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4 results for Help Desk Analyst Ii White Glove Support in Danvers, MA
- Boston, MA
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting.<br><br>Responsibilities:<br>• Deliver onsite desktop and deskside support three days per week for end users in the office<br>• Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system<br>• Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality<br>• Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards<br>• Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness<br>• Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption<br>• Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo<br>• Deliver application support and other related technical services as needed based on operational priorities
- 2026-09-25T00:00:00Z
- Exeter, NH
- remote
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to join a Contract assignment supporting end users in Exeter, New Hampshire. This 6–8 week opportunity is ideal for a technician who is confident resolving escalated desktop issues in a Microsoft-based environment and can deliver dependable remote support. The role requires strong troubleshooting ability, clear communication, and the initiative to manage issues independently while partnering with other IT teams when needed.<br><br>Responsibilities:<br>• Deliver Tier II assistance for desktop and laptop issues, including operating system, application, and access-related problems.<br>• Investigate and resolve technical concerns involving Windows 10/11, Microsoft 365, Outlook, Teams, and other standard workplace tools.<br>• Administer user account support by addressing password resets, permission requests, and directory-related access issues within Active Directory or Entra ID.<br>• Identify and troubleshoot hardware malfunctions, printer problems, peripheral failures, and network connectivity interruptions.<br>• Manage escalated service requests and drive incidents through resolution in alignment with response and service expectations.<br>• Record diagnostic actions, solutions, and follow-up notes accurately within the ticket management platform.<br>• Collaborate with infrastructure specialists and additional IT support groups when issues require higher-level technical involvement.
- 2026-10-01T00:00:00Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 75000 - 85000 USD / Yearly
- We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
- 2026-09-14T00:00:00Z
- Bedford, MA
- onsite
- Temporary / Contract
- 19 - 24.5 USD / Hourly
- We are looking for a dependable Tier I Helpdesk specialist to provide day-to-day technical support for students and school staff. This Long-term Contract position is ideal for someone who enjoys resolving technology issues, delivering strong customer service, and supporting a fast-paced educational environment. The person in this role will handle a wide range of hardware, software, and connectivity needs while helping maintain consistent IT operations across multiple locations.<br><br>Responsibilities:<br>• Deliver first- and second-level technical assistance for end users, addressing issues related to computers, mobile devices, classroom technology, and network access.<br>• Diagnose and resolve problems involving Windows systems, iOS devices, ChromeOS equipment, software applications, and peripheral hardware.<br>• Set up, install, configure, and update workstations, devices, and software to ensure reliable performance and user readiness.<br>• Monitor and manage service desk requests, establish priorities based on urgency, and document resolutions for future reference.<br>• Support user and device administration tasks within Active Directory, Google Admin Console, and other endpoint management tools.<br>• Track technology assets, including equipment inventory, software licensing, and warranty status, to support operational planning and replacement needs.<br>• Create and maintain clear technical documentation, user guidance, and standard support procedures to improve response consistency.<br>• Travel between school sites as needed to provide on-site support, equipment deployment, and issue resolution.
- 2026-10-02T00:00:00Z