Help Desk Technician<p>We are seeking a Help Desk Technician to join our team in a 100% onsite contract at a leading Internet Service Provider (ISP) in Ames, IA. The ideal candidate will have strong technical troubleshooting skills, a customer-first mindset, and the ability to resolve IT related issues efficiently.</p><p><br></p><p><strong><em><u>This role is contract only. This is 100% onsite.</u></em></strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide technical support to residential and business customers via phone, email, and in person.</li><li>Diagnose and troubleshoot internet connectivity issues, router/modem problems, and network performance concerns.</li><li>Guide customers through setup, configuration, and basic troubleshooting of ISP-provided equipment.</li><li>Escalate complex technical issues to Tier 2 and Network Engineers as needed.</li><li>Maintain detailed documentation of troubleshooting steps and resolutions in the ticketing system.</li><li>Assist with account setup, password resets, and billing-related technical inquiries.</li><li>Ensure a high level of customer satisfaction by providing professional and friendly support.</li><li>Stay updated on company services, network changes, and troubleshooting techniques.</li><li>You will be assisting the end user with the following: Networking, IP addresses, routers, hookups, connectivity, and troubleshooting a variety of Windows Environments.</li></ul><p><br></p>
