<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p>A Help Desk Analyst with IT Asset Management (ITAM) is responsible for providing first-line technical support to end users while ensuring the effective tracking, inventory, deployment, and lifecycle management of IT assets within the organization. This dual-role position demands a strong focus on customer service, technical troubleshooting, and systematic asset oversight.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 (and potentially Tier 2) technical support to end users via phone, email, chat, or ticketing system, resolving hardware, software, and connectivity issues.</li><li>Document, categorize, and resolve incidents and service requests in a timely manner according to established SLAs.</li><li>Maintain and update asset records within the ITAM system, tracking all hardware and software throughout their lifecycle (procurement, deployment, relocation, maintenance, and decommissioning).</li><li>Support on-boarding and off-boarding processes by provisioning and reclaiming equipment/software licenses.</li><li>Collaborate with procurement and IT teams to facilitate hardware/software acquisition, deployment, and disposal processes in compliance with organizational policies.</li><li>Perform periodic audits and physical inventories of IT assets to ensure data accuracy and regulatory compliance.</li><li>Generate reports on asset utilization, inventory status, and incidents as required.</li><li>Educate and assist end users on IT policies, software installations, and best practices for security and compliance.</li><li>Escalate complex technical issues to higher-level support or specialized teams as needed.</li></ul><p><br></p>
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>Key Responsibilities</p><p>High Exposure to C Suite executives giving White Glove treatment</p><p>Answer incoming customer calls to provide support and basic troubleshooting</p><p>Assist customers with installation, configuration, and operational questions</p><p>Log customer issues, track case progress, and follow up to resolution</p><p>Coordinate parts replacement, shipping and receiving with operations</p><p>Maintain and update support ticket documentation and CRM entries</p><p>Perform basic bench testing and functional checks on returned units</p><p>Assist engineering team with product testing, evaluation, and reporting</p><p>Work cross-functionally with engineering, operations, and product management</p>
We are looking for a skilled Network Administrator to join our team in Miami, Florida. This role focuses on maintaining the stability and security of network systems while providing support to internal users and ensuring seamless system functionality. The ideal candidate will have expertise in Cisco network environments and a proactive approach to identifying and resolving technical challenges.<br><br>Responsibilities:<br>• Oversee the daily operations of network devices and servers to ensure optimal performance and reliability.<br>• Monitor system performance and network traffic to proactively identify and address potential issues.<br>• Implement upgrades and repairs to keep systems operating efficiently and securely.<br>• Develop and execute strategies to enhance system security across computers and the network.<br>• Regularly assess and optimize system functionality to meet organizational needs.<br>• Manage user access by assigning and updating security permissions within the network.<br>• Provide training and guidance to users on proper software and hardware usage.<br>• Respond promptly to user alerts and system monitoring notifications to troubleshoot and resolve technical problems.<br>• Document system configurations, procedures, and updates for reference and compliance.<br>• Serve as Level 2 support for Help Desk inquiries, assisting with more complex technical issues.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p>We are seeking a professional and organized Front Desk Coordinator to manage daily front office operations in a fast-paced environment. This role is ideal for someone who is detail-oriented, customer-focused, and enjoys ensuring smooth office workflows.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Greet and assist visitors, clients, and staff in a professional manner</li><li> Answer, screen, and route incoming phone calls</li><li> Manage appointment scheduling and front desk calendars</li><li> Handle incoming and outgoing correspondence and packages</li><li> Maintain a welcoming and organized reception area</li><li> Assist with administrative tasks and support internal teams as needed</li></ul>
<p>We are seeking a reliable and detail-oriented Part-Time Temporary Office Administrator to support front desk and administrative operations for a luxury real estate firm in Brickell. This role is ideal for someone who enjoys being the first point of contact and helping maintain smooth day-to-day office operations.</p><p><br></p><p><u>Responsibilities:</u></p><ul><li>Welcome and greet guests, clients, and real estate agents in a professional manner</li><li>Answer incoming phone calls and accurately distribute phone messages</li><li>Ensure the office operates in an organized and efficient manner</li><li>Order and maintain office supplies</li><li>Track office traffic by maintaining an office log</li><li>Log and record checks received</li><li>Handle incoming and outgoing mail and distribute accordingly</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.</p><p>• Communicate effectively with clients in both English and Spanish to provide accurate information and solutions.</p><p>• Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders.</p><p>• Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively.</p><p>• Maintain detailed and accurate records of customer interactions and transactions.</p><p>• Collaborate with team members to identify and implement best practices for customer service.</p><p>• Monitor and follow up on customer inquiries to ensure timely resolution.</p><p>• Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure.</p><p>• Support call center operations by meeting individual and team performance goals.</p><p>• Continuously seek opportunities to improve processes and customer satisfaction.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072 </p>
