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8 results for Customer Service Representative in Enon Oh

Sr. Customer Service Representative <p>We are looking to add a Sr. Customer Service Representative to our team in VERSAILLES, Ohio, United States. In this role, you will primarily deal with customer queries, manage customer accounts, and ensure all customer interactions are logged accurately. This position provides a short term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Ensure all customer interactions are dealt with professionally and empathetically</p><p>• Handle incoming customer calls, addressing issues related to orders, billing, and product concerns</p><p>• Keep customer information up-to-date after every call and place orders when needed</p><p>• Collaborate with the management team to stay informed about product knowledge and changes in company policies</p><p>• Contribute to the company's success by resolving customer problems and converting frustrated clients into repeat customers</p><p>• Schedule delivery appointments</p><p>• Uphold a high level of confidentiality and professionalism when dealing with clients</p><p>• Keep track of pricing changes and update customers accordingly</p><p>• Manage billing functions and claim administration effectively</p><p>• Utilize Microsoft Office Programs, particularly Excel, for various tasks.</p><p><br></p><p>For immediate consideration, call Alison at 937.224.0600</p> Customer Service Representative <p>We are offering a permanent employment opportunity for a Customer Service Representative in Vandalia, Ohio. This role involves a range of duties, including answering calls, data entry, and liaising with vendors. It's an engaging position in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities: </p><p>• Efficiently responding to high volume of inbound calls from members</p><p>• Accurately entering data into the member portal and confirming submissions</p><p>• Handling mail distribution tasks</p><p>• Processing enrollments over the phone using a prescribed list of questions</p><p>• Scanning and indexing relevant documents</p><p>• Scheduling appointments as needed</p><p>• Utilizing Microsoft Excel and Word for various tasks</p><p>• Communicating via email correspondence when necessary</p><p>• Monitoring and updating customer accounts regularly</p><p>• Liaising with vendors as representatives may reach out.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p> Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Columbus, Ohio. Working within the sales industry, you will be tasked with maintaining customer records, processing applications, and resolving queries. Your role will require you to work closely with various teams and clients to ensure smooth operation and customer satisfaction.<br><br>Responsibilities:<br><br>• Efficiently manage customer orders, including receiving, entering, and editing for accurate pricing and shipping costs.<br>• Handle customer inquiries in a detail oriented manner, including those from irate customers.<br>• Provide accurate and timely information to customers regarding order status and product knowledge.<br>• Maintain and update the customer name and address database, and open new client accounts.<br>• Communicate with customers regarding shipment delays or any information necessary to process orders.<br>• Work closely with Sales Representatives, Drivers, Distribution and Service Managers to resolve issues and conflicts related to orders.<br>• Solicit sales of additional products from clients to complete truck orders.<br>• Process customer returns according to established procedures.<br>• Collect customer feedback and report it to relevant management personnel.<br>• Ensure all work conforms to safety rules and use appropriate safety equipment. Sales Support <p>We are seeking a proactive and detail-oriented <strong>Sales Support Specialist</strong> for a client in the manufacturing industry. The Sales Support Specialist will play a critical role in driving sales efficiency and customer satisfaction by supporting the sales team with administrative, operational, and customer service duties. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and is adept at multitasking.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sales Coordination:</strong></li><li>Assist the sales team in preparing quotes, processing orders, and managing customer accounts while adhering to company policies and timelines.</li><li><strong>Customer Relationship Management:</strong></li><li>Respond to customer inquiries via phone and email promptly, providing information about products, pricing, and delivery schedules. Manage and update customer profiles in CRM systems.</li><li><strong>Order Fulfillment:</strong></li><li>Collaborate with production, warehousing, and logistics departments to ensure seamless order processing, inventory management, and timely product deliveries.</li><li><strong>Administrative Support:</strong></li><li>Maintain and organize sales documents, including contracts, sales reports, invoices, and order tracking logs. Generate and distribute regular sales performance reports to management.</li><li><strong>Data Management:</strong></li><li>Update and maintain sales databases to ensure accurate records of transactions, client interactions, and inventory levels.</li><li><strong>Support for Sales Initiatives:</strong></li><li>Coordinate sales-related activities such as product launches, promotional campaigns, and client events.