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8 results for Benefits Call Center Specialist in Eden Prairie, MN

Call Center Specialist

Hopkins, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
Position OverviewWe are seeking a customer-focused and professional Call Center Specialist to join our team. This role is responsible for handling inbound and outbound customer communications, resolving inquiries, providing information about products and services, and delivering a positive customer experience. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to thrive in a fast-paced environment. Key Responsibilities<ul><li>Handle inbound and outbound calls in a professional and timely manner.</li><li>Respond to customer inquiries and provide accurate information.</li><li>Resolve customer concerns and escalate issues when appropriate.</li><li>Document customer interactions and update records within company systems.</li><li>Process orders, requests, and account updates as needed.</li><li>Meet quality, productivity, and service-level expectations.</li><li>Maintain a high level of customer satisfaction through exceptional service.</li><li>Collaborate with internal departments to ensure customer needs are met.</li><li>Follow company policies, procedures, and compliance requirements.</li></ul>
2026-09-03T00:00:00Z

Benefits Analyst

Bayport, MN
onsite
Temporary / Contract
35 - 45 USD / Hourly
We are looking for a Benefits Analyst to support employee benefits administration for a manufacturing organization in Bayport, Minnesota. This is a Long-term Contract position focused on analyzing benefit programs, coordinating with external insurance partners, and helping ensure accurate, responsive support for employees and internal stakeholders. The ideal candidate brings strong experience in benefits operations, careful attention to detail, and the ability to manage benefit-related processes with consistency and professionalism. Responsibilities:<ul><li>Lead and coordinate a comprehensive Benefits Dependent Eligibility Audit.</li><li>Develop and execute employee communication strategies, including written and verbal messaging, to support audit awareness and participation.</li><li>Oversee audit implementation beginning in late October, ensuring timely completion of all activities.</li><li>Partner with leaders and managers to obtain missing dependent information and support employee compliance.</li><li>Serve as a key liaison between employees, leadership, and an external benefits vendor throughout the audit process.</li><li>Monitor audit progress, address employee questions, and facilitate issue resolution to ensure a smooth and successful audit experience.</li><li>Support change management efforts by promoting clear communication, transparency, and employee engagement throughout the process.</li></ul>
2026-08-25T00:00:00Z

Payroll & Benefits Specialist

Minneapolis, MN
onsite
Temporary / Contract
43 - 48 USD / Hourly
We are looking for a detail-oriented Payroll & Benefits Specialist to support payroll and benefits operations for a multi-state workforce in Minneapolis, Minnesota. This Long-term Contract position is ideal for someone who can manage high-volume payroll activity, maintain accurate records, and provide responsive support to employees and managers. The role also partners with internal teams and external vendors to help ensure payroll processing, benefit administration, reporting, and compliance activities are completed accurately and on schedule. Responsibilities: • Manage assigned portions of recurring and off-cycle payroll processing for employees working across multiple states, ensuring timely and accurate completion. • Review and apply employee pay-related updates such as hires, separations, compensation changes, deductions, garnishments, leave adjustments, retroactive corrections, and one-time payments. • Validate payroll entries, reconcile payroll results, and investigate discrepancies to resolve routine and moderately complex issues. • Prepare payroll summaries, funding support, and related documentation while maintaining complete and organized payroll records. • Answer employee and leadership questions related to pay, deductions, accruals, garnishments, and payroll procedures, and support payroll setup during onboarding. • Administer benefit enrollment activity, status changes, qualifying life events, and terminations while keeping benefit records current and accurate. • Coordinate payroll-related benefit deductions, support open enrollment tasks, and work with vendors and internal partners to address administrative issues. • Assist with payroll and benefits reporting, audit support, year-end activities, tax notice research, and payroll-to-general-ledger reconciliation. • Serve as a knowledgeable user of payroll, benefits, HR, and timekeeping systems by supporting testing, troubleshooting, approved updates, and process improvements.
2026-09-04T00:00:00Z

Benefit Manager

Minneapolis, MN
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
Benefits Manager Remote Opportunity | Minneapolis/St. Paul Preferred Robert Half is partnering with a growing organization to identify a Benefits Manager to join their Human Resources team. This is an exciting opportunity for a benefits professional who is ready to take ownership of a function, build strong partnerships, improve processes, and make a meaningful impact on the employee experience. The ideal candidate is someone who has developed a strong foundation in benefits and is looking for increased ownership, visibility, and the opportunity to influence how programs are managed and improved. This role will partner closely with HR leadership, vendors, brokers, and internal stakeholders to ensure benefits programs are effectively administered, communicated, and aligned with the needs of a growing organization. This is an individual contributor role with ownership of the benefits function. While there is no direct team management responsibility today, this role offers the opportunity to grow in scope and influence as the organization continues to expand. About the Opportunity The organization is a growing, multi-state employer with a large operational workforce. As the company continues to scale, they are investing in their HR infrastructure and creating dedicated ownership around benefits and employee experience initiatives. The Benefits Manager will oversee the day-to-day administration and ongoing improvement of employee benefit programs while also identifying opportunities to enhance communication, employee engagement, recognition efforts, wellbeing initiatives, and the overall employee experience. This position is remote; however, candidates located in the Minneapolis/St. Paul area or Midwest region are preferred. The HR team comes together in person a few times per year for collaboration and team meetings. Key Responsibilities<ul><li>Own the administration and ongoing improvement of employee benefit programs, including medical, dental, vision, life, disability, retirement, voluntary benefits, and related programs</li><li>Manage relationships with benefits brokers, vendors, carriers, and external partners to ensure strong service delivery and program effectiveness</li><li>Lead annual open enrollment planning, communication, employee education, system readiness, and execution</li><li>Partner with HR, payroll, and internal teams to ensure accurate eligibility, enrollment, deductions, and employee data</li><li>Conduct benefits audits, reporting, and issue resolution to support accuracy and compliance</li><li>Serve as a resource for employees and leaders by providing clear, accessible benefits information and support</li><li>Translate complex benefits information into employee-friendly communications and resources</li><li>Evaluate current programs and recommend improvements based on employee feedback, utilization, and business needs</li><li>Support employee experience initiatives, including recognition programs, service awards, wellbeing efforts, and other engagement opportunities</li><li>Identify opportunities to improve processes, enhance communication, and create a stronger employee experience as the organization grows</li></ul>
2026-08-28T00:00:00Z

