25 results for Customer Service Representative in Easton, PA

Customer Service Representative Are you passionate about providing exceptional customer service and fluent in both English and Spanish? Do you thrive in a fast-paced environment and enjoy helping others? Robert Half is seeking a motivated and skilled Bilingual Customer Service Representative to join a local and growing team! This is a fantastic opportunity to showcase your problem-solving abilities, communication skills, and knowledge of service excellence while making a real difference in customers' lives. Key Responsibilities:<ul><li>Serve as the first point of contact for customers, effectively addressing inquiries, concerns, and requests in both English and Spanish.</li><li>Provide information regarding products, services, and policies through phone, email, or other communication channels.</li><li>Solve customer issues quickly and efficiently while maintaining a professional and friendly demeanor.</li><li>Assist customers with insurance billing procedures, ensuring accuracy and compliance with established protocols.</li><li>Accurately document customer interactions and resolutions in the organization's CRM systems.</li><li>Collaborate with internal departments to ensure customer needs are met seamlessly.</li><li>Support continuous improvement initiatives to enhance customer satisfaction and service quality.</li></ul>

Customer Service Representative Are you passionate about delivering exceptional customer experiences? Robert Half is looking for a dedicated and customer-focused individual to join a local and growing organization as a Customer Service Representative. In this role, you’ll be the voice of the organization, helping to solve customer challenges, answer questions, and create meaningful interactions every day. If you enjoy problem-solving, thrive in a fast-paced environment, and love finding ways to go the extra mile, we’d love to hear from you! Responsibilities:<ul><li>Assist customers with inquiries regarding products, services, billing, or account management via phone, email, live chat, and/or in person.</li><li>Resolve issues efficiently by identifying customer needs, troubleshooting concerns, and providing thoughtful solutions.</li><li> Accurately maintain and update customer records, ensuring all information is documented and actionable in a timely manner.</li><li>Work closely with internal teams, including sales and technical support, to address complex customer concerns and escalate issues when necessary.</li><li>Go beyond solving problems—proactively offer solutions and insights to enhance the overall customer experience.</li></ul>

Customer Service Representative We are in the process of recruiting a Customer Service Representative for our operations. As a part of our client's team, the Customer Service Representative will be tasked with managing customer queries through various communication channels, providing in-depth knowledge about our products and services, and maintaining updated records of customer interactions. This role is pivotal in our continued growth and success within the industry. Responsibilities:• Managing customer inquiries effectively through email and on-site chat application.• Providing comprehensive information about our range of products and services to customers.• Identifying, troubleshooting, and resolving customer issues and concerns promptly.• Documenting all customer interactions and updating their records accordingly.• Continually developing and maintaining a broad knowledge base of our growing business.

Customer Service Representative We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. Responsibilities:<ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul>

Customer Service Representative We are in search of a Customer Service Representative to be located in Plymouth Meeting, Pennsylvania. The role is a contract to permanent employment opportunity, primarily based on-site. The role is based in the industry and will involve managing customer inquiries, maintaining accurate customer records, and processing customer applications. Responsibilities:• Managing outbound calls and dispatch activities efficiently• Accurately processing customer credit applications• Maintaining and updating customer credit records accurately• Utilizing CRM and IBM AS/400 for various tasks related to customer service and dispatch• Effectively using computer programs and management systems• Employing the 'About Time' software for appropriate tasks• Answering inbound calls and addressing queries promptly

Customer Service Representative We are on the lookout for a Customer Service Representative to be a part of our client's team in the Middlesex, New Jersey area. You will play a crucial role in handling customer applications, maintaining precise customer records, and addressing customer inquiries. Furthermore, you will be charged with the responsibility of overseeing customer accounts and executing the necessary actions. Responsibilities:• Accurately and promptly process customer credit applications• Keep customer credit records up to date and precise• Address and resolve customer inquiries in a timely manner• Carry out appropriate actions based on the status of customer accounts• Commit to the continuous improvement of customer service processes and techniques• Collaborate with the team to achieve shared goals and objectives• Stay updated with the latest trends and best practices in customer service• Uphold the company's reputation by providing excellent customer service• Handle other tasks as directed by the management• Contribute to a positive and supportive work environment.

