<p>We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. This individual will play a key role in ensuring the quality of data within Microsoft CRM, while improving the overall customer experience. The ideal candidate will possess excellent communication skills, a consultative approach to customer interaction, and proficiency in Microsoft CRM.</p><p><br></p><p>Key Responsibilities:</p><ul><li> Assist in communicating with organizations to enhance the data quality.</li><li>Develop and document data correction action plans in Microsoft CRM.</li><li>Support efforts to create a Standard Operating Procedure (SOP) for identifying inactive or dissolved businesses.</li><li>Proactively contact customers through outbound calls and email and respond to inbound communications. Build relationships while striving to resolve accounts and data discrepancies effectively </li><li>Analyze customer data errors and provide recommendations.</li><li>Use a consultative approach to overcome objections, influence customer decisions, and simplify complex processes into actionable steps for customers </li><li>Document and alert management to emerging trends in customer interactions.</li><li>Demonstrate self-motivation, work independently, and proactively achieve developmental goals.</li></ul><p><strong>For immediate consideration, call 937.224.8326</strong></p>
