12 results for Customer Service Representative in Cranston, RI

Customer Service Representative We are on the search for a highly capable Customer Service Representative to join our team in Westerly, Rhode Island. In this role, you will be vital in handling customer support, sales, and inventory duties. This role will require you to interact with customers of various sizes and manage customer inquiries in a call center environment. This opportunity offers a long term contract employment. Responsibilities: • Provide exceptional customer service by answering inbound calls and responding to customer inquiries • Manage order entries and schedule appointments, ensuring accuracy and efficiency in all transactions • Utilize web-based tools such as Shopify and Microsoft applications for data entry and customer communication • Maintain a comprehensive product knowledge to provide efficient and accurate customer support • Handle customer correspondences via email professionally and promptly • Work within a call center environment, efficiently managing a multi-line phone system • Foster in-person communication when necessary, providing excellent service to all customers • Develop and maintain an understanding of sales and inventory to better assist customers • Show a willingness to learn and adapt to changing customer service and sales environments.

Service Coordinator Technician Dispatcher/Service Coordinator 📍 Location: Vernon, CT area 💰 Pay: $60,000 - $70,000🕒 Schedule: Mon - Fri (40 hours/week) Robert Half Contact: Liz Dutkiewicz elizabeth.dutkiewicz@roberthalf com About the Role:We are seeking a highly organized and customer-focused Technician Dispatcher/Service Coordinator to join our team. In this role, you will be the central point of contact for scheduling, dispatching, and coordinating service technicians to ensure prompt and efficient service delivery. Key Responsibilities:<ul><li>Schedule and dispatch technicians based on customer needs, urgency, and technician availability.</li><li>Communicate with customers to confirm appointments, provide updates, and ensure satisfaction.</li><li>Coordinate service calls, track job progress, and follow up on pending work orders.</li><li>Maintain accurate records of work orders, technician schedules, and inventory.</li><li>Collaborate with the service team to optimize efficiency and ensure high-quality service.</li><li>Handle incoming calls, inquiries, and service requests in a professional manner.</li><li>Assist in billing and invoicing by ensuring work orders are properly documented and completed.</li></ul>

Operations Manager We are offering a long term contract employment opportunity for an Operations Manager in Warwick, Rhode Island. The chosen candidate will be responsible for managing daily operations, maintaining a customer service mindset, and making recommendations to senior management. Responsibilities:• Implement and oversee goals and objectives set by the department head• Coordinate, schedule, and document all department training activities• Maintain enforcement of established safety and security practices and policies• Provide primary response during airport incidents from the Airport Emergency Operations Center• Review complaint reports and conduct necessary follow-ups• Supervise the preparation of all court-related documents, including complaints, warrants, and subpoenas• Act as the Police Department's representative in coordinating with federal jurisdictions for U.S. Code violation matters• Assist in the preparation of the department's budgets• Respond to emergency calls as necessary• Formulate plans to ensure proper staffing coverage of the Police Department• Assist in the procurement of supplies and materials for the Police Department

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in Boston, Massachusetts. This role operates within the Financial Services industry and requires the successful candidate to perform a variety of office and customer service tasks. As an Office Services Associate, you will be rotating between multiple offices, handling mail, assisting with reprographics, and potentially covering light reception duties. Responsibilities: • Ensuring the smooth operation of office functions • Handling and sorting incoming mail, with a focus on confidentiality and accuracy • Assisting with reprographic duties, including multifunction and binding tasks • Providing light receptionist duties when required, including managing multi-line phone systems and transferring calls • Assisting with the setup and cleanup of catering for office events • Stocking office pantries and ensuring a clean and organized workspace • Moving and arranging office furniture as required • Providing excellent customer service by answering queries and resolving issues • Assisting with warehouse management and deliveries • Utilizing digital tools for efficient communication and record-keeping • Demonstrating strong organizational skills in all tasks.