Customer Service Representative Are you passionate about making a difference in the healthcare industry? Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Robert Half is seeking a dedicated and professional Customer Service Representative to join a thriving organization. This is a great opportunity for someone looking to contribute to impactful patient care and enhance the overall healthcare experience. Key Responsibilities:<ul><li>Respond promptly to patient, provider, and payer inquiries via phone, email, or chat, ensuring resolution in a courteous and efficient manner.</li><li>Assist with scheduling appointments, verifying insurance, and explaining healthcare procedures or policies.</li><li>Maintain accurate records of interactions in the healthcare organization's system while ensuring compliance with all applicable HIPAA regulations.</li><li>Collaborate with medical teams to address patient concerns and escalate complex issues when necessary.</li><li>Educate patients about services and assist with payment processing or billing queries.</li><li>Ensure all communications maintain sensitivity and confidentiality related to patient information.</li></ul>

Account Representative Are you a results-driven professional with a passion for building meaningful relationships and delivering exceptional service to clients in the health care industry? Robert Half is seeking a dynamic Account Representative to join a local health care team. In this role, you will connect with health care professionals and organizations, providing tailored solutions that support their evolving needs. Key Responsibilities:<ul><li>Cultivate and maintain positive relationships with existing and potential health care clients, including providers, clinics, hospitals, and other industry stakeholders.</li><li>Serve as the primary point of contact for your assigned accounts, addressing client questions, resolving issues, and ensuring overall satisfaction.</li><li>Proactively identify new growth opportunities within the health care sector, promote our services, and expand the client base.</li><li>Achieve or exceed designated sales quotas by offering solutions tailored to client needs, negotiating contracts, and closing deals.</li><li>Stay up-to-date on industry trends, regulations, and competitive offerings to continuously position the company as a valued partner in the health care space.</li><li>Partner with internal teams, including marketing and operations, to ensure seamless client onboarding and service delivery.</li></ul>

Collections Representative Robert Half is offering a career building opportunity for a Collections Representative in the Healthcare/NHS industry, located in Philadelphia, Pennsylvania. As a Collections Representative, you will work on ensuring the correct and timely reimbursement from third-party payors for services provided. Get your career moving in the right direction and click the apply button today! As a Collections Representative your responsibilities will include:• Manage and resolve accounts in compliance with contracts and agreements, which includes the review, analysis, and identification of possible barriers to correct and timely claim submission and processing.• Maintain communication with insurance companies and third parties via telephone, letter, fax, or email as necessary and document all actions taken to resolve accounts.• Review and manage credit balances, submit requests for refunds in accordance with policies or initiate off-sets/retractions of incorrectly paid services when possible.• Investigate and submit for approval write off allowances and/or adjustments that have reasonable justification in accordance with contracts and policies.• Handle insurance explanations of benefits that require other activities or reconciliation.• Ensure that all claim submissions, appeals, and requested information is provided within the required timeframe to avoid filing issues and processing delays.• Assist with special projects, audits, and reconciliation as necessary.• Comply with all internal procedures and policies while maintaining a high level of customer service.• Utilize Microsoft Excel and other analytics tools for data handling and review.• Transfer accounts when necessary and only after confirming updated registration or eligibility.

Dispatch and Billing Coordinator Are you a proactive and detail-oriented professional with a passion for driving operational excellence? Robert Half is searching for a highly organized Operations Specialist to join a local and dynamic team. In this role, you’ll play a key part in ensuring the seamless execution of operational processes, providing vital support to cross-functional teams, and contributing to the overall success of the organization. If you thrive in a fast-paced environment, enjoy solving challenges, and are committed to delivering outstanding results, we want to hear from you! Responsibilities:<ul><li>Serve as the primary point of contact for service technicians, offering dispatch assistance and facilitating optimal routing of service calls.</li><li>Support the scheduling of service appointments to maximize technician efficiency and enhance customer satisfaction.</li><li>Maintain clear and effective communication with technicians, addressing inquiries and providing timely updates as needed.</li><li>Answer incoming calls, addressing customer inquiries and concerns with a professional and prompt approach, reflecting strong communication skills.</li><li>Step in during Customer Service Representative (CSR) absences, covering core duties to ensure seamless operations and consistent service.</li><li>Conduct thorough reviews and audits of service invoices to confirm accuracy in service details, labor, and pricing.</li><li>Ensure that invoiced charges correspond to the services provided, working to resolve any discrepancies with appropriate stakeholders.</li><li>Provide flexible, ad hoc support to address evolving business needs, including assisting with tasks across multiple departments.</li><li>Foster a collaborative, team-oriented culture by serving as a dependable resource for cross-functional initiatives.</li></ul>

