23 results for Desktop Support Analyst in Des Moines, IA

Desktop Support Analyst Our growing client is actively seeking an experienced, dedicated and innovative mid-level Desktop Support Specialist. Their ideal candidate is passionate about leveraging their skills to drive necessary technical operations in our firm, ensuring that all our desktop systems are running smoothly. Key Responsibilities:<ol><li>Troubleshooting and Problem Solving: We'll rely on you to proactively diagnose, troubleshoot and resolve any device issues our employees may encounter to minimize interruption in their work.</li><li>Hardware and Software Installation: It's vital that you are comfortable installing, maintaining and updating both hardware and software on various computer systems in the firm.</li><li>Operating System Configuration and Support: Your role will involve configuring and providing the necessary support for various Operating Systems within the organization.</li><li>Network Connectivity and Troubleshooting: You will ensure all our systems are correctly connected to the network to support seamless operations while swiftly diagnosing and fixing network problems when they arise.</li><li>Active Directory Administration: Managing and configuring the active directory to ensure smooth networking operations will be a central part of your responsibilities.</li><li>Remote Desktop Support: Ability to provide technical assistance remotely, ensuring solutions are provided quickly without necessarily being in physical contact with the device.</li><li>Hardware and Software Upgrades: Ensuring our systems are up-to-date is critical. As part of your responsibilities, you will handle appropriate upgrades when needed.</li><li>Virus and Malware Removal: A key part of your role will be to provide timely, effective solutions when systems are invaded by viruses and malware, and to ensure our work environment remains safe.</li></ol>They are seeking someone who has a strong customer-first mentality and an eye for detail who will aim not only to solve immediate issues but also to proactively identify potential future problems. If you're a system-savvy problem solver who thrives in fast-paced environments, I’d love to hear from you. Tight-knit collaboration, constant learning, and a friendly, supportive environment are integral components of their work culture.

Desktop Support Analyst Do you feel stuck and micromanaged? Do you want freedom to troubleshoot and challenge yourself? If so, we are seeking a proficient Desktop Support Analyst (ranging from T1-T3 support) to join a team based in Grinnell, Iowa. As a Desktop Support Analyst, your role will involve handling support requests from end-users, conducting initial troubleshooting, and facilitating the resolution of technical issues. This position will require interaction with community-based technical resources, sharing technical problems and solutions with the team, and potential travel to service endpoints when necessary. One must be self driven and have a passion for collaborating with all faces with a smile. To learn more, please apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn). Responsibilities: • Respond to incoming support requests via phone and email, gather pertinent information, and create trouble tickets• Perform initial troubleshooting actions which may include repairing, replacing, and installing equipment• Escalate incidents and ensure ticket resolution• Guide and assist community-based technical resources in resolving a wide range of service issues• Maintain and operate devices, ensuring optimal connectivity and configuration• Participate in quality improvement and skills development activities within the team• Provide support for applications, including Microsoft Office 365 and Android iOS• Utilize tools such as Active Directory and Remote Desktop Support for issue resolution• Offer support for computer hardware related issues• Share identified technical problems and solutions with the Service Support Team.

Desktop Support Analyst Position: Desktop Support Analyst -- Direct Hire Permanent Location: Des Moines, IA --- Hybrid Salary: up to $70,000 base annual salary plus excellent benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Desktop Support Analyst – Healthcare Provider Are you an experienced IT professional ready to take your skills to the next level? A growing healthcare provider with ambitious initiatives is seeking a Desktop Support Analyst to tackle Help Desk Tier 3 tickets, troubleshoot network and system issues, and ensure seamless technology operations within a Microsoft-centric environment. Key Responsibilities: • Resolve complex Tier 3 support tickets involving Microsoft Office 365, Active Directory, and Windows-based applications. • Investigate and troubleshoot initial network and systems issues, escalating when necessary. • Administer and manage ticketing systems, ensuring high-quality service delivery. • Collaborate with IT teams on network and system administration initiatives. • Provide exceptional customer service while supporting end-users in a fast-paced environment. • Adapt and self-direct workflows to meet evolving organizational needs. What We’re Looking For: • Strong technical expertise in Microsoft environments, including Office 365 and Active Directory. • Experience with Tier 3-level troubleshooting and support. • Familiarity with network administration and system administration concepts. • Proficiency in diagnosing and resolving hardware/software issues. • Excellent communication and customer service skills. • Self-motivated, adaptable, and resourceful in managing competing priorities. *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***

