<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
<p>We are looking for a Front Desk Receptionist to join our team fully onsite in Windham, NH. In this contract position, you will play a vital role in ensuring smooth operations at the front desk, serving as the first point of contact for visitors and callers. This role requires excellent organizational skills and a friendly demeanor to create a welcoming environment.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and ensure they are directed to the appropriate individual or department.</p><p>• Answer and manage a multi-line phone system while providing accurate information to callers.</p><p>• Maintain the reception area in a neat and orderly manner.</p><p>• Handle incoming mail and deliveries efficiently.</p><p>• Assist with scheduling and appointment coordination as needed.</p><p>• Respond promptly to inquiries and provide exceptional customer service.</p><p>• Perform basic administrative tasks, such as data entry and file organization.</p><p>• Communicate effectively with team members to support general office operations.</p><p>• Monitor office supplies and coordinate replenishment when necessary.</p>
<p>Connect with Casey Wiggin on LinkedIn ASAP if interested!</p><p>We are seeking a Staff Accountant who will play a significant role in our financial department. You will be entrusted with tasks such as processing customer applications, maintaining accurate customer records, and resolving customer inquiries. You will also monitor customer accounts and take appropriate action.</p><p><br></p><p>Responsibilities:</p><p>• Monitor customer accounts and take necessary action based on the account status</p><p>• Work on daily deposits and understand the reconciling of payments</p><p>• Translate cash entries and accruals to the General Ledger (GL)</p><p>• Perform invoicing for the state and service contracts, including timesheet reconciliation for grants</p><p>• Create monthly or quarterly invoices in compliance with budgets for each state program and service contracts</p><p>• Provide monthly journal entries to staff accountants to record revenue</p><p>• Monitor payments on monthly invoices and alert the Controller of non-payment</p><p>• Assist the Controller and Chief Financial Officer with various projects as needed</p><p>• Ensure company fiscal policies are being adhered to</p><p>• Assist with audit preparation.</p>
The Contract Administrator will handle all aspects of contract management (federal, state, municipal, GPO, university and consortium contracts) including drafting, reviewing, negotiating, and providing interpretation to management and staff. Familiarity with legal requirements, terms and conditions, and the ability to maintain organized and detailed records are essential. Additionally, this role involves accurately analyzing, reviewing, and processing quote requests for bids and proposals in compliance with product specifications. The Contract Administrator ensures accurate bid responses, order processing, and successful negotiation and coordination of awarded contracts. This position requires strong analytical skills, attention to detail, and the ability to collaborate with internal and external stakeholders to ensure contract compliance and customer satisfaction.<br><br><br>DUTIES AND RESPONSIBILITIES<br><br>• Maintain and manage the administration of all universities, consortium, government, purchase agreements and group purchasing organization (GPO) contracts such as Vizient, Premier, E& I, etc. This includes supporting active negotiations and support of new contracts and contract renewals<br>• Analyze and mitigate potential risks that contract changes may pose to the organization<br>• Ensure contracts are executed in accordance with corporate strategies and budget guidelines<br>• Maintaining detailed and up-to-date contracts records and documentation <br>• Ensure that contracts and proposals are properly entered into organizational databases and securely maintained. Review and support process contract renewals, product additions/removals, and price change notifications for group purchasing agencies, universities, and government entities<br>• Negotiate contract terms with internal and external business partners<br>• Prepare monthly/quarterly fee reporting, as required, for GPO / government entities. Ensure all deadlines and conditions described in contracts are met (e.g. payments and shipping)<br>• Accurately reviews and responds to all written and verbal requests made by contractors, customers, or sales representatives for requests for RFQ’s, bids & quotes and proposals in accordance with specifications in a timely manner<br>• Enters requests (i.e. case calls) to engineering for any special modification required in RFQ’s.<br>• Respond promptly and accurately to correspondence; follow up on contractor orders for units and parts, including requests for drawings, reviews of contractual terms and conditions, shipping dates and delivery, performance bonds, certificates of insurance, OSHA and union requirements, if any and special billing forms, etc.<br>• Coordinate and provide timely follow up with sales representatives on all quotes or for firm contract job orders, as per the RFQ specified unit specifications<br>• Prepare all closeout documentation to ensure payment of retainage<br>• Prepare and maintain a bids in process spreadsheet. Provide weekly updates and monthly metrics on bid processing status.<br>• Ensure timely updates to the CRM system by providing the Salesforce Administrator with current price lists for GPOs, universities, consortiums, and GSA, including aftermarket pricing
