7 results for It Support Specialist in Eden Prairie, MN

Sr. IT Support Specialist

Plymouth, MN
onsite
Temporary
30 - 35.97 USD / Hourly
The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems. Responsibilities:• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.• Perform root cause analysis on recurring issues and implement permanent corrective actions.• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.• Create and maintain system documentation, SOPs, and configuration guides for internal use.• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.
2026-03-03T00:00:00Z

Salesforce Platform Support Specialist

Minneapolis, MN
remote
Contract / Temporary to Hire
28 - 40 USD / Hourly
Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.What You’ll Do• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets• Use Apsona, Data Loader, and Workbench to import, update, and export data• Support Salesforce Service Cloud features such as case management and automation• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency Interested?Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.
2026-02-27T00:00:00Z

Desktop Support Analyst

Saint Paul, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service. Responsibilities:• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.• Utilize the Autotask ticketing system to track, document, and manage support cases.• Assist with basic networking tasks, requiring a high-level understanding of concepts.• Generate reports and extract data to support operational needs.• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.• Follow established processes and workflows to maintain consistency in support operations.• Provide hands-on troubleshooting across a range of IT systems and tools.• Collaborate with team members to address escalated issues requiring Level 2/3 support.
2026-03-13T00:00:00Z

Help Desk/Desktop Support Analyst

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-03-10T00:00:00Z

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-03-02T00:00:00Z

SharePoint Online specialist

Minneapolis, MN
remote
Temporary
50 - 60 USD / Hourly
We are looking for a skilled SharePoint Online Specialist to provide part-time support in maintaining and optimizing our SharePoint environment. This contract position offers flexible hours, requiring 10–30 hours of monthly engagement to address system needs and provide expert solutions. Join us in Bloomington, Minnesota, to help streamline operations and enhance workflows. Responsibilities: • Manage and maintain SharePoint Online to ensure optimal performance and reliability. • Troubleshoot and resolve technical issues, providing timely support for system users. • Implement enhancements to sites, libraries, and workflows to improve functionality. • Create and deploy templates and light workflows to address specific business needs. • Collaborate with stakeholders to identify areas for improvement and implement solutions. • Ensure system security by managing permissions and access controls. • Perform regular system audits to maintain compliance and efficiency. • Provide expertise and recommendations for SharePoint-related projects and upgrades.
2026-03-11T00:00:00Z

Operations Specialist

Saint Paul, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Operations Specialist to join our team in Saint Paul, Minnesota. This position focuses on supporting faculty contract processes and ensuring smooth operational cycles within a higher education setting. As part of a long-term contract role, you will play a key role in coordinating workflows, managing documentation, and collaborating across departments. Responsibilities: • Oversee the implementation of faculty contract workflows using Dynamic Forms to transition processes to an electronic format. • Coordinate the annual faculty contract cycle, including tracking, documentation, and follow-up activities. • Manage the mass issuance of appointment letters for faculty and staff, ensuring accuracy and timely delivery. • Collaborate with HR and Academic Affairs teams to maintain adherence to deadlines and operational standards. • Support administrative processes related to academic appointments and faculty contracts. • Provide expertise in reviewing and understanding faculty contract language within a higher education context. • Ensure compliance with union contracts and institutional policies during contract management. • Maintain accurate and organized records for all contract-related activities. • Assist in high-volume data entry tasks to support operational needs. • Address and resolve any issues that arise during contract processing and workflow implementation.
2026-03-10T00:00:00Z