We are looking for a detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract to Permanent position where you will play a key role in assisting clients by addressing their questions and concerns in a high-volume call center environment. This on-site role requires excellent communication skills, the ability to multitask, and a consistent work schedule.<br><br>Responsibilities:<br>• Respond to incoming client calls, providing accurate information and addressing concerns with professionalism.<br>• Record detailed notes during client interactions and input information into forms for attorney and legal assistant follow-up.<br>• Maintain effective communication by typing and documenting while actively engaging with clients during calls.<br>• Set clear expectations with clients regarding next steps and timelines for their inquiries.<br>• Manage occasional in-office interactions with visiting clients and handle daily mail and deliveries efficiently.<br>• Schedule and confirm appointments as needed to ensure smooth workflow.<br>• Collaborate with team members to maintain a supportive and organized work environment.<br>• Utilize Microsoft Excel, Word, and other tools to complete administrative tasks accurately.<br>• Handle email correspondence and follow-ups promptly to address client needs.
<p>We are looking for a dedicated <strong>10am-7pm Monday-Friday,</strong> <strong>Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p>
<p>Our client is hiring for <strong>Patient Support Representative(s)</strong>. As a <strong>Patient Support Representative</strong>, you will be the first point of contact in a remote call center environment, operating in PST hours. Below are the duties of a <strong>Patient Support Representative:</strong></p><p><br></p><p>· Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance</p><p>· Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines</p><p>· Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate</p><p>· Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues</p><p>· Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures</p>
<p>We are looking for a dedicated Customer Experience Specialist to provide exceptional support to schools, educators, and administrators in a fast-paced, customer-focused environment. This position demands strong communication skills, technical proficiency, and a commitment to delivering efficient solutions to customer inquiries. There is a 4 week mandatory training period. <strong>The schedule for this role is Tuesday – Saturday | 3:00 PM – 12:00 AM</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Deliver prompt and friendly assistance to schools by addressing inquiries related to curriculum, orders, equipment, registration, and basic IT concerns.</p><p>• Accurately document customer interactions and ensure compliance with established call center performance metrics.</p><p>• Identify opportunities to offer additional services and escalate them as needed.</p><p>• Collaborate with team members to resolve complex issues efficiently and effectively.</p><p>• Utilize organizational tools and internal systems to track and manage customer cases.</p><p>• Perform administrative duties and contribute to special projects as assigned.</p><p>• Maintain high standards for productivity, quality, and customer satisfaction.</p><p>• Adapt to seasonal workflow changes and evolving customer needs.</p>
<p>We are looking for a dedicated Customer Experience Specialist to provide exceptional support to schools, educators, and administrators in a fast-paced, customer-focused environment. This position demands strong communication skills, technical proficiency, and a commitment to delivering efficient solutions to customer inquiries. There is a 4 week mandatory training period. <strong>The schedule for this role is Monday, Tuesday, Wednesday, Saturday | 9:00 AM – 8:00 PM</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Deliver prompt and friendly assistance to schools by addressing inquiries related to curriculum, orders, equipment, registration, and basic IT concerns.</p><p>• Accurately document customer interactions and ensure compliance with established call center performance metrics.</p><p>• Identify opportunities to offer additional services and escalate them as needed.</p><p>• Collaborate with team members to resolve complex issues efficiently and effectively.</p><p>• Utilize organizational tools and internal systems to track and manage customer cases.</p><p>• Perform administrative duties and contribute to special projects as assigned.</p><p>• Maintain high standards for productivity, quality, and customer satisfaction.</p><p>• Adapt to seasonal workflow changes and evolving customer needs.</p>
We are looking for a dedicated General Office Clerk to join our team in Carmel, Indiana. In this position, you will play a vital role in ensuring the smooth operation of our site by managing weighmaster duties, customer interactions, and record-keeping tasks. The ideal candidate will be organized, detail-oriented, and committed to delivering excellent service in a manufacturing environment.<br><br>Responsibilities:<br>• Operate automated scales and software systems to accurately weigh and ticket customer trucks.<br>• Provide site-specific training to visitors and ensure compliance with established guidelines.<br>• Direct customers to appropriate areas on-site and assist in their safe entry and exit.<br>• Maintain precise records of aggregate tonnage and sales activities, preparing regular reports.<br>• Communicate with site personnel to coordinate sales activities and meet customer requirements.<br>• Answer customer inquiries regarding pricing, product descriptions, and availability.<br>• Uphold professionalism when interacting with customers and colleagues.<br>• Assist in training co-workers to ensure smooth operations.<br>• Perform additional duties as assigned by the supervisor.
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
We are looking for a dedicated Collections Specialist to join our team in Fishers, Indiana. This Contract to permanent position requires an experienced and detail-oriented individual with a strong background in commercial collections and accounts receivable processes. The role is primarily onsite, with the potential for partial remote work after demonstrating consistent performance and the ability to work independently.<br><br>Responsibilities:<br>• Manage accounts receivable tasks, including billing, claim administration, and payment reconciliation.<br>• Handle inbound calls from clients and customers, addressing inquiries and resolving payment issues promptly.<br>• Conduct thorough collection processes, ensuring timely follow-up and resolution of outstanding balances.<br>• Utilize accounting software systems and CRM tools to track and manage financial records.<br>• Collaborate with internal teams to identify and address discrepancies in payments or claims.<br>• Prepare reports and documentation related to collections and account status.<br>• Maintain compliance with company policies and procedures while meeting deadlines.<br>• Leverage tools such as SAP and Accurint to enhance efficiency in collections and account management.<br>• Provide clear and effective communication with clients to maintain positive relationships.<br>• Adapt to flexible working hours within the provided time windows (e.g., 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM).
<p>We are looking for a detail-oriented and welcoming Receptionist to join our team in Carmel, Indiana. In this Contract-to-Permanent position, you will be the first point of contact for visitors and play a key role in maintaining smooth office operations. This is an excellent opportunity to contribute to a dynamic organization in the insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist guests, ensuring a positive and detail-oriented first impression.</p><p>• Manage incoming calls through a multi-line phone system, directing inquiries to the appropriate departments.</p><p>• Perform accurate data entry tasks to maintain organized records.</p><p>• Handle incoming and outgoing mail, ensuring timely distribution and delivery.</p><p>• Prepare and organize materials for mailing, including envelope stuffing.</p><p>• Maintain filing systems to ensure easy access to important documents.</p><p>• Support general administrative tasks as needed to assist the tea</p>