HR Shared Services Representative We are in search of an HR Shared Services Representative to join our team located in READING, Pennsylvania. This position plays a crucial role in delivering efficient, high-quality support for human resources functions within an organization. This professional typically works within a shared services environment, providing centralized support to employees, managers, and HR teams. Below is a detailed description of the role: Responsibilities:<ul><li>Act as the first point of contact for employee inquiries, handling questions related to HR policies, procedures, benefits, payroll, and systems.</li><li>Provide accurate and timely resolution to concerns, escalating complex cases to appropriate HR specialists when necessary.</li><li>Execute administrative activities such as onboarding, offboarding, benefits enrollment, and maintaining employee records in HR systems.</li><li>Process and verify changes, including promotions, transfers, and terminations, ensuring compliance with organizational procedures and legal requirements.</li><li>Manage HR technology tools such as Human Resources Information Systems (HRIS), ticketing systems, and self-service portals.</li><li>Ensure data accuracy by entering updates and auditing records in line with company standards.</li><li>Provide guidance to employees regarding company policies and processes, ensuring alignment with organizational values.</li><li>Support compliance efforts by managing documentation and responding to compliance-related inquiries</li></ul>

Sales Representative We are offering an exciting opportunity for a Sales Representative based in the New Brunswick, New Jersey area. You will be joining a team focused on commercial liquidations, in-house refurbishment and office furniture sales and installations. This role primarily involves remote work, with occasional in-person client visits and weekly team meetings. Responsibilities:• Drive sales through proactive outreach, utilizing leads generated by the team• Utilize prior sales experience to develop and execute effective sales strategies• Maintain communication with clients, ensuring their needs and inquiries are addressed promptly and accurately• Travel as needed to client locations for viewing and assessment of spaces for liquidation• Manage client relationships, leveraging existing contacts where possible• Collaborate with the team during weekly meetings to discuss strategies and progress• Ensure accurate record-keeping of client information and sales activities.

Legal Billing Associate Ready to join a trailblazing company that's redefining the industry? Robert Half is seeking a dynamic full-time Legal Billing Associate to become an integral part of their client's team. In this pivotal role, you'll take charge of crafting, fine-tuning, and sending out top-notch monthly invoices—optimized for submission to cutting-edge client electronic billing platforms. If you're looking for not only competitive pay and benefits but also a clear path to professional growth, this opportunity is your next big move. Responsibilities:<ul><li>Ensure the accurate and efficient processing of client bills, with a focus on immigration case billing</li><li>Manage electronic submissions of client invoices and accruals via various e-billing platforms, ensuring all actions align with immigration billing requirements</li><li>Serve as a point of contact for accounting and billing questions, specializing in inquiries related to immigration billing</li><li>Review, edit, and approve pre-bills in response to requests from attorneys and secretaries, primarily for immigration-related cases</li><li>Handle and process a high volume of complex bills, particularly those related to immigration</li><li>Review and verify the accuracy of billing and supporting documentation, ensuring adherence to immigration laws and regulations</li><li>Undertake special projects and generate ad hoc reports as requested by the manager</li><li>Provide outstanding client service, meet high quality standards for services, and exceed client expectations, particularly in relation to immigration cases</li></ul>

Sales Support Specialist We are seeking a Sales Support Specialist to join our client's team in the Cranbury, New Jersey area. As a Sales Support Specialist, your role will revolve around providing efficient and accurate support to our sales team and liaising with suppliers and brokers. Responsibilities:• Ensure accurate and efficient communication with suppliers and brokers via WhatsApp• Conduct detailed spreadsheet reporting to ensure all data is up-to-date and accurate• Create and manage purchase orders, inputting all relevant data into our spreadsheet system• Utilize Excel and WhatsApp systems to perform tasks and maintain records• Provide comprehensive support to the sales team, assisting with any inquiries and issues • Implement and manage a detailed and effective customer credit processing system• Maintain and monitor customer accounts, taking appropriate action when required• Ensure the maintenance of accurate customer credit records.

