<p>We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT TECHNICIAN</strong></p><p><strong>LOCATION: LANCASTER, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $24.03 - $26.44</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.</p><p>• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.</p><p>• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.</p><p>• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.</p><p>• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.</p><p>• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.</p><p>• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.</p><p>• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.</p>
<p>We are seeking a Network Engineer with strong expertise in managing and supporting enterprise network infrastructure, with a primary focus on <strong>Fortinet FortiGate Firewalls</strong> and <strong>F5 Local Traffic Manager (LTM)</strong> load balancing solutions. This individual will be responsible for the design, implementation, administration, and optimization of network security, traffic management, and high-availability services across multiple environments. The ideal candidate will have experience troubleshooting complex network issues, implementing security best practices, and ensuring reliable application delivery in both on-premises and hybrid cloud environments.</p><p><br></p><ul><li>Administer, configure, and support <strong>Fortinet FortiGate Firewalls</strong>, including policies, NAT, VPNs, routing, HA configurations, and security services.</li><li>Manage and maintain <strong>F5 BIG-IP LTM</strong> environments, including virtual servers, pools, monitors, iRules, SSL certificates, and traffic policies.</li><li>Design and implement secure network solutions to support business applications and critical infrastructure.</li><li>Monitor network performance and proactively identify and resolve connectivity, latency, and security-related issues.</li><li>Configure and maintain site-to-site and remote access VPN connectivity.</li><li>Perform firewall rule reviews, policy optimization, and security hardening activities.</li></ul>