25 results for Customer Service Specialist in Danvers, MA

Customer Service Representative Robert Half's Industrial Technology Client out of Plymouth, MA is looking for a customer service/sales representative to join their team. Description:-Work with outside sales team to provide solutions for customers-Process orders for customers-Manage vendor relationships and preparing vendor invoicing-Respond to customer inquiries, researching fulfillment order status-This role is very heavy on customer service and customer inquiries about products Must haves:Software/Industry: salesforce or similar CRM system Start Date: April 7thHours: 8AM-5PM M-FLocation: Plymouth, MA Fully OnsitePay: $22-$24 based on experienceDuration: Temp to perm for the right candidate

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

Patient Access Specialist 3rd Shift (Night Shift) Patient Access Specialist! We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry. Responsibilities: • Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.• Adhere to organizational policies while delivering exceptional customer service with compassion.• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.

Medical Customer Service Rep We are in search of a Medical Customer Service Rep to join our team in Windham, New Hampshire. As part of our team, you'll be handling customer queries, processing applications, and ensuring accurate record keeping. You'll be working in a fast-paced, dynamic environment and will be instrumental in maintaining the smooth operation of our customer service function. Responsibilities• Efficiently manage inbound customer calls, expecting around 40-50 per day.• Accurately process customer applications related to medical services.• Maintain up-to-date and accurate customer records.• Rename and manage e-faxes as part of the daily operations.• Assist in scheduling appointments, ensuring a seamless process for customers.• Utilize your familiarity with medical terminology to assist in customer interactions.• Ensure appropriate action is taken on customer accounts as needed.• Conduct data entry tasks with a focus on accuracy and speed.• Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery.

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.

Patient Access Specialist - 3rd Shift We are offering a contract for a contract-to-permanent employment opportunity for a Patient Access Specialist - 1st Shift in the Healthcare, Hospitals, and Social Assistance industry. This role is based in Nashua, New Hampshire, United States. As a Patient Access Specialist, you will play a critical role in managing patient admission procedures and ensuring compliance with regulatory requirements. Responsibilities: • Ensure the accurate assignment of MRNs and completion of medical necessity/compliance checks • Provide clear and correct patient instructions and collect insurance details • Handle incoming, outgoing, and inter-office calls effectively and professionally • Uphold company policies, exhibiting excellent customer service and compassion in all interactions • Conduct pre-registration of patient accounts, including inbound and outbound calls to collect patient information • Accurately explain and obtain signatures on general consent for treatment forms from patients or their legal guardians • Review eligibility responses in the insurance verification system, select the appropriate insurance plan code, and enter benefit data to assist with billing processes • Screen medical necessity accurately using Advance Beneficiary Notice (ABN) software • Distribute and document designated forms and pamphlets as necessary • Utilize quality auditing and reporting systems to ensure account accuracy and conduct audits of accounts to meet audit standards.

Accounts Receivable Specialist We are offering an exciting opportunity for an Accounts Receivable Specialist in Bow, New Hampshire, United States. The role involves a variety of tasks including the processing of customer credit applications, maintaining accurate customer records, and addressing customer inquiries. It also involves monitoring customer accounts and taking appropriate actions. Responsibilities: • Managing customer accounts and ensuring their accuracy • Efficiently processing customer credit applications • Maintaining precise records of customer credit • Collaborating with the Operations Team to facilitate communication on financing, project schedules, customer payments, and project completion • Providing revenue forecasts and financial analysis to support company managers • Preparing correspondence to customers and the sales team regarding payment matters • Assisting with month-end tasks and ensuring inventory accuracy • Addressing minor accounts payable needs • Responding to customer inquiries promptly to provide high-quality customer service • Using QuickBooks or other financial software for various tasks

Cash Management Specialist We are offering a contract to permanent employment opportunity in the banking industry for a Cash Management Specialist, located in Needham, Massachusetts, 02492, United States. This position involves a range of responsibilities, including processing customer credit applications, maintaining accurate customer credit records, and resolving customer inquiries. The individual will also monitor customer accounts and take appropriate action. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain precise records of customer credit • Resolve customer inquiries promptly and professionally • Monitor customer accounts for any irregularities or potential issues • Take appropriate action based on account monitoring results • Assist in the updating of procedures, policies, and risk assessments • Support related departments and customer support in all areas of cash management and third-party processes • Assist in special projects related to the implementation of products and services, as well as the establishment and maintenance of procedures • Compile necessary information for the research and tracking of cash management customers’ requests and issues • Conduct annual audits of Cash Management products to ensure compliance with internal control, policies, and procedures.

