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2 results for Systems Engineer in Fletcher, NC

VoIP Engineer

Spartanburg, SC
remote
Temporary / Contract
55.4135 - 64.163 USD / Hourly
We are looking for a VoIP Engineer to support a Long-term Contract engagement in Spartanburg, South Carolina. This position is focused on delivering a Salesforce Service Cloud Voice solution in a bring-your-own-telephony environment with RingCentral as the telephony provider. The ideal candidate can take ownership of implementation activities from setup through launch, helping the team establish a reliable voice platform with minimal ramp-up time. Responsibilities: • Lead the deployment of Salesforce Service Cloud Voice within a bring-your-own-telephony architecture using RingCentral connectivity. • Configure Omni-Channel voice routing, call handling logic, and agent and supervisor workspaces to support daily operations. • Set up and manage RingCentral administration tasks, including integration components required for seamless connection with Salesforce. • Build and refine queue structures, routing paths, IVR or menu options, and workflow behavior to align with business communication needs. • Establish user access, profiles, permission sets, and role-based capabilities for agents and supervisors within the platform. • Support end-to-end implementation activities, including telephony provisioning, system configuration, testing, and go-live readiness. • Enable reporting and voice insight features such as recordings, transcripts, and conversation analytics within Salesforce. • Collaborate with stakeholders to troubleshoot technical issues, validate configurations, and ensure stable voice operations after deployment.
2026-07-06T00:00:00Z

IT Security & Support Manager

Enka, NC
onsite
Permanent / Full Time
130000 - 160000 USD / Yearly
We are looking for an experienced IT Security & Support Manager to lead cybersecurity operations and user support services in Asheville, North Carolina. This position combines strategic oversight with hands-on leadership, guiding security initiatives, strengthening service delivery, and promoting a reliable technology environment across the organization. The ideal candidate brings a strong background in cyber risk management, enterprise IT operations, and team leadership, with the ability to coordinate effectively across technical teams, business stakeholders, and external partners. Responsibilities:• Oversee daily IT support activities and service management practices to ensure dependable, high-quality assistance for end users.• Design, implement, and refine the organization’s cybersecurity program in alignment with established security controls and governance standards.• Direct enterprise-wide vulnerability management, security event monitoring, and coordinated response efforts for identified threats.• Act as the lead decision-maker during cybersecurity incidents, driving containment, recovery, root-cause review, and formal documentation.• Work closely with third-party security providers, auditors, insurance representatives, and other external partners to support risk and compliance objectives.• Maintain and regularly validate incident response, disaster recovery, and business continuity plans to improve organizational resilience.• Champion security awareness efforts by developing and managing training programs that strengthen employee understanding of cyber risks and safe practices.• Manage help desk and support delivery functions, using service metrics and user feedback to improve responsiveness, efficiency, and overall experience.• Partner with infrastructure, operations, and development teams to promote secure system design, assess technology risks, and support compliant architecture across enterprise and manufacturing environments.• Lead, coach, and resource cybersecurity and IT support team members while tracking audit remediation activities to ensure timely corrective action.
2026-07-06T00:00:00Z