Receptionist We are offering a short term contract employment opportunity in the Detail Oriented Services industry, based in Marlborough, Massachusetts. We invite a Receptionist to join our team, where you will be entrusted with tasks that ensure smooth running of our front office operations. Responsibilities: • Greet and direct visitors in a detail oriented and friendly manner • Efficiently handle and direct incoming calls • Operate the buzzing system for visitors' entry • Register all visitors and create badges as per protocol • Inform internal employees about the arrival of visitors • Undertake data entry tasks to maintain accurate records • Deliver exceptional customer service, addressing inquiries and issues • Act as the face of our corporate office, maintaining detail oriented behavior at all times.

Front Desk Coordinator We are on the hunt for a Front Desk Coordinator based in Boston, Massachusetts, 02110, United States. As a Front Desk Coordinator, you will be a pivotal part of our operations, managing front desk activities, coordinating facility services, and organizing meetings and events. This role offers a short term contract employment opportunity. Responsibilities: • Oversee front desk operations to ensure smooth functioning. • Handle incoming calls and redirect them as necessary. • Coordinate and manage meetings and events, ensuring all logistics are in place. • Undertake facility service coordination, ensuring all aspects are managed effectively. • Maintain an organized workspace to facilitate efficient operations. • Use your 'Receptionist Duties' skills to enhance service delivery.

Receptionist We are offering a contract to hire employment opportunity for a Receptionist in Burlington, Massachusetts. As a key member of our team, your role will involve a variety of tasks including managing the front desk, administrative tasks, and handling direct phone calls. Responsibilities:• Oversee the front desk operations and ensure smooth functioning.• Handle receptionist duties, including greeting and directing clients upon their arrival.• Perform data entry tasks to maintain accurate records.• Execute administrative tasks to support office operations.• Manage incoming phone calls, routing them to the appropriate parties.• Maintain a detail oriented and welcoming environment for clients and visitors.

COO - Chief Operating Officer We are in search of a Chief Operating Officer (COO) to join our team in the manufacturing industry based in Leominster, Massachusetts. The COO will be tasked with overseeing all operational aspects of the plant, including compliance with Health & Safety, Environmental, and Quality Values, from order reception to timely delivery of products to customers. This role also includes financial management and profit & loss responsibility for the site, aligning with the division's EBITDA objectives. For immediate interview please contact Victor Muller at 508- 205 2136 Responsibilities: • Oversee the operational strategy, safe operations, operating performance, financial performance, capital deployment, growth initiatives, and day-to-day leadership of the plant.• Implement the operations strategy, organization structure, and processes within the plant.• Direct and coordinate operation activities, ensuring the development and implementation of efficient operations and cost-effective systems to meet the plant's current and future needs.• Handle the financial performance and profit & loss of the site, ensuring compliance with operational, financial, legal, and regulatory requirements.• Lead and manage employees, fostering an inclusive environment where individuals are valued, supported, and challenged to grow in a safe working environment.• Guide, direct, coach, and evaluate the work of the plant management team across operations, production, quality, health, and safety, finance, S& OP, and HR.• Promote a sustainable health and safety culture across the plant and implement division and group-wide programs and initiatives within the plant.• Design and deliver the operational efficiency plan for the maintenance and replacement of tools within the plant.• Drive operational excellence and efficiencies throughout the plant, ensuring KPIs benchmarks and targets are established and managed.• Lead all continuous improvement initiatives (5S, Kaizen, Productivity).• Oversee all plant capital development projects, ensuring thorough proposals, cost-effective procurement, and project success operationally and commercially.• Collaborate with the Supply chain function to support the implementation of the sales and operations planning processes (S& OP) for the plant.• Ensure price costing systems are developed for the sales team to ensure accuracy of pricing in the market.• Manage warehouse operations.• Provide regular, consistent, and transparent communication to all colleagues in the plant, the regional leadership team, and as required ELT members about business activities, potential threats, opportunities, and recommended actions.• Contribute to the development of short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in the job area.• Handle regular performance reviews, manage attendance, disciplinary issues, and procedures as appropriate.• Participate as a member of the labor relations committee.• Uphold and model the company's values.

