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4 results for Onboarding Specialist in Coppell, TX

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract role with the potential to become permanent. This position focuses on delivering responsive service to customers by managing orders, addressing product and availability questions, and coordinating with internal teams to keep requests moving efficiently. The ideal candidate brings a strong customer support background, communicates clearly with both clients and colleagues, and works proactively to resolve issues that affect satisfaction and on-time delivery. Responsibilities: • Serve as a primary point of contact for customer questions related to products, pricing, stock status, order progress, and available solutions. • Build strong working relationships with assigned accounts by setting clear expectations, providing timely updates, and helping ensure orders are fulfilled accurately and on schedule. • Process incoming orders from approved channels such as email, electronic platforms, and other submitted request methods while maintaining accuracy in entry and documentation. • Monitor open orders, identify potential delays or discrepancies, and coordinate with the appropriate internal teams to address issues before they affect the customer. • Follow up on incomplete, unclear, or exception-based orders to secure missing information and keep the order management process moving efficiently. • Support urgent customer needs by helping expedite selected orders and communicating revised timelines when service commitments may change. • Maintain current knowledge of company products, brands, procedures, and service practices through training and ongoing learning. • Provide day-to-day assistance to newer team members, share process guidance, and help document procedures when needed to support consistent service delivery. • Collaborate with sales, product, technical support, pricing, finance, distribution, purchasing, manufacturing, and marketing contacts to resolve requests and improve the customer experience. • Contribute to special assignments, continuous improvement efforts, and workplace safety practices while meeting established performance expectations.
2026-09-11T00:00:00Z

Customer Care Specialist

Dallas, TX
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are seeking a proactive and customer-focused Customer Service Representative / Account Coordinator to join our team. In this role, you will serve as a primary point of contact for customers while also supporting account management activities to help maintain strong client relationships. The ideal candidate is organized, responsive, detail-oriented, and comfortable balancing day-to-day service requests with ongoing account support.Key Responsibilities<ul><li>Respond promptly to customer inquiries via phone, email, and other communication channels</li><li>Resolve customer issues related to orders, billing, product/service questions, and account status</li><li>Maintain accurate customer records and document all interactions in internal systems</li><li>Support account managers with client communication, follow-ups, reporting, and service coordination</li><li>Help manage assigned customer accounts to ensure a high level of satisfaction and retention</li><li>Process orders, track requests, and coordinate with internal departments to meet customer needs</li><li>Monitor account activity and escalate service concerns or growth opportunities as needed</li><li>Assist with onboarding new clients and ensuring a smooth transition into ongoing support</li><li>Prepare account updates, customer summaries, and service reports</li><li>Build positive relationships with clients by providing timely, professional, and solution-oriented support</li></ul>
2026-08-31T00:00:00Z

People Specialist - Level 1

Richardson, TX
onsite
Temporary / Contract
18 - 25 USD / Hourly
We are looking for a detail-oriented People Specialist - Level 1 to support day-to-day HR operations in Richardson, Texas. This Long-term Contract position is ideal for someone early in their career who enjoys administrative work, handles sensitive information with care, and thrives in a collaborative environment. The role blends employee record support, document review, and policy-related coordination while working in a hybrid schedule. Responsibilities: • Enter and update employee information with a high degree of accuracy across HR records and internal databases. • Maintain personnel files and supporting documentation while helping ensure records remain complete, organized, and compliant. • Review employment documents, including offer-related materials, to confirm accuracy and alignment with established guidelines. • Assist with HR administrative activities tied to policies, procedures, and employee support requests. • Communicate clearly with internal partners to gather information, resolve routine issues, and support day-to-day people operations. • Handle confidential employee data with discretion and follow appropriate privacy and compliance standards at all times. • Work across tools such as Microsoft Office, Adobe Acrobat, and HR platforms to complete tasks efficiently. • Contribute to team efforts by managing multiple priorities, meeting deadlines, and supporting process quality checks.
2026-09-11T00:00:00Z

IT Support Specialist

Dallas, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment. POSITION: TECHNICAL SUPPORT SPECIALISTLOCATION: DALLAS, TXDURATION: 6 MONTH CONTRACT TO HIRERATE: $25-$30/HOUR Responsibilities:<ul><li>Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.</li><li>Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.</li><li>Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.</li><li>Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.</li><li>Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.</li></ul>
2026-09-02T00:00:00Z