<p>Our client, a highly successful law firm, is looking for an attorney with expertise in estate settlement matters to join their team. This role focuses on probate and trust administration, requiring strong case management abilities and direct client engagement. The ideal candidate will excel in collaborating with colleagues and delivering exceptional legal support.</p><p><br></p><p><strong>Role:</strong> Attorney</p><p><strong>Location: </strong>Woburn, MA </p><p><strong>Salary: </strong>$100,000 - $150,000 (depending on experience)</p><p><strong>Schedule:</strong> In-Office M-F</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage all aspects of probate administration, from petition through final distribution.</li><li>Administer revocable and irrevocable trusts, including asset collection, accounting, and distributions.</li><li>Advise fiduciaries (personal representatives, trustees) on legal duties and compliance.</li><li>Prepare and review probate pleadings, trust documents, accountings, and related filings.</li><li>Communicate regularly with clients, beneficiaries, financial institutions, and court personnel.</li><li>Ensure matters are handled efficiently, accurately, and in compliance with Massachusetts law.</li><li>Maintain organized case files and meet all deadlines.</li></ul>
We are looking for a skilled and detail-oriented Receptionist to join our team on a contract basis in North Chelmsford, Massachusetts. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and efficient operations. This position requires excellent organizational abilities and a commitment to delivering exceptional service. This is a contract position expected to last 3-5 weeks. <br> Responsibilities: • Greet visitors and clients warmly while maintaining a detail-oriented demeanor. • Manage and operate a multi-line phone system to direct calls appropriately. • Handle inbound calls efficiently, addressing inquiries or transferring to appropriate departments. • Ensure the reception area remains organized and presentable at all times. • Perform administrative tasks such as scheduling appointments and managing correspondence. • Assist with general office duties to support team operations. • Communicate effectively with team members to relay important messages or information. • Maintain confidentiality and protect sensitive information. • Provide support to part-time receptionists as needed. • Adapt to changing priorities and tasks in a fast-paced environment.
<p>We are looking for a dedicated HIMs Clerk to join our healthcare team in Lawrence, Massachusetts. In this role, you will play a key part in managing medical records, ensuring accurate documentation, and supporting the organization’s operational needs. This is a long-term contract position requiring onsite work Monday through Friday.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate scanning and indexing of medical records, with a focus on birth certificates.</p><p>• Prepare documents for processing by organizing and verifying their completeness.</p><p>• Maintain compliance with TRICARE and other healthcare regulations during record management.</p><p>• Collaborate with team members to ensure timely and efficient handling of medical records.</p><p>• Address offshore and onsite data management needs as required.</p><p>• Ensure the security and confidentiality of patient information.</p><p>• Utilize electronic systems to support the organization’s medical recordkeeping processes.</p><p>• Assist in resolving discrepancies or issues related to documentation and indexing.</p><p>• Provide support in maintaining the accuracy and accessibility of the hospital’s records system. Robert Half is seeking a detail-oriented <strong>Health Information Clerk</strong> to support a premier healthcare client in an onsite, metrics-driven role. This <strong>contract-to-permanent opportunity</strong> is ideal for candidates with prior experience in <strong>high-volume records processing</strong> and a strong commitment to accuracy, productivity, and compliance. The Health Information Clerk will play a critical role in maintaining the integrity, organization, and accessibility of patient health records.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately <strong>image, scan, index, and process clinical documentation</strong> in accordance with healthcare and regulatory standards.</li><li><strong>Process birth certificates</strong> and related documentation with strict adherence to confidentiality and accuracy requirements.</li><li>Maintain and meet established <strong>productivity metrics</strong>, including pages scanned per hour and records processed per day.</li><li>Ensure proper <strong>organization, labeling, and quality control</strong> of electronic and paper medical records.</li><li>Identify and resolve documentation discrepancies while maintaining data integrity.</li><li>Follow HIPAA guidelines and organizational policies to protect <strong>patient privacy and sensitive health information</strong>.</li><li>Collaborate with internal departments to support timely and efficient medical records workflows.</li></ul><p><br></p>
We are looking for a dedicated Legal Assistant to join our team in Waltham, Massachusetts. In this role, you will act as a key liaison between the Legal Department and various internal and external stakeholders, ensuring smooth communication and efficient handling of legal matters. This position offers an opportunity to contribute to the organization by managing legal documentation, supporting compliance initiatives, and assisting with litigation processes.<br><br>Responsibilities:<br>• Maintain and update templates for residency agreements across Assisted Living Residences, Nursing Homes, and CCRCs.<br>• Ensure Disclosure Statements for CCRCs and ALRs are accurate and comply with regulatory requirements or organizational changes.<br>• Review and respond to requests for medical records, verifying accuracy and confidentiality of privileged information.<br>• Assist in-house counsel in creating and delivering training materials on legal topics, including compliance and residency agreements.<br>• Prepare and manage contract templates for use with vendors and third-party entities.<br>• Support transaction due diligence processes as needed, ensuring thorough documentation and compliance.<br>• Collaborate with attorneys and external counsel on litigation and subpoena matters, including document production and discovery.<br>• Coordinate and oversee logistics for legal holds related to potential or ongoing litigation.<br>• Perform administrative tasks, including maintaining litigation tracking tools and managing claim files.<br>• Monitor communications with the corporate registered agent and ensure filings are up-to-date.
