456 results for It Support in Ewing, NJ

Desktop Support Analyst We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is crucial within our team, with the main function being to assist with a Windows 11 Migration. The Desktop Support Analyst will be responsible for tasks including assisting with computer breakdowns and installations, intake calls for IT issues, and providing hands-on assistance carrying equipment to various locations in the building. Responsibilities: • Oversee the migration to Windows 11 across the organization • Handle IT-related queries and issues via intake calls • Assist in the breakdown and installation of computer systems • Provide physical assistance in moving equipment around the premises • Apply skills in Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware • Utilize knowledge of Dell Technologies and Active Directory to maintain and troubleshoot systems • Manage and support Apple Devices within the organization • Implement Backup Technologies for data protection and recovery • Perform Configuration Management to ensure system stability and efficiency.

Desktop Support Analyst We are offering an exciting opportunity for a Desktop Support Analyst in New York, New York. The role is crucial to the smooth operation of our IT environment and involves a variety of responsibilities, from maintaining the end-user IT environment to providing support to colleagues and participating in IT projects. Responsibilities: • Overseeing the daily IT management and maintenance tasks to ensure a risk-free environment • Assisting users in resolving IT-related issues to facilitate smooth operations • Maintaining an updated IT company asset inventory for accurate records • Processing customer credit applications accurately and efficiently for seamless transactions • Providing adequate and timely communication and support to colleagues for efficient collaboration • Participating in IT projects to stay aligned with the company's strategic goals • Ensuring a smooth IT environment in support of staff, clients, and the business as a whole • Monitoring customer accounts and taking appropriate action to maintain customer satisfaction • Maintaining accurate customer credit records for future reference and analysis.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Application Support Engineer We are offering an exciting opportunity in New Jersey for an Application Support Engineer. This role is integral to our operations, with a focus on end-user application architecture, deployment, and support. The successful candidate will work closely with data management and core systems to ensure productivity and operational excellence. Responsibilities: • Administer user access, maintaining control over all applications and policies for entitlement allocation. • Manage an inventory of application-related content and provide guidance on data hygiene to end-users.• Offer first-tier end-user application support and coordinate related application dependency support.• Maintain, update, and own the application inventory, including key information about application use and support.• Analyze documents and recommend modifications to systems based on user or system design specifications, regulations, industry best practices, and auditor/examiner recommendations.• Utilize established project management methodologies to plan, lead, and participate in projects.• Manage vendor relationships, defining needs, requirements, and parameters. This includes selection, onboarding, and ongoing management of vendors.• Ensure secure computing practices across all areas, actively designing and improving security within core subject areas and across the institution.• Prioritize and resolve bridge resolutions and interrupt-driven tasks.

Operations Support We are offering a long term contract employment opportunity for an Operations Support role based in Allentown, Pennsylvania. This position plays a critical role in our industry, ensuring the smooth operation of our processes and providing essential support to our team. Responsibilities: • Engage in meticulous planning and submitting of outage requests for electrical zones within substation and distribution systems. • Ensure compliance with safety tagging and Lockout-Tagout (LOTO) procedures through the creation and review of switch orders. • Manage, compile, and distribute outage request data to all project stakeholders. • Utilize knowledge of electrical one-line diagrams and schematics for efficient and safe outage planning. • Act as a dispatcher when needed, directing and dispatching work crews to locations based on customer requests and specifications. • Coordinate activities with Distribution and Transmission system operators to optimize the use of resources and maintain safety. • Communicate critical information to Distribution and Transmission system operators for an effective and safe response to customers. • Handle customer inquiries and complaints in a detail oriented manner, both verbally and in writing. • Collaborate with other departments as necessary, directing and dispatching personnel or securing assistance. • Liaise with 911 centers in a detail oriented manner, ensuring seamless information transmission for efficient and safe emergency response. • Perform varied administrative functions as part of the role. • Other related duties as assigned or necessary.

