<p>We are looking for a Technical Writer to join our team onsite in Burnsville, Minnesota on a contract-to-permanent basis. In this role, you will create clear, accurate maintenance documentation for military hardware and work closely with engineers and technical specialists in a highly collaborative on-site environment. This opportunity is well suited for someone who can turn complex mechanical and electrical information into structured instructions while learning and applying defense documentation standards.</p><p><br></p><p>Responsibilities:</p><p>• Develop and refine maintenance manuals, step-by-step service procedures, and component replacement documentation for sophisticated mechanical and electrical systems.</p><p>• Work side by side with engineers and subject matter experts to convert schematics, design details, and technical data into user-friendly instructions for operators and maintainers.</p><p>• Produce and maintain Interactive Electronic Technical Manuals (IETMs) that align with program and customer documentation needs.</p><p>• Participate in document reviews to verify technical accuracy, consistency, and compliance before release.</p><p>• Support configuration management activities to ensure revisions, updates, and controlled changes are properly documented across deliverables.</p><p>• Incorporate feedback from senior team members and technical stakeholders to strengthen clarity, usability, and adherence to required standards.</p><p>• Contribute to the preparation of documentation that supports defense-related hardware programs and maintenance operations.</p>
<p>We are seeking a Customer Service Representative to join a dynamic team environment. This role is responsible for providing excellent customer support, and assisting with day-to-day administrative and operational tasks. The ideal candidate is organized, professional, and committed to delivering a positive experience for customers.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and professional assistance to customers, clients, and team members.</p><p>• Perform a variety of administrative and operational support duties as needed.</p><p>• Build and maintain positive relationships through strong communication and customer service skills.</p><p>• Collaborate with team members and other departments to support business operations.</p><p>• Prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.</p>
<p>Position Overview</p><p>We are seeking a professional and customer-focused Customer Service Representative to join a growing team. This role is responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and thrives in a fast-paced environment.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and other communication channels.</li><li>Provide accurate information regarding products, services, and policies </li><li>Resolve customer concerns and troubleshoot issues in a timely manner</li><li>Maintain accurate customer records and document interactions.</li><li>Process orders, requests, and account updates as needed.</li><li>Collaborate with internal departments to ensure customer needs are met.</li><li>Maintain a high level of professionalism and customer satisfaction.</li></ul><p><br></p>
<p>We are seeking a Customer Service Representative to support daily administrative, customer service, and operational functions for a growing organization. This role is ideal for someone who enjoys variety in their day and thrives in a collaborative, hands-on environment. The position combines customer support, office coordination, and operational assistance to help ensure efficient day-to-day business operations.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries via phone and email, providing timely and professional support.</li><li>Process customer orders and maintain accurate records within internal systems.</li><li>Handle inbound and outbound communication to resolve customer concerns and provide updates.</li><li>Support general office operations, including document management, record maintenance, and administrative coordination.</li><li>Prepare shipping documentation and assist with order fulfillment activities.</li><li>Monitor inventory levels and communicate replenishment needs to support operational efficiency.</li><li>Assist with packaging, labeling, assembly, or fulfillment tasks as business needs require.</li><li>Coordinate multiple priorities while maintaining a high level of accuracy and attention to detail.</li><li>Contribute to process improvements and support a collaborative team environment.</li><li>Perform additional administrative and operational duties as assigned.</li></ul>
<p>We are seeking a Customer Service Representative to join our client's team within the life insurance industry. This role is responsible for supporting policyholders, beneficiaries, and agents by answering questions, resolving issues, and providing excellent service throughout the life insurance policy lifecycle. The ideal candidate is professional, empathetic, detail-oriented, and comfortable handling sensitive customer conversations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound calls, emails, and other inquiries from customers, policyholders, and agents</li><li>Assist with questions related to life insurance policies, coverage, billing, claims status, beneficiary updates, and policy changes</li><li>Explain policy information clearly and accurately while maintaining compliance with company standards and regulations</li><li>Process service requests such as address changes, payment updates, policy reinstatements, and documentation requests</li><li>Research and resolve customer concerns in a timely and professional manner</li><li>Document all customer interactions and account updates in internal systems</li><li>Coordinate with underwriting, claims, billing, and other internal departments as needed</li><li>Maintain confidentiality when handling personal and financial information</li><li>Meet service level expectations for response time, quality, and customer satisfaction</li></ul><p><br></p>
<p>We are looking for a Sales Development Representative to support sales efforts for a global enterprise-focused team. This Long-term Contract position is ideal for someone who can combine relationship-building with strong planning, forecasting, modeling, and budgeting skills to help create a more effective approach to business development. The person in this role will engage prospective clients in meaningful conversations, identify promising opportunities, and coordinate introductory meetings and product demonstrations for the sales organization.</p><p><br></p><p>Responsibilities:</p><p>• Identify, nurture, and advance high-potential leads by using account-based marketing methods to connect with enterprise prospects worldwide.</p><p>• Build credibility with decision-makers through thoughtful outreach, relevant communication, and consistent follow-up that moves opportunities forward.</p><p>• Arrange introductory discussions and product demonstrations for direct sales team members by assessing interest and confirming business fit.</p><p>• Partner closely with field sales teams to shape and carry out targeted sales development plans for key accounts.</p><p>• Lead consultative, value-focused conversations that uncover prospect needs and position solutions effectively.</p><p>• Support business planning activities by contributing to forecasting, budgeting, and modeling efforts that improve sales execution.</p><p>• Track outreach activity and results while working toward weekly and monthly goals for calls, meetings, pipeline growth, and overall performance.</p>
<p>We are looking for an experienced Telecommunications Specialist to support enterprise voice and communication systems. This role is ideal for a self-directed individual who can step into an active environment, assess priorities quickly, and keep critical telecom work moving forward with limited oversight. The position offers the opportunity to contribute hands-on expertise across telephony infrastructure, user communication needs, and project coordination while partnering with technical teams and business stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Manage enterprise telephony activities, including call routing design, auto attendants, hunt groups, number management, and E911 configuration.</p><p>• Take ownership of ongoing telecom initiatives by reviewing current progress, identifying open items, and driving remaining work through completion.</p><p>• Support and maintain IP telephony and UCaaS-related services to ensure reliable voice connectivity across the organization.</p><p>• Coordinate number portability efforts and work with carriers or service providers to resolve provisioning and PSTN connectivity issues.</p><p>• Provide technical guidance on Avaya-based environments and assist with telecom-related changes tied to broader platform updates.</p><p>• Communicate clearly with IT teams, end users, and leadership to share status updates, surface risks, and align on next steps.</p><p>• Travel to company sites as needed to assist with telecom assessments, implementation tasks, or issue resolution.</p><p>• Document configurations, decisions, and action plans to keep telecom operations organized and accessible for stakeholders.</p>