3 results for Sr Customer Service Representative in East Rochester, NY

Customer Service We are offering an exciting opportunity in the customer service sector, based in East Rochester, New York. As a Customer Service Representative, you will be an essential part of our team, handling customer inquiries, processing orders, and providing support. Responsibilities: • Efficiently and accurately process customer orders received via telephone, email, or fax • Handle customer inquiries, providing timely and effective solutions • Maintain up-to-date customer records, ensuring accuracy at all times • Generate customer quotes and manage existing ones • Liaise with vendors regarding pricing and order statuses • Troubleshoot any issues that arise, providing swift resolution • Regularly update order statuses to keep all relevant parties informed • Utilize office equipment such as scanners, printers, copiers, and fax machines for various tasks • Apply a comprehensive understanding of company policies, procedures, and pricing to serve customer needs effectively • Maintain a thorough understanding of both vendor and customer contracts.

Customer Service Representative We are seeking a Customer Service Representative for our team in Victor, New York. Working in the Waste, Refuse & Environmental Waste Management industry, you will play a crucial role in managing the waste and recycling programs of our customers. This role offers a short term contract employment opportunity. Responsibilities: • Handle notifications generated from waste monitoring systems efficiently. • Generate and manage purchase orders for compactor hauls. • Ensure confirmation of haul requests with the hauler and customer. • Interpret graph data and event logs using device portals. • Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc. • Investigate open repair invoice issues or stop service tasks using NetSuite. • Alert Customer Service of Site Issues through email correspondence. • Possess a deep understanding of pressure data and monitor functions. • Correct or enter invoices and device information in NetSuite and Device Portal. • Utilize Microsoft Excel for editing and creating worksheets. • Manage inbound and outbound calls, providing exceptional customer service. • Schedule appointments as required.

Sales Support We are offering a permanent employment opportunity for a Sales Support based in Senecal Falls, New York. The role primarily involves processing customer applications, maintaining customer records, and addressing customer inquiries in a timely manner. The industry we operate in necessitates the regular monitoring of customer accounts and swift action when necessary. Responsibilities: • Answer customer inquiries accurately and efficiently through inbound calls. • Provide excellent customer service to maintain a positive company image. • Perform data entry tasks to keep customer records up to date. • Manage email correspondence with customers, ensuring their inquiries are resolved. • Handle both inbound and outbound calls professionally. • Utilize Microsoft Excel to manage customer data and Microsoft Word for documentation purposes. • Enter customer orders into the system accurately. • Schedule appointments for customers as needed. • Carry out e-Filing tasks to ensure all customer information is stored securely.