Application Support Engineer We are seeking an Application Support Engineer for a contract to permanent opportunity in Newark, New Jersey, in the Higher Education industry. In this role, you will be fundamental in enhancing the functionality of our enterprise systems, with a keen focus on application management and database infrastructure. Responsibilities • Oversee the performance of our institution's enterprise systems, ensuring efficiency and effectiveness. • Design and implement applications that align with the institutional objectives and user needs. • Administer middleware infrastructure to facilitate seamless interaction between different software applications. • Manage database infrastructure, ensuring data is stored securely and can be retrieved efficiently. • Ensure all processes and systems comply with relevant regulations and standards. • Maintain operational excellence across all applications and systems, identifying areas for improvement. • Provide support for application-related issues, troubleshooting and resolving in a timely manner. • Utilize skills in Cisco Technologies, Dell Technologies, and Microsoft for application management and support. • Use knowledge in AB Testing, Active Directory, and Configuration Management to enhance application performance. • Handle computer hardware related tasks, ensuring all are functioning as required for optimal application performance. • Employ EO/IR systems skills to support the application environment.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Application Support Engineer We are a manufacturing company, located in Central, New Jersey, seeking an Application Support Engineer. This role involves providing technical support to our clients, ensuring optimal performance of our camera systems, and offering technical expertise in IP network infrastructure. Responsibilities: • Provide efficient and accurate support to clients regarding the installation and operationalization of our camera systems. • Work both independently and collaboratively to troubleshoot any network-based video issues and ensure customer satisfaction. • Utilize strong knowledge of IP Video, IP Networking, and related Security Systems to maintain optimal performance of various video security applications. • All candidates are required to undergo a standard verification process. • Implement and configure smart thermal and smart PTZ cameras, integrate with various VMS and NVR devices, and existing network infrastructure. • Work with video streaming protocols such as RTSP. • Conduct thorough testing of IP video systems to ensure their functionality and reliability. • Use skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, and Configuration Management to carry out duties. • Deliver excellent customer service, processing customer applications, and maintaining accurate customer records.

Help Desk Analyst I We are offering a permanent contract employment opportunity for a Help Desk Analyst I in the technology industry, supporting a New York based MSP. This role is fully remote, and we prefer the candidate to sit in the San Antonio, TX area. In this role, you will provide technical assistance and support related to computer systems, hardware, and software. You will be part of a highly collaborative environment, with the flexibility to work remotely. Responsibilities: • Provide support for Microsoft 365 applications including OneDrive, SharePointOnline, ExchangeOnline, Teams, and Outlook, Word, Excel, PowerPoint.• Assist with troubleshooting Windows 10/11 detail oriented and Azure Active Directory issues.• Utilize remote control software such as TeamViewer for hardware and software troubleshooting.• Maintain an understanding of Endpoint Detection and Response tools, such as SentinelOne.• Support printing operations and address any related issues.• Participate in the resolution of technical issues involving Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft Active Directory.• Handle tasks related to Apple Devices, Computer Hardware, and Configuration Management.• Assist with the deployment of Microsoft Windows and Microsoft Windows systems.• Provide support for Microsoft Office 365 and O 365 applications.• Understand and apply basic and advanced cybersecurity concepts, such as DNS Protection, data encryption, and log auditing.• Use Remote Monitoring and Management (RMM) software, such as Ninja and ConnectWise Automate.• Manage issues through a ticketing system, such as ConnectWise Management or Jira.

Help Desk Analyst III We are offering a short term contract employment opportunity for a Help Desk Analyst III in New York. This role is vital to our team, as it involves providing comprehensive technical support to our staff, ensuring all IT systems are operating smoothly, and resolving a myriad of problems. As the main point of contact for IT-related concerns, you will be delivering personalized assistance, troubleshooting, and technical solutions. Responsibilities: • Address urgent IT issues by providing on-site, concierge-style support. • Deliver personalized technical assistance to staff, troubleshooting problems related to devices, software, and networks. • Coordinate with external IT consultants for extra tech support, including firewall management and system file maintenance. • Handle daily tech problems, including solving device malfunctions, setting up databases, and rectifying system discrepancies. • Act as an intermediary between staff and the IT consultant to prioritize crucial tech needs. • Assist with the equipment setup for new team members, ensuring smooth onboarding and correct tech configurations. • Contribute to the maintenance and enhancement of the overall IT environment for all staff members, ensuring an efficient work setting. • Provide technical support to staff, addressing issues related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

Executive Administrative Assistant & HR Support We are seeking an Executive Administrative Assistant & HR Support to join our client's team in the Princeton, New Jersey area. This role is primarily focused on supporting the President within the Wholesale Distribution industry, with a smaller component dedicated to assisting with HR functions. Responsibilities:• Provide comprehensive administrative support to the President, ensuring efficient day-to-day operations.• Handle multiple projects concurrently, demonstrating the ability to manage time effectively in a fast-paced environment.• Attend senior team meetings, taking notes and following up with team members to ensure continuity and progress.• Oversee contracts and work closely with the corporate legal department.• Utilize technology to maintain accurate records and process applications.• Support HR tasks as needed, contributing to overall team efficiency.• Act as a point of contact for both internal and external stakeholders, resolving inquiries and providing necessary information.• Take charge of special projects assigned by the President, demonstrating initiative and problem-solving skills.• Maintain a high level of confidentiality and discretion at all times.