IT Support Analyst We are seeking a skilled IT Support Analyst to join a local Des Moines company on a long-term contract basis. The ideal candidate will be adept at supporting both hardware and software issues, with strong expertise in SCCM, Intune, and remote support tools like Bomgar. This role requires a proactive professional who can manage deployments, troubleshoot complex issues, and deliver high-quality end-user support across Apple and Windows environments. Key Responsibilities:Provide end-user support for desktops, laptops, mobile devices, and peripherals, including both Windows and Apple (iPads, iPhones, MacBooks) platforms.Diagnose and resolve hardware and software issues; perform break/fix support and machine deployments.Utilize SCCM to:<ul><li>Reimage machines and push out updates.</li><li>Deploy OS images, software updates, and applications.</li><li>Monitor logs, resolve deployment/configuration issues.</li><li>Manage site servers, distribution points, and co-managed environments (Intune integration).</li></ul>Manage Intune for MDM:<ul><li>Design, deploy, and manage mobile/endpoint device configurations.</li><li>Troubleshoot compliance policies, app deployments, and device issues.</li><li>Generate detailed reports on compliance, usage, and activity.</li></ul>Use Bomgar (or similar tools) for remote troubleshooting and support.Work within ServiceNow or other ticketing systems to track, document, and resolve incidents in a timely manner.Maintain accurate inventory reporting using SCCM and ensure device lifecycle management.Collaborate with IT teams to assist in migrations and hybrid environment support.

IT Desktop Support Specialist We are offering a long-term contract employment opportunity for an IT Desktop Support Specialist in West Des Moines, Iowa. The role involves providing hardware, software, and mobile support within the business and IT users primarily in West Des Moines. As an IT Desktop Support Specialist, you'll be tasked with maintaining and updating PC hardware and software, troubleshooting issues, and communicating with various stakeholders. Responsibilities: • Efficiently and accurately process requests related to break/fix incidents and move/add/change. • Ensure regular monitoring of systems to maintain operation efficiency and accuracy. • Handle the installation, maintenance, and updates of PC hardware and software. • Effectively communicate with stakeholders about status, risks, quality, and operations. • Troubleshoot issues related to PC hardware for laptops, desktops, and mobile devices. • Identify potential areas of improvement, escalate when necessary, and make appropriate recommendations. • Utilize your knowledge of the Windows 10/11 operating system to troubleshoot PC software issues. • Leverage strong analytical skills to make decisions, use independent judgment, and establish priorities. • Work effectively on multiple initiatives concurrently while maintaining good attention to detail. • Utilize excellent verbal and written communication skills in all aspects of the role.

Desktop Analyst PERM We are inviting applications for the role of Desktop Analyst in the industry. This role is based in AMES, Iowa, 50010-5745, United States. As a Desktop Analyst, your focus will be on processing technical support requests, managing customer accounts, and ensuring optimal functionality of desktop systems. You'll work to enhance security, service delivery, user experience, and device management processes. Responsibilities • Handle technical support tasks related to Cisco Products, Cisco Routers, IP Telephony, Cisco CallManager, Cisco Unity, and Cisco Voice. • Oversee the deployment of application install packages through software distribution infrastructures like Ivanti, Airwatch, and SCCM. • Manage standard Windows desktop images and provide support for all peripheral devices. • Utilize tools like GPO, Powershell, Ivanti, Airwatch for managing end points. • Administer Office 365 in a cloud environment and execute delivery plans for Mobile Device Management of company-owned iOS devices. • Collaborate to manage OS deployment processes using InTune, MDT, or Ivanti. • Troubleshoot advanced endpoint issues and engage in hardware evaluation.