Account Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced, detail-oriented administrative team member to support corporate account operations and serve as a dependable point of contact for customers and internal partners. This Long-term Contract position is ideal for someone who can balance customer support, detailed account administration, and cross-functional coordination in a fast-paced business environment. The role requires sound judgment, strong communication skills, and the ability to manage sensitive information while helping ensure accurate pricing, billing, and account setup activities. You will contribute to strong customer relationships by resolving issues efficiently and keeping daily processes organized and on track. Responsibilities: • Build productive working relationships with customers and internal teams to understand account expectations and respond effectively to service needs. • Investigate and address customer inquiries related to credits, product matters, pricing, distribution, and service concerns by coordinating with the appropriate business partners. • Act as a central contact across departments to support smooth order-to-cash activities and improve day-to-day operational follow-through. • Prepare, update, and maintain customer agreements, including pricing structures and rebate terms, within company systems. • Review billing and pricing information with internal stakeholders to identify discrepancies and help drive timely invoice resolution. • Maintain customer account records and complete ongoing master data updates with a strong focus on accuracy and consistency across platforms. • Partner with Finance and Legal teams to gather and examine financial information needed to support agreement documentation and related approvals. • Track assigned projects, monitor progress against timelines, and provide administrative support for additional business initiatives as needed.
2026-09-11T00:00:00Z

Health Services Specialist II

Minnetonka, MN
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are looking for a Health Services Specialist II to support health plan operations and provide high-quality service to members, providers, and internal teams in Minnesota. This Long-term Contract position is ideal for someone who combines strong administrative coordination with clear communication and a solid understanding of healthcare processes. This role will help manage authorizations, maintain accurate records, and contribute to efficient service delivery in a fast-paced environment. Responsibilities: • Respond to inquiries from members, providers, and internal partners with timely, accurate, and attentive service. • Review authorization-related information, verify required details, and help ensure requests are processed correctly. • Coordinate documentation, status updates, and follow-up activities to keep work moving efficiently across teams. • Maintain accurate records within health plan systems and support data quality through careful review of entries and submissions. • Assist with onboarding or training support by sharing process guidance and answering routine operational questions. • Use internet-based tools and internal platforms to research information, track cases, and complete assigned tasks. • Support sourcing, submittal tracking, or related administrative activities as needed by the business team. • Apply healthcare knowledge and medical terminology to interpret information and route issues appropriately. • Contribute to quality-focused workflows by identifying discrepancies and escalating concerns when necessary.
2026-09-09T00:00:00Z

Health Plan Specialist - Medicare

Minnetonka, MN
remote
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a customer-focused Health Plan Specialist to support members through high-volume inbound service specifically related to Medicare. This is a contract position offering the opportunity to assist members with benefit, billing, and enrollment questions while delivering accurate and compassionate support. The ideal candidate is comfortable navigating multiple systems, handling complex inquiries, and maintaining an organized remote work environment. Success in this role requires strong communication, sound judgment, and a commitment to creating a positive member experience. Responsibilities:• Handle a large volume of inbound member calls each day, especially during open enrollment periods, while maintaining a calm and attentive approach.• Guide members through questions related to Medicare benefits, billing matters, eligibility, and enrollment with clear and accurate explanations.• Take full ownership of each inquiry from initial contact through final resolution, ensuring issues are documented thoroughly and completed on time.• Use digital tools and multiple on-screen applications efficiently to research information, verify details, and provide accurate responses.• Follow up on unresolved concerns as needed to ensure members receive complete and timely updates.• Maintain detailed records of member interactions and actions taken to support service quality and compliance expectations.• Participate fully in virtual training, team meetings, and coaching sessions, including live video attendance and active engagement.• Work within assigned weekday shifts and contribute to a collaborative team environment focused on service excellence and member satisfaction.
2026-09-11T00:00:00Z

Health Plan Specialist - Medicaid

Minnetonka, MN
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a customer-focused Health Plan Specialist to support members through high-volume inbound service specifically related to Medicaid. In this customer-focused role, you will handle a high volume of inbound calls, guide members through questions related to coverage, billing, and enrollment, and work toward complete resolution with accuracy and empathy. This position is well suited to someone who communicates clearly, stays organized in a fast-paced environment, and is comfortable working within a structured virtual training and remote support setting. Responsibilities:• Respond to inbound member calls and provide knowledgeable support for benefit, billing, enrollment, and health plan inquiries.• Manage a heavy daily call volume during peak periods while maintaining professionalism, accuracy, and a service-first approach.• Take ownership of each case from initial contact through final resolution, ensuring details are fully documented and follow-up is completed on time.• Use internal systems, online resources, and multiple applications at once to research concerns and deliver clear answers to members.• Assist individuals facing more involved service issues by applying sound judgment, empathy, and problem-solving skills.• Maintain complete and accurate records of member interactions, actions taken, and outcomes achieved.• Participate fully in virtual training, team sessions, and ongoing coaching activities while remaining engaged on camera as required.• Support a positive team environment by collaborating with colleagues and contributing to a strong member experience
2026-09-11T00:00:00Z