</li><li><strong>Problem Solving:</strong></li><li>Address and resolve sales-related issues, such as billing errors, order discrepancies, or customer complaints, escalating matters to the appropriate departments as necessary.</li></ul><p><strong>Requirements:</strong></p><ul><li>2+ years of administrative or sales support experience, preferably in the manufacturing or industrial sector.</li><li>Familiarity with CRM tools and order management systems is a plus.</li><li><strong>Technical Skills:</strong></li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data entry experience is required.</li><li>Knowledge of ERP systems used in manufacturing operations is highly desirable.</li><li><strong>Soft Skills:</strong></li><li>Strong organizational skills with attention to detail.</li><li>Ability to manage multiple tasks and prioritize responsibilities effectively.</li><li>Excellent written and verbal communication skills.</li><li>Problem-solving mindset with a customer-centric approach.</li></ul> Customer Support Analyst <p>We are offering a long-term contract employment opportunity based in Enon, Ohio. This role focuses on utilizing reporting skills to pull data, create reports, and facilitate loyalty campaigns. The workplace requires handling customer and store concerns through loyalty platforms.</p><p><br></p><p>Responsibilities:</p><ul><li>Work as part of a team paired to manage a specific category within the merchandising team, focused on supporting the center of the store.</li><li>Build promotional offers in the system and ensures accuracy based on input received from the merchandising team.</li><li>Collaborate with team to determine which images to feature and link the appropriate image.</li><li>Handle customer requests routed to the department.</li><li>Troubleshoot issues related to program, offers, and specific queries by understanding the operational workflow and contacting customers directly as needed.</li></ul><p>For immediate consideration, call 937.224.8326.</p><p><br></p> Collections Specialist ESSENTIAL JOB DUTIES and RESPONSIBILITIES:<br>• Daily processing of customer invoices,<br>• Upload invoices into customer specific service portals,<br>• Issuance of credit memos and other authorized billing adjustments,<br>• Prepare chargebacks for unauthorized deductions and unearned discounts,<br>• Daily application of payments, from lock box and local deposits, against customer accounts<br>• Process credit card payments,<br>• Monitor customer account details for non-payment, delayed payments, and other irregularities,<br>• Liaison with customers and internal business partners (primarily Sales and Customer Service) to investigate and resolve billing issues and/or payment discrepancies to status and collect past due amounts,<br>• Support Credit Manager to establish and maintain customer credit profiles (D& B, initial customer review, record maintenance),<br>• Setup and maintenance of Customer master records,<br>• Provide information to the customer service and sales departments as requested,<br>• Support month-end bad debt reserve analysis,<br>• Assist with month-end closing by completing billing, cash application and reporting activities according to specific close schedule guidelines,<br>• Provide support for internal and external audits, and<br>• Perform other associated duties as assigned. Front Desk Coordinator We are seeking a Front Desk Coordinator to join our team based in Columbus, Ohio. This role is a short term contract employment opportunity. As a Front Desk Coordinator, you will be the initial contact for our visitors and will play a crucial role in managing administrative tasks such as answering phone calls and handling mail.<br><br>Responsibilities:<br>• Act as the main point of contact for incoming phone inquiries, ensuring a detail-oriented phone manner at all times.<br>• Route phone calls to the appropriate parties within the organization.<br>• Welcome and assist visitors with a pleasant and detail-oriented demeanor.<br>• Maintain a clean reception area to ensure a welcoming environment for guests.<br>• Manage the distribution of incoming mail and assist with outgoing mail as needed.<br>• Guarantee the accurate recording of phone messages and their prompt delivery.<br>• Operate the multi-line phone system effectively, providing telephone support as necessary.<br>• Carry out other receptionist duties as assigned, maintaining a high level of customer service at all times. Collections Specialist <p>We are looking to add a Collections Specialist to our team based in MORAINE, Ohio. In this role, you will be tasked with managing customer accounts, handling customer inquiries, and maintaining the integrity of our financial records. This role offers a short term contract employment opportunity in the Accounting Software Systems industry.</p><p><br></p><p>Responsibilities: </p><p>• Handle inbound calls from customers regarding their accounts</p><p>• Utilize CRM and Epic Software to manage customer accounts</p><p>• Execute billing functions accurately and efficiently</p><p>• Conduct collection processes, ensuring adherence to industry standards</p><p>• Administer claim processes as per the company's guidelines</p><p>• Maintain and update customer records using Accurint and ADP - Financial Services</p><p>• Ensure proper accounting of receivables</p><p>• Resolve customer inquiries and issues in a timely manner</p><p>• Process customer credit applications with precision</p><p>• Ensure all financial data is accurate and up-to-date.</p><p><br></p><p>For immediate consideration, please contact Robert Half Talent Solutions at 937-224-06000</p>