Help Desk Analyst II Position: Help Desk Technician -- Direct Hire Permanent Location: Des Moines, IA -- Hybrid Salary: up to $65,000 base plus excellent benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Help Desk Technician – Healthcare Provider Are you ready to make a difference in the healthcare industry while growing your career in IT support? A leading healthcare provider is expanding its IT team and is seeking a Help Desk Technician to manage Tier 1 and Tier 2 support tickets while delivering top-notch customer service in a fast-paced, Microsoft-focused environment. Key Responsibilities: • Diagnose and resolve technical issues related to Microsoft Office 365, Active Directory, and Windows-based tools. • Manage incoming support requests in a ticketing system, ensuring timely and accurate resolutions. • Provide exceptional customer service to end-users, including remote and onsite support. • Troubleshoot system and application errors or inefficiencies with a self-directed and adaptable approach. • Collaborate with IT teams to streamline processes and optimize user experiences. What We’re Looking For: • Proven experience in Help Desk Tier 1 and Tier 2 support roles. • Strong working knowledge of Microsoft environments, including Office 365 and Active Directory. • Skilled in troubleshooting hardware/software issues within a ticket-based workflow. • Exceptional communication and customer service skills. • Self-motivated, adaptable, and capable of working independently in a dynamic setting. *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***

Tier 1 Support | Technical Support | Help Desk We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As a crucial member of our team, you will be primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of our technical operations. Be the first point of contact for our client by fielding technical inquiries, troubleshooting basic issues, and escalating complex problems to higher tiers as needed. Responsibilities: • Diagnose and resolve issues related to user concerns effectively and promptly• Provide remote support to users in remote offices or home office setups• Accurately document problem resolutions in ticketing systems, knowledge bases, troubleshooting manuals, and procedures• Actively participate in troubleshooting advanced technical issues within the network and telecommunications environments• Assist in managing software and workstation image, including the use of image deployment software for workstation imaging tasks• Ensure tickets are accurately documented and resolved in a timely manner• Collaborate with team members on assigned projects and work tasks, which may include but are not limited to email, chat, ticketing system, and all applicable queues• Maintain and update online documentation repository as needed• Support the team framework established by management in carrying out assigned tasks.

Help Desk Technician We are offering a long term contract employment opportunity for a Help Desk Technician in the high tech engineering industry, based in AMES, Iowa. As a Help Desk Technician, you will be responsible for handling customer queries, maintaining system networks, and ensuring smooth operation of technical equipment. Responsibilities: • Efficiently troubleshoot network issues and ensure connectivity • Handle high-volume data entry tasks with accuracy • Utilize ticketing system to manage and resolve customer queries • Provide superior customer service by addressing customer issues promptly • Collaborate in a team environment to enhance the quality of service • Contribute to maintaining accurate customer credit records • Assist in setting up routers and other network hardware • Actively participate in enhancing the functionality of various Windows Environments • Use problem-solving skills to handle complex technical issues • Monitor customer accounts and take necessary action when required.

Help Desk Technician We are offering an opportunity for a skilled Help Desk Technician to join our team in AMES, Iowa, United States. This role will be instrumental in our high-tech engineering industry, where you will be working on a variety of tasks including troubleshooting network issues, handling high-volume data entry, and providing superior customer service. This is a long-term contract position that does not require relocation as it is based in AMES, Iowa. Responsibilities: • Troubleshoot and resolve a variety of Windows environment issues • Assist end-users with networking, IP addresses, routers, hookups, and connectivity problems • Provide excellent customer service and respond to inquiries in a timely manner • Utilize ticketing systems to track and resolve issues effectively • Conduct basic network troubleshooting and maintain network hardware • Manage high-volume data entry tasks with accuracy and efficiency • Collaborate with team members in a fast-paced, dynamic environment • Monitor customer accounts and take appropriate actions when necessary • Document all actions and solutions for future reference • Contribute to the growth and success of the team by sharing knowledge and skills.