<p>We are looking for a Customer Service Representative to join our team on a contract basis.. In this role, you will be responsible for conducting outbound calls, assisting individuals to determine eligibility for specific programs, and scheduling appointments. </p><p><br></p><p>Responsibilities:</p><p>• Make a high volume of outbound calls daily to connect with individuals and provide program information.</p><p>• Assist callers in determining eligibility for specific programs and guide them through the application process.</p><p>• Schedule appointments for individuals who meet the program requirements and ensure all necessary documentation is completed.</p><p>• Leave detailed voicemail messages when unable to reach individuals and document all interactions accurately.</p><p>• Follow scripts and guidelines to ensure consistent and attentive communication.</p><p>• Maintain a distraction-free work environment suitable for remote work and video conferencing.</p><p>• Troubleshoot minor technical issues independently and escalate larger equipment concerns to the office as needed.</p><p>• Track and manage call outcomes using designated systems and software.</p><p>• Collaborate with team members to meet project goals and deadlines.</p>
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Delray Beach, Florida. In this Contract to permanent position, you will be responsible for maintaining effective communication with Department of Motor Vehicles (DMVs) and ensuring the accurate processing of documentation and accounts. This role requires adaptability, efficiency, and a proactive approach to problem-solving in a fast-paced work environment.<br><br>Responsibilities:<br>• Maintain consistent communication with DMV offices to obtain updates on document submissions and resolve inquiries.<br>• Ensure all accounts are accurately documented with clear status notes to provide transparency and understanding.<br>• Schedule and execute follow-ups to facilitate timely resolution of outstanding accounts.<br>• Assist in correcting titles and registrations by gathering necessary information and addressing DMV requirements.<br>• Provide detailed breakdowns of title and registration fees as needed.<br>• Train new team members, sharing knowledge to ensure smooth onboarding and integration into the department.<br>• Collaborate with internal and external stakeholders to support team goals and achieve account resolutions.<br>• Monitor reports and requests to ensure tasks are completed accurately and efficiently.
<p><strong>Robert Half has an opening for a Helpline Counselor. This position requires the candidate to be bilingual in Creole. The role is based in North Miami and offers a great opportunity for someone looking to make a meaningful impact.</strong></p><p><strong>Details:</strong></p><ul><li><strong>Training:</strong> First 90 days are in-person to receive certification.</li><li><strong>Schedule:</strong> Multiple shifts available — day, evening, and overnight.</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor.</li><li>Communicate effectively in both Creole and English to support a diverse population.</li><li>Accurately translate and document information to ensure clear communication and proper record-keeping.</li><li>Participate in training sessions focused on suicide prevention and crisis intervention techniques.</li><li>Use data entry skills to maintain organized and detailed records of interactions.</li><li>Collaborate with team members to develop strategies for improving caller experiences.</li><li>Uphold confidentiality and ethical standards when handling sensitive information.</li><li>Provide resources and referrals to callers seeking additional support or services.</li><li>Monitor call center operations and identify areas for improvement to enhance service quality.</li><li><br></li></ul>
We are looking for a motivated and resourceful Sales Assistant to join our team in Boca Raton, Florida. This is a long-term contract position that offers flexibility in work hours and the opportunity to contribute to outbound sales efforts. The role requires a proactive individual with strong communication skills and a background in sales or lead generation.<br><br>Responsibilities:<br>• Conduct outbound calls to generate leads and identify sales opportunities.<br>• Build and maintain strong relationships with prospective customers, ensuring a positive experience.<br>• Manage customer inquiries with professionalism, patience, and problem-solving skills.<br>• Collaborate with the sales team to achieve revenue targets and support overall sales strategies.<br>• Utilize CRM software to track leads, monitor progress, and maintain accurate records.<br>• Perform data entry tasks and maintain organized documentation of sales activities.<br>• Support various administrative tasks, including scheduling and follow-up communications.<br>• Provide insights and feedback to improve outreach strategies and customer engagement.<br>• Participate in training sessions to enhance skills and knowledge of sales techniques.<br>• Adapt to flexible work hours to accommodate customers in different time zones.