Accounts Receivable Specialist We are offering a long-term contract employment opportunity for an Accounts Receivable Specialist in Acton, Massachusetts. In this role, you will primarily deal with the processing and monitoring of client invoices and accounts, ensuring accurate and timely collection while providing outstanding customer service. Responsibilities • Ensure efficient and precise preparation and submission of invoices to clients or portals • Keep track of account balances and the aging of outstanding receivable balances • Engage with clients regarding past due invoices and document disputed charges • Contribute to weekly and monthly cash receipts forecasting • Investigate and resolve discrepancies in customer invoices and payments, including providing necessary documentation to customers • Recognize potentially high-risk accounts and propose corrective action to management • Comply with all company and department policies and procedures to ensure effective internal controls over the billing-to-cash cycle • Aid in monitoring and managing the credit risk of accounts • Apply cash receipts to open Accounts Receivable • Support the organization and maintenance of customer master data.

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in Boston, Massachusetts. This role operates within the Financial Services industry and requires the successful candidate to perform a variety of office and customer service tasks. As an Office Services Associate, you will be rotating between multiple offices, handling mail, assisting with reprographics, and potentially covering light reception duties. Responsibilities: • Ensuring the smooth operation of office functions • Handling and sorting incoming mail, with a focus on confidentiality and accuracy • Assisting with reprographic duties, including multifunction and binding tasks • Providing light receptionist duties when required, including managing multi-line phone systems and transferring calls • Assisting with the setup and cleanup of catering for office events • Stocking office pantries and ensuring a clean and organized workspace • Moving and arranging office furniture as required • Providing excellent customer service by answering queries and resolving issues • Assisting with warehouse management and deliveries • Utilizing digital tools for efficient communication and record-keeping • Demonstrating strong organizational skills in all tasks.

Payroll Administrator Job Title: Payroll Specialist Job Summary:We are seeking a skilled and detail-oriented Payroll Specialist with multistate payroll experience to join our team. This role is critical in ensuring employees across multiple states are paid accurately and on time in compliance with state and federal regulations. The ideal candidate will possess strong expertise in state-specific tax laws, payroll compliance, and multistate payroll processing. If you are a problem solver with exceptional attention to detail and a passion for providing excellent service, this opportunity may be a great fit for you! Key Responsibilities: Payroll Processing: Process and administer end-to-end payroll for employees in multiple states, ensuring accuracy, compliance, and timeliness in every pay cycle.Tax Compliance: Manage state-specific tax filings, unemployment insurance requirements, garnishments, and other deductions while staying current with regulatory changes across all applicable jurisdictions.Data Management: Maintain employee records in payroll systems, ensuring accuracy for hires, terminations, promotions, and other employee status changes.Auditing & Reporting: Conduct regular audits on payroll data to ensure compliance with internal standards and legal mandates. Prepare and distribute payroll reports and metrics as required.Multistate Expertise: Act as the go-to resource for payroll-related matters across various states, providing guidance on compliance and system configurations specific to each state.Customer Support: Address employee inquiries related to payroll, tax forms, deductions, and discrepancies promptly and professionally.Vendor Coordination: Work with third-party payroll providers, tax agencies, benefits vendors, and other partners to ensure smooth payroll operations.Process Improvement: Identify opportunities for improving payroll processes and work with the team to implement best practices for efficiency and accuracy. Qualifications: Experience: Minimum of 3–5 years in payroll processing, with significant experience handling multistate payroll. Knowledge: Strong understanding of federal and state payroll tax laws, wage and hour laws, unemployment insurance, and garnishment processing. Skills: Exceptional attention to detail, problem-solving skills, and ability to manage deadlines in a fast-paced environment. Communication: Excellent written and verbal communication skills, with the ability to clearly explain payroll-related matters to employees and stakeholders. If interested and qualified please apply to this listing or email your resume to jeremy.tranfaglia@roberthalf