IT Manager / Network Manager - Network/Infrastructure We are seeking an IT Manager / Network Manager - Network/Infrastructure to join our team in DES MOINES, Iowa. This role is in the IT industry and is an exciting opportunity for someone with strong technical and leadership skills. The successful candidate will be responsible for leading a small team, maintaining and developing our infrastructure, and providing hands-on technical assistance. Responsibilities: • Manage and oversee a team of technical staff, providing guidance and mentorship. • Maintain and enhance our infrastructure with current technical skills, including server support, networking, and cloud-based systems. • Ensure the accuracy and efficiency of the processing of customer credit applications. • Keep up-to-date customer credit records. • Handle customer inquiries and monitor customer accounts, taking necessary actions when required. • Utilize your expertise in systems administration and network engineering, including VMware, mid to large-size server management, and Cisco Meraki. • Use your experience with O365, Active Directory, and Nutanix to provide technical support. • Display strong project management skills, with a proven track record of taking ownership and driving solutions. • Show knowledge of financial and vendor procurement/purchasing. • Use your technical skills to upskill the technical team and address any technical gaps.

Business Analyst We are offering a permanent employment opportunity for a Business Analyst role in the industry based in West Des Moines, Iowa. The Business Analyst will be tasked with analyzing, specifying, and validating the business needs of various internal customers across multiple small to medium scale projects. Your role will entail communicating with stakeholders and Product Owners, defining user requirements to the development team, and managing the project. Responsibilities: • Gather technical requirements to support the business needs. • Document data process and system for future reference and clarity. • Lead technical communications with Product Owners and other business contacts, ensuring clear understanding and expectations. • Assist with Software Development Methodology practices, including story writing and utilizing associated toolsets. • Oversee the coordination of projects, ensuring all elements are effectively managed. • Carry out additional tasks as assigned, contributing to the overall success of the team. • Leverage your skills in Atlassian Jira, CRM, Gap Analysis, Microsoft Excel, Microsoft Word, AB Testing, Agile Scrum, Business Process Functions, Business Requirement Document, Claim Administration for efficient task execution.

Quality Assurance Analyst - Data We are offering a contract to permanent employment opportunity for a Quality Assurance Analyst. This role is instrumental in the Insurance - Life industry, ensuring the accuracy and reliability of our Data & Integration systems. The position involves a hybrid work model, with part of the week spent in the office and part from home. Responsibilities: • Develop and implement comprehensive test plans to cover various scenarios, ensuring the systematic execution of tests and accurate documentation of results.• Maintain strong knowledge of database architecture, including relational/non-relational concepts, and ensure various data quality checks in Data & Integration platforms using SQL, SOQL, or other database query languages.• Work closely with cross-functional teams, including developers, product managers, and business stakeholders, to uphold quality standards.• Identify bugs or inconsistencies accurately, documenting and conducting root cause analysis to understand issues and prevent recurrence.• Validate data quality and consistency across different Data Integration platforms using SQL, SOQL, ensuring data integrity in Salesforce and correct integration with other platforms.• Implement and support reporting and analytics infrastructure for internal business customers using data integration services like Kafka, MuleSoft, Salesforce, guiding internal customers in developing, troubleshooting, and optimizing complex SQL solutions.• Identify opportunities to enhance testing processes, improve efficiency, and introduce new strategies or tools to strengthen quality assurance efforts.• Lead small to medium projects and support complex initiatives within a team, demonstrating strong analytical and troubleshooting skills for resolving integration challenges.• Analyze and review potential adjustments or modifications for impacts on other programs, ensuring excellent verbal and written communication skills for effective collaboration with technical and non-technical teams.

Business Analyst We are offering a contract to hire employment opportunity for a Business Analyst in the industry, located in West Des Moines, Iowa, United States. As a Business Analyst, you will be responsible for understanding and documenting the business needs of various internal stakeholders on multiple projects of varying scale. You will be communicating with stakeholders, managing projects, and defining user requirements for the development team throughout the product lifecycle. Responsibilities: • Gather and document technical requirements to support the business. • Collaborate with Product Owners and other business contacts for effective technical communications. • Ensure accurate data processing and maintain comprehensive system documentation. • Implement and adhere to Software Development Methodology practices, including story writing and utilization of related toolsets. • Coordinate and manage various aspects of the project. • Address and resolve problems in a timely manner. • Utilize tools such as Word, Excel, Visio, Outlook, and JIRA for efficient task management. • Read, analyze, and interpret documents, manuals, and instructions for clear understanding and application. • Perform accurate mathematical calculations and apply mathematical concepts to practical situations. • Write routine reports and correspondence for effective communication and record-keeping.

