repair Service Team is looking to add new members with a strong Customer Service mentality! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.</p><p>Responsibilities:</p><p><br></p><p>• Provide excellent customer service while speaking with customers and vendors, in accordance with training</p><p>• Dispatch tire, mechanical and towing service to vendors</p><p>• Resolve on-demand customer requests and provide customers with product and service information</p><p>• Communicate clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers in a timely manner to keep them informed</p><p>• Create service estimates, complete billing process and collect payments</p><p>• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors</p><p>• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary</p><p>• Identify and escalate priority issues and route calls to appropriate resource</p><p>• Willingness to work in a team environment, provide support to other team members.</p><p>• Attend training to gain detailed knowledge of minor and major mechanical repairs</p><p>• Achieve monthly targets for close percentage, gross profit per job and other targets</p>