<p>We are seeking a detail-oriented Administrative Assistant to join our team on a contract basis in North Miami Beach, Florida. This is a part-time position (20 hours per week) supporting daily front desk and administrative operations. The ideal candidate is highly organized, bilingual in Spanish, and comfortable using Microsoft Office applications.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors at the front desk, ensuring a positive and welcoming experience</li><li>Manage daily check-ins and prepare rosters for students attending classes</li><li>Perform fingerprinting services for students as required</li><li>Handle incoming and outgoing phone calls while providing excellent customer service</li><li>Schedule appointments and maintain accurate booking records</li><li>Coordinate email correspondence with students and staff</li><li>Enter and update data in the system accurately and efficiently</li><li>Use Microsoft Office tools (Word, Excel, Outlook) to complete administrative tasks</li><li>Provide general office and administrative support to the team as needed</li></ul><p><br></p>
<p>We are seeking a detail-oriented professional to join a real estate school on a contract basis in Aventura, Florida. This is a part-time position (20 hours per week) paying $20 per hour, supporting daily front desk and administrative operations while assisting students. The ideal candidate is bilingual in English and Spanish and comfortable using Microsoft Office applications.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Front desk coverage</li><li>Check-in students and manage class rosters</li><li>Fingerprinting students</li><li>General administrative support</li></ul><p><br></p>
<ul><li>Knowledge, operational proficiency and troubleshooting ability of standard business applications such as <strong>Microsoft Office Suite</strong>, <strong>Outlook</strong>, <strong>Microsoft O365/SharePoint</strong>, <strong>Microsoft Teams</strong>, <strong>Microsoft Edge</strong>, <strong>Google Chrome</strong>, <strong>Firefox</strong>, <strong>Adobe PDF Reader and Writer</strong>, <strong>Antivirus software (Sentinel One)</strong>, <strong>Lotus Notes.</strong> </li><li>Knowledge of and supporting ERP systems such as <strong>SAP</strong>. </li><li>In depth knowledge of and the supporting of unified communications systems for delivery of services including room systems, client endpoints and SaaS integrations. </li><li>Administration and management of <strong>SharePoint O365</strong> and Teams sites. </li><li><strong>Active Directory</strong> administration: user account create/delete, security group mapping, login scripts. </li><li>Skilled at configuring, imaging and staging services on laptop and desktop computers. </li><li>Provide daily technical support to business units and escalate unresolved calls to the 2nd/3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate. </li><li>Maintain accurate IT equipment inventory databases. </li><li>Work closely with the IT Senior Management Team and assist with recommendations for the improvement of IT systems and infrastructure. </li><li>Gather requirements, design, and deploy solutions to meet business needs. </li><li>Design migration projects as a technical lead. </li><li>Evaluation, ,creation and management of scripts </li><li>Management and responsibility of ancillary systems such as email security, backups, and security </li><li>Take ownership of critical service and senior stakeholder issues, including user communications as appropriate. </li><li>Respond to support queues promptly and document incidents accurately and simultaneously into the case management system. </li><li>Monitor and enforce system security guidelines for clients. </li><li>Adhere to procedures and escalation processes as defined by Management. </li><li>Provide exceptional customer service to all clients. </li><li>Proactively support and maintain effective user relationships by educating clients on system capabilities. </li><li>Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. </li><li>Provide accurate troubleshooting and creative solutions to complex problems to ensure customer productivity. </li><li>Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. </li><li>Experience of writing procedural and/or support documentation </li></ul>
<p>We are seeking a reliable and detail-oriented Administrative Assistant to support daily office and administrative operations. This role is ideal for someone with strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Provide general administrative and clerical support</li><li>Answer phones, greet visitors, and manage front desk activities</li><li>Perform data entry, filing, and document management</li><li>Schedule appointments and assist with calendar coordination</li><li>Prepare reports, correspondence, and internal documentation</li><li>Assist with special projects as needed</li></ul><p><br></p>
<p><strong>Key Responsibilities</strong></p><p>The duties listed below represent the general scope of this role. Other tasks may be assigned as </p><p>necessary to meet the needs of the position.</p><p>• Operates the Geographic Information System (GIS) and acts as a technical lead for </p><p>various GIS-related projects.</p><p>• Conducts GIS programming and system configuration as required.</p><p>• Manages GIS projects, ensuring they align with project goals and timelines.</p><p>• Organizes project meetings, sets schedules, and maintains progress reports.</p><p>• Develops, updates, and manages GIS databases, including creating and editing data, </p><p>performing quality control, and establishing digital standards for citywide GIS databases.</p><p>• Converts data between GIS and other formats and produces various GIS products such as </p><p>layers, shapefiles, custom maps, and web applications.</p><p>• Uses handheld GPS devices for data collection and assists with GIS services during </p><p>emergency activations at the Emergency Operations Center (EOC).</p><p>• Provides training and support for GIS users and educates stakeholders on GIS </p><p>capabilities.</p><p>• Researches emerging GIS technologies and recommends new software or hardware </p><p>purchases.</p><p>• Prepares and processes forms, reports, charts, spreadsheets, project schedules, and other </p><p>necessary documentation.</p><p>• Communicates with internal departments, consultants, external agencies, and the public </p><p>to exchange information and coordinate GIS-related activities.</p><p>• Operates computers and other office equipment, utilizing GIS software and office </p><p>productivity tools such as Microsoft Office.</p><p>• Attends meetings and stays informed about trends and advancements in GIS.</p><p>• Drives to various locations as needed to conduct work-related activities.</p><p>• Assists with general clerical tasks, including printing maps, managing department </p><p>schedules, and processing data requests.</p><p><strong>Communication Skills</strong></p><p>• Effectively interacts with supervisors, colleagues, stakeholders, and the public to </p><p>facilitate project goals and resolve issues.</p><p>• Delivers accurate and timely communication through verbal and written means.</p><p>• Understands and follows complex instructions with minimal supervision.</p><p>• Maintains professional relationships with coworkers, city officials, and external partners</p>
We are looking for a detail-oriented Administrative Assistant to join our team in Palm Beach Gardens, Florida. This is a Contract position offering a dynamic opportunity to support property management operations and assist homeowners with various inquiries. Ideal candidates will possess strong organizational skills and the ability to handle multiple administrative tasks efficiently.<br><br>Responsibilities:<br>• Respond to homeowner inquiries and provide accurate information related to property management functions.<br>• Perform word processing and data entry tasks to maintain organized records.<br>• Prepare, edit, and distribute correspondence with attention to detail as required.<br>• Operate a multi-line phone system to manage incoming calls and direct them appropriately.<br>• Scan and organize documents to ensure easy access and secure storage.<br>• Assist with additional administrative duties as assigned to support the team.