Data Integration Engineer Are you a Data Integration Engineer with expertise in integration between multiple layers for real time live data? Do you have experience integrating data between Salesforce (SoQL), Mulesoft (or similar), Kafka (or similar), and ODS (SQL)? We have an excellent opportunity with a highly rated organization based in Des Moines, IA. This is an opportunity to work remotely anywhere in the US (CST work schedule). Applicants must be eligible to convert without sponsorship. What would you be doing in this Data Integration Engineer role?The Data Integration Engineer will play a crucial role in designing, implementing, and managing data integration solutions to ensure seamless data flow between systems applications using SSIS, Kafka, MuleSoft & Salesforce.Candidate should have strong knowledge and capability to ensure various data quality checks in Data & Integration platforms by using SQL, SOQL and or other database query languages. Familiarity with data integration process and tool is required. <ul><li>Data Mapping and Transformation: Create and maintain data mapping documentation and implement rules to standardize and transform data during integration processes, outlining how data flows between systems.\</li><li>Data Integration: Connect and integrate various data sources such as databases, APIs, cloud services, and third-party tools. Document issues related to data integration processes and APIs to report back to developers.</li><li>Data Integrity: Ensure data integrity and accuracy during the integration process by implementing validation checks.</li><li>Workflow Monitoring: Monitor integration workflows to ensure they run smoothly and are on schedule, adapting to changing requirements as needed.</li><li>Collaboration and Deployment: Work closely with data engineers, business analysts, and stakeholders to understand data integration needs and deploy and test integration solutions.</li><li>Documentation & Compliance: Document data integration processes, workflows, and system configurations and ensure data integration processes comply with relevant data governance policies and regulations.</li><li>Secure Data Transfer: Ensure secure data transfer mechanisms are in place to protect sensitive information.</li><li>Efficiency Improvement: Identify opportunities to improve the efficiency of data integration processes.</li><li>Issue Diagnosis and Resolution: Diagnose and resolve data integration issues promptly to minimize downtime.</li><li>Support and Recommendations: Provide support and recommendations for complex integration challenges.</li><li>API Proficiency: Experience with APIs and data exchange protocols.</li><li>Communication Skills: Strong communication skills with technical and non-technical stakeholders.</li><li>Impact Analysis: Analyze and review potential adjustments or modifications for impacts on other programs.</li><li>Technical Proficiency: Strong skills in SQL Server, Kafka, MuleSoft, and Salesforce.</li></ul>Applicants must be eligible to convert without sponsorship.

Salesforce Technical Lead (PERM HIRE) Showcase your technical strength in a game-changing Salesforce landscape as a Salesforce Technical Lead for our eminent client! In this role, you will break through conventional coding practices and redefine the standards for Salesforce solutions. As the Salesforce Technical Lead, your work won’t stop at leadership alone; you will be a mentor, reshaping the professional journeys of up-and-coming developers. For immediate and confidential consideration, message Kristen Lee on LinkedIn, or apply directly to this posting today! We're in search of a candidate with a zest for Salesforce - an expert with a comprehensive understanding of its intricate architecture, exceptional practices, and savvy development methods.If you identify as a born leader with a penchant for technical specifics and skilled communication, we have the opportunity you've been looking for! This is your chance to kick-start an exciting journey, set the pace for change, and step up as our Salesforce Technical Lead! Here are your day-to-day responsibilities:<ul><li>Nurture a group of developers, propelling them to reach new heights in their careers.</li><li>Expertly navigate Salesforce development tools and tech, including Apex, Visualforce, Lightning Web Components, Salesforce APIs, and Salesforce DX.</li><li>Articulate complex technical concepts to both technical and non-technical stakeholders.</li><li>Solve challenges with precision, consistently delivering superior-quality solutions.</li><li>Stay ahead of the curve with the latest Salesforce technologies and methodologies, embodying a spirit for creative innovation and continuous learning.</li><li>Advocate for Agile development practices, using Azure DevOps.</li><li>Make use of your skills across CRM, API Development, Salesforce Sales Cloud, Salesforce Platform, Salesforce Lightning Platform, Salesforce Development, Salesforce Configuration, Salesforce APIs, Lightning App Builder, and Lightning Components.</li></ul>

