<p>We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Cape Coral, Florida. This role involves managing scheduling, workflow, and administrative tasks to ensure efficient operations and exceptional customer experiences. The ideal candidate will excel in multitasking, have strong communication skills, and possess a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Create, update, and dispatch service tickets using ServiceTitan while ensuring job descriptions and tags are accurate.</p><p>• Organize technician schedules effectively by considering travel time, priority, and zone assignments.</p><p>• Maintain accurate customer profiles, property details, and estimates within the system.</p><p>• Monitor daily technician schedules and make adjustments for emergencies, add-ons, or rescheduled appointments.</p><p>• Follow up on open estimates and unsold recommendations to maximize revenue opportunities.</p><p>• Track and report sales performance metrics while adhering to established pricing and sales guidelines.</p><p>• Re-engage leads through outbound campaigns and follow-up calls, ensuring timely responses and updates in ServiceTitan.</p><p>• Collaborate with team members to escalate complex issues and assist with fleet, inventory, or office-related tasks as needed.</p>
<p>We are looking for a skilled Wireless Telecommunications/Mobile Device Analyst to join our team in Bonita Springs, Florida. This role focuses on managing mobile devices, providing end-user support, and analyzing telecommunications usage and billing. The ideal candidate will also oversee mobile application distribution and ensure the creation and maintenance of technical documentation. This is a long-term contract position, offering an excellent opportunity to work in the rental and leasing services industry.</p><p><br></p><p>Responsibilities:</p><p>• Configure and manage the AirWatch console to support mobile devices effectively.</p><p>• Address and resolve escalated incidents and tickets related to AirWatch and mobile issues from the Service Desk.</p><p>• Handle end-user service requests and incidents through the ServiceNow workflow while adhering to service level agreements.</p><p>• Oversee the procurement and distribution of mobile devices and accessories for employees.</p><p>• Manage mobile devices by enrolling them in the mobile management system, enforcing compliance, and handling application management.</p><p>• Troubleshoot and resolve technical and business issues related to mobile and wireless telecommunications.</p><p>• Collaborate with U.S. and Canadian wireless carriers to address and resolve cellular connectivity challenges.</p><p>• Conduct monthly audits of mobile services, including international travel, zero usage, and high data usage cases.</p><p>• Develop and maintain reports analyzing monthly mobile usage and trends.</p><p>• Create and update knowledge-based documentation for both internal and end-user purposes.</p>
We are looking for an experienced Network Administrator to join our team in Naples, Florida. This role focuses on maintaining and enhancing network security, ensuring compliance with industry standards, and improving overall system performance. As a contract position with the potential for long-term employment, this opportunity offers the possibility of continued growth within the organization.<br><br>Responsibilities:<br>• Collaborate with the Network Engineer and IT Director to establish and maintain security protocols, risk assessments, and documentation procedures.<br>• Monitor and analyze data logs and security alerts, including data loss protection and data movement, escalating issues as needed.<br>• Communicate critical security updates and activities to relevant personnel through clear and timely messaging.<br>• Research emerging security technologies to identify opportunities for enhancing system performance and protection.<br>• Participate in technical audits to verify compliance with established security policies and industry standards.<br>• Investigate and perform root-cause analysis on security-related incidents, implementing preventive measures to mitigate future risks.<br>• Update controls and procedures based on incident findings to strengthen the organization's security posture.
We are looking for an experienced Accounts Receivable Clerk to join our team in Bonita Springs, Florida. This is a long-term contract position that requires strong organizational skills and attention to detail to manage financial transactions and ensure accurate account balancing. The ideal candidate thrives in a fast-paced environment and has a proven track record in accounts receivable processes and collections.<br><br>Responsibilities:<br>• Process and record accounts receivable transactions accurately and in a timely manner.<br>• Manage commercial collections to ensure timely payments from clients.<br>• Apply cash payments to customer accounts and resolve discrepancies.<br>• Conduct follow-ups with customers regarding overdue payments and outstanding invoices.<br>• Prepare and issue billing statements to clients while maintaining detailed records.<br>• Reconcile customer accounts to ensure accuracy and resolve any discrepancies.<br>• Collaborate with internal teams to address account-related queries and improve processes.<br>• Maintain compliance with company policies and procedures during financial operations.<br>• Generate reports on accounts receivable activities and present findings to management.