Medical Collections Specialist Medical Collections Working with insurance companies and patient to rectify past due payments Resolve any billing issues contact customers to set up payment plans • Speaking with patients • Out of network processes • Request medical records and read denials • Understanding the EOBs vs ERA • Good customer service skills Working with patients and insurance companies

Collections Specialist Our client in Elverson, PA, is seeking a skilled and detail-oriented Collections Specialist to join their team. As a key member of the finance department, you’ll play a crucial role in managing receivables, maintaining client relationships, and ensuring outstanding balances are resolved in a timely and detail oriented manner. Key Responsibilities: Contact clients to collect outstanding payments via phone, email, or written correspondence. Review and reconcile customer accounts to ensure accuracy. Investigate and resolve billing discrepancies or disputes. Maintain detailed records of all communication and collection activities. Collaborate with internal teams to resolve account issues and provide excellent customer service. Generate aging reports and provide weekly status updates to management. Ensure compliance with company standards, policies, and relevant regulations. If interested please send resume over to Marcella Misnik marcella.misnik@roberthalf com

Office Manager/ Sales Manager We are in search of an Office Manager/ Sales Manager to join our team in Short Hills, New Jersey. This role primarily focuses on sales within the fitness industry and involves the management of multiple revenue streams, including memberships and retail. The Office Manager/ Sales Manager will also be responsible for supervising Sales Reps and ensuring smooth operation of office activities. Responsibilities: • Supervise Sales Reps and drive sales within the fitness industry. • Manage multiple revenue streams including memberships and retail. • Maintain high standards of communication and interpersonal skills with clients in person and over the phone. • Demonstrate a solution-based and results-oriented approach, with a competitive spirit. • Identify areas of improvement and implement changes using good judgment. • Exhibit a passion for fitness and sales. • Maintain high standards of organization, data management, and ability to prioritize and meet deadlines. • Display professionalism, punctuality, reliability and neatness. • Pay strong attention to detail and accuracy in all tasks. • Handle confidential information with utmost trustworthiness. • Foster a harmonious working environment with co-workers, clients, and the general public. • Demonstrate proficiency with computers and Studio software.

Chief Accounting Officer We are providing an exciting opportunity in the Real Estate Property/Facilities Management industry, specifically for the role of a Chief Accounting Officer. This role is based in the HORSHAM, Pennsylvania area. As a Chief Accounting Officer, you will be entrusted with the responsibility of managing all financial reporting, setting and maintaining accounting standards, leading a sizable team, and providing ongoing accounting support to the senior management team. Responsibilities:• Lead and manage a team of professionals, focusing on accounting functions• Implement new accounting pronouncements and developments as per the organization's requirements• Establish, maintain and improve policies and procedures to ensure accurate and timely preparation of financial information• Oversee the preparation of financial reports on a monthly, quarterly, and annual basis• Provide comprehensive accounting support to the senior management team• Play a pivotal role in the accounting for capital transactions• Ensure accurate auditing and budget processes are in place• Oversee tax accounting to ensure compliance with relevant laws and regulations• Utilize your knowledge of Commercial Real Estate and Corporate Real Estate for the benefit of the organization• Ensure clear and effective communication both written and oral, with internal and external users of financial information.

Executive Assistant We are seeking a dedicated Executive Assistant to join our team in the non-profit sector located in Philadelphia, Pennsylvania. As an Executive Assistant in this role, you will provide essential support to our executive team, ensuring efficient operations and effective communication. This role offers a contract to permanent employment opportunity and requires a high level of engagement with various stakeholders both within and outside the organization. What you get to do every single day:• Manage executive calendars, schedule appointments, and organize meetings, act as a representative of the department to both internal and external clients.• Handle the processing and management of invoices, receipts, and documents related to expense reports.• Supervise correspondence, scheduling, and documentation for Board committee meetings.• Serve as a dependable point of contact for internal and external stakeholders.• Perform general administrative tasks such as managing department mail, preparing expense and credit reports, and organizing travel arrangements.• Organize operational aspects for executive-level meetings, programs, events, or conferences, including arranging facilities, coordinating speakers, and managing event budgets.• Keep and update departmental contacts and other data in the CRM platform.• Use the Salesforce CRM platform to support department efforts, such as updating information, generating reports, and drafting basic documents.• Assist in scheduling interviews as needed.• Attend monthly administration meetings.• Provide support for special projects and events as necessary, including department-wide and smaller group events.• Provide administrative and clerical support for other company-wide initiatives as directed.