Automation Analyst (Automated Order Entry) We are in search of an Automation Analyst (Automated Order Entry) to join our team in WEST DES MOINES, Iowa. Working in the financial services industry, your role will be pivotal in the development and enhancement of Order Entry platforms. You will also be responsible for managing data feeds and integrations, along with coordinating with external vendors to guarantee smooth communication and integration. Responsibilities: • Developing and supporting form/rules for Order Entry Platforms • Managing requirements for DTCC data feeds and providing ongoing support • Collaborating with Business System Analysts and Onboarding Analysts to implement changes stemming from product launches, projects, and business initiatives • Designing and executing internal and external test plans • Establishing operational processes for long-term platform support • Assisting in the investigation, analysis, and resolution of moderate to complex production issues related to Order Entry processes or DTCC feeds • Focusing on the optimization of Order Entry platforms • Acting as a subject matter expert in overseeing platforms, data feeds, integrations, and industry initiatives.

Business Systems Analyst (Data Integration Projects) We are seeking a Business Systems Analyst focused on Data Integration Projects to join our team in WEST DES MOINES, Iowa. As a Business Systems Analyst, you will be responsible for understanding and documenting business and technical needs, working closely with both business and technology stakeholders. This role offers a contract to permanent employment opportunity. Responsibilities: • Elicit, analyze, and document business and technical needs for Data Integration projects • Support small-sized projects in the realm of Data Integration • Increase business acumen through active learning and application • Facilitate interviews and discussions with business and technology stakeholders • Develop and maintain relationships within assigned project teams • Gain a basic understanding of annuity concepts and apply this knowledge as needed • Tailor communication to suit the audience, ensuring clear and effective message delivery • Encourage and assist team members in recognizing the need for change • Develop skills to create business and functional requirements, producing necessary artifacts.

Salesforce Developer We are offering a contract to permanent employment opportunity for a Salesforce Developer in the life insurance industry, located in West Des Moines, Iowa. As a Salesforce Developer, you will be instrumental in designing, developing, and implementing Salesforce solutions, specifically Financial Services Cloud (FSC), Omni-Channel, and Apex custom development. Your role will encompass working with cross-functional teams, participating in agile methodologies, and ensuring the stability and performance of Salesforce applications. Responsibilities • Collaborate with cross-functional teams, including business analysts, project managers, and system administrators to deliver integrated solutions that drive business value. • Design, develop, and implement Apex, Lightning components, Flows, and other Salesforce solutions to meet business requirements. • Implement Salesforce data integration patterns, effectively synchronizing data between Salesforce and external systems. • Conduct thorough code reviews, perform quality assurance checks, and ensure adherence to coding standards and best practices. • Engage in agile development methodologies, participating in sprint planning, backlog grooming, and sprint reviews. • Understand and apply Salesforce’s configuration capabilities, such as creating custom reports, dashboards, workflows, and validation rules. • Troubleshoot and resolve technical issues, providing support during testing and deployment phases, and ensuring the stability and performance of Salesforce applications. • Implement Continuous Integration/Continuous Deployment (CI/CD) pipelines in Salesforce using industry best practices. • Clearly articulate technical concepts to both technical and non-technical stakeholders through effective verbal and written communication. • Understand and can apply Objects, Fields, Page Layouts, Console Apps, Lightning Pages, Actions, Flows, Roles, Profiles, Permission Sets, Queues, Assignment Rules, Email to Case, Milestones/SLAs, Omni-channel.

Configuration Analyst (Genesys) We are offering a contract for a permanent employment opportunity for a Configuration Analyst (Genesys) in WEST DES MOINES, Iowa, United States. This role is integral to our operations and involves configuring, maintaining, and optimizing the Genesys platform to meet business needs. The role also encompasses working with Pindrop and Shelf. Responsibilities: • Configuring and maintaining solutions such as the IVR, routing and call flows within the Genesys environment to enhance customer interactions • Collaborating closely with business and technical teams to gather requirements and implement them • Identifying and resolving system issues and bugs • Managing user roles, permissions, and profiles within Genesys • Assisting in system upgrades, testing, and deployment • Contributing to sprint capacity in Agile Scrum Team to support ongoing changes and align with organizational priorities • Assisting in the research, analysis, and resolution of moderate to sophisticated production issues experienced by business partners.

