<p>Help Desk/Kiosk Support Role</p><p><br></p><p>We are conducting a search for a Help Desk/Kiosk Support personnel to join our client's team. You'll help our more than 1,000 end users navigate through the challenges of their day-to-day tech needs, providing in-person and remote support.</p><p><br></p><p>In this role, you'll be doing everything from managing lending services (think loaner mice, keyboards and more) to providing both primary and back-up support via phone and chat. You will also assist with filling out necessary service requests, escalating them where necessary, and ensuring their efficient processing.</p><p><br></p><p>We're looking for someone who's good with people and has a knack for explaining technical issues in easy-to-understand terms. It's important that you have the technical aptitude to diagnose an array of issues and know when it's time to escalate an issue to others on the team. It's also critical that you consider the needs of our customers— staying on a support call until it's complete, showing up on-time everyday ready to engage, and keeping an eye on chats and developing issues.</p><p><br></p><p>Key Qualifications:</p><ul><li>Strong interpersonal skills—happy being around other people, showing empathy and compassion.</li><li>Excellent communication skills.</li><li>Proven technical aptitude - specifically knowing when to pass on a ticket.</li><li>General knowledge of ServiceNow, Salesforce and being proficient in system navigation while listening.</li><li>Previous Help Desk or Customer Service experience is a must.</li><li>If you enjoy engaging with people, dealing with technical challenges, and staying on top of emerging trends, then we want to hear from you!</li></ul>
<p><strong>Cybersecurity Analyst</strong></p><p>Looking for a dynamic opportunity in cybersecurity? This role focuses on managing day-to-day operations of an Information Security Management System (ISMS) while contributing to security audits, compliance reporting, and monitoring system infrastructure. You'll play a key role in strengthening security policies, assessing risks, and responding to threats across a global team.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require a hybrid work schedule in Wisconsin. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee security operations, including incident response and system audits.</li><li>Generate reports on risks, compliance, KPIs, and security control effectiveness.</li><li>Support security awareness initiatives and ensure adherence to policies.</li><li>Conduct security assessments for projects and recommend improvements.</li><li>Document system functionalities and train staff on security practices.</li><li>Assist with business continuity processes and maintain vendor relationships.</li><li>Participate in rotational out-of-hours support coverage.</li></ul><p><br></p>
<p>Robert Half is seeking an experienced and motivated IT Director with managed services experience for our client near Elm Grove, WI. This role involves overseeing the overall IT strategy of the company, leading technical teams, managing client IT issues, and ensuring efficient project delivery. The ideal candidate will have a strong technical skill set, leadership capabilities, a focus on client satisfaction, and proven experience in growth and strategy.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead technical teams to deliver infrastructure and security services.</li><li>Manage team operations, performance, and professional development.</li><li>Oversee project execution, ensuring adherence to timelines, budgets, and client requirements.</li><li>Ensure client satisfaction by continuously improving service delivery and SLAs.</li><li>Collaborate with account management teams on project planning and pricing.</li><li>Develop relationships with vendors and implement best practices.</li><li>Provide strategic reporting on KPIs, opportunities, and challenges to leadership.</li><li>Travel locally as needed for client visits.</li></ul><p> </p><p><br></p><p><br></p>
