<p>We are looking for an experienced Customer Service Administrator to join our team in Fort Lauderdale, Florida. In this role, you will play a key part in delivering exceptional service to customers while ensuring smooth communication and efficient processes. The ideal candidate is detail-oriented, collaborative, and dedicated to maintaining high levels of customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for customers, addressing inquiries and providing personalized assistance.</p><p>• Deliver exceptional, white-glove service by keeping customers informed throughout the service process.</p><p>• Coordinate with various internal stakeholders to ensure seamless communication and collaboration.</p><p>• Review invoices after services are completed to verify accuracy and compliance with contract terms.</p><p>• Resolve customer concerns with professionalism and efficiency, ensuring their needs are met.</p><p>• Maintain detailed records of customer interactions and service agreements.</p><p>• Provide insights and feedback to improve customer service processes and overall satisfaction.</p><p>• Uphold a customer-centric attitude in all interactions and tasks.</p><p>• Communicate service updates clearly and consistently to customers.</p><p>• Ensure timely and accurate billing based on individual contracts.</p>