Bilingual Spanish Front Desk Coordinator We are offering a short term contract employment opportunity for a Bilingual Spanish Front Desk Coordinator in the property management industry, located in ROXBURY, Massachusetts. As a Bilingual Spanish Front Desk Coordinator, you will serve as the initial point of contact, managing interactions with residents, prospective clients, and visitors. Your primary duties will include processing incoming communications, ensuring a welcoming environment, and handling daily operational tasks. Responsibilities: • Handle incoming calls, screening, and directing them appropriately• Welcome and guide visitors or potential clients with a positive demeanor• Accurately relay messages taken from phone calls• Oversee the accurate and efficient distribution of daily mail and deliveries• Maintain comprehensive records of office expenses and costs• Manage the scheduling of appointments• Provide concierge services to staff and residents by managing daily operational tasks• Deliver exceptional customer service to maintain a comfortable environment for property residents• Utilize Microsoft Office Suite (Excel, Outlook, Word) for administrative tasks and data entry• Organize files and maintain a well-structured filing system

Receptionist We are offering a long-term contract employment opportunity for a Receptionist in Natick, Massachusetts, 01760, United States. This role primarily involves a blend of customer service duties, administrative tasks, and utilizing various software for data entry and correspondence. Responsibilities: • Handle guest reception duties, including greeting visitors and directing them appropriately • Operate multi-line phone systems, answering incoming calls and directing them to the correct departments or individuals • Conduct data entry tasks, ensuring the accuracy and timeliness of information entered into the system • Handle email correspondence professionally and promptly • Utilize Microsoft Word, Excel, and Outlook for various administrative tasks • Organize files and documents to maintain a structured and efficient filing system • Schedule appointments and meetings as required, coordinating with relevant parties for availability • Utilize interpersonal skills to provide excellent customer service and maintain positive relationships with clients • Restock necessary items and ensure the reception area is well-maintained and presentable • Handle payment transactions accurately and securely.

Part Time Receptionist We are offering a short term contract employment opportunity for a Part Time Receptionist in the government sector, located in DORCHESTER, Massachusetts. As a Receptionist, you will be the first point of contact for our office, managing all incoming calls and visitors, as well as performing administrative tasks to ensure smooth office operations. Responsibilities: • Handle all incoming calls, directing them appropriately and taking detailed messages as required• Welcome and assist all visitors, ensuring they are directed to the correct location within the office• Oversee the inventory management of office supplies, initiating orders as necessary• Liaise with the IT department to manage any office equipment issues or requirements• Ensure cleanliness and organization of shared spaces such as the kitchen and conference rooms• Manage and maintain office equipment, including printers and postage machines, addressing any issues and purchasing supplies as needed• Process incoming and outgoing mail, including making trips to the post office as required• Utilize software such as Microsoft Outlook/Office and Slack for effective in-office communication• Perform data entry and email correspondence tasks as needed• Schedule appointments and meetings, managing the office calendar efficiently

Freelance Paid Search Specialist Robert Half's marketing & creative client is looking for a freelance Paid Search Specialist for a 3-month contract in the greater Boston area. This is a remote, 10 - 15 hour-per-week opportunity and would be a great way to supplement an existing freelance schedule. The Paid Search Specialist will assist support existing digital marketing efforts by managing and optimizing paid search campaigns. They will also to develop, maintain, and enhance campaigns that drive measurable results. Key Responsibilities: <ul><li>Develop, manage, and optimize paid search campaigns on Google Ads and Bing Ads </li><li>Regularly monitor key performance metrics to ensure optimal campaign performance</li><li>Conduct audits of existing campaigns and implement recommendations to improve efficiency</li><li>Perform daily account management tasks such as budget adjustments, bid strategy refinements, and keyword updates</li><li>Add negative keywords to improve targeting and reduce wasted spend</li><li>Work closely with the marketing team to align paid search efforts with broader campaigns and marketing goals</li></ul>If interested and available, apply today!