Admissions Specialist A growing company in Warminster is seeking a Claims Adjuster for a long term engagement. This position is 100% on site and will begin immediately. The primary responsibility of this position is the investigation, evaluation, and settlement (through denial, compromise, or payment) of claims arising from physical damage to vehicles, customer property (including higher and more complex cases), and third-party claims involving medium-to-high exposure bodily injury. The role involves reviewing and negotiating service rates, and handling claims. Success in this role requires experience in claims management, as well as a strong commitment to maintaining the integrity of proprietary information. Key Responsibilities: Investigation, Evaluation, and Resolution: Investigate, analyze, and resolve claims related to vehicle damage, customer property, and medium-to-high exposure third-party bodily injury. Assess claim value and liability to recommend settlements through denial, compromise, or payment. Ensure timely and accurate investigations, leveraging advanced techniques and knowledge of the insurance process. Apply specialized knowledge and techniques for understanding risks, insurance products, and claims investigation processes. Collaborate with other departments and stakeholders to understand risks under management and manage products offered. Handle complex and high-stakes claims requiring sound judgment and thorough analysis. Stakeholder Interaction:Communicate effectively with claimants, legal representatives, and stakeholders to manage expectations and maintain professionalism. Address and resolve disputes or escalated issues on complex claims with diplomacy and tact. Explain policy details, coverage limitations, and claim decision rationale clearly and accurately. Confidentiality and Compliance: Ensure the integrity and security of proprietary information throughout claims handling. Adhere to all regulatory and company policies governing the claims process. Proficient in using claims management software and tools to process and document cases. Strong mathematical aptitude for calculating damages and analyzing cost implications. Interpersonal Skills: Excellent communication skills for interacting with claimants, stakeholders, and team members in a clear and professional manner. Strong negotiation skills for settling claims and managing external vendors or partners. Educational Background: For immediate consideration please call the Trevose office of Robert Half at 215-244-1870, or email your resume to us at Kirk.Forchetti@RobertHalf com. Thank you

Product Strategy & Development Director We are on the lookout for an experienced Product Strategy & Development Director to join our team in the health insurance industry, based in Parsippany, New Jersey. As a Product Strategy & Development Director, you will be expected to coordinate and manage various tasks associated with product development, management, strategy, and operations. You will collaborate with cross-functional teams to ensure optimal product delivery and maintain compliance with federal health care reform for public exchanges. Responsibilities: • Coordinate and oversee product development initiatives, ensuring projects are delivered within the stipulated timeframe and budget • Collaborate effectively with enterprise-wide teams for product development projects, including representatives from Marketing, Sales, Provider Relations, Legal, Actuarial/Underwriting, Operations, Compliance, and Information Services • Conduct comprehensive research on market, product, economic, and competitor data using public sources and relationships • Assist in managing day-to-day contact with external product delivery partners and vendors for issue resolution, RFPs, and communication pieces • Support sales and proposal processes, generate provider network comparisons, and manage annual ACA recertification • Organize and analyze contract information and data for product specifications • Maintain regular contact with federal and state agencies managing public exchanges • Support go-to-market activities and product releases, and ensure compliance with federal health care reform for public exchanges • Assist in the preparation of documentation and reports for new and existing products, and support the preparation of product informational and training presentations • Stay updated on industry and product trends.

