We are looking for a dedicated Customer Service Representative to join our team in RTP, North Carolina. In this role, you will provide exceptional support to customers by addressing inquiries, managing orders, and ensuring a seamless experience. This is a long-term contract position offering the opportunity to contribute to a dynamic environment within the health and biotech industry.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone, ensuring accurate and efficient communication.<br>• Process and manage order entries while maintaining attention to detail and accuracy.<br>• Provide attentive and courteous support to customers, resolving issues and addressing concerns effectively.<br>• Handle inbound and outbound calls, delivering timely assistance and solutions.<br>• Collaborate with team members to ensure customer satisfaction and meet service standards.<br>• Maintain comprehensive knowledge of products and services to address customer needs effectively.<br>• Document customer interactions and resolutions accurately for future reference.<br>• Identify opportunities for improving customer service processes and contribute to team success.<br>• Follow company protocols and guidelines to ensure compliance and high-quality service.<br>• Adapt to changing priorities and support additional tasks as needed.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Cary, North Carolina. This Contract to permanent position offers an excellent opportunity to work in a fast-paced environment within the wholesale distribution industry. You will play a vital role in delivering exceptional service to customers while contributing to the success of our team.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues efficiently.<br>• Process and manage product orders with accuracy and attention to detail.<br>• Handle outbound and inbound calls to offer solutions and identify customer needs.<br>• Collaborate with team members to meet performance metrics and achieve sales goals.<br>• Utilize consultative selling techniques to recommend products and services to customers.<br>• Maintain thorough knowledge of company systems and processes to ensure seamless service delivery.<br>• Participate in paid training sessions to enhance skills and knowledge.<br>• Foster a detail-oriented and supportive work environment while adhering to business casual dress code.
We are looking for a motivated Customer Success Specialist to join our team in Carrboro, North Carolina. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving connectivity issues, and providing exceptional support. This is a Contract to permanent position, ideal for candidates who excel in fast-paced environments and have a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Assist customers in resolving connectivity problems and troubleshooting technical issues.<br>• Maintain accurate and detailed records of customer interactions and solutions provided.<br>• Collaborate with internal teams to ensure customer concerns are addressed effectively.<br>• Handle multiple browsers and tools simultaneously to provide efficient service.<br>• Provide clear and detail-oriented email correspondence to address customer needs.<br>• Identify opportunities to improve customer satisfaction and proactively suggest solutions.<br>• Stay updated on company policies and product knowledge to deliver accurate information.<br>• Ensure a positive customer experience by showcasing empathy and problem-solving skills.
<p>We are looking for an experienced Software Application Architect to join our dynamic team in one of our North Carolina offices. This is contract-to-hire position that offers an exciting opportunity to develop cutting-edge solutions within the healthcare industry. You will play a key role in advancing healthcare innovation, leveraging modern technologies to create secure, high-performance applications and services.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement complex software architectures, ensuring scalability, security, and performance.</p><p>• Lead the development of web applications, web services, and platform solutions using Java/Linux-based technologies.</p><p>• Collaborate with cross-functional teams to gather and refine requirements, translating them into effective technical solutions.</p><p>• Develop prototypes and proof-of-concepts to explore new technologies and validate design approaches.</p><p>• Establish coding standards and guidelines, ensuring adherence across development teams.</p><p>• Mentor and support team members in adopting new technologies and best practices.</p><p>• Drive innovation by proposing and implementing modern frameworks for container, cloud, and serverless solutions.</p><p>• Manage technical debt, ensuring systems are maintained and optimized for long-term use.</p><p>• Communicate architectural decisions and complex concepts to stakeholders, including executives and business representatives.</p><p>• Oversee multiple projects, coordinating efforts and ensuring timely delivery of high-quality solutions.</p>
We are looking for a dedicated Collections Specialist to join our team in Burlington, North Carolina. This long-term contract position is ideal for professionals with a strong background in collections and financial processes, who are passionate about maintaining accurate accounts and resolving billing issues. You will play a key role in ensuring timely payments, managing claims, and contributing to the overall efficiency of our financial operations.<br><br>Responsibilities:<br>• Oversee and manage accounts receivable processes to ensure timely collection of outstanding payments.<br>• Handle inbound calls related to billing inquiries and provide clear, accurate responses.<br>• Administer claims and resolve discrepancies to maintain accurate account records.<br>• Utilize accounting software systems to track and update financial data.<br>• Implement effective collection strategies to recover overdue balances.<br>• Collaborate with internal teams to streamline billing functions and improve workflow.<br>• Maintain customer account data using CRM systems for efficient tracking and communication.<br>• Generate and analyze reports to monitor collection progress and identify areas for improvement.<br>• Ensure compliance with company policies and financial regulations in all collection activities.<br>• Provide exceptional customer service while addressing payment issues and maintaining positive relationships.
We are looking for a dedicated Collections Specialist to join our team in Greensboro, North Carolina. In this long-term contract position, you will play an integral role in managing and optimizing collection processes to ensure timely payments and maintain positive client relationships. This opportunity offers the chance to work in a dynamic environment, focusing on both commercial and consumer collections.<br><br>Responsibilities:<br>• Manage and execute collection activities for both commercial and consumer accounts.<br>• Ensure timely follow-ups with clients to address overdue payments and resolve outstanding balances.<br>• Analyze account histories to identify discrepancies and develop strategies for resolution.<br>• Collaborate with internal teams to streamline billing and collection processes.<br>• Maintain accurate and updated records of all collection activities.<br>• Communicate professionally with clients to negotiate payment plans and settlements.<br>• Monitor and report on collection performance metrics to ensure goals are met.<br>• Stay informed about industry best practices and regulatory requirements related to credit and collections.<br>• Address disputes effectively by investigating issues and providing solutions.<br>• Support the development of policies to enhance overall collection efficiency.