Digital Marketing and Content Specialist Digital Marketing & Content Specialist needed for a full-time position with our client in Wilmington, MA. MUST be able to work a minimum of three (3) days a week onsite with a strong preference for fully onsite. The title could also be at the manager level as long as the salary expectations are still in line. Salary is up to 100K depending on experience. The Digital Marketing & Content Specialist will direct our client’s multi-channel digital marketing strategy and develop content that supports lead generation for our strategic markets, increases brand awareness, and elevates our sustainability thought leadership. Responsibilities<ul><li>Coordinate and manage all digital marketing campaigns and projects, collaborating with cross-functional teams and external partners. Ensure on-time, on-budget delivery of digital marketing assets, websites, social media posts, and marketing emails.</li><li>Translate complex, technical ideas into engaging content that aligns with brand goals and complies with industry claims regulations.</li><li>Partner with strategic marketing to create web landing pages and multi-format content (blogs, social posts, videos, webinars, whitepapers, etc) for key segments and applications.</li><li>Collaborate with internal marketing, sales, and technology stakeholders to author news posts for the website and a monthly email newsletter.</li><li>Oversee SEO and SEM initiatives, including keyword research, content optimization, and performance tracking, to enhance organic search presence</li><li>Analyze internal and external data to assess campaign effectiveness, generate insights, and provide actionable recommendations. Define and track key performance indicators (KPIs) and adjust strategies as needed to optimize ROI.</li><li>Partner with inside sales to measure lead generation resulting from digital campaigns.</li><li>Identify and implement digital enhancements based on data insights and industry best practices. Continuously monitor and refine campaign elements to improve engagement and achieve digital marketing goals.</li><li>Recommend digital strategies to support events, webinars, conferences, and tradeshows</li><li>Perform other duties as necessary. </li></ul>

Marketing Coordinator/Specialist Marketing Coordinator/Specialist with 2+ years of experience working with an architecture or engineering firm needed for a full-time, fully onsite position with our client in Boston. MUST have prior architecture of engineering experience to bs considered. Must be skilled in Creative Suite and Microsoft Office. Will be assisting with proposals, award submissions, public relations, and website management. Salary is based on qualifications and experience but will be somewhere between 70-90K. Responsibilities:<ul><li>Production of qualifications and proposals; interview and conference presentations; award submissions; brochures and other marketing collateral.</li><li>Support of the business development process.</li><li>Support in planning of firm and project related events, exhibitions, and publications.</li><li>Firm website oversight and social media support.</li></ul>

Accounts Payable Specialist We are offering a long term contract employment opportunity for an Accounts Payable Specialist in Newburyport, Massachusetts, United States. This role involves the utilization of various accounting software systems and requires skills in account coding, ERP, and ADP financial services. As an Accounts Payable Specialist, you will be working in a dynamic team environment and will be responsible for various accounting functions. Responsibilities: • Accurately process customer credit applications in a timely manner • Maintain precise records of all customer credit transactions • Resolve inquiries from customers promptly and professionally • Monitor customer accounts regularly to ensure accuracy and take necessary actions if discrepancies arise • Utilize accounting software systems such as Concur and ERP for efficient management of accounts • Perform account coding duties as part of the accounting process • Handle automated clearing house (ACH) transactions and ensure they are processed correctly • Carry out accrual accounting tasks as required • Conduct regular audits to verify the accuracy of financial data • Perform other accounting functions as needed to support the team's objectives.

Front Desk Coordinator We are on the hunt for a Front Desk Coordinator based in Boston, Massachusetts, 02110, United States. As a Front Desk Coordinator, you will be a pivotal part of our operations, managing front desk activities, coordinating facility services, and organizing meetings and events. This role offers a short term contract employment opportunity. Responsibilities: • Oversee front desk operations to ensure smooth functioning. • Handle incoming calls and redirect them as necessary. • Coordinate and manage meetings and events, ensuring all logistics are in place. • Undertake facility service coordination, ensuring all aspects are managed effectively. • Maintain an organized workspace to facilitate efficient operations. • Use your 'Receptionist Duties' skills to enhance service delivery.

Accounts Receivable Specialist We are seeking a dedicated Accounts Receivable Specialist to join our team in Quincy, Massachusetts. This role will involve working with financial services, utilizing various software platforms, and handling a range of accounting functions. This role offers a contract to permanent employment opportunity. Responsibilities: • Efficiently process customer credit applications • Monitor and manage account balances • Conduct collections activities as necessary • Prepare prebills and generate invoicing reports • Complete client invoicing spreadsheets • Enter transactions into the relevant software platforms • Handle cash activity and other cash handling duties • Perform billing functions • Utilize ProLaw for time and billing tasks • Work with ERP - Enterprise Resource Planning systems • Use ADP - Financial Services, CRM, and Epic Software for various tasks.

