We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will deliver exceptional support to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This position offers a contract-to-permanent opportunity within the healthcare industry, providing a chance to grow and develop your skills.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or online portals.<br>• Resolve customer issues effectively, ensuring a positive experience.<br>• Manage customer accounts and maintain accurate records.<br>• Process invoices and payments with attention to detail.<br>• Utilize customer portals to track and update order statuses.<br>• Perform data entry tasks to maintain up-to-date information in relevant systems.<br>• Collaborate with internal teams to address customer needs and concerns.<br>• Monitor and report any recurring issues to improve customer service processes.<br>• Use Microsoft Excel to organize and analyze customer data.<br>• Provide consistent and detail-oriented communication to build strong client relationships.
<p>Dayton area company is looking for a Customer Service Representative to join their immediately! Job duties will include entering purchase orders into the system, assisting customers via email and over the phone, organizing documents, auditing orders, maintaining customer records and assisting with other clerical duties. This is a contract role anticipated to last 3 - 6 months and is working full-time hours. For more information, please call 937-224-8326. </p>
We are seeking a dedicated Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract role, you will serve as the primary point of contact for customers, ensuring their needs are met efficiently and with care. This position offers an excellent opportunity to showcase your communication skills and your ability to coordinate service operations effectively.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, addressing inquiries and escalating issues to dispatchers when necessary.<br>• Accurately record call details and input information into the system in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to meet customer needs.<br>• Dispatch technicians, track their activities, and ensure optimal productivity and cost efficiency throughout the day.<br>• Handle customer concerns by investigating issues, routing them to appropriate staff, and following up as required.<br>• Manage daily labor levels to align with workload demands, releasing labor when necessary in consultation with the Operations Manager.<br>• Proactively contact customers to maintain service quality and share relevant data with leadership.<br>• Work closely with accounting teams to assist with new customer setups and purchase order inquiries.<br>• Utilize service management software and demonstrate proficiency in Office tools to support daily operations.<br>• Take on additional tasks as assigned, such as training and contributing to special projects.
<p>We are looking for a dedicated Customer Service Representative to join our Member Services team in Vandalia, Ohio. In this Contract to permanent employment role, you will handle a variety of tasks including data entry, communication with vendors, and managing member enrollments. This position offers a dynamic work environment where attention to detail and strong organizational skills are essential.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into the member portal and verify submission confirmations.</p><p>• Process member enrollments and update eligibility records promptly.</p><p>• Communicate with vendors and respond to inquiries from representatives as needed.</p><p>• Generate and analyze reports to maintain data accuracy and support decision-making.</p><p>• Manage incoming mail distribution and organize scanned and indexed documents.</p><p>• Answer inbound calls and provide exceptional customer service to members.</p><p>• Address email correspondence efficiently and professionally.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Ensure all tasks are completed within established timelines and quality standards.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position offers the opportunity to provide exceptional support to clients while managing disability-related inquiries and documentation. If you excel in multitasking, have a personable approach, and are skilled in basic Microsoft tools, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Handle the processing of disability payments for clients on sick leave.</p><p>• Communicate with doctors and employers to confirm return-to-work status.</p><p>• Manage intake calls to distribute paperwork related to leave requests.</p><p>• Make occasional follow-up calls to medical professionals as needed.</p><p>• Provide excellent customer service through phone and email correspondence.</p><p>• Ensure accurate data entry and record-keeping using internal systems.</p><p>• Utilize Microsoft Excel for basic tracking and reporting tasks.</p><p>• Collaborate with team members to address client needs and resolve issues.</p><p>• Maintain organized documentation of communications and transactions.</p><p>• Uphold professionalism and empathy in all client interactions.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