Help Desk Analyst We are in search of a Help Desk Analyst who can thrive in a dynamic work setting. Based in New York, New York, this role is a short term contract opportunity in the IT industry. As a Help Desk Analyst, you will be responsible for providing top-notch support to our office, focusing on maintaining and improving our IT systems. Responsibilities:• Ensure swift resolution of IT-related issues, prioritizing the closure of open tickets in a timely manner.• Foster a client-first mentality, ensuring seamless communication with executives and other stakeholders.• Manage the implementation and maintenance of our Microsoft Office 365 and Google Suite environment.• Handle user integration into Active Directory and assist in setting up new users.• Utilize Concur for travel and expense management, providing support where necessary.• Support the office remotely on Fridays and maintain regular communication with global teams.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the healthcare and social assistance industry, based in Philadelphia, Pennsylvania. This role involves primarily providing support to users across the health system, ranging from corporate users to hospital workers, as well as patient portal assistance. Responsibilities: • Assist users from various departments within the health system with their technical needs.• Provide over-the-phone support to ensure effective and timely resolution of issues.• Manage and resolve patient portal inquiries, such as password resets and navigation help.• Maintain a high level of customer service, embodying a "patient first" approach.• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance.• Ensure accurate record-keeping and data management.• Balance work commitments effectively, ensuring no clashes with other schedules.• Engage in continuous learning and adaptation to new technologies and system updates.

Loan Servicing - Support Robert Half is seeking a Loan Servicing Support Specialist in the Middlesex County, NJ area. As a Loan Support Specialist you will be responsible for managing customer applications, keeping records up-to-date, and handling customer inquiries. If you have 1+ years of loan support experience and are looking to grow your career, this might be the opportunity for you! Responsibilities:• Accurate and efficient processing of customer credit applications• Consistent maintenance of precise customer credit records• Prompt resolution of customer inquiries• Monitoring customer accounts and implementing appropriate actions• Utilizing your comprehensive understanding of loans and loan products• Applying excellent oral and written communication skills to foster positive working relationships• Exhibiting exceptional customer service capabilities while effectively multi-tasking and prioritizing workloads• Demonstrating proficient problem-solving and decision-making abilities• Working both independently and collaboratively in a time-sensitive environment• Adhering to timelines and schedules, demonstrating meticulous attention to detail and accuracy in work• Handling confidential information with a high level of moral judgment• Thriving in an environment that promotes accountability and growth.

Director of LMS & Tech Support We are seeking a Director of Learning Management System (LMS) and Technical Support, based in West Conshohocken, Pennsylvania. This role primarily involves leading the strategic management and daily operations of our LMS and technical support services. You will be responsible for ensuring smooth user experiences, comprehensive reporting, and system optimization. Additionally, you will manage the IT Service Desk to provide high-quality technical support. Responsibilities: • Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS • Provide guidance, performance management, and detail oriented development to direct report(s) • Analyze training data to generate insights and enhance LMS performance • Develop policies, govern, and automate LMS processes • Utilize strong problem-solving skills to address technical support issues and user adoption challenges • Collaborate effectively with IT, HR, L& D, and leadership teams • Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions • Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution • Manage complex IT issues, addressing complaints and resolving problems effectively • Implement data-driven decision-making through custom reports and analytics

Support Manager We are offering an exciting opportunity for a Support Manager in the heart of New York. This role is centered within a dynamic industry and requires a detail-oriented individual who will be managing client accounts, coordinating team efforts, and ensuring efficient ticket management. The ideal candidate will also play a key role in hiring, onboarding, and development processes, as well as technology management within the company. Key Responsibilities: • Ensuring the satisfaction of key clients through proactive management and identifying opportunities for growth. • Collaborating with the team to prepare projects and proposals in response to significant changes in a client's technology stack. • Responsible for effectively resolving client concerns and escalations stemming from service tickets. • Analyzing ticket reports to identify patterns and areas of focus for improving efficiency and discovering sales opportunities. • Coordinating with colleagues to provide client support, ensuring tickets are handled properly and responses are within contractual SLA requirements. • Identifying root causes of issues, conducting proactive work to reduce recurring tickets and improve overall service. • Managing team efforts in regards to any substantive changes required in client workflow processes to maintain company standards. • Participating in the hiring and onboarding process, facilitating monthly development meetings with direct reports, and identifying development opportunities for team members. • Working closely with the Security and Technology teams to configure, install and maintain clients’ front-end and back-end infrastructure systems, including servers, networks, cloud systems, security systems and workstations. • Identifying opportunities for the improvement of internal tools and services in consultation with the Director of Support. • Empowering team members to develop comprehensive knowledge of their clients, including technical profiles, personalities, and workflow requirements.

