We are looking for a skilled Network Administrator to join our team in Miami, Florida. This role focuses on maintaining the stability and security of network systems while providing support to internal users and ensuring seamless system functionality. The ideal candidate will have expertise in Cisco network environments and a proactive approach to identifying and resolving technical challenges.<br><br>Responsibilities:<br>• Oversee the daily operations of network devices and servers to ensure optimal performance and reliability.<br>• Monitor system performance and network traffic to proactively identify and address potential issues.<br>• Implement upgrades and repairs to keep systems operating efficiently and securely.<br>• Develop and execute strategies to enhance system security across computers and the network.<br>• Regularly assess and optimize system functionality to meet organizational needs.<br>• Manage user access by assigning and updating security permissions within the network.<br>• Provide training and guidance to users on proper software and hardware usage.<br>• Respond promptly to user alerts and system monitoring notifications to troubleshoot and resolve technical problems.<br>• Document system configurations, procedures, and updates for reference and compliance.<br>• Serve as Level 2 support for Help Desk inquiries, assisting with more complex technical issues.
<p><strong>Key Responsibilities</strong></p><ul><li>Manage and respond to daily helpdesk tickets, providing Tier 1/2/3 support for staff across multiple campuses.</li><li>Administer and support Google Workspace for Education, including user accounts, groups, email, Drive, and Classroom.</li><li>Configure and manage Chromebooks and Windows devices using Google Admin Console and endpoint management tools.</li><li>Administer school systems such as paging, cameras, and gate access.</li><li>Support the technology aspects of the state testing process.</li><li>Administer network services (DNS, DHCP, TCP/IP, VPN, wireless infrastructure) to ensure reliable connectivity.</li><li>Implement and monitor security policies, ensuring compliance with FERPA and other school technology standards.</li><li>Support and troubleshoot Google Meet, Zoom, and classroom AV technologies.</li><li>Maintain IT documentation and standard operating procedures (SOPs), and provide end-user training as needed.</li><li>Collaborate with leadership on IT projects, including system rollouts, device refreshes, and cloud integrations.</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
