Korber/WMS AdminKey Responsibilities:<br>• Resolve issues related to WMS functionality and performance in a timely manner to minimize disruptions to warehouse operations.<br>• Work closely with warehouse teams to identify root causes of issues and implement effective solutions.<br>• Collaborate with IT teams to troubleshoot system bugs, data discrepancies, and integration issues.<br>• Define and document test cases, thoroughly test and verify system behavior, and initiate and manage user acceptance testing.<br>• Utilize tools like Jira for tracking, managing, and documenting issues and tasks related to WMS support.<br>• Assist in monitoring the performance of the WMS, ensuring system stability, and identifying areas for process improvement.<br>• Conduct regular system checks to ensure all components of the WMS are running smoothly and efficiently.<br>• Maintain users and control access to the WMS systems.<br>• Use SQL to generate reports and analyze WMS data to support operational decision-making.<br>• Execute data queries to assist with inventory management, order processing, and other key warehouse metrics.<br>• Provide troubleshooting support for database-related issues, working to maintain data integrity and system reliability.<br>• Support the training of warehouse staff on WMS usage, ensuring that all personnel are familiar with system procedures and best practices if needed.<br>• Develop and maintain documentation for system processes, troubleshooting guides, and training materials.<br>• Liaise with warehouse management, IT, and other relevant departments to ensure alignment on system enhancements and issue resolution.<br>• Communicate with vendors or third-party service providers to address software or hardware-related issues, especially those related to automation and robotics systems like Geek+, Exotec, or Mini-load.<br>Qualifications:<br>• Proven experience in a WMS support role, with hands-on experience working with various WMS platforms (e.g., Korber, High Jump, Manhattan, SAP, Oracle).<br>• Strong knowledge of warehouse operations, including inventory management, order picking, and distribution processes.<br>• Knowledge of project management and issue tracking tools (e.g. Jira)<br>• Proficient in WMS troubleshooting, configuration, and user support.<br>• Strong analytical skills with the ability to solve complex operational issues.<br>• Good understanding of warehouse processes and the integration of WMS in daily operations.<br>• Solid experience with SQL for data queries, reporting, and troubleshooting database issues.<br>• Excellent communication and interpersonal skills to interact with various teams and departments.<br>• 3 years + experience within distribution, Manufacturing, or supply chain<br>• Ability to work flexible hours, including weekends, as needed to support warehouse operations.<br>• Strong problem-solving and organizational skills.<br>• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.<br>Preferred Skills:<br>• Bachelor’s degree (Business or related degree preferred)<br>• Experience with other WMS platforms (Manhattan, SAP EWM, etc.).