Estate Planning Attorney We are in search of an Associate Attorney to join our client's legal team as a full-time, direct hire lawyer located in Cinnaminson, New Jersey. As an Associate, you will be heavily involved in representing clients in legal proceedings, managing Elder Law and Estate Planning cases, and leading a team. Responsibilities: • Act as a representative for clients in Chancery Division and Law Division in New Jersey and Register of Wills and Orphan's Court in Pennsylvania• Draft and prepare various legal documents including Wills, Estates, Power of Attorney, Living Wills, Trust, and Guardianship pleadings• Ensure adherence to all relevant legal standards and regulations in the practice of Elder Law and Estate Planning• Oversee administrative and management functions related to legal practice to ensure smooth operations and client satisfaction• Provide advice to clients on business and legal transactions• Take charge of negotiations for settlements in legal disputes• Lead and manage a team consisting of a paralegal and support staff regarding a client's legal needs• Maintain a hybrid work schedule as an option• Conduct in-person consultations with clients.

Financial Associate We are looking for a Financial Associate to join our team based in Trevose, Pennsylvania. In this role, you will be responsible for a variety of financial and administrative tasks, including account management, invoicing, and financial audits. Responsibilities: • Utilize Quickbooks Online to manage and maintain client accounts • Manage monthly administrative invoicing and distribution • Communicate effectively with all entities associated with a client account, such as account managers, clients, sales representatives, and brokers • Conduct bank account reconciliations and assist with any financial audits or inquiries • Uphold and apply appropriate financial policies and procedures • Execute daily deposits and distribution tasks • Oversee accounts receivable management; prepare and track receipt of client invoicing • Provide accounts payable support and backup accounts payable staff • Monitor finance group email box and respond to inquiries in a timely manner • Use Microsoft Excel and other tools for data management and reporting

CFO Chief Financial Officer (CFO) - Restaurant Industry Experience Required Key Responsibilities:Financial Planning & Analysis (FP& A):<ul><li>Develop and implement comprehensive financial models for revenue forecasting and expense management.</li><li>Provide data-driven insights to support strategic decision-making and identify growth opportunities.</li></ul>GAAP Accounting:<ul><li>Oversee financial reporting processes to ensure compliance with Generally Accepted Accounting Principles (GAAP).</li><li>Manage internal and external audits to maintain transparency and accuracy.</li></ul>Acquisitions and Mergers:<ul><li>Lead financial due diligence and valuation for acquisitions and mergers.</li><li>Integrate acquired entities into the company's financial operations and reporting systems.</li></ul>Budgeting and Forecasting:<ul><li>Create and manage detailed budgets aligned with organizational goals.</li><li>Monitor variances and recommend corrective actions to maintain profitability.</li></ul>SOX Compliance:<ul><li>Ensure adherence to Sarbanes-Oxley (SOX) regulations by implementing and monitoring internal controls.</li><li>Regularly evaluate financial processes to mitigate risks and maintain compliance.</li></ul>Risk Analysis and Management:<ul><li>Identify and mitigate financial and operational risks through comprehensive analysis.</li><li>Implement robust risk management strategies to safeguard company assets.</li></ul>Cost Control:<ul><li>Design and implement cost-saving initiatives to optimize operational efficiency.</li><li>Conduct regular reviews of vendor contracts, supply chain costs, and operational overheads.</li></ul>Financial Operations:<ul><li>Oversee cash flow management, payroll, accounts payable/receivable, and treasury functions.</li><li>Work closely with department heads to align financial operations with strategic goals.</li></ul>To apply please email a resume in a Word format to Pam Lim at Pam.Lim@roberthalf.

Staff Accountant/Payroll We are in the search for a Staff Accountant/Payroll in the education industry based in Pennsylvania. The role involves a broad range of functions including payroll processing, benefit administration, basic accounting tasks, and clerical duties in support of the Business Office. Responsibilities • Handle the processing of payroll in an accurate and timely manner • Administer employee benefits, including open enrollment elections and changes throughout the year • Maintain and create new permanent files, ensuring efficient record retention and filing • Perform accounting tasks related to payroll, including reconciliation • Ensure compliance with regulations such as ACA, HIPAA, FLSA • Assist in risk management and audit preparation • Support in the creation and tracking of the operating budget • Disseminate HR-related information to all employees • Keep track of employee training and clearances • Meet all disclosure and reporting requirements • Carry out additional tasks as assigned by the Chief Financial & Operating Officer.