Receptionist We are offering a contract to hire employment opportunity for a Receptionist in Burlington, Massachusetts. As a key member of our team, your role will involve a variety of tasks including managing the front desk, administrative tasks, and handling direct phone calls. Responsibilities:• Oversee the front desk operations and ensure smooth functioning.• Handle receptionist duties, including greeting and directing clients upon their arrival.• Perform data entry tasks to maintain accurate records.• Execute administrative tasks to support office operations.• Manage incoming phone calls, routing them to the appropriate parties.• Maintain a detail oriented and welcoming environment for clients and visitors.

Collections Specialist We are in the process of recruiting a Collections Specialist to be based in Lincoln, Rhode Island, United States. As a Collections Specialist, you will play a vital role in monitoring customer accounts, ensuring accurate record-keeping, and managing customer inquiries. You will primarily focus on managing accounts receivable balances and implementing effective collection processes. Responsibilities: • Implement strategies to encourage timely payments from customers • Maintain and update account status records with utmost accuracy • Communicate with clients to recover outstanding debts and follow up on missed payments • Collaborate cross-functionally to investigate and resolve any disputes • Keep track of payment schedules and send reminders accordingly • Respond to customer queries regarding their statements or invoices • Use historical billing and payment data to proactively engage with clients • Strategize and negotiate payment plans with customers • Prepare and present reports on aged balances, collection activities, and progress in the portfolio • Process customer payments and refunds promptly and accurately • Ensure compliance with all relevant laws, regulations, and company policies • Maintain confidentiality and professionalism at all times • Utilize Accounting Software Systems, Accurint, CRM, and other relevant tools for efficient operation.

Credentialing Specialist We are offering a short term contract employment opportunity for a Credentialing Specialist to join our team. Based in Portsmouth, New Hampshire, this role involves key functions within the financial services industry. The successful candidate will be involved in auditing, compliance, and the utilization of various software tools such as Adobe Acrobat, ADP - Financial Services, CRM, EHR SYSTEM and others. Responsibilities: • Efficiently process credentialing and provider enrollment • Perform audits to ensure compliance with the Council for Affordable Quality Healthcare (CAQH) standards • Maintain updated records on the Credentialing Processes • Use Adobe Acrobat and other software tools for various tasks • Utilize the ADP - Financial Services system for related tasks • Manage CRM related tasks for better customer relationship management • Handle provider and physician credentialing processes • Use the EHR SYSTEM for maintaining electronic health records • Ensure compliance with applicable regulations in all tasks • Manage banner ads and other related tasks.

Accounting Operations Specialist We are actively searching for an Accounting Operations Specialist to join our team in Brockton, Massachusetts. This role primarily involves overseeing the company's accounting functions, such as supervising the accounting team, maintaining financial records, and managing cash operations. Responsibilities • Supervise the Accounting Analyst and Accounts Payable clerk, providing support and backup when necessary • Ensure the accuracy and timeliness of client billing and maintain financial records • Actively participate in month and year-end close activities, providing necessary support and reports • Oversee cash management operations, including postage deposits and reconciliation • Administer tax payments, including payroll, year-end, sales and use • Manage company insurances such as payroll, health, dental, life, Cobra, workmen’s comp, and business insurance • Oversee the administration of the company's 401K and associated government reporting requirements • Ensure prompt collection of receivables and review profitability reports • Provide necessary information for accountants and auditors • Manage vendors and outside contract workers, including purchase order creation and oversight.

Collections Specialist We are partnering with a valued Robert Half client to find a skilled Credit & Collections Specialist to join their growing team. This role offers the opportunity to work collaboratively across departments to manage accounts, ensure timely collections, and build strong customer relationships. The position involves monitoring past-due accounts, running aging reports, coordinating with internal teams to resolve account discrepancies, and maintaining detailed customer notes and records. Responsibilities also include facilitating monthly video calls with territories, processing customer payments and credit applications, and drafting detail oriented correspondence to support effective communication. The ideal candidate will have at least three years of commercial credit and collections experience and be legally authorized to work in the United States. Preferred qualifications include administrative experience in the construction industry, proficiency in Microsoft Word and Excel and strong organizational and critical thinking skills. The ability to interpret purchase orders and contract documents is highly valued. For immediate consideration, please contact Dan Duggan at (508) 205-2126.