Event Support We are in the search for a diligent, detail-oriented Event Support individual to be a part of our team in the non-profit sector, located in New York. This role offers a 2-day contract employment opportunity, where you will be tasked with organizing event materials, assisting guests, and managing the check-in process. Responsibilities• Manage the check-in process for guests attending events• Provide assistance to guests, ensuring their queries and concerns are addressed promptly• Handle the organization and distribution of event materials• Ensure the correct placement and arrangement of name tags• Guide guests to their designated areas and provide necessary directions• Maintain a detail-oriented demeanor in all interactions, reflecting the organization's commitment to excellent customer service.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Help Desk Manager We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery. Responsibilities• Oversee a team of service desk technicians, providing mentorship and direction• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner• Refine and develop IT support processes for optimal service delivery• Collaborate with other departments to enhance the efficiency of IT services• Track performance metrics and instigate continuous improvement initiatives• Utilize ITSM and active directory in managing and troubleshooting IT issues• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies• Provide deskside support and manage computer hardware issues.

IT Service Manager We are seeking an IT Service Manager to join our team. This role is crucial in ensuring efficient IT service delivery across all infrastructure operations. The role is based in Bridgewater, New Jersey, and offers a contract to permanent employment opportunity. The successful candidate will demonstrate leadership in incident and escalation management and uphold high standards of support. The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and escalation management, and upholding high standards of support. This role oversees end-to-end support processes, monitors key performance indicators, and collaborates with cross-functional teams to drive continuous improvement in IT service delivery. The Manager will play a critical role in resolving escalations, enhancing operational efficiencies, and ensuring a robust, reliable IT infrastructure to support business needs.

Clinical Systems Analyst We are in the market for a Clinical Systems Analyst to join our clients' team located in Newark, New Jersey. The Clinical Systems Analyst will play a pivotal role in managing our electronic medical record (EMR) operations. This role involves a wide range of responsibilities, including system development, customer support, and clinical and operational engagement with our staff. Responsibilities: • Lead the daily operations of our electronic medical record (EMR), ensuring its smooth function• Provide both Level 1 and Level 2 support, directly to end-users and through the vendor respectively• Engage with clinical and administrative teams to understand and document workflows and recommend improvements based on knowledge of existing and future software modules• Maintain up-to-date knowledge about enhancements to Core Solutions, the internally used EMR system, and recommend future product enhancements based on identified gaps• Plan, lead, and execute all upgrades, hotfixes, and integration efforts in collaboration with leaders and vendor support teams• Create training curriculums and lead training sessions in group and individual settings; develop a Super-User strategy to broaden end-user support and training• Define priorities, optimize tasks, and align them with the most urgent or impactful priorities• Build, test, and maintain end-user security permissions/roles, forms and documents, configurations, interfaces/interoperability with 3rd party systems• Develop processes for end-user support, acting as the primary conduit for all vendor-directed support needs• Build reports and provide regular metrics related to customer support, accomplishments, project progress reports, and other directives from leadership.

Paralegals and Legal Assistants (Downtown Manhattan, NYC) We are offering a long term contract employment opportunity for a Paralegal and Legal Assistant in our location. This role involves providing complex clerical level legal support services, drafting legal documents, and maintaining confidentiality in line with our company's standards. Responsibilities:• Handle clerical duties and maintain confidentiality as per the company's standards.• Draft legal documents with a focus on precision and detail.• Provide complex clerical level legal support services to our attorney team.• Analyze and review materials with a keen eye for detail.• Utilize your strong organizational and analytical skills to streamline processes.• Ensure adherence to non-disclosure agreements and other legal principles.• Maintain a detail oriented demeanor and complete assignments within the required timeframe.• Exhibit excellent verbal and written communication skills for effective collaboration.• Support the hiring processes and interact with vendors as needed.• Uphold security measures and ensure compliance with the Internal Revenue Code. NOTE - Possession of Paralegal Certificate (completed, graduated) and at least three (3) professional references must be provided to pursue this role

Systems Engineer We are offering a long term contract employment opportunity for a Systems Engineer in LYON STATION, Pennsylvania. As a Systems Engineer, you will be integral in ensuring the high performance and availability of our mission-critical systems. You will be required to build, test, and deploy complex systems, as well as perform data backups, data migration, and disaster recovery operations. Your role will also involve providing technical support to users and providing support services outside standard business hours when necessary. Responsibilities: • Maintain high performance and availability of mission-critical systems • Conduct complex system and application upgrades • Handle storage and server data backups, and perform data migration and disaster recovery operations • Provide second level technical support for network or platform performance issues • Document system upgrade procedures and troubleshooting methods • Design and implement disaster recovery and high availability solutions to meet 7x24x365 company needs • Build, patch, test, and deploy complex systems and enterprise platforms • Provide after-hours support services, including nights and weekends, as required.