Director of Payroll We are seeking a Payroll Supervisor/Manager/Director to join our team in Natick Massachusetts. In this role, you will be responsible for managing all operations of the payroll department, processing payroll, maintaining precise records, and acting as the main point of contact for external entities regarding payroll matters. Responsibilities:• Manage the bi-weekly payroll processing to ensure accuracy and efficiency• Prepare and present the final payroll balancing report for approval by the Chief Financial Officer• Keep detailed records for audit of payrolls, ensuring compliance with all legal and regulatory requirements• Forecast cash projections, budgets, and prepare journal entries related to payroll and fringe benefits• Develop and implement effective procedures and internal controls to enhance the efficiency of payroll operations• Act as the main contact for the Office of State Comptroller, facilitating effective communication and cooperation• Serve as a link between the payroll functions and other state agencies, ensuring smooth operations and coordination• Provide comprehensive support to the community on payroll and benefit matters, addressing queries and providing solutions• Utilize Payroll Processing systems, report creation tools, and software such as Excel, PeopleSoft, HR/CMS and MMARS to manage payroll operations• Oversee the payroll department, fostering a team-focused work environment and guiding the detail-oriented development of team members. Skip the line! If you are interested please call me directly 508-205-2127 (Eric Lebow)

Collections Specialist We are partnering with a valued Robert Half client to find a skilled Credit & Collections Specialist to join their growing team. This role offers the opportunity to work collaboratively across departments to manage accounts, ensure timely collections, and build strong customer relationships. The position involves monitoring past-due accounts, running aging reports, coordinating with internal teams to resolve account discrepancies, and maintaining detailed customer notes and records. Responsibilities also include facilitating monthly video calls with territories, processing customer payments and credit applications, and drafting detail oriented correspondence to support effective communication. The ideal candidate will have at least three years of commercial credit and collections experience and be legally authorized to work in the United States. Preferred qualifications include administrative experience in the construction industry, proficiency in Microsoft Word and Excel and strong organizational and critical thinking skills. The ability to interpret purchase orders and contract documents is highly valued. For immediate consideration, please contact Dan Duggan at (508) 205-2126.

Credit and Collections Specialist We are in the market for a Credit and Collections Specialist for our Warwick based client. The role involves managing customer credit information, conducting collection procedures, and executing general accounting processes. Responsibilities:• Accurately process customer credit applications and maintain records.• Analyze credit limits, past due status, customer trend, and associated risk to approve or deny sales orders.• Manage relations with credit reporting agencies and collections agencies.• Negotiate and enforce payment plans with customers.• Regularly review customer hold list and overdue accounts and contact accounts for payment.• Monitor accounts for payment trends and warning signs.• Conduct periodic credit reviews on accounts to ensure credit limits, terms, and creditworthiness are accurate.• Audit delinquent accounts considered to be uncollectible, ensuring maximum efforts have been taken before filing the account with an outside collections agency.• Verify all credits/returns are accurate and finalize.• Manage customer credit files and all associated paperwork.• Support month-end journal entries, account reconciliations, aging report processing, adjusting entries, and other general accounting processes.

Collections Specialist We are in the process of recruiting a Collections Specialist to be based in Lincoln, Rhode Island, United States. As a Collections Specialist, you will play a vital role in monitoring customer accounts, ensuring accurate record-keeping, and managing customer inquiries. You will primarily focus on managing accounts receivable balances and implementing effective collection processes. Responsibilities: • Implement strategies to encourage timely payments from customers • Maintain and update account status records with utmost accuracy • Communicate with clients to recover outstanding debts and follow up on missed payments • Collaborate cross-functionally to investigate and resolve any disputes • Keep track of payment schedules and send reminders accordingly • Respond to customer queries regarding their statements or invoices • Use historical billing and payment data to proactively engage with clients • Strategize and negotiate payment plans with customers • Prepare and present reports on aged balances, collection activities, and progress in the portfolio • Process customer payments and refunds promptly and accurately • Ensure compliance with all relevant laws, regulations, and company policies • Maintain confidentiality and professionalism at all times • Utilize Accounting Software Systems, Accurint, CRM, and other relevant tools for efficient operation.