<p>We are seeking a professional and compassionate Medical Receptionist to manage front desk operations in a medical office. This role is ideal for someone who is organized, detail-oriented, and committed to providing excellent patient service.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Greet patients and visitors in a professional and welcoming manner</li><li> Answer and route incoming calls and messages accurately</li><li> Schedule patient appointments and manage provider calendars</li><li> Verify patient information and process insurance details</li><li> Handle incoming and outgoing correspondence and medical records</li><li> Assist with general administrative and clerical tasks as needed</li></ul>
We are looking for a detail-oriented and personable Receptionist to join our team on a long-term contract basis. This role is based in Miami Gardens, Florida, and involves serving as the first point of contact for students, staff, faculty, and visitors. The ideal candidate will have exceptional communication skills, strong organizational abilities, and the capacity to manage a fast-paced environment effectively.<br><br>Responsibilities:<br>• Handle a high volume of incoming calls with courtesy and efficiency.<br>• Accurately transfer calls to appropriate departments and staff members.<br>• Maintain detailed records of call activity, including inquiries and transfers.<br>• Provide a welcoming and helpful experience for students, faculty, staff, and visitors.<br>• Offer clear and precise information about university programs and services.<br>• Assist with general office tasks such as filing, data entry, and appointment scheduling.<br>• Manage the distribution of mail and internal communications.<br>• Communicate effectively in both English and Spanish to support a diverse campus community.
<p>We are looking for an experienced Controller to join our team in Miami Lakes. This role is ideal for someone with expertise in the construction or home renovation industry who can lead financial operations and reporting processes effectively. You will play a key role in overseeing accounting functions, managing cash flow, and ensuring accurate profit and loss reporting across multiple entities.</p><p><br></p><p><u>Must Have:</u></p><ul><li>QuickBooks (on-line)</li><li>Home Renovation, Improvement and/or Construction industry</li><li>Bachelor's Degree</li></ul><p>Salary $110 to around $120,000 with Bonus potential to earn $150,000 all in</p><p>Benefits: Medical % paid for Employee; 2 wks vacation, generous Holidays (early leave day prior to some holidays); 401k match</p><p>Schedule: In office, standard hours with <strong><u>one day Remote</u></strong></p><p>Location: Miami Lakes</p><p> </p><p>Company Overview: Wholesaler directly to Homeowners, of products such as windows and installation, renovation services and related entities with similar services. This is a stable company, that keeps growing, offering employees a great culture with long-term stability; one day Remote !</p><p><br></p><p>Responsibilities:</p><p>• Manage daily accounting operations, including accounts payable and receivable, ensuring timely and accurate processing.</p><p>• Oversee monthly closing processes and prepare comprehensive profit and loss reports, including variance analysis by department.</p><p>• Monitor and report on cash flow, providing actionable insights to support financial stability.</p><p>• Track project expenses and completion metrics while maintaining detailed financial records.</p><p>• Prepare and manage budgets for various departments, ensuring alignment with organizational goals.</p><p>• Handle intercompany transactions and ensure accurate reporting across multiple entities.</p><p>• Utilize QuickBooks Online for accounting tasks and financial reporting.</p><p>• Implement cost accounting or job costing practices to optimize project profitability.</p><p>• Ensure compliance with financial regulations and internal controls.</p><p>• Lead and mentor a small team to achieve departmental objectives.</p>