IT Infrastructure Manager Position: IT INFRASTRUCTURE MANAGER -- DIRECT HIRE Location: DES MOINES, IA -- ONSITE Salary: $100,000 - 130,000 + EXCEPTIONAL BENEFITS *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Continue to keep your technical skills sharp and manage a small team at the same time. Our client company is seeking a hands-on IT Infrastructure Engineer who has hands on and recent experience with network, systems, security and desktop administration and trouble shooting. This positions also requires prior formal administrative leadership experience. Great opportunity to balance hands-on while managing a small team and mentoring others. You will get to do both and never have to choose between one or the other. Keeping your hands-on technical skills fresh and relevant, keeps you up to date and continuing to learn and grow in your first passion for IT. Secondarily, you will have the opportunity to help mentor and guide a small team as well. Fantastic opportunity to balance both and continue to elevate your skills in both areas while being recognized and rewarded. Responsibilities: 1. Establish and maintain a powerful network of servers and infrastructure devices. 2. Manage software/hardware installation, system performance monitoring, and data center operations. 3. Dabble in project implementation and support IT solutions. 4. Safeguard voice/data communication infrastructure. Key Qualifications: • Expertise in Azure, 365, VMware, Nutanix, Active Directory, Cisco Meraki, and more. • Able to independently navigate IT logistics and procurement. Get ready to continue to grow career and embrace innovation in IT network systems! Apply right away! *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***

IT Technical Writer We are in search of an IT Technical Writer based in WEST DES MOINES, Iowa. This role offers a long term contract employment opportunity in the IT industry. As an IT Technical Writer, you'll be instrumental in ensuring the precise and clear documentation and governance needs of our Workflow Automation and Value Enhancement program. Responsibilities: • Collaborate closely with cross-functional teams such as business analysts, architects, developers, and project managers to gather and clarify information related to processes and systems • Develop and maintain document templates and tools to enhance consistency and usability • Create, edit, and maintain technical and process documentation such as user guides, standard operating procedures, design specifications, and governance frameworks • Use existing platforms like SharePoint and Confluence to create and maintain a central document repository, ensuring proper version control • Support internal and external audit requests by providing organized and up-to-date documentation • Proactively identify opportunities to streamline documentation processes and improve governance practices • Perform periodic reviews of documentation to ensure accuracy, relevance, and adherence to governance policies • Actively participate in meetings, capturing detailed notes and turning them into formalized documentation for stakeholders • Ensure all documentation aligns with the program’s governance standards and is stored in appropriate repositories.

Business Intelligence - Manager Position: IT Healthcare - Data Analytics ManagerLocation: Des Moines, IA - HYBRIDSalary: up to $130,000 base annual salary with exceptional benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Our client is a thriving healthcare organization who is the midst of a multi-year transformation. They continue to invest in technology, process improvement, and hiring and retaining top talent. If you have a strong foundation in healthcare, along with proven data analysis and reporting skills, with prior leadership skills to help drive strategy and mentor teams then this is the opportunity you have been waiting for. Come join this team of high caliber professionals and experienced recognized leaders in the healthcare industry and local market. You will be mentored, supported, and recognized by senior and executive leadership for your hard work and contributions. Bring your talents to an organization environment that is fun, positive, and collaborative. Apply today for consideration! As the IT Healthcare Manager of Data Analytics you will lead data analytics and reporting initiatives. You will manage a small team and translate strategic goals into actionable outcomes. Requirements:<ul><li>8+ years’ experience in data analytics/report writing.</li><li>Proficiency with SQL and tools such as SAS, Tableau, Business Objects and or Power BI.</li><li>Leadership and project management skills.</li><li>Knowledge of healthcare data (EPIC), EHR, HIPAA highly preferred.</li></ul>Key responsibilities:<ul><li>Implement Data Analytics Services within business model.</li><li>Develop Epic reports; manage request and time tracking.</li><li>Standard and ad hoc analyses to support value-based